Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung deserves 0 stars ! Trade in program on cell phones is a scam, I put a lot of effort to send my cell in perfect condition, packed in original box and wrapped the device in multiple layers of bubble protector, but Samsung claims the device has damaged lenses and cracked screen, hardly to believe the damage happened during transportation, To all who consider to buy products from Samsung, beware they will scam you any way possible ! I made decision, No more any product from Samsung ! Period !”

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Posted 1 year ago

“Until this year I have purchase a new Samsung device every year. Recently I had to send my Samsung buds in for warranty repair. Samsung outsources their customer support to call centers in other countries, who rarely can provide a solution. Samsung has lost my buds, and after trying to get a replacement for several months I have just given up.”

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Posted 1 year ago

“If I could give a zero, I would without a doubt. Terrible phone and terrible customer service. The camera does not work from the get-go. Tried every single way to trouble shoot. Nothing worked. Called Samsung multiple times to get a replacement. They kept telling me that they will send me the “return label” within 48 hours, but I waited for 5/6 days and they still did not send me the return label. Called again, same answer from different representatives that they were working on it and they didn’t know what’s going on with the other departments. I asked to talk to the “other department” but Samsung wouldn’t allow it because the other department did not have a phone line (according the Samsung)- how ridiculous. They had been lying to me all along and kept trying to make empty promises. I did not understand why they kept telling them that they were working on it and they would send me the return label within 48 hours. Clearly, they didn’t care and all they wanted was my money. They kept making empty promises to avoid exchanging my phone. I have been with Samsung for so many years and my whole family also uses Samsung. I have always defended Samsung when my friends convince me apple is better. This experience was extremely disappointing because a brand-new phone came with a broken camera and the customer service was terrible, and I was lied to multiple times. All they did was blaming the other departments for causing the delay. This phoning back and forth took over 5/6 days and I was so done with them for being not accountable and being irresponsible. This had caused me so much time. I have lost my trust with them. I don’t think I will be their customer anymore because of their terrible customer service and empty promises. Guys, if I were you, I would not get fooled by them anymore. All they want is your money and will lie to you.”

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Posted 1 year ago

“Samsung electronics have been very good and helpful to me. I would always recommend a Samsung product. As they helped me in getting a new fridge. And also helped in even fixing it for me many times......Thank you Samsung......Cheryl..”

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Posted 1 year ago

“I bought Samsung s23 ultra on 3 Feb 2023, and claimed 180e on the same day. I received an email that the receipt is not clear so I tried to chat with a customer service via whatsapp. The receipt is really long so I can't make one picture so I made 2 pictures where you can clearly see the date when I bought it. But the customer service made it so difficult and asked for date for the below part. I explained the receipt is really long but even a blind person can see those 2 picts are from the same receipt. This costs me so much time for such a small money. I think Samsung just promise empty word to make you buy expensive phone but try to avoid to deliver the gift I deserve. Ridiculous!!!! As soon as I finished my current contract I will switch to apple. I have been using Samsung for 20 years but I think I wlll no longer want to stay as their customer with this kind treatment. Guys, don't get fool with empty promise from Samsung!!! DONT BUY SAMSUNG!!!!”

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Posted 1 year ago

“Need help in gaining access/passwords to Facebook, Gmail, Instagram, bbm, Yahoo Mail, Snapchat, Twitter, Hotmail,various blogs, i-cloud, apple accounts etc. Password retrieval,clear debts, pay for bills at give a way rates, breach of web host servers, firewall breaches, application cracks, change of school grades, professional hacking into institutional servers, clearing of criminal records,keylogging,tablet portable device hacks, pc hacks on any OS and ip tracking and general tracking operations. Their service knows no bound, contact them and see the outcome of the job. Contact them for the job. *Service available 24Hrs *Easy Reliable and Efficient and Trust worthy team SUPPORT@HACKERSPYVILLE.COM”

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Posted 1 year ago

“Don't waste your money and time Samsung DOT got a clue you order something online pay for it and then you speak with someone in India or Mexico who can't speak English. And in your order is it a black hole.”

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Posted 1 year ago

“The only reason I am going to give 1 Star is because the review doesn't allow me to give a zero. Just got a brand new Samsung Fold 4. No charger or charger cable guess it is sold separately. Not once was I informed whilst taking out my contract. The charger and charger cable sold separately at massive inflated prices through MTN Canal Walk. Pathetic service delivery.”

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Posted 1 year ago

“When it come to hacking, I know of a vary good hacker that can help you with any types of hacking services, either phone or computer, my wife's was so smooth at hiding his infidelity so I had no proof for months, I was referred to this ethical hacker and decided to given him a try, the result was incredible because all my cheating husband text messages email Facebook and even phone conversation was wired directly to my cellphone, JOSE helped me put a round the clock monitoring on his and I got concrete evidence of his escapades. SUPPORT@HACKERSPYVILLE.COM”

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Posted 1 year ago

“Bought new ultra 23 plus, zero help from Samsung Customer Service. Has to be my worst experience ever trying to remedy their problem. Do not recommend Samsung. Look for customer service ratings first before buying anything, it's the only thing that indicates you are making a good purchase. I learned the hard way. Very frustrated to say the least.”

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Posted 1 year ago

“The worst customer service ever. I bought 5 pieces of appliances from Samsung and after installing the dryer noticed that the machine is broken. It was making a horrible noise. I called customer service right away and asked them to replace the dryer. They sent a technician to investigate the issue. He reported to them that the dryer should be replaced. After that I waited about 10 days and called customer service to get an update on my case, the representative said they are still investigating the case. I haven't used the dryer even once and still waiting for them to replace it.”

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Posted 1 year ago

“Samsung, Its a shame and disgrace to see the regressive and atrocious POWER PLAY of Samsung customer service in India who am sure have been given endless power that ho one can question them or whatever they decide no one can overrule the decision or challenge it...In short they are GOD.... I am talking about Miss Aanchal Singh and her manager Mr Navdeep Singh who i think should be given the degree of the best fraudster and lier let me tell you how:- 1) My samsung fold worth 150000/- which samsung claims can be folded and unfolded 200000 times just with a year and half of usage the fold stopped opening eve half.... 2) On 20th Feb 2023 i was told to go the the service center to get my fold checked despite me telling them my fold is out of warranty but yet they emphasised that hey can help... 3) The phone was checked and i as a customer knows how to handle a 150000/- phone so i was and am sure the phone has no dent and the same was confirmed in the report by the service center guy at service center named Rahul....it has some minor daily use scratches which happens when you cover or or uncover the phone...which i agree.... 4) NOW JUST READ THIS....i was shocked that the false and fraudulent team back at samsung service center who did not even see my phone or touch it....just saw the pix and had the balls to blatantly lie on my face that " SIR YOUR PHONE HAS GOT DENTS ON IT.....i mean dents yaa dents..... 5) I told Miss Aanchal to speak with Mr Rahul from the samsung tech team who saw my phone live in flesh and blood and took her permission and got the call conference and asked her to speak to him......and the call was:' Aanchal:- Mr Rahul did you tell Aabhishek Sir that his phone does not have any dent??? Rahul:- Yes Miss Aanchal, Where do you see the dent since i cannot see it???? Aanchal:- On the bottom side of the fold next to the charging Port... Rahul:- Let me open the image once again and check.....No Miss Aanchal there are no dents i can see... Me:- Rahul did do find any dent on the fold when i gave it to you??? Rahul:- No Sir.. Aanchal;- Mr Rahul give me your number... Rahul gives his number and the call ends...... Samsung this conversation has been RECORDED by me for legal and proof issues as i know from day 1 aanchal is going to lie blatantly and close the case as per her convenience for sure... You also can here the call since aanchal claims that all the calls are being recorded....this was on the 27th of Feb 2023 from aanchals id in the noon between 12-3 pm.... Samsung its silly , ridiculous and attricious and unprofessional that aanchal and navdeep are doing nothing but enjoying there unlimited power of the chair and despite Rahul who is the samsung service center guy who has checked my phone certifying NO DENT....aanchal and Navdeep are using unauthorised power and since they have the notion that no one can touch them or question them they are hell bent that " they can see the dent on PHOTOS which Rahul and term as DAY TO DAY SCRATCHES and how can normal scratches damage a 150000 rs phone which can fold unfold upto 200000 times???? Samsung YOU NEED to bring down such idiots like Aanchal and Navdeep who think they are GOD and no one can touch them....... Such people are a black stigma on brand Samsung and should be penalised by either make them pay for my phones damage and also the false promise and FRAUDULENT REPORT filed where in Samsung ( Rahul) is being called a lier and not believed by Samsng ( Aanchal / Navdeep).... Whats the point of taking phones to the service center when GODS like aanchal and Navdeep decide as per their mood and wish to do what they want despite the customer proving them wrong and the service center guy assuring that there are NO DENTS....yet aanchal and Navdeep since they have unlimited power says NO THEY CAN SEE THE DENT.... Sasmung am glad Oppo ,One Plus, Vivo are also coming in the market so my plans for Fold 5 or any samsung product from here on is negative...and not just me all my circle my family and friends this is going to be a live example of wasting 150000 in water and and am sure people like Navdeep and aanchal should be thrown out of the company for tarnishing the name samsung and ensuring that me and people around me will NEVER EVER buy any samsung product since the customer service are a bunch of FRAUDS , LIERS AND POWER CENTRIC PEOPLE WHO THINK THEY CAN DO WHATEVER THEY WANT AND NO ONE CAN QUESTION THEM..... You can check my Fold anytime if you wish to and if any dent found I WILL TAKE MY COMPLAINT....and i guess only when a customer whos got truth in his eyes is so confident that he can say something like this..... People like Navdeep and aanchal should be thrown out of the company for tarnishing the name samsung and ensuring that me and people around me will NEVER EVER buy any samsung product since the customer service are a bunch of FRAUDS , LIERS AND POWER CENTRIC PEOPLE WHO THINK THEY CAN DO WHATEVER THEY WANT AND NO ONE CAN QUESTION THEM..... HAVE TOLD THEM I AM UNHAPPY TO THE CORE SO THE I DON'T APPROVE THEM TO CLOSE THE CASE AND NO MAILS SENT UNTIL I GET JUSTICE.... REF NUMBER :- 3100995153....”

Helpful Report

Posted 1 year ago

“I purchased a Samsung S22 Ultra from Samsung.com 3/29/2022. This last week I noticed the camera was blurry and defective. At Samsung.com's request I scheduled an appointment with one of their two authorized repair vendors, Best Buy, for today 02/28/23. The Best Buy approved technician advised the cameras were defective and that they needed replaced. The rep advised they could not repair the item as they did not have the parts. THE Best Buy technician suggested that I contact Samsung's other service provider, Ubreak we fix, to see if they have the parts. The technician advised me that if Ubreak didnt have the part to reach out to Samsung, provide them the signed written narrative adviding its defective and they are unable to fix, and that Samsung will send me a replacement phone. Upon receipt of thevreplacement phone I was to then return the defective phone to Samsung. I called Ubreak who advised they don't have the parts so I called Samsung. Two different Samsung representatives told me that they would not honor the third party approved technician diagnosis and that I would need to mail , USPS, my phone to Samsung for their in-house technician to diagnose the defect and attempt repair. If unable to repair they would issue replacement or refund of unknown amount. This process would take weeks to complete. Samsung confirms the phone is under manufacturer warranty but points to policy terms that were 1.) Not provided at purchase 2.) Are not documented in their own written warranty policy. This is a blatent attempt to avoid having to honor their warranty I purchases as they know I use the phone for work purposes and I an una le to go weeks without my device. They've offered no assistance and I'm going to be left with a $1400 defective phone, under warranty, less than a year post purchase. I'm informed, by samsung, their policy used to send replacement phones deemed defective, as Best Buy told me, but that they gave stopped doing that because people would take advantage”

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Posted 1 year ago

“Never get a z flip phone. My father bought a z flip 3 and later on it broke by it self. There was a dark line that appeared in the middle of the screen and the top half of the screen stopped working. We contacted samsung but they said it was out of warranty. We are really disappointed because it is clearly a manufacturing defect.”

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Posted 1 year ago

“It's the worst service I've ever faced. The company is fraud, don't shop for any products from them. My refrigerator is just 4 years old and in between 2 times gas was fully leaked. 4 days back, I was registered complain at Customer care. They send their technician next day for charging me Rs.410. He just taken photographs of the refrigerator and send them to their office for the final amount be repaired. Later on, they did even not call me 3-4 days, I call again & again then they told me the expensense is about Rs.9000 approximately. Do you think that the gas charge is Rs. 9000?? LoL, the company charging more money from customers, they are looting based on its brand value. Don't go with a such fraud company. It's best for me to repair from our local technicians at the charge of around Rs.3000 I lost money with this company.”

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Posted 1 year ago

“Worst Experience. Don't buy Samsung product.”

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Posted 1 year ago

“I was waiting more than an hour to chat with a customer service Rep. but no one ever get online. I tried to send an email and explain my problem but their email service has a problem and I could not be sent it. I will migrate from Samsoung to iPhone and will never come back!”

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Posted 1 year ago

“worst experience to buy a product from Samsung shop. I ordered Samsung galaxy 23 ultra their premium product and paid full amount of Rs. 1.22 lacs on 2nd of Feb. 2023 and still not received my order. After contacting their customer support n number of times still my hands are empty and I am not able to find a solution from them. Their is no option to give 0 start if it was there I will definitely give the same to their team. Their services are pathetic and they make fool of customer. I literally start begging for my product in front of them still they are deaf and not able to help me on this matter. I can buy this product from Amazon or their offline shop anytime but they are saying that they don't have the product with them. I feel betrayed and looted by them.”

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Posted 1 year ago

“I am extremely disappointed with the pathetic customer service and delivery services provided by Samsung Australia. I recently placed an online order for a product that was not delivered on time, and despite multiple attempts to contact customer support, I have not received any satisfactory resolution to my issue. One of the most frustrating parts of my experience is the fact that Samsung is asking me to track their packages with Australia Post, despite being the company responsible for delivering the product. This lack of accountability is unacceptable, and I am appalled at the complete disregard for customer satisfaction. Furthermore, I have reached out to both the customer support line and online support multiple times, yet none of the representatives was able to provide a resolution to my issue. This lack of competence and efficiency is unacceptable, and I feel that my concerns were not taken seriously. Overall, my experience with Samsung Australia has been a complete disappointment, and I will not be recommending this company to anyone. I am extremely dissatisfied with the level of customer service and delivery services provided, and as a result, I will be giving them the lowest rating possible.”

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Posted 1 year ago

“Worst customer service in the industry, i have never seen worse than this. Z fold 4 cracked in the middle 2 month after purchasing, warranty requires a receipt even though it was purchased from samsung.. asked customer service to tranfer me to a manager, the guy said no and hung up.”

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Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews