Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely difficult to deal with any issue with Samsung. It is really frustrating. Looks like they have somany dis-oriented employees...”

Helpful Report

Posted 1 year ago

“Purchased a 2023 65" CU8000 TV, and nothing but WiFi issues since day 1. Support blames my internet provider, but can't explain why my other Samsung TVs are fine. If you Google it, it i all over the internet, but support won't comment. Spend your money on another brand.”

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Posted 1 year ago

“I bought 1 thousand dollars phone 3 months ago and it's not working properly. I called Samsung Customer Care and was transferred 5 times and on the phone for over an hour explaining the problem over and over only to be transferred to someone else. The phone needs to be replaced it's only 3 months old and they keep coming up with BS and transferring you to someone else. I will never buy anything else from Samsung. There Customer service sucks along with the Galaxy ZFlip 5. Go somewhere else”

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Posted 1 year ago

“Order ID: UK230924-93810xxx. Was supposed to be delivered on the 29th of September. 4 days later I was told that: "I want to be honest with you and I don't want to provide you false hopes. We do not have an exact date on when your order will be delivered as of this moment due to technical difficulties. Rest assured we are working on solving the delayed orders we are currently having." Simply stay away - they give you slightly better pricing but are unable to fulfil orders.”

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Posted 1 year ago

“Bought an 82inch QLED tv 2.5 years ago , average amount of usage - has never moved - troubleshoot with Samsung - still not working - pay €30 for the engineer to visit to tell me that the tv needs a new screen €1200 . What a joke”

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Posted 1 year ago

“कस्टमर सपोर्ट सर्वात फालतू आहे फोन वर waiting टाइम् वर फोन कट करतात सॉफ्टवेयर मारला आणि डिस्प्ले गेला फालतू मोबाईल”

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Posted 1 year ago

“Bought a new Samsung Tv, kept getting blue screen, then picture wouldn't come back on.Tech replaced a board in back of Tv.Since then blue screen has been coming back on.Garbage avoid like the plague.”

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Posted 1 year ago

“Samsung tv broke down on me after only 3years unfixable needs a new screen and help is very hard to get ,going to Phillips for my new tv”

Helpful Report

Posted 1 year ago

“I recently had the unfortunate experience of dealing with Samsung UK's customer service, and it has been nothing short of a nightmare. I had placed an order for a mobile phone, expecting a smooth and reliable transaction. Little did I know that it would turn into a baffling ordeal of delays, miscommunication, and complete disregard for customer satisfaction. Here's a timeline of my harrowing experience: I placed my order on 22/09/2023, with a confirmed delivery date for 27/09/2023. I eagerly awaited my new device. On 26/09/2023, just the night before the expected delivery date, I received an email notification from Samsung stating that my order had been delayed. The email was cryptic and uninformative, blaming circumstances beyond their control. On 27/09/2023, frustrated and anxious about the lack of transparency, I reached out to Samsung's customer service. To my dismay, the advisor I spoke to had no clue about the reason for the delay, leaving me even more bewildered. On 28/09/2023, I was promised a response to my complaint by the end of the day. However, this commitment was completely ignored, and I received no communication from Samsung. On 29/09/2023, desperate for answers, I called again, only to be transferred from one unhelpful representative to another. It was abundantly clear that they were reading from scripted responses and had no interest in addressing my concerns. On 28/09/2023, after enduring a frustrating and futile conversation, I requested to speak with a manager, hoping for some semblance of accountability and resolution. Instead, I was placed on hold for an exasperating 20 minutes before being disconnected without any resolution or explanation. This entire ordeal has been an exercise in incompetence and apathy on Samsung's part. Their customer service representatives seemed more interested in deflecting responsibility than in addressing the genuine concerns of a loyal customer. To make matters worse, my initial complaint, which was created by their own representative, was met with complete indifference. There was no acknowledgment, let alone an attempt to resolve the issue. It's clear that they lack the necessary training and empathy to deal with customer complaints effectively. In light of this appalling experience, I strongly caution anyone considering purchasing from Samsung UK. The lack of transparency, communication, and accountability is shocking for a company of their reputation. I have since escalated my complaint, but it remains unresolved, leaving me deeply dissatisfied and disappointed. In conclusion, Samsung UK's customer service has been a complete letdown. I had high expectations from a brand of their caliber, but they have fallen far short. Save yourself the frustration and consider alternative options for your electronic needs.”

Helpful Report

Posted 1 year ago

“Samsung has the worse customer service. NOT RECOMMENDED”

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Posted 1 year ago

“I have a experiences of 2 times. In June 8th and 27 th Sept. They send naive and frauds to squeeze money. 1st the technician mistakenly got the coolant gas leaked. Next day different technician attended. Last one is refilled gas @4850. Did not resolve the problem but increased. Not responding my calls though the guarantee he promised was for one year. He was naive and strange behaved. Even his manager who received the payment through GPay has the phone no. only for payment not for contacting him. I called customer care but they ask repeatedly the same questions. Do not help like before. Service has deteriorated to worst level.”

Helpful Report

Posted 1 year ago

“The Samsung Frame TV broke after only 10 months of ownership. Samsung Customer Care is non existent and doesn't care to resolve the matter after I've been waiting for a month for it to be fixed or replaced. Look for another option if you're considering a Samsung Frame TV.”

Helpful Report

Posted 1 year ago

“Last year, I replaced all kitchen appliances with new Samsung appliances. Issues began immediately. Repair services are inconsistent with no assistance on uninstalling the device for diagnosis. Samsung uses external contractors who will leave the heavy lifting of extracting a wall oven before diagnostics to the customer. Repairs have taken months to complete. Samsung offered a refund a month ago. Approved yet, I'm still waiting on the payout. I've been inconvenienced for over three months in total. You can not dispose of their appliance until they provide you the refund (per their policy) so you can not install a new device to assist in servicing your family with meals and their needs. DO BETTER SAMSUNG!! If you are reading this, save your time and energy by purchasing with the brands that are known for appliances [GE, Whirlpool, etc]. Please learn through these reviews or lose your money and waste your time! Still waiting on my refund...”

Helpful Report

Posted 1 year ago

“I had to gothrough alot of aggrevation and frustration for a full year. To be able to get a refund on a refrigerator I purchased which stopped working 7 months after I purchased it.to get samsung to send out a repair man was like pulling teeth,they give you the run around and you have to wait 2weeks from tje day that supposedly they create a repair ticket. My refrigerator would work and all of a sudden it would stop Working.ive spent hundreds of dollars on groceries that I've had to throw away because it has spoiled. I'm still waiting for them to answer me if they're going to compensate me for all the food lost which happened 3 times. I'm very disappointed with Samsung. They gave me the run around until my warranty expired.i had to call everyday and spent an hour trying to get to the department I needed to speak to. Some of Their call centers are out of the United States. And I couldn't understand some of the agents.to say the least their customer service is a joke. I wouldn't recommend buying a samsung refrigerator. Everyone I know has has problems with Samsung refrigerator”

Helpful Report

Posted 1 year ago

“Have ordered earbuds from a store in Toronto, and paid for it, but I haven't gotten it in almost 3 weeks now. Called the store to check to see if its arrived, but perhaps they forgot to call me. They said yes they had it, went all the way there waited about an hour each way and paid for public transportation (around 7+ CAD), they didn't have it in the colour I ordered and tried to convince me to take the other colour. I said no, when is the colour that I ordered coming, they just said they didn't know and had no approximation on the time it would take, he just said it might be months and shrugged then said oh well I could refund it for you with some attitude. But I don't want the refund, I just want the product I have ordered and paid for. Oh also called customer service to complain and at least get compensation in the form of store credits for the 7 CAD and they were very argumentative and refused to do so, also stating that there was no way I could escalate the issue past them and that they were the highest ranking person I could talk to in the customer service department. By far one of the worst customer service experiences of my life.”

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Posted 1 year ago

“I have had 3 orders canceled by samsung.com I have spent way too much time going back and forth with the online ordering attempting to use the advertised 36 month no interest financing to no avail. Complete waste of my time. Not only that but I have now opened a new credit account that apparently I can't even use! I have been on the phone with the credit issuers and the account is in good standing. Usually samsung is my first choice in appliances and especially tech hardware but if this issue is not resolved I will never buy another samsung product again. I mean really, why pay a premium? I have never in my half of a century on this earth had so many problems just trying to order 2 phones and they aren't even flagship ones. Congratulations on loosing a good customer. Now to see about closing this orphaned credit account...”

Helpful Report

Posted 1 year ago

“I have been dealing with a broken tv for over a month and fighting for the repair. I never received the proper send out for repair, we were bounced around and demanded the fault of the issues was on our end. I explained I have a camera in my living room to prove the damage was absolutely NOT on our end that it was a manufactured defect. I had to pay for geek squad to come out and again have Samsung deny the repair even AFTER the tech watched the video. I will NEVER buy anything Samsung again nor will I recommend the service side of them. They were rude, confrontational and didn’t care that the tv is only 10 months old and was paid in full for over 2k. To say we are disappointed is an understatement. I will not ever buy from them again.”

Helpful Report

Posted 1 year ago

“Samsung customer service can do nothing to help the customer. I called 5 or more times and the service person couldn't fix the problem. Had me to have Spectrum come out. They checked everything. That didn't help. Called again, but no help. As I have said I called 5 or more times. Samsung sent the Service Quick out. First one saw what I was dealing with and called Samsung (even with pictures) but is was denied. Called again and a 2nd Service Quick Tech came and he saw the same problem and sent pictures. But, again he was denied the ability to fix the issue. So we are still without a quality picture. We have the exact TV in another room and each of the Techs saw how different the color was. But, the Samsung people didn't even believe their Service Techs. The Service Quick Tech were very nice and tried to get authorization to fix the issue.”

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Posted 1 year ago

“Whatever the problem, no matter the time of day, they can't help.”

Helpful Report

Posted 1 year ago

“My husband and I bought a new house last year and bought the Samsung bundle which included a gas range stove, microwave, and the 3 door French door family hub refrigerator. I would love to say our experience with these products have been amazing as we were so excited to have smart appliances in our new home but unfortunately that could not be farther from the truth. We got about 6 months of peace before our 28 cu. Ft. 3-door French door refrigerator with family hub in stainless steel started its decent into chaos. The problems began with us getting the error code no: 41 constantly popping up on our touchscreen. We called the call center as it prompted and we were told to shut down/manually turn the fridge off and then on again. We tried this several times as instructed until one morning we woke up and found that same error message on the screen but this time the fridge had shut itself off (went into cooling off mode) and we lost some of the food in our freezer. We started calling customer care ever since and had 2-3 separate call outs to replace the mainframe of the fridge to try and “solve” the problem but each time that same error message would pop up in a day or so. Our most recent experience with this fridge from hell is when we came back from a 5 day vacation to find that the fridge had once again reset itself into cooling off mode and therefore every single item in the fridge and freezer had gone bad and had the entire house smelling like something has died. We lost every food item in the fridge as well as the freezer which cost us hundreds to try and replace. The absolute last thing you want to do after a long trip is come home to a broken fridge filled with rancid food that now needs to be cleaned/replaced. Long story short our experience with both this item and customer care has been horrible to say the least. After speaking with customer care about our latest experience we were offered a a low ball refund (store credit only) with no mention of compensation on the food we have lost due to these ongoing issues and the reason we were given was because the product is now out of warranty so they cannot refund the price we originally paid even though we reported these issues many times while we were in warranty and it was never fixed. Due to this nightmare experience that has been going on for more than 8 months I would hesitate before buying this product or anything directly from Samsung for that matter.”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews