Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,365 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute worst customer service. Never ever buy any Samsung washers. Bought first on. Within a year, the washer was shaking and vibrating so bad it was moving 4 inches across the floor eveytime. You have to spend hours and hours on hold with customer service. It took 4 phone calls before they would even let me talk to someone to send a proper repair man out to look at it. Let me say the washer was always level, and never overloaded. Repairman came and send the cost of repair outweighed the cost of machine. It was over a 1000$... after fighting with them as the machine was still very new I got warranty to cover a new one same model. Began having a drainage issue with it 6 months back. Was actually lucky this time as they ran through the support system a little faster and sent a competent repair man. Now, 2nd machine is doing the exact same shaking and moving along with a leak now.. called Samsung... spent over an hour on hold the first time... the service person finally picked up and could not hear me.... this has happened now exactly three times and still on hold right now for third time today. Absolutley done with Samsung home appliances and their terrible customer service that they refuse to fix. They shouldn't even be allowed to manufacture home appliances now at this point by how much they break down with terrible support help to fix even minor issues. Buy any other brand but them!!!”

Helpful Report

Posted 3 years ago

“Bought £550 Samsung TV. Lasted 4 years. Totally packed up! Advised not economical to repair by technician. Consulted Samsung today - not remotely interested! What a surprise. Couldn't care less. No more Samsung anything for me from now on thanks! Be warned!”

Helpful Report

Posted 3 years ago

“My tv remote has been getting hung up and would not change the volume. Called customer service and a very nice gentleman helped me to reset it and it worked for a mere two days. Tried the same same steps and was able to get it to work for as long as the tv was on. Well, got tired of having to unplug my tv constantly and resetting the remote and called customer service again yesterday. Had a lady on the phone, whose name I could not understand, anyhow. She had a different kind of vibe from the get go and during our conversation of trying to fix the problem and I tried to figure out what she was talking about, she had the nerve to tell me, “if you would just let me talk”, that was the first, oh heck no, for me. Long story short, we were not able to get it to work and she told me I needed to purchase a new remote. Wait up, isn’t my tv still under warranty? She told me no, and I was like, talking to my husband in the background asking when we got the tv, and I told her again, it should be still under warranty. She kept on saying my warranty expired, well me thinking Ialways buy extended warranty on all major purchases. Plus I we have 4 tv’s, so I could not exactly remember when we bought the tv. She kept saying there is nothing I can do in a very annoyed tone. So I was like “ attitude is not necessary low voice. Anyhow, she said no. I replied, “ I guess this is how Samsung is making their money”. She gave me a number to call to buy a new remote. I was frustrated at that point. She asked me if she could help with anything else to which I replied “no thank you” and hung up. So not even 5 minutes after that call I get a text message (never gave HER my cell number. Gave her my home #. This lady sends me, the customer, this message. And actually you had the damn attitude over the phone. I was nothing but nice and you had a nasty attitude because your tv is years out of warranty. Fix your attitude. Not my fault. Oh and I am the supervisor. Have a great day!! What the heck? Who or what gives you the right to send a customer a nasty text like that? She took it up on herself to go into my customer profile from a recent call and use my personal information to send me this text? Samsung is making some bad choices for their representatives who find it necessary to send this type of text to their customers. Very unprofessional to say the least!”

Helpful Report

Posted 3 years ago

“horrible service from Samsung Prism services for Refrigerator repairing.since last 5 months they just tried to make fool of us. Intially when referigerator was not cooling they directly said gas problem and we asked to go for it .. later in january again cooling problem and water was dripping then they said some wire problem and pcb problem ... again in march the same problem with cooling and again they are saying gas problem again Pathetic service: technician doesnt know snything .. i dont know what service they did last time..never go for prism services from samsung. Today again they came from prism services Mohan and he just tried create video to make the refrigerator completely gone and spoiled completely as we complained to Prism services. Now that guy says sir it’s completely gone and now you have to buy new refrigerator. now i am planning to sell the referiferator...because they are charging us on some other stories and fooling us. Horrible horrible horrible service from Samsung and Prism services.”

Helpful Report

Posted 3 years ago

“Wish I didn't have to give one star! Brand new TV, just hooked up and would not connect to remote. Chat, message/text, 3 separate people through 3 separate phone calls and no help. Gave email address and ALL info requested and they couldn't bother to contact me when they still needed more info. I cannot say how BAD the customer service/support is, just that it is NON-EXISTENT! Thankfully, I can return the product, explain to the store and never attempt to purchase this brand again!!”

Helpful Report

Posted 3 years ago

“No support once the tv becomes defective.”

Helpful Report

Posted 3 years ago

“Bad bad customer service. I would not recommend or go with a Samsung product anywhere or in my home at all Been trying to get a resolution for a missing TV remote and was told if I could get my receipt that they would take care of it it’s taking some time to get a receipt because documentation I had to find and now that I have it they push me off to another company that handling the remote bad customer service just bad”

Helpful Report

Posted 3 years ago

“My ice maker broke 3 times in 3 years. Repair men sent out but repair never lasted. Samsung decided to refund me 1/2 the cost since it was 3 years old. I accepted that. I was originally promised a direct deposit in 5-7 business days. It never came. I called and was told oh no it’s 7-10 days and was sent an email showing this. 10 days go by I call again I’m told the deposits are done Tuesday and Thursday so it will be today or next Tuesday. Well, today is Tuesday. Still nothing. I just got off the phone and was told by a supervisor that it’s 21 days not 10. I sent him the email I received saying 7 to 10. All he could say was sorry for the misinformation!!! Meanwhile I already purchased a new GE refrigerator for 3700$ and replaced the warped floor caused by the leaky Samsung refrigerator. Please be careful. Their customer service is dishonest.”

Helpful Report

Posted 3 years ago

“Customer service is abysmal at Samsung. I have spoken with 4 different people, had to send copies of service report, original invoice, and serial# through to them multiple times and still I need to wait another 48 hrs to get a response. Motor on washer has failed after only 2 years. Its now been 10 days through this fiasco. Are Samsung even concerned about customer experience let alone producing unreliable products! It feels like their process is to make things as cumbersome as possible so that you will go away and never buy another Samsung product!”

Helpful Report

Posted 3 years ago

“I am not recommending samsung to any one as this is big fraudster company and cheating thr consumer like anything.my hand set got dead just in 11 months and till date I am suffering about my complaint register for hand set repair but not got any resolution and running here and there for resolution.They will charge you inspite if your hand set is under warranty . My hand set is under warranty and they are charging me a huge amt for handset repair. This is really big big cheater company. Don't buy anything from samsung. Also they are deleting my reviews ever time.”

Helpful Report

Posted 3 years ago

“I think I've reached my last straw with Samsung and this order I placed will be canceled and I'll go back to LG or switch to iPhone clearly Apple cares about their cx more.”

Helpful Report

Posted 3 years ago

“One star is 1 star too many. Registered a fault with my phone on 6th February 2021. Confirmed still under warranty and would be collected by DPD. 9th March and Samsung have not collected the phone and are messing me around something terrible. NEVER buy anything from them EVER.”

Helpful Report

Posted 3 years ago

“My A10 phone was put on charge. I picked it up to check the charge to find the phone was very hot around the charging area. I contacted samsung service to be told it was covered by the warranty. The phone was collected only to receive a report a few days later asking for £59 for the repairs. They claimed that the phone had water damage which was a load of rubbish. The phone was working but decided to go into meltdown on charging it. The moral is take Samsung warranties with the packaging it comes in and put it in the bin.”

Helpful Report

Posted 3 years ago

“Took 3 months to replace my 300$ monitor with a 140$ one.”

Helpful Report

Posted 3 years ago

“Worst customer service worst do not spend any money or time. Min 52 minutes waiting on the line and keep hang up no help”

Helpful Report

Posted 3 years ago

“I bought Galaxy WAtch (6984) from verizon, less than a year it stopped working. It wouldn't charge, unable to turn it on. I followed up with verizon they tried all they could but still the phone wasn't charging. That was when they asked me to call Samsung. I managed to call Samsung and I was told the watch is out of warranty, they can't replace it so I'd have to pay for repair services. Meanwhile at the time the watch stopped working there warranty was still in active. I am beyond disappointed in Samsung. Treating your customers right is always the hallmark of every organization. Less than a year of purchasing a watch and it stopped working and you're here asking me to pay for repair services. Treat your customers right SAMSUNG.”

Helpful Report

Posted 3 years ago

“Dishwasher displayed a code and would no start or run. Samsung recommended a local service Dept. That company was impossible to connect with to set an appointment. Once appointment was made tech didn’t show due to personal car trouble. Mew appointment was six days out. That was a Sat. Appt was scheduled for 10am. Tech showed at 530 pm. He did not have all the parts. Tech came out six days later different tech. Said different part was needed. Tech scheduled for four days later. Day of appointment message left on phone part was not available for me to call for new appointment. Tried to call numerous times no answer.”

Helpful Report

Posted 3 years ago

“Customer service is the worst ever. They refuse to do a direct replacement of a 3 month old TV. 10 / 16/ 2020 Scored an awesome deal on a 75inch. RU9000 series 4K TV at our local BJ's. It was marked $800. This was brand new in a factory box on the shelf with several others. So not an open box or display unit. About the end of Jan. or Beginning of Feb. the TV lost it's picture and then the sound. Then the TV started cycling on and off, on and off, on and off along with the Red indicator light on the center bottom of the TV. The remote had no control what so ever. Had to unplug TV to get it to stop. Let it sit for a few minutes and the same malfunction started all over again. Left the TV unplugged over night and still no change. I had previously registered the purchase of the TV with Samsung, so I contacted the warranty department and let them know what was wrong and the information of my registered TV. I waited several day's before I got a response. They now wanted my TV information , again along with a copy of my purchase receipt with full details on the receipt. I sent them the information and waited several day's again. Finally I got a reply and they said they had no service personal in the area and to contact them so they could make ( ACCOMMODATIONS ) What? What are accommodations? Called their 1-800 number and went through the whole voice activated program, before finally being connected to a representative. After going over everything with the representative I was assigned a case number. Then they forwarded me to a division called CASE MANAGEMENT ! The kind voice answered the phone after several agonizing minutes of loud crackling music. I had to explain the whole story again start to finish and the rep say's they need a copy of my receipt. He could not find it in the records that I already submitted. He gives me a text message so that I could reply with text containing my receipt image. After reviewing what he had , he said they did not have one in stock at t warranty department, but he could offer me a coupon for Samsung .com or give me a purchase price refund that could take 4 weeks. I said no unless the coupon was good for the exact model TV at Samsung.com. He said no it would only be good for the purchase price. So because I got the TV on sale, they would now not replace the current TV with a new one of the same model. He said I could check back in 2 weeks to see if they get one into stock. I asked if they could put my name into a cue for a TV when they arrive. The reply was no their system is not automated and they need to check inventory manually. So I waited and called back at a latter date. Guess what, had to go through the whole scenario again. Person on the other end say's they checked inventory and they don't have any. My reply was well Samsung .com has them so just give me a coupon code to get one. Nope, can't do that, different inventory !!! Every time I call them they give me the same run around. I have asked for someone from higher up to contact me and I am told we are case management we are the higher ups. They all use the same script and just change their names when they answer the phones. I have asked again for them to add me to a list or be put in the logistic cue and all they can say is their system doesn't work that way. What kind of archaic system are they using that they can't order a TV or track inventory or shipments ? I even went to Samsung on Face Book with my concerns. A mystery person ***** sends me a message say's she wants to help resolve my issue. ( More like their issue ). Anyway she replies and say's see would take it up with the team and get it corrected. A few day's pass and I get a message from %%%%%%%% now not *****. It say's Hi George I am with CASE MANAGEMENT and checked inventory and we don't have that model currently available in our inventory, so all we can now offer is a refund. Please let us know if this is agreeable ? WOW, if that message doesn't sound familiar. Please don't anyone ever buy another Samsung product, if you value your sanity. The customer service robots are clueless and not willing to go above and beyond to do what's write. Matter of fact one of their CASE MANAGEMENT PERSONAL stated to me, WELL I guess you get what you paid for. That was after they were not willing to replace my product. Really ! If I paid full price instead of sale price for the same product, would it be of better quality ? Because I got this same model TV on sale instead of full price he feels the product I bought is inferior and that's what I deserve. We have now been watching a 32 inch TV that's over 15 years old. We had already sold our 10 Year old 55 inch V**** in order to install a useless 75 inch HD 4K Samsung dead mounted fish.”

Helpful Report

Posted 3 years ago

“I have very bad experience with samsung and I would recommend every Indian not to buy samsung mobile as they will not give service in warranty period also and they will charge u money. My samsung mobile got dead within 11 months of Purchasing and inspite of handset covered in warranty they have not repaired my phone and till date I am running here and there for my complaint resolution but no one is listing.”

Helpful Report

Posted 3 years ago

“Postponing transferring me to a Supervisor. One excuse after the other. My phone updated without my consent amd has in turn eliminated the one feature which made me get this phone. I am beyond disappointed in the product now. I will get I phone as soon as I'm able to pay off the phone I thought I was getting... Horrible experience.”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,365 reviews