SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,786 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,786 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just like to remind people I had a problem with scs 3 years ago with tree piece suite they denied any liability had few months leather coming away Absolute disgrace . But I got the furniture ombudsmen involved sent all evidence to them they SORTED scs out full refund over 3500 pounds well done to them they don’t muck about”

Helpful Report

Posted 2 months ago

“If I could score a minus number I would, absolutely appalling service, I paid cash for my sofas on 2/2/24 only to receive the incorrect sofas, 8 months later still waiting!! I have now cancelled the order and will never shop at SCS ever again and will advise family and friends to do likewise”

Helpful Report

Posted 2 months ago

“Leather chair less than 2 years old. Very very saggy leather on arm . Not covered by Insurance as its structural. It should be closed as bad workmanship.”

Helpful Report

Posted 2 months ago

“Akhbarism into the more literalistic scs (Cu sto mer Ser v i'c e) 8O5* 4 1 O- 5 6 OO oriented, Shia Islam developed into two separate directions: the metaphorical Ismaili, Alevi, Bektashi, Alian, and Alawite groups focusing on the mystical path and nature of God, along with the "Imam of the Time" representing the manifestation of esoteric truth and intelligible divine reality, with the more literalistic Usuli and Akhbari groups focusing on divine law (sharia) and the deeds and sayings (sunnah) of Muhammad and the Twelve Imams who were guides and a light to God”

Helpful Report

Posted 3 months ago

“Terrible service and shocking products 8 months old and fit for bin a leather sofas should not be this bad for this age and carpet fitted which is all lifting and is cut to short aviod at all costs.”

Helpful Report

Posted 3 months ago

“Thank you for our sofas the guys were nice and helpful as we did not get our care box but it will get delivered soon also our sofas dropped in price and we got a refund thank you so much .”

Helpful Report

Posted 3 months ago

“My wife and I bought a la z boy sofa 6… My wife and I bought a la z boy sofa 6 years ago, we were told it had a 10 year warranty and it even came with an a5 card boasting about it's world famous 10 year warranty, as we live in the UK we bought it and waited 3 months for delivery.. The cable that operates its reclining mechanism snapped even though it has light domestic use. SCS didn't want to know and la z boy uk weren't interested either. Luckily as an engineer I ordered the cable on Amazon for next day delivery and spent half an hour fixing it myself. We won't be buying from SCS OR LA Z BOY ever again out of principal. Do not believe their sales blurb... 10 year warranty is BS Lol ... apparently the cable isn't part of the mechanism”

Helpful Report

Posted 3 months ago

“Bought a carpet using the fitter recommended and arranged by SCS. Fitter did a bad job and SCS have said not their responsibility. Worse they won't provide me with any of the carpet fitter's details and he's not responding to messages so I can't make any kind of claim against him. SCS just keep shrugging their shoulders ad saying not their problem. Would never buy anything from them again.”

Helpful Report

Posted 3 months ago

“If I could give less than 1 star I would! I paid just under £3,000 for a suit that is not fit for purpose! the chairs and the sofa colaps/no support on 1 side when sat on, the technician that came out said it was my fault because of where I sit on the furniture!? How the hell does he know where I sit? he then told me that that's just the way they are made now! cheap and shoddy! his words not mine, I am a pensioner and feel totally ripped off!”

Helpful Report

Posted 4 months ago

“Anyone thinking of buying from scs do yourself a favour and stay well clear I purchased a corner sofa and armchair and dinningeroom table and chairs they post delivery date several times when they eventually delivered they fitted the legs back to front on the chairs and when I complained about a fault in the sofa they charone £75 to visit and confirm the fault which happens to be 4 missing springs poorly fitted during manufacturing but refuse to replace cushions damaged due to having no springs benothem they are by far one of the worst companies I have dealt with ever and I was a virgin media costumer for years”

Helpful Report

Posted 4 months ago

“necessity according to the laws of physics and customer Service 8O5--3O8, OO4O]ph o ne n um ber logical necessity is necessity according to the laws of logic, while metaphysical necessities are necessary in the sense that the world could not possibly have been otherwise.”

Helpful Report

Posted 4 months ago

“Followed around the store and watched making me feel very uncomfortable. Staff interrupting private conversations and then when you speak to them they go into hard sell mode. I walked out after telling a staff member I didn't want the warranty but tried to tell me I needed it.....I highly recommend not going here. Absolutely hate hard sell and the sculking around you.”

Helpful Report

Posted 4 months ago

“Went in to buy a recliner chair for my husband. Staff were lovely and we were offered a chair that was in store on a slightly discounted rate. This was because the store was going to be having a refurbishment. We were told that the chair would be delivered on 29/07/2024 which we agreed to. A week or so Later we received an email saying would now be 19/08/2024. We tried to call branch however it’s a central number. We called central number & were told it would be looked into and branch would call us back. Nothing came. I then posted a message on social media and was contacted via DM for details. I provided details and was once again told they would contact me. We are now ten days later and nothing. They are not responding. No one has called or emailed. The chair was ex display & the shop being refurbed for at least two weeks now. I would not recommend. After service is rubbish”

Helpful Report

Posted 4 months ago

“Foam settlement shocking and scs won't accept the fact it is a fault”

Helpful Report

Posted 4 months ago

“Appalling customer service. Sales staff promise the earth, flexible delivery dates to suit me, blahblah. Untrue. Despite several lengthy phone calls to try and arrange suitable delivery, plus a formal complaint sent in writing that has been completely ignored, I ended up having to cancel the order and lost my deposit. Do they give a damn? No! Disgraceful company. Will never shop there again, neither should you - spend your hard earned money somewhere else.”

Helpful Report

Posted 4 months ago

“The delivery drivers were on time polite quick no problems”

Helpful Report

Posted 4 months ago

“VEEY POOR SERVICE. FITTER SAM HALFORD has cut doors on an angle meaning I can put my hand underneath it and see daylight. One door cut not enough so scraping floor another door the door to the kitchen not cut at all meaning we have not been able to close the kitchen door for 4 weeks and I have a disabled husband. The bathroom door also cam not be shut as not cut either. I have been calling SCS daily and the fitter I have texts from saying he will sort and not. Now saying he has a friend that can sort but now saying his friends on holiday and he will send issues back to SCS so all passing the buck..”

Helpful Report

Posted 4 months ago

“If there was a way to give "0" stars, this is what I would pick. ScS have delivered the wrong sofa and are refusing to change it or accept any responsibility. The sofa that they insist that we ordered is so tall that my poor wife's feet don't even touch the floor. Despite visiting the showroom and showing them the one that we had ordered fits my wife and the one that they have delivered does not, they refuse to help and responded with a regional manager says "no" answer. I am a pensioner and this was a considerable some of money which we invested to help my wife's spinal condition. I am furious with their attitude and the absurdity of their insistence that we ordered a sofa that my wife can't get on and off easily. I have written to their customer services department but, consistent with their attitude to their customers, there has been no response. In response to this review a chat bot from ScS replied, said how sorry they were that I was dissatisfied and asked me to phone customer services, which I did. I was held in a queue and told that they would call me back - which they never did.”

Helpful Report

Posted 4 months ago

“Really poor customer service. Tried delivering the sofa to the wrong address, despite giving my current address at the start of the order, and also reconfirming during the ordering process. Salesman sold me the wrong sofa initially at an inflated price, then tried to deny it when I checked the order. Delivery now taking much longer than the 8-10 week lead time I was told by the salesman. They only seem interested in commission, not customer experience. Avoid!”

Helpful Report

Posted 4 months ago

“Shocking build quality of corner settee. Complained. Engineer came out. He agreed the recliner unit was faulty, so lopsided when you sit on it. The report came back from head office says the Engineer said its fine. LIARS. AVOID”

Helpful Report

Posted 4 months ago

SCS is rated 1.5 based on 1,786 reviews