Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,361 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst electronic company ever”

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Posted 2 years ago

“Samsung galaxy flip worst phone ever continually freezes turns its self off at least 20 times a day have tried everything would not recommend to anybody back to old iPhone as more reliable”

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Posted 2 years ago

“Bought a Samsung dryer 11 months ago and the glass inside door shattered. Samsung will not honor the warranty so I paid almost $1000 for a dryer that lasted me 11 months”

Samsung 1 star review on 19th February 2022

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Posted 2 years ago

“This is basically cut and paste from a buyer with the same issue. “Tried to cancel order (S22 ultra) that was over a week away from being shipped. Unable to cancel for refund, customer service advised to ship back for refund for item that was not even shipped to me in the first place, dont understand the policy.””

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Posted 2 years ago

“My appliance delivery date is rescheduled for the 3rd time now after waiting for 4 months. When I call Samsung customer service care center, the agent is not showing interest in helping me or providing me accurate information on why my appliance delivery date is getting postponed every time, and sometimes the associate is just hanging the call on my face while I am still talking. They are so arrogant and unfriendly. I do not recommend Samsung.”

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Posted 2 years ago

“I love Samsung just one tiny problem. When I text and use "L" and "i" they both look the same. Can you make it so that the i uppercase has lines over it? So I can tell the difference”

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Posted 2 years ago

“I have had to speak to 4 customer service agents who still could not get it right and validate the warranty I have with my phone. This is despite sending in my bill of sale 3 separate times. It is horrible customer service. The representatives don't listen and pretend not to understand them. I have been a lifelong subscriber to Samsung phones, but I've reached my limit. It's IPhone for me. This company is horrendous. I would give it a negative score if I could.”

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Posted 2 years ago

“Rude customer service got phone without the factory installed screen protector they are blaming me. Send phone to get fixed all they did was replace the screen and told me I have to pay to get the screen protector put on 1 800 Samsung can bite me get better customer service if I didn't hate the I phone I would switch”

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Posted 2 years ago

“I SENT MY PHONE (SAMSUNG FOLD3) FOR REPAIRS 3WEEEKS LATER I AM STILL WITHOUT A PHONE/REFUND. I ONLY HAD MY PHONE NOT EVEN A COUPLE MONTHS. THIS IS TERRIBLE SERVICE.”

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Posted 2 years ago

“My Samsung TU8000 TV broke after less than 14 months. I was told it needed a new motherboard and that it would be better to replace than repair. Two weeks after my initial complaint and after being offered $352 on an E coupon I still don't have anything! Their customer service is AWFUL! I will NEVER buy another Samsung product!”

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Posted 2 years ago

“Tried to cancel order that was a week away from being shipped. Unable to cancel for refund, customer service advised to ship back for refund for item that was not even shipped to me in the first place, dont understand the policy.”

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Posted 2 years ago

“Purchased a new Samsung flip phone compatible with Verizon (my provider) directly from Samsung because they my color chose and had a special, that included galaxy ear buds2 at no additional fee! I thought I was getting a great deal until I found that my new phone will NOT connect to the wi-fi calling feature, after visiting a Verizon store with my phone in hand, I was told to contact the Co. that I purchased the phone from, which was Samsung. So I did just that only to be told 'Send everything back to us, including the earbuds and we will refund you within 10 days, then you can, if you want purchase another phone with us but we will not honor the original promotion that you received' Unbelievable! I was told it was factory default and they will not honor the original purchase special???”

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Posted 2 years ago

“Very bad service from service center in bilaspur C. G. The Company had poor policies of changing parts. Very High rates of parts if you buy any mobile from Samsung. Do not buy any Samsung phone. Better stay without a phone but do not buy Samsung. This is an honest Review. I can show you proofs if anyone needs. Thanks”

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Posted 2 years ago

“Purchase a samsung S21+ via samsung.com on a 2 year contract with Three. After only 2/3 months my phone has started to restart itself and freeze. Done everything advised, cleared cache, deep cleaning and factory reset, still doing it. Now been told to send for repair, which could take up to 10 days. Nothing else they will do. So only 3 months in to the contract I have a faulty phone, which is going off for repair rather than replacing and now I'm left without the phone I am still paying for. I feel trapped into a contract, and Samsung are abusing this position. Statutory rights count for nothing, very disappointed and not the service I expected. I wish I had never gone to Samsung and won't advise my friends to either. To be left without my phone & a 3 month old phone being repaired is totally unacceptable.”

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Posted 2 years ago

“Customer service is miserable. On line chat takes forever and they never folliwed through on the assigned service request. Still trying to get an appliance fuxed after 2 weeks of dealing with customer service. Will never buy another samsung product.”

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Posted 2 years ago

“£800 washing machine, five months old develops a fault, drum fails and water leaking from the machine. Repaired but the water leak was still happening. Samsung not answering their phone, nor on live chat. Go via social media who after literally several hours of repeating myself said they would pass me to another person who will contact me. Well they did exactly that today; apart from I could barely understand them, they were calling up to pass me to another dept ... WHAT??? After several hours yesterday of being ignored and passed from pillar to post, I did lose it a tad and told them to stop being so awkward that I was not an engineer and unfortunately could not diagnose the fault for them or repair it, so they had better send out an engineer as it should take one phone call, one, not several. I hung up. Now emailed the CEO and see what happens. Their customer service is the worst I have EVER experienced. Their products tend to be good, expect this heap of junk I have, having dishwasher/freezer and tumble also Samsung but please think twice before purchasing one as when it goes wrong, they do not want to honour the legally binding agreement that you have with them. The UK President ignores you, is it any wonder the staff do the same?”

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Posted 2 years ago

“I purchased a Samsung range and brought it home 3 weeks ago. Disposed of the old range, converted to propane, slid the range in, hooked up propane, plugged it in and turned the top burners on. Well, the right side has a 6 inch flame, the left side has nothing. We are now in our 3rd week trying to get a Samsung technician to fix our range. I've talked to their service/warranty dept on the phone 4 times now and we're still without a range. I always get the same story, excuses, etc. I only want my range fixed Samsung or come and get it, give me my money back and I'll buy a real one that works. Our to their very poor customer service, I will never own another Samsung product.! I've filled out the reviews 3 times now and no response.”

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Posted 2 years ago

“I purchased microwave and oven combo and when I use the cleaning for the first time, it burn new cabinets. I Contact Samsung and their response is with no evidence the unit is installed incorrectly. The cabinets was built to their specifications. Very poor customer service.”

Samsung 1 star review on 15th February 2022

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Posted 2 years ago

“My order was placed on 1 of December 2021 after 2 months waiting still no idea when I'm getting it, call multiple time most of the time they hand out or they just tell me they don't idea what's going on with my order, didn't know Samsung as a company was this bad. DON'T BUY IT FROM SAMSUNG YOU WILL REGRET IT!!!”

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Posted 2 years ago

“Pre-ordered the S22 Ultra and wanted to cancel the order 1hr after the order place and they did not allow it. I selected a red colour and apparently it is a customised colour and they said NO REFUND. If the selected colour is stopping people from getting refund then they should say it next to the colour selection, instead they put it in the PDS which no one reads. I would have never order the red colour if they take away my order cancellation rights. Call/email to the support and no response. DO NOT TRUST THEM!”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,361 reviews