“I have paid for over 1728€ worth of goods on August 11th and have not received anything. You keep promising you will call, email and last you promised 3 days ago (October 25th, over 3months after I ordered from you!!!) you would ship it...and since then no news and you won't answer my phone calls. I am really starting to wonder if this is not a scam and if I should not put it into legal services”
“Screen with Envy sent me some screens which were not as described to me by their customer service operatives. When I asked them to collect them as they were not fit for purpose, they refused and wanted me to pay the cost of the courier. I refused. After several email exchanges I complained to Klarna- who found in my favour and refunded me the money. Screen with Envy have now started court proceedings against me to recover the cost of the screens. I submitted my case and they have now refused mediation and have pressed to go to Court. I have left Trust Pilot Reviews and reached out to them. I am happy for them to collect the screens, as I have no sue for them but throughout this process their customer service has been beyond awful, for items that are not cheap! I have been made to feel like a scammer and a cheat and have never had such bullying tactics when ultimately I know that under distance selling rules, it was their responsibility to collect the item because it was not as described. I can see online that many other people have had issues with this company and I think it needs to be investigated. The way they are operating is completely unprofessional . I can imagine that for a lot of people the threat of being taken to court is extremely stressful. They have never reached out to me to find a solution, they simply refused to accept that Klarna found in my favour and then started legal action against me.”
“on Aug 21st I partook in the simple task of buying a gate online.
Every week that passed I get an email saying that it won't be next day delivery, there will be a delay. After a month of waiting I ask for a refund, having ordered in first place for fast delivery.
The day I ask for refund, magically there was a gate in the warehouse they could ship.
What I get sent is slats of composite and a metal top trellis. Although the website states I need nothing else to build the gate the slats and trellis need cut down with a circular saw I'm informed by email.
Of the 6 slats I recieve 4 are broken. A pack of crisps has more robust packaging(and contents) .
Also there is no frame for the slats. No frame for the gate and no handle.
So when they said they suddenly had the gate in the day I asked for the refund, they thought theyd send the half they had and make me waste a serious amount of time trying to talk to customer service.
Meanwhile I recieve replacement slats for the broken ones. Wrapped in the same thin plastic, naturally one of these was also broken.
So here we are on Oct 20th. I have half a gate and screenwithenvy offer me £10 refund for my trouble and for broken gate.
To get my refund now I have to pay a courier to return half the gate.
After a few phone calls asking for someone senior to look at the case, I get an email from 'someone senior' to say they can now offer £12.50.......
At one point I honestly thought the company was a scam.
The whole experience has cost me a lot of time and a little bit of money too.
Bewildered.
I see others have had the exact same experience. Some reviews which screenwithenvy have tried to remove. Ultmitately comes down to lies and unfair trading. The price is also very high for the product. Report to trading standards.”
“Wrong items, broken items , late items. No apologies and no refund and zero level of customer service. I feel robbed by this company who simply avoids at all costs dealing with any issues with your order. They will happily make false statements around next day delivery but I know for a fact that orders are not processed for days. They generate tracking numbers so you think they have sent the item. I’m still waiting for items 4 weeks later and no sign of them. Avoid this company at all costs. Go to Charles and ivy instead.”
“This is quite literally the most frustrating business I have ever had to deal with. A simple order of one panel and 2 poles, and 4 weeks later, still no delivery. I must have spoken to at least 4 or 5 different people from SWE promising a resolution in 24 hours - and nothing. The preferred carrier Hermes cannot be contacted directly. They say they have attempted delivery - they don’t - and then request a redelivery charge. And Sahib at SWE won’t ask the courier team to contact Hermes because the item is not missing for 7 days - it’s the replacement item Sahib - in total it’s been missing for 25 days, because the first delivery went missing too - but don’t let a technicality get in the way of positive customer service. Not a great experience !”
“Made an order. Didnt send my screens for 3 weeks, first two times they delivered these screens though they were broken. Thery sent the wrong colour of another product, admitted the colour was the wrong colour after seeing photos, sent the wrong colour out two more times and now want me to pay for them all to be returned before they will refund me. No one actually deals with your problems its numerous different people jumping in on emails threads but dont really know whats going on. Then they promise you something and it doesn't happen. The products I have received that we are using are all already warped.
Id avoid them if you are looking at this review before buying”
“Ordered 3 Fonte 5mm screens, stated as suitable for the garden and can withstand all weather conditions
Installed professionally as per website guidelines.
First weekend after being fitted (to a flat brick wall for decoration) we experienced heavy rainfall. The boards distorted and bent and buckled.
Contacted Screen with Envy who refused to deal with my complaint because the screen had been installed. No refund and no return. Despite them not being fit for purpose, have had to order the 15mm screens at my own cost.”
“Ordered 3 screens & 2 posts in dove grey from this company. They came quickly (although not the next day delivery as promised). Unfortunately only 1 of the screens matched the colour of the posts. And then the fun started. Umpteen emails over several weeks resulted in an experience I wouldn't wish on anyone. The customer service department is woeful. They quote from a set script constantly trying to absolve the company of any fault. Even went so far as to suggest we painted them. The founders, Sophie & Tom Birkert constantly hide behind their customer services team. There is no way of contacting them direct. After threatening legal action I was sent 2 replacement screens - but these are a different grey too. Their quality control is non existent. The products are shipped in from China & shipped out to the customers. I doubt the contents are even checked. Certainly no attempt appears to be made to match colours of the screens & posts being despatched. I would never order from this company again, nor would I recommend them to anyone. Read the positive Trustpilot reviews with caution. They are happy to leave "invited" positive reviews on, whilst deleting "invited" unfavourable reviews They are currently trying to have my independent negative review removed. If the positive reviews on here & on Trustpilot are genuine, then think yourselves lucky that all went well with your purchase.”
“Still waiting for an email from them so I can return poor quality radiator covers!!
I am supposed to pay £30 for return and 7 days later they have not organised!!
Do not order online, very poor aftercare service!”
“Very well packaged, fast delivery quality product even better the screen's we bought where on offer three for two and as we needed six it was happy days. We will be doing another project next summer and will be looking at this company again to see if they have something for the project.
I think some of these poor reviews are more a case of revenge or competitors reviews which I see a lot with local businesses
We are Very pleased thank you”
“This company is a disgrace I ordered 3 x radiator covers and each one is damaged and should be painted white but the paint is different colours and some parts are not painted and they advised me to buy Rustoleum paint and another paint to seal the paint and paint them myself ! they will not send replacement covers because they say I have installed them, which I have not!
they come flat packed and have to be built so the boxes have been opened but they are not fit to be used or installed as they say and are haggling with me over a discount! each time I email and respond to an email a different representative answers me! appalling Customer service do not trust them !”
“If your order is anything more than just simple panels then avoid. I've ordered 3 times from this company now. First time was just panels and these arrived quickly. Second and third orders never showed up and was strung along for almost 3 months (on second order) before I eventually got my refund.
Thought I'd try them again recently and after waiting a week for a next day delivery, i contacted them again to be told it would be at least 10+ weeks before I could expect the items to be despatched. This was contrary to what was advertised on their website when placing the order and the entire reason for me ordering. I've cancelled my order and fully expect resistance to getting my money back again.”
“Look beyond the glossy photos and advertising. Read genuine reviews and not “invited reviews” on Trust pilot. Majority of customers all have the same complaints - didn’t receive product or partially received damages items”
“AVOID. It is now 27th August & I am still waiting on missing items from my order placed on 20th June. Appalling customer service and no management. I have taken the matter to the Retail ADR.”
“I have had no problem with quality or delivery of screen but if you are placing an order you MUST order ALL the screens you require at the same time as I have order a further twice to complete project and I now have 3 different colours of dove grey!! I did contact the company but they didnt resolve my issue or offer any discount to cover cost of paint as I now need to paint them to match them up😠”
“Don’t use this company. They are cowboys. I paid for a gate in March. It is now the end of August and I have still only received part of it. They won’t refund me unless I pay to send the heavy part back myself and they say the rest of it isn’t in stock.
The parts are useless without the fixings, hinges and locks.”
“Ordered gate May 5th. One small part delivered August 2nd. Same problems as everyone else. They've refunded me the cost MINUS the screen (£60)they delivered which is of no use to me without the rest!! Luckily I have pursued charge back via my credit card company who are totally on my side. I WILL get the £60 back. My message to everyone is simple. Don't deal with these people and do pursue them via your credit card company. You will win.”
“I don't even want to put one star, to be honest, but at least the images of the products are nice.
Ordered a radiator over with next day delivery for free, which sounds too good to be true in the first place. A week later and still no item. I contacted them 3 times and n the third time was told that the item is on pre-order and won't be delivered for another 2 months.
Nowhere on the website does it state that the item is a preorder and I had no email telling me this! The only reason I was suspicious is that on my tracking with Hermes they still hadn't received the item (I know Hermes being the good guys for a change!)
I am now awaiting a refund and have been promised that in 2 - 3 working days....fingers crossed!”
“Unfortunately Screen with Envy does not deserve even 1 star. I ordered a pedestrian gate on 31st of May which was supposed to be delivered the next day. After several harrowing calls, a delivery was made early August. To my dismay the order has arrived with no hinges, no slats, no lock and key. Calling them again, it was promised that it will be delivered the next day. Again no promise kept. I called them again today and two different customer service agents giving them two different timelines - One says delivery in 2 weeks and the other says delivery can't be done before 19th September. It's harrasment. I am not hesitating to take a legal action against them unless they refund my money as I have no will left to receive anything from them. Worst company with worst customer service.”
