Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,365 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst appliances.. Fridge bad Dishwasher bad Microwave very bad Washer and dryer the worst All their appliances start having problems after two years or less”

Helpful Report

Posted 3 years ago

“I wish I could give you less than 1 star! Tried to redeem a promotion for the galaxy s21. I tried for weeks to fix the problem by calling Promotions. After dozens of calls and promises that it would be escalated, I finally gave up and ordered the items, at a much higher price than I should have paid. It's shameful that I could not email you since all the email addresses I was given were not valid & your agents on the phone speak poor English & had no idea what to do. Obviously you have no respect for your customers and I am asking for a refund as adjustment for the price I was charged.”

Helpful Report

Posted 3 years ago

“People be very careful SAMSUNG DIRECT stealing money from bank accounts!!! Those thieves stole £429 from my personal bank account and never sent the item I have ordered!!! PLEASE BE AWARE EVERYONE OF THIS!!! AVOID AS HELL!!!”

Helpful Report

Posted 3 years ago

“If I could rate a zero I would. What a f**cking headache. Ordered a to-good-to-be-true washer and gas dryer in November, which didn’t attempt to be delivered until Febuary 23rd. We paid for gas install and haul away. At the time of delivery, the guys informed us they could not take our appliances because the gas dryer was still hooked up and they were not licensed to uninstall/install gas. So, they took our new appliances away and we received a 2nd delivery date for 6 days later. 24hrs prior to our NEW delivery date, they NOW informed us we had to reach out to this 3rd party to schedule an uninstall/install for our old dryer and new dryer date, which we were told in the beginning our driver WAS going to be able to uninstall and install our dryers. Long story short, We paid for install and delivery, assuming it was going to be installed and hauled away the same day, but nope. They didn’t have a driver available that also uninstalls/installs gas so, they WERE going to just drop off the new appliances (mind you, we do not live in a big home, so no room for a new washer and dryer to just hang out in our kitchen and for it not to be in the way). We could not even schedule a gas guy to come out until the appliances were actually delivered..which we, then, would not have even gotten a call back for 24-48hours to schedule, then WHO KNOWS when someone would come out to disconnect our old one and connect our new one. And then the problem would have been that the gas guy wouldn’t have been able to help us move the old appliances and stack the new ones, but wait, remember? WE PAID FOR HAUL AWAY!! So when is Samsung’s 3rd party company going to come back out and pick up our old appliances?!?! Just an absolute chaotic mess of a headache. I will never order from the Samsung website for ANYTHING. Ever. And I really advise you to order from a store directly. Go in, talk to an associate, GIVE THEM THE SALE, and make sure you get the specifics about the delivery and install. I need a glass of wine in search of my new washer/dryer set. Cheers folks.”

Helpful Report

Posted 3 years ago

“Samsung, in my 20 years of owning a phone I've only used samsung and loved it but whatever yall are doing now just ain't working. The feature when you're typing and you get 3 letters into the word and then it will show what word you think its typing at the top, I cant remember the name of it but that needs to be fixed. For example I'll go to spell a word like 'school ' and type 'sc' then I see at the top of keyboard that it has the word 'school' there so i click it and instead of it filling in the word for me it asks me if i would like to delete the word school from my dictionary. What in the hell sort of feature is that? Its beyond annoying. Next, does anyone even use Bixby? Either get rid of it all together or atleast have the option as to whether or not you want to use it. It's so frustrating to be doing something holding your phone and then suddenly "HI, IM BIXBY' as it takes you to an entire different page.. Operating the camera can be super frustrating as well. Another thing is the words that it DOES fill in for you are ridiculous. I'll be trying to type a word that starts with the letter A and probably 60% of the time without permission it auto texts 'AAAAWWWW' This all sounds like small stuff but for someone like me who uses their phone all day long for works it is a real pain in the ass and now I'm for sure switching to a google phone for my next one”

Helpful Report

Posted 3 years ago

“Tried ordering a replacement water filter online, but as soon as I hit the subscribe/purchase option, the screen just sits in an endless loading state. Tried the online chat option to figure it out, and I was given a number to call. Called said number and ended up at the wrong department (my bad, hit the wrong buttons). Gentleman who answered was polite, said he would transfer me to the correct department. I sat on hold for 45 minutes, and then the next guy who answered SAID THE EXACT SAME THING and put me back on hold. No thanks. Hopefully Lowes sells the product in store.”

Helpful Report

Posted 3 years ago

“This is my worst customer experience since Covid and that's saying a lot. I ordered my phone, got an order ID, and waited the 24-48 hrs they said it would take to get a followup email. No email, so I chatted with four customer service agents over 1 week and they all said my ticket was escalated but didn't know the status of my order. The worst part is I can't cancel my order cause it hasn't been processed even though I have an order ID. No wonder Samsung gets such horrible reviews”

Helpful Report

Posted 3 years ago

“Worst customer services ever. I loved Samsung TVs, Monitors, and phones and they are great when the work. But if they don't work good luck getting the warranty work done. Hours on the phone no one knows what is going on repeated call backs and then the in home repairs. What a joke I don't understand why when their products don't work they take the broken product and make you wait weeks or months for the replacement. After this experience with so say Samsung Care I will never buy another Samsung Product again.”

Helpful Report

Posted 3 years ago

“I'm tired of waiting so long for my order they say they will send it to me one day and nothing arrives so I'm disappointed waiting more than 40 days I don't receive my order”

Helpful Report

Posted 3 years ago

“Bought a new dishwasher directly from samsung. Product is amazing but 4th party installers were the most unprofessional people I've ever had in my house. They made me feel like I was being robbed for cash when they kept demanding it and said they will follow me yo the store for it. The cash was for the extra work needed to finish install. When I refused to give them cash and said have samsung give me an invoice they started getting disrespectful and confrontational. This made me kick them out of my house and I then realize the level of screening that samsung does is non existent sending people like this into your home. After they left I then realized I had a error code on my dishwasher and it leanes out of its pocket when you open the door making the install just as bad as their customer service. If samsung could hire reputable installers I would give them 5 stars but based on this experience I had is why I only give 2. I am a big fan of their products from tvs to washing machines, fridges and now dishwashers. Please samsung do something to make sure your customers have a pleasant experience when they let strangers into their homes. Letting people into your home is a big deal to me and it should be to your company also.”

Helpful Report

Posted 3 years ago

“The worst customer service I have ever experienced in my life. It really has been a joke. 6 phone call over the course of 25 days and approx 8 hours worth of phone calls. They will not escalate customer concerns beyond front line customer service reps- which is fine- but it’s not fine when there is zero resolution or accommodation offered. The worst customer experience you will encounter. Buyers beware.”

Helpful Report

Posted 3 years ago

“I bought the S21+ Ultra. Feature wise it is amazing. The camera is clear when you take pictures and it runs extremely smoothly when playing games or doing anything with the screen. Durability wise though it is a waste. It boasts the gorilla glass but I suspect it is based off a gorilla that was born with a birth defect that makes the smallest fall kill it. I have a wallet case on my phone and had a light screen protector on it. it fell from waist height onto some ice and now the screen is destroyed on top of that I can no longer access the internet and data. If you buy the S21 Ultra get a really good screen protector. Also when you call customer service the people are somewhat difficult to understand and aren't helpful. The screen cracking is not under warranty.”

Helpful Report

Posted 3 years ago

“Very good phones fow low price. (:”

Helpful Report

Posted 3 years ago

“I returned my new samsung galaxy s21 ultra for a replacement because their cover with s pen was scratching the screen (beware of the cover with front flap) they were very good at arranging a collextion however when i chased them about the return they said they had it but the same color was out of stock so i asked what colours they had, that was 10 days ago, the next email i recieved from them was providing me with a return label to return the phone WHICH ID ALREADY RETURNED and theyve ignored all my emails since. Everytime i call after i finish work it says they are closed. The one time i did get through to an agent he said he would take a look st my account and then he cut the call on me and i was being very patient and polite even though this situation is causing me real stress as ive spent so much money on that phone and nearly 2 weeks without a phone or any sort of customer service”

Helpful Report

Posted 3 years ago

“I pre-ordered the Samsung Galaxy S21 and accessories. The phone took nearly a month to come in and most of the accessories still have not arrived a month and a half later. The wireless charger that came in does not even work. I have been promised on multiple occasions that my items would ship out "today". I have never experienced such horrible service. It almost seems as though Samsung is actively trying to be bad at customer service. The real kicker is that as a Pre-Order customer, I assumed that I would receive the phone early or at least on the day that it debuted. I could not have been more wrong. I could have walked into any retailer that day and walked out with the phone and every accessory. Why even sell direct if this is how you are going to treat people? It has been frustrating to receive email from Samsung with a deadline for my trade-in when they have not even made getting my items to me a priority. To add insult to injury, all of the customer service agents that have made promises to me have all said "trust us, I will get you items shipped by elevating it to a priority" I have never trusted anyone less. I am guessing this is why Samsung has slipped into second place behind its competition. ”

Helpful Report

Posted 3 years ago

“I have been on the phone for 2.5 hours with 3 different sales representatives from different departments they keep transferring to different sales department " I just want to buy a zfold2 "why do samsung have different sales departments for smartphone purchases they have s series, fold series, note series sales team "WHY" ??? they are all smartphones just have one smartphone sales department”

Helpful Report

Posted 3 years ago

“Very bad service”

Helpful Report

Posted 3 years ago

“The most unprofessional customer service I've ever dealt with they said two weeks without a phone on two months old phone”

Helpful Report

Posted 3 years ago

“Customer service is horrible. The reps are not empowered to solve problems and direct you to ship broken items back to Samsung, even if you just got the item back from Samsung and it is still broken. They have no escalation process so you are left with wasted money.”

Helpful Report

Posted 3 years ago

“Do not order from samsung.com believing their ship date. They didn’t even pick up the box till 10 days after when they showed 3 day delivery. Instead what they do is just create a label which you can do without actually shipping. No explanation on delay and no human to be reached. Worst service ever.”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,365 reviews