SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff member miscalculated the flooring, and so price (rectified amicably). Also did not put range of flooring on order so delaying by wrong flooring being delivered (correct one delivered). Preferred choice advised after out of stock. Incomplete 2nd delivery futhur delaying the fitting. Still do not have written order for the flooring actually supplied, as original out of stock for 6-7 weeks. Not a good, smooth service”

Helpful Report

Posted 5 years ago

“Very good delivery service friendly staff”

Helpful Report

Posted 5 years ago

“I had my La-z-Boy chair delivered today (13-5-2019) by the delivery (Driver Mark & Delivery Crew Joe) the service was first class. Phoned me giving time of delivery. This they achieved also very polite and helpful on setting up and explaining how to operate the Electric operation of the chair. Thanks Lads well Done Mr G Little”

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Posted 5 years ago

“Great sofas great staff in store and great prices .went to scs in Doncaster made my purchase everything ran very smoothly and professionally delivery guys were great”

Helpful Report

Posted 5 years ago

“I was told to wait in all day yesterday and the carpet didn’t turn up then I was told to wait today all day and have just rung them to be told it isn’t coming today again. Shockingly bad service”

Helpful Report

Posted 5 years ago

“Good afternoon Sir/Madam, I have recently placed an order with SCS Doncaster and have had a really bad experience. Please see below time line of what has happened. I have condensed it for your reading. 21/03/2019 - Attended SCS Doncaster met with the sales person, chose a sofa, paid the deposit, left the store. A great experience polite and helpful staff and the sales lady advised if I paid the following week once I had been paid (28/03) the sofas as they are manufactured in England would be able to be delivered the 3rd week of April. 04/04/2019 - Contacted Doncaster SCS 25 times on the phone with no response. Contacted SCS Facebook Messenger instead to say i was struggling to get through and i recieved a response stating they would 'email the store for you and ask that someone contacts you'. I gave this information immediantly - never heard from the store. 08/04/2019 - Contacted SCS Facebook to find out when i would have a delivery date. SCS for the first time replied saying 'dont have a date to give you as yet the factory will advise i reckon you are looking at end of April/Early May. 23/04/2019 - I contacted SCS asking for an ETA as this was now the third week of April, the response back, 'your furniture is due into the DC on the 29th, you will get a call towards the end of the week to arrange a delivery'. 28/04/2019 - I have rang the store, the DC , and the head office by this point on multiple occasions and getting incredibly frustrated, i am then told on facebook by SCS 'we will only be able to book in your delivery once the stock is at the DC'. 30/04/2019 - I spoke to DC and they have said i will be waiting another MONTH. 30/04/2019 - SCS facebook 'i've emailed the store manager with your concerns/request to cancel to see if there is anything they can do for you'.. - STILL HEARD NOTHING BACK. 03/05/2019 - SCS Facebook 'just spoken to the store - the manufacturer had made a mistake and your sofa didn't make it onto the delivery. They have added it onto the delivery on Monday, you should recieve a call on Monday to arrange a delivery slot.' 06/05/2019 - No phone call received, spoke to SCS facebook and they asked for my number to call me to explain instead. He rang me and said that they had not manufactured my sofa yet so i was going to have a 3-4 week wait from the 6th. I asked to chase this up with the manufacturer as it's not good enough and SCS on the phone said they would do. Now, i have received a few messages off a girl called Hollie. Not very apologetic or willing to make some calls and help us get a sofa in our living room!!! The thing that has upset me most is we had a christening after party booked at our house for this weekend (11/05/2019) and we have had to cancel it and arrange a venue as there is nowhere for anybody to sit! An additional expense to us of £200 not to mention total inconvenience. Just to remind you also, we were promised the delivery by the instore sales person on the 3rd week of April so I had left plenty of time. Please, could somebody assist us in any way at all and just give us a date that we may receive this delivery, and if it isn't going to be in the next week, please allow us to cancel this order as I am upset, shocked, and unbelievably dissapointed with the whole experience. Best regards, Emily Mellor”

Helpful Report

Posted 5 years ago

“WE have been waiting today it will be 15 weeks for a sofa l ordered in Jan .I have had no.phone call or help to say when we will get it . I think as everyone does it needs a discount for the time waited .The customer service is Nil .I will never shop there again ..”

Helpful Report

Posted 5 years ago

“Still arguing for a refund after 3 months of a coffee table I felt pressured into buying by a sales person told me my refund will be back in my account on the 9th of May 2019 and it is that date and nothing has cleared the account and speaking to the bank I was informed by them that there was not a single payment from scs pending to clear the account I have been on the phone every single day arguing and demanding my refund this is real lack of customer service”

Helpful Report

Posted 5 years ago

“Awful company. I had what can only be described as the worst customer experience of my life. Ordered a carpet, took the day off work to be at our newly purchased home for it to be fitted (by a fitter of the company's choice, not mine!). My time slot was 7am-7pm. It got to 7pm and I rang SCS to see where the fitter was, they said they would contact him and he would contact me. This never happened. So at 7:30pm I rang again, they said they would ask the fitter to contact me again. The fitter rang me, slurring his words, and said he would be with me in an hour. I said I had taken a day's holiday for this, and was really unhappy that it was now 8pm with no sign of him. He offered to bring me a bottle of wine to make up for the fact he hadn't arrived yet! (WHAT?!) And kept saying "I don't want you to think we have been sat in the pub all day..." Strange thing to say? Now I obviously do think that’s where you’ve been. The fitter and his team didn't arrive until 10pm at night, slurring their words, fit the carpet HORRENDOUSLY, with the carpet not even reaching the edges of the room properly, pulling up all over the place. When ringing SCS to complain about the fitter THEY had supplied me with, they said it's not their liability, and I could've got my own fitter if i'd wanted. The only reason I got a fitter through SCS is because they were doing an offer where they pay your fitting fee for you. This complaint went on for 6 months, and I eventually gave up after receiving copied and pasted emails every time I chased the issue, which got me nowhere and i'm still left with this awful carpet that doesn't fit properly. There is no way to rectify this mistake, as SCS have all their terms and conditions covering every aspect of the business, protecting them of accepting liability at every turn. Never again will I use SCS for any service, flooring or furniture. I am making sure everyone I know doesn't ever use SCS either as I wouldn't want them to go through the stress and pain i've been through this year, a year which should have been the happiest time, moving into our first home together.”

Helpful Report

Posted 5 years ago

“Wrong carpet delivered and damage to property by carpet fitter. If you are offered a fitter named Geraint Roberts then I recommend that you find someone else, In my opinion he couldn’t fit a carpet to save his life and then lied about the damage he caused”

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Posted 5 years ago

“What a F--king joke, they have left my 70year old mother without a sofa now for 10 days, it was due to arrive on the date stated, we broke up the old sofa a day before, the delivery never arrived, now my mum is left sitting on a hard dinning room chair. This company in a joke. Avoid them. Pay the extra and go elsewhere.”

Helpful Report

Posted 5 years ago

“Had to cancel the order after delivery turned from 6 weeks to 15 weeks and customer service was poor, Wigan branch”

Helpful Report

Posted 5 years ago

“The worst customer service I have ever dealt with in my life, I was lied to about timescales in order to get a sale, I called to cancel and get refund when I found out delivery and fitting of my flooring would take longer than advised to then be told they would make it urgent and get delivered sooner. This did not happen. I called so many times I can’t count to be told I’d get a call back and I never did. Once I finally got it delivered and fitted the scotia was the wrong colour, again waiting a very long time and numerous phone calls, to then be delivered the same wrong colour scotia. Again waited a very long time for a resolution to be given no resolution at all just a refund for the scotia. I now have an unfinished floor, gaps all around the edge and nearly £1000 worse off. Angry is not even the word! NEVER use SCS in Bradford, I definitely will not be making this mistake again. At the moment I’m following a complaints procedure to try and get some sort of compensation or resolution.”

Helpful Report

Posted 5 years ago

“Guess we are not the only one in this situation. We placed an order for sofas and was told that it will take 6 - 8 weeks. However, the sales person said he will put in 12 weeks, just in case there were any unexpected delays. After 6 weeks, we are told that it will take 16 weeks !! They quote paperwork - 12 weeks as it was 'Agreed' plus additional 4 weeks for delivery !! That is twice the maximum delivery time committed. While legally, SCS is covered, they have certainly broken the trust. Do not believe the sales and go strictly by what is in the paperwork and small print !!”

Helpful Report

Posted 5 years ago

“Disgusting!!!!!!!!!!!!!!!!!! AVOID Is all the only word to describe the shambolic experience we have received. Ordered a sofa to be told 6 weeks delivery still not received it 13 weeks later staff are unhelpful and never answer the phone when they do eventually there are rude and unhelpful i could understand if it was a few weeks late but 13 weeks is a joke constant lies from store about lead times if you want a sofa do not buy it from here unreliable and liars I am disabled and left without a sofa due to there lies about when it would be here avoid this store and business treat people with not respect just to make money rang to complain to be told call back next week which I did then stated has to be by mail they receive the complaint a bunch of liars and time wasters so stressful to deal with - Doncaster store”

Helpful Report

Posted 5 years ago

“Do not buy carpets from SCS! I had carpets fitted in the whole house, and I regret it so much. The carpets were poorly fitted a month ago and it actually hurts to stand on it. A surveyor from SCS was sent out to inspect the fit and reported that the fit was "dangerous" and needed to be fixed ASAP. Nothing has happened, despite repeated chasing for the last month. The men fitting the carpets left so much rubbish in my house (discarded pieces of carpet scraps, empty crisp packets and wrappers and even their own tools). It took me 2 hours to tidy. They even discarded 2 two-inch blades discarded on the carpet! I was also overcharged as there was enough excess to carpet another two rooms. SCS acknowledge they messed up the original measurement and said they would compensate me. I am yet to receive anything. I cannot convey what a bad company SCS is, and what poor customer service they have. The biggest mistake I ever made was buying from SCS. I just wish someone had warned me not to go near this company.”

Helpful Report

Posted 5 years ago

“A dreadful experience....... We ordered carpet and underlay for our dining and bedroom with fitting. After spending up to three hours in choosing the carpets for the room and going through the payment in full. We were told that both of the carpets would be delivered and installed at the same time (some two weeks after placing the order). Which was a fine as this timed in with the renovation of the rooms and gave time space for the bed to be delivered and installed as well as the wardrobes. Little did we know what was going to happen. On the day of the delivery as discussed with ScS we would have both rooms free and clean off clutter so the fitters had less off an issue to lay the underlay and carpet. After waiting most of the day they turned up with two different sized carpets and limited underlay and limited grippers. After measuring and checking the rooms and the sizes of the carpets it was clear that the carpet sixes delivered were completely wrong, the carpet to be laid in the bedroom was delivered to the size of the dining room and viseversa with the dining room carpet being delivered to the size of the bedroom. The fitters raised this with the shop to check their paper work and order sheet double checked the room dimensions and all was confirmed that when scs placed the order they did not check or recheck the sizes n gave the wrong sizes to the manufacturer as a result the carpet delivered would not fit. We called Scs and spoke to the manger at the Leicester Branch. We advised that we have our bed installers coming over the weekend as well as the wardrobe being delivered few days after. This being the case how soon can the carpets be re ordered and laid.? We were advised the quickest turnaround would take 7 days if you are happy for me to give order. We asked about what compensation would be given as this is going to delay everything know and we are sleeping on the floor? Scs advised they were happy to give a £50:00 refund as a gesture of good will for all the inconvenience that has caused due to their mess up. We stressed that this is unacceptable as we done done everything on our side to accommodate the installation, and as a mistake on their part, it is going to delay the installation of the wardrobe and the bed by 10 days and we are unable to take any more time off. We advised it is going to cost us extra to put back the installation and take time out to accommodate the new fitting of the carpet - which for the record is still not confirmed by you.! After arguing for good hour we agreed to have the carpet re ordered with Scs - Leicester giving us a call the following morning to advise the fitting date. Guess what ? This call never came. After which I carried out an online review and found out this is not the first time ScS have messed up. That’s when we decided to call it a day and cancel the bedroom carpet order. The following morning we went straight to the store and asked for our money back and cancellation of the bedroom order. Even at this stage the manager did not give us any confidence in our order or gesture off good will to say don't worry we shall get this carpet order for you ASAP, nothing off the sort. Total shambles. I only wish I had read the reviews before. We eventually got part of the refund back but this has caused us much stress and anxiety not to mention that we have had to take additional days off work due to ScS mess up. Please Do not go to ScS they are a bunch off cheap cowboys who will give you more stress and worry. To be honest they trading standards should be informed off the way they do business as customer service is non existent. We know have had to go to elsewhere who have promised us delivery on time. Hopefully this will be better. I know we will never go back to ScS - Leicester again.”

Helpful Report

Posted 5 years ago

“On Saturday 29th September 2018 we visited the Dartford SCS store and ordered new carpet for our lounge, hall, stairs & landing and two new 3 seater settees. When discussing the settees we told them we have a narrow hall and have had difficulties with furniture before, he said it wouldn’t be a problem as the arms could come off. At the time of ordering we emphasised we would want the carpets fitted first, then the settees delivered to avoid needing to move furniture twice, again we were told that wouldn’t be a problem. We were told a survey would be needed for the hall, stairs & landing and this was booked for 1st October. Survey done, surveyor advised we would need new underlay which we agree & it was added to the order (but we didn’t get an updated order form). Between ordering and eventual first fitting of the (lounge) carpet we received regular calls to say the settees were in stock & wanting to arrange delivery. Each time I explained we did not want the settees until the new carpet was fitted. Every time we were told a note would be made, but calls continued. Eventually had a call advising the carpet was in stock & agreed a date of Wednesday 15th November. Subsequently this was changed to Thursday 22nd November as the fitter was unavailable. On the day before we moved all the furniture out of the lounge, stripped the old carpet and underlay from hall, stairs & landing and the carpet from the lounge. Carpet fitters arrived on 22nd November took the lounge carpet from van & told me there was a flaw – a line across it. Fortunately they were able to turn the carpet. They went to get the hall carpet & found it was a different colour! Fitter calling the store (8 times) but no answer, told me he would keep trying & ask them to call me. No-one called so I rang & eventually got through about 16.00. The lady I spoke to said she hadn’t heard anything from the fitters & knew nothing about the wrong carpet. She said she would check & call us back. She called a few minutes later to ask if the hall carpet needed to match the lounge as they had an alternative in stock – I said it did need to match as we has specifically ordered the same. She said she’d call back - no call received. We were left with bare floors, with exposed gripper rods in our hall & stairs, not satisfactory as we have a 2 year old toddler several times a week. The fitters tacked some offcuts in the hall to give some protection. So we had a carpet in the lounge, with garden chairs, but nothing in the hall. On Saturday 24th November the settees arrived, the driver & colleague came to the house, looked at hall & lounge door, said “that won’t fit”, didn’t even get them out of the van. Told me he would contact the store – he said he called but couldn’t get through. I explained what they had said about removing the arms – he said there was no way that could be done except by a specialist upholsterer. We went to the store on Sunday 25th November & spoke the manager. Agreed he would arrange for the settees to be delivered again on Friday 30th November by an upholsterer who could take them apart. The cost would be £120 per settee but he said he would give us a £20 discount because of the problems. He also said there had been a problem with the carpet and he would call me later. He called on Tuesday 27th November and said the carpet needed to be re-ordered (even though we had been told the carpet had been delivered to the warehouse & just the wrong one put on the van). He assured me the carpet would arrive by 18th December & he guaranteed it would definitely be fitted before Christmas. The settees were delivered, taken apart & put back on 30th November (we had been sitting on camping chairs for a week!). We waited patiently for 3 weeks to hear what was happening with the carpets – nothing heard. Called the store to be told manager had moved to another store. The person I spoke to checked on the computer & said the carpet was not in the warehouse so there was no way it would be fitted by Christmas. He admitted the carpet had never been ordered in the first place! I explained the problems it was causing, as when we look after my granddaughter we have to carry her up & down stairs. This is made worse as I have osteoarthrosis in both knees and walking up & down bare floorboards whilst trying to avoid the gripper rods causes considerable pain. I have also had 2 pairs of slippers ruined by catching on the exposed nails. We were due to have 10 family members to dinner on Christmas Day – when I told new manager he laughed & said the earliest the carpet could be fitted would be 9th January. On 20th December we received a call to say the carpet had been delivered, but the earliest date for fitting would be Wednesday 9th January. As we couldn’t get time off on that day we agreed on Friday 11th January, and the fitters would call in advance to confirm. No call received before Friday 11th January, then got a call at 10.20 from the fitters to say they were 10 minutes away. They arrived, first thing he said was “that’s £143” – I said it would only be £100 as the lounge had already been fitted and paid for, but I wasn’t paying anything until the work was done. He then looked at the hall & asked where was the underlay – I told them they should have it, they said it had been left with us – then left. Called the store about 10.25, said they would check & call me back, I made sure they had my mobile number – she had. Waited until 17.20 but no call. Rang the store again, they said 'Jo' was with a customer but would call me back – no call. I rang again on Saturday 12th, was then told they hadn’t had confirmation that the carpet had been returned to the branch and so couldn’t book a new date (why not? As bookings seem to be weeks ahead surely an appointment could have been made?), was told they would call back later, or Monday (14th) at the latest. Monday 14th – no call. I rang the store about 15.30, spoke to Richard, he said the carpet was back at the store but he would need to call me back as he couldn’t give me a date. Tuesday (15th January), had a voicemail left to say the earliest date would be 5th February. I rang the store at 17.40 & was told Richard was with a customer and would call back. I told them I received continual promised someone would ring, but they never did. I was assured he would definitely call. He did call at 17.55, I told him the 5th February (another 3 weeks) was not really satisfactory as we had been waiting since 22nd September, Richard said they only have one fitter so there was nothing he could do. As we needed to arrange time off we agreed on Thursday 7th February. On Thursday 7th February the carpet was finally fitted. Numerous complaints both to the store and the head office, kept getting promises of a call – but nothing. Finally after 5 e-mails to CEO we had an offer of £57 to compensate for problems. We refused and eventually had a ‘goodwill’ offer of £100 which we were told ‘please note this gesture of goodwill is the final offer of ScS and will not be improved upon’. So we reluctantly accepted.”

Helpful Report

Posted 5 years ago

“Don’t buy the insurance total waste of money they make every excuse possible not to pay out and believe me they will wriggle out of it!”

Helpful Report

Posted 5 years ago

“Very disappointed and that's putting it mildly bought two Lazy boy sofas from the southampton branch cost over £2,600 service in the store was great it was once the sofas arrived it all went wrong. You get told if anything wrong phone this number (customer service) within 3 days to get any problems with your goods sorted what a joke . The three seater recliner looked old already like the material was saggy and wrinkly over seat area and foot rest I would expect this maybe after a few years but not to arrive looking like it. I rung and informed them they sent someone out who said all you have to do is dress the sofa every day e.g. Try and stretch the wrinkles out which was impossible as they were already set in material and weren't going anywhere. We rung and complained every week for 8 weeks and every time they said we will call back but heard nothing so had to call them . Now they email us saying there is nothing wrong with the sofa and they will NOT be doing anything else with it case closed. I will NEVER buy from them again or recommend them I feel very let down and the money we spent I expected more but obviously SCS don't have the same ethics as myself.”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,808 reviews