“Avoid at all costs. We ordered over £700 worth of goods. They arrived damaged and after a week or so going back and forth with customer services (who are the worst customer service team I have ever dealt with) they sent replacements. These came again damaged and not even the correct products. Again another couple of weeks back and forth with the customer services and they sent replacements for the third time. Low and behold these also arrived damaged and again the complete wrong order. After months we then decided to give up and get issued a refund. This is proving to be difficult and we are still in talks with the customer service team (when they answer you.) I've had no choice than to take itto the ombudsman. It's very disappointing not only for ourselves but for a company who is trying to do well, what a complete waste of money on there part. We have £700 worth of damaged goods in our garage which is no use to anyone. What a shame screens with envy, good products but poor staff and delivery”
“They say 24 hour delivery, after waiting in all morning at lunchtime when saw that the tracker wasn’t updating tried to call. You can’t get through on phone but was told on the chat box that delivery was delayed and would hear within 48 hours when our new delivery would be arranged! They could have told us! Rubbish”
“I ordered a substantial amount of products from them in February and was told my order would be received in six weeks, it has now been eleven weeks, no contact from them. I have called on several occasions to speak to customer service for existing orders, you wait for an eternity for the service to say leave a message as no one is available and if you do get through they give no information and do not know when you will receive your order, they then make promises to speak to an individual that will have that information and call you back, never to receive a call.
If you press one for new orders amazingly you get straight through but they say they can’t help, they can only transfer you back to the Nom answering non helpful, non informed “customer service”. Also apparently there’s no one in charge available, no manager, and refused to give a point of contact of any manager.
People don’t waste your time, avoid like the plague.”
“third time i have ordered with this company and i am only doing it to match existing panels. quality is poor but even worse is the fact they take your money with 20% off with the promise of next day delivery. I am now told that i am looking at at least 3 more weeks so next day turns into next month. the last time took 5 months to deliver a gate!
shocking, shocking, shocking!”
“I ordered x4 Black Kerplunk medium screens in 16mm on 17th April, it stated next day delivery. With it being a bank holiday weekend I allowed extra time. I called 4 days later only ot be told the kerplunk was out of stock and wouldn’t be back in stock until Early May.
I messaged the company again yesterday (5th May) and have now been told no further stock until end of JUNE! They also told me when I highlighted the fact their still shows this screen as next day delivery, that they couldn’t do anything about that…..so more customers will be ordering the kerplunk screen when they aren’t in stock and won’t be for some time. Shocking customer service I would avoid at all costs.”
“Ive spent nearly 1.5k on screens with them, 1 screen just didn't arrive...ive chased DAILY, same response every time "we'll look into it".
I have now opened a transaction dispute with my credit card company. Awful customer service, no replacement ever sent....but kept my money!”
“Avoid avoid avoid. My experience echoes that of others here. I ordered items in good faith, to then be told they were not actually available. After months of delay I cancelled the order and was promised a refund in full. Dozens of emails later, all I'm getting are excuses, delays and more empty promises. No-one in their customer service team seems to know what they're doing and trying to speak to someone in Management or Accounts is impossible. Four weeks after they promised a refund in writing, I'm still waiting. Spread the word and encourage others to shop elsewhere.”
“Shocking service
Paid for gate next day deliver became suspicious 3 days later no gate
Still waiting three weeks later for refund after finding out gate wasn’t in stock
What a scam genuine review still no refund”
“Appalling customer service
Screens delivered late in damaged packaging, completely broken.
Part of the delivery arrived a day later and had missing parts.
No response to emails
Promised an instant refund when I spoke to them, still waiting!”
“Called Screen With Envy before ordering and was told items in stock. So I ordered with next day delivery and this was confirmed at the time of order. However did not receive any updates and items still has not arrived 4 days later. Called to find out where was my order and was told items not in stock and will be despatched when they are back in stock. Absolutely disgraceful!! Do not use this company as they are not reliable at all. Very poor customer service and very hard to get hold of their customer service.”
“When I placed the order, it stated next day delivery. I have not received my order. I was told multiple times it will be delivered in a few days but the order was never fulfilled. When I contacted the retailer with their online chat service, I was told the item was not available and they will give me a discount if I waited till the end of April. I declined and ask for a full refund. They agreed to process it and the next day I received a delivery notification. I notified them that the order has been cancelled and I requested a refund. My contact was contact ignored. I have copied and recorded the transcription.
When I placed the order, it stated next day delivery. I have not received my order. I have contacted them maultiple times and I have always been told that the order will be delivered in a few days. The order was never fulfilled for 3 weeks.
During the three weeks, I have asked them to amend the ordered for a partial refund, I received a standard "I will request this and send you a confirmation email" of course it never happened - no emails, no updates and no refund. I finally got fed up dealing with them, I requested a full refund. "Ollie" offered 10% discount if i was willing to wait till the end of April. Knowing how dishonest this company is after three weeks of dealing with them, I declined and asked for a full refund. It was agreed on the chat.
The next day, the items I ordered that was not available until the end of the month was suddenly dispatched. I have informed them I have requested a full refund and even if it was delivered, I will not accept the order. Someone promised to call me back and resolve this. No surprise none of this actually happened. They have no responded apart from the usual auto reply.
I have initiated a chargeback /dispute with my credit card company, who has an excellent track record of getting my money back. This is a scam of a company and I will advice anyone m”
“My internet order arrived on different days. The second consignment had two cracked screens. I was unable to open these boxes immediately as I was away from home tending to my terminally I’ll mother. On alerting customer services the
"computer said NO' appalling levels of customer service @screenwithenvy a family company prioritising policy over family values. Beware also they don't come with wall fixings for the price despite asking. No reply. Only wished I'd chosen @charlesandivy for a much better customer experience. Avoid at all cost.”
“Absolutely shocking customer service and attention to detail dispatching orders. Ordered gates which arrived 29 March. We live on a busy road and have a two year old so we need the gates for safety. The gates have been pre-drilled in the wrong place so you can’t actually hand them from the posts. We have been waiting since then for the replacement. Each week we’ve been told it’s in the post via Yodel. Each week is hasn’t arrived. And now just been told that it will be another 2-3 weeks. Absolutely disgraceful lies. We’ve had a builder to set the posts and then had to keep cancelling him as time after time the replacement never arrived. They even sent an automated email asking us to submit a photo of how great the gates look. It’s still only two posts set in concrete at each side of the driveway. Shameful.”
“Both my orders incorrect. One had screens with shading and finish different therefore not matching. The second order the screen was damaged.
The response from the company very poor. Several e mails, responded to by different people - firstly denying a problem. Then offering a 5% discount and later rejecting this
Very difficult company to deal with Customer care and believing customers no existsnce”
“Absolutely shocking service!! Ordered on a Sunday- 5 days later still no screen delivered!! There customer service tell you a different story each time you call and they blame the courier, The courier company won’t speak to you as they say the supplier needs to, you are just going round in circles. They offer absolutely no help or any compensation. I don’t think I have ever dealt with a worst company before, disappointed!!”
“Placed an order in Feb next day delivery and didn't receive anything, when I contacted them I was told they were waiting for a new delivery and it would be here in march, still didn't receive it contacted them again and was told beginning of May I have contacted them again this week and have now been told June, when I asked to cancel it I was offered a 5%discount which I declined, I am now waiting for a refund this company are appalling when it comes to customer service not once did they contact me to say there was a delay I had to message them, let's see if my refund actually happens. I would avoid at all costs.”
“Really cannot state how awful this company is to deal with. My order didn't arrive and they don't care. Before despatch they send a very odd email about how they have issues with couriers . Why would a company send such a things? Alarm Bells start ringing immediately. I was Told I HAD received and indeed signed for the goods, despite my 4 security cameras, two dogs and a witness (an off duty police officer)in house at time they still insist the fake signature In photo was mine. They then said the driver doubled back to my house 5hrs later to deliver my item. Erm how, When I'd apparantly already signed for it?
At no point do they update, help or communicate and became abusive coming out with such utter nonsense you immediately know your on a road to nowhere. No matter what you ask, who you request to speak to, email addresses etc they refuse to help. Days after thier first two fraudulent claims of delivery they suddenly state it was delivered to an entirely different house along with apparant GPS location images. Why would it go to another address? No surprise that these images were also laughable as they had been taken from the middle of the road from the seat of a van more than 20 meters from nearest house. The houses in the image were neither my house OR No 9 where they had apparantly delivered. Maybe it was number 9 of Jupiter's moons as thier lies are out of this world.
JUST MORE SILLY LIES FRO THEM!!
I could go on and on with further horror stories with this company's ridulous behaviour which switches between childlike tantrums and lies to pure abuse and insults.
They also have zero data protection knowledge. They don't state calls are recorded but they apparantly are so please do ask for a transcript of your calls etc which you are legally entitled to for your evidence. They really don't like this but tough titties to em. They will also try to insist you follow a long winded procedure that they can't even produce themselves , yet another lie. A verbal request is all that's legally required. If they dont provide this info within 30 days Id suggest you go straight to the government information officer and raise a complaint.
I've often read reveiws of people having nightmares and thought they may be far fetched and the individial on a witch hunt
Maybe sometimes they are BUT this is 100% truth and I wouldn't want anyone to have the experience I've had. SCREEN WITH ENVY are really to be avoided, they really don't deserve your business , please do your research So you can make your own informed decision.
There are sooooo many groups and forums dedicated to issues and complaints with them which include screenshots of threatening emails and behaviours that just make the mind boggle. Worryingly theres definitely a common thread from too many customers at the hands of this company not to be true. Just please be careful and be informed before parting with your money.”
“If I could give zero I would. Never order anything from this company they never deliver. Email lies at every opportunity. Management never respond. When challenged more lies. Go somewhere else they are just taking peoples money”
