Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,362 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer warranty service is a joke. Product delivered with a defect requiring a service call. Their trick is to put a person of hold for hours in the hope that they will give up. My inline number one time did not change for over two hours, what a joke. Advertise customer service 24/7. Will never deal with samsung again. Their warranty is just for show be aware of this ploy.”

Helpful Report

Posted 3 years ago

“Customer Service is awful. Twice had to call to setup a tech appointment they lost my case information twice so they couldn’t link my issues. The Tech himself was Great, fixed the problem but noted the problem was related to the item itself and to reach out to Samsung to Resolve to fix. If I could give them Zero Stars I would. They will not fix problems they are responsible for. LG, Sony, Whirlpool are all my future electronic/appliance needs”

Helpful Report

Posted 3 years ago

“Daughter ordered a new phone using student discount and a second discount code which was available. Bought a case and screen protector from secondary seller (which arrived). 10 days later got a text message saying order for phone cancelled. After phoning customer services , said was because used second discount that was clear and obvious. Still took them 10 days to notice and they do the discounts. Shocking treatment for a loyal customer. Looking at iPhone now”

Helpful Report

Posted 3 years ago

“Terrible. They've canceled an order on me 2wk after it was placed. Still no refund or communication”

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Posted 3 years ago

“Had earbuds for 3 months and they cannot fix them because they are saying there is a dent on the ouside of the unit. I cannot see any dents as I take good care of them and second it's not even the reason why they are not working properly.”

Helpful Report

Posted 3 years ago

“I got a new phone and was supposed to get money back from the old phone. They said the phone didn't turn on and was still password protected (I had been using the phone literally until the day before I sent the phone to them). I asked for the phone back. As soon as I got it, I was able to turn it on and there was not need for password. I called them to complain and they said they could do nothing except to give me a $50 credit, which was less than the $75 money back I was supposed to get. What a ridiculous program and company! Never buying samsung phones again!”

Helpful Report

Posted 3 years ago

“Their customer care centre in the Philippines leaves you on mute hold for hours to improve their call times and that's before I've even taken delivery”

Samsung 1 star review on 11th November 2021

Helpful Report

Posted 3 years ago

“Hire people that know English first of all. They don’t understand anything and they hang up and make me do a survey instead of helping me… all i need a is a small clip and i cant even get one.”

Helpful Report

Posted 3 years ago

“It is indeed the WORST PHONE INSURANCE I have ever dealt with. I ordered a phone but I was in the middle of moving so I wrote in for it to be ordered to my new address. However, it was automatically sent to my billing address. (NOT THE ADDRESS I PUT IN TO HAVE IT SENT TO). It then took me three days of constant calling to actually get someone to help me. I was notified that I needed to file a police report in order to receive a phone. Police report cost me 8 bucks. The people that lived at my old address finally contacted me about having my phone. (two weeks later). I canceled the police report. (COULD NOT RECEIVE A REFUND FOR EIGHT DOLLARS). I finally received my new phone. IT IS BROKEN! IT TURNS OFF RANDOMLY AND WONT TURN ON OR CHARGE! WORST INSURANCE EVER!!! DO NOT USE!! I called to maybe receive a refund for the police report I paid for because of their mistake. No. I called for them to replace the messed up phone they gave me. No. This place is NOT WORTH A PENNY! DO NOT DO IT!”

Helpful Report

Posted 3 years ago

“If zero stars was an option, I would give -1. Worst company I have ever dealt with. After waiting almost 2 weeks for my phone to be delivered, they cancelled the order without reason on the day of delivery. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Worst appliances I’ve ever had!!! Fridge- ice maker broke (of course after the one year warranty), $325 to have it replaced. I now have a countertop ice maker because it still doesn’t work. Range- convection feature broke. Now half of the buttons don’t work. Can’t use the “bake” button. DO NOT BUY SAMSUNG APPLIANCES!!”

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Posted 3 years ago

“Simple bad”

Helpful Report

Posted 3 years ago

“* Never ever Buy SAMSUNG in UK* The worse company in UK! I order and paid for a product in September 2021 and up until today November 4th , my order is still not come. One month and never ever bother to deliver to you! Their customer service is the worse! Extremely bad In store: they choose their “preference customer” to sell their service and ignore a lots of common customers Online：OMG Live chat is the worse! I have been keep contacting regarding why is been a month and my product still not arrive, they first lie to me say is definitely coming next week and the next week nothing, contact again and ask them the same things, they ignore you! I have been in the chat for 3 hours and they just ignore you”

Helpful Report

Posted 3 years ago

“Bought six Samsung appliances and ten Samsung TV's for my new house. The dishwasher needs repairs within a year. I called Samsung customer service to schedule an authorized dealer. Samsung dispatches a call to Cyber World Electronics in Savannah GA. I call CWE to schedule a time. They were ten days out for the first available date for service. I went ahead and made the repair date and time. Today I drove three hours and left my home at 6am. to be able to make the scheduled appointment. An hour before the appointment Cyber World called to cancel, said they only had one technician and he was not available today. I explained my travel situation. All they said is they could reschedule in a week to ten days. "Not acceptable" I called Samsung to speak to them about the service call and got disconnected twice. Is this really how Samsung takes care of their customers?? I called a local service and had to pay for the repairs. Dont buy any extended warranties!! Samsung service is awful!!!”

Helpful Report

Posted 3 years ago

“Samsung Galaxy Z Flip3 Phone bought at store. Waited for it to be delivered to home. Phone started running warm then hot and about a month after receiving it, I was charging in vehicle and when I went to use it, there was a huge black blob in the crease of the screen which grew to the point phone was no longer usable. Turned into Samsung for warranty and of course, it wasn't covered. Said I damaged it (they claimed theirs a dent by the camera but that was not there when I sent it in and I sent it via UPS in a ridiculous amount of padding so doubtful it happened in transit) which I absolutely did not and that cost was almost $400 to repair. I only has this phone for a month and used it sparingly the last week I had it! The warranty paperwork didn't even have the issues I stated on the claim in it...it's like they aren't even looking at my phone! This phone has reviews of previous versions having issues and apparently they didn't feel the need to fix the issue before releasing this version. I will NEVER buy Samsung again and I only hope that I can now turn into insurance and get it replaced. Scares me to know I am stuck with this phone for another 28 months (I've already paid for 2 months). I have spent HOURS on the phone with Samsung and my carrier. No one wants to take any responsibility even though I've been told repeatedly that this is a warranty issue. What's even more scarier is that Samsung doesn't stand behind their product and my carrier refuses to do anything else. I can see big changes in my future that doesn't include either of them! I'd add a picture but Samsung still has my phone. It took me 2 hours to reach someone to ask them to send it back to me. That was after I was conveniently disconnected twice. HORRIBLE customer service!! I will NEVER buy ANYTHING Samsung!!! And up until now, all my phones have been Samsung.”

Helpful Report

Posted 3 years ago

“Don't buy their phones, 2 new Fold phones stopped working and its been almost a month wait without a phone to see if they can resolve the issue. Every time I call they tell me they'll update the notes and I call the next day and they seem to have no updated notes or updates. Worst support ever.”

Helpful Report

Posted 3 years ago

“XPO was contracted to deliver a stove. After missing their own delivery window twice, they re-scheduled a third time, then they cancelled. I called Samsung, expecting that that they would like their product to be delivered. Samsung assured me they would contact XPO and that product would be delivered in the time frame permitted at my building (8 a.m.-4 p.m.). After contacting Samsung twice, XPO told them they would not schedule a morning delivery ... so after weeks of back and forth, I cancelled the order. DO NOT BUY FROM SAMSUNG and DO NOT ACCEPT XPO AS A DELIVERY COMPANY!”

Helpful Report

Posted 3 years ago

“We have a 2 year old refrigerator it has not worked for 18 days They came in 5 days to diagnosis and have been waiting for a part They don’t call back, they can’t give you clear info as to where the part is this is horrible customer service You can’t live without a refrigerator and they don’t care”

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Posted 3 years ago

“I'm totally speechless at the way this company treats its customers. I bought from their website plain and simply because buying from the Samsung website filled me with confidence and huge expectation but how wrong could I be? I sent the Galaxy fold 3 back 35 days ago (because basically it was a crock of rubbish) for a refund and every day I ring to peruse the refund some Thai girl (who I struggle to understand) asks the same questions as the last phone call, one of which is when did you send the phone back. Its like its the first phone call all over again and starting from the beginning. Ive now bought an Apple iPhone as I wouldn't have a Samsung product given to me now. I will now have to involve Paypal in an attempt to rcover my £1599.”

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Posted 3 years ago

“The appalling customer service just leaves me speechless. My 15 month old eco bubble washing machine stopped filling and working, and to get any sense, let alone cooperation from these people just does not happen, I very much doubt that they have a person in the company that actually know anything about washing machines, that’s why they just shunt you around from one lying ignoramous to the next. How these people actually sleep at night I do not know, but obviously this lying fraudulent way of operating is completely acceptable to them. Shame on you.”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,362 reviews