SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Badly fitted carpet and delivered sofa ripped. Still not soreted and happened coming up to three weeks ago!”

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Posted 6 years ago

“Everything!”

Helpful Report

Posted 6 years ago

“Absolute disgrace and so unprofessional! I ordered my sofa a YEAR ago ! Once it arrived we noticed tape marks on the suede where it had been wrapped up incorrectly, we had to then have a day off work for an engineer to tell us it couldn't be fixed so we had to wait another 6 weeks for a new sofa. We had a 4 seater and a Swivel chair. The new sofa arrived and the Swivel chair was a different shade of grey to the rest. Over months of going back and forth trying to sort this they eventually said they could work out the batch and replace this. They said they'd send the material out but that never turned up and then they sent a square cushion when we needed a circular! We then had to speak to SCS birstall where we orgianlly ordered the sofa from to try sort this out. After many phone calls speaking to a manager they just kept saying we'll get someone to call you back and never did ! When I spoke to one manager he said i'll never have to speak to anyone again he'll sort this, 10 days later he moved to another branch and I had to start from the beginning and speak to someone else! I then spoke to Richard at Birstall who was so unhelpful ! This has taken a year and they eventually decided to give me a new sofa only becuase i then had to email head office! It was wrong so they should fix it, no way this should have taken so long ! If you call someone numerous times and they say we'll call you back, i expect that ! so rude and unprofessional ! The receptionist even lied to me saying we've called you today and I had to show my phone log to prove that no one had called. Do not trust them at all ! There quick to sell you the sofa but if theres anything wrong with it you've got a battle on your hands! I will never ever walk into an SCS store ever again, its the worst company ! They really need to learn some customer service skills ! if there managers are so unhelpful then theres no hope for any of the staff ! AVOID !!!!!”

Helpful Report

Posted 6 years ago

“ordered my sofa last May 2017 delivered in June 2017. It arrived and we had to assemble the sofa (we got told later that this is something they should have done) and we noticed tear marks on the suede where it had been packaged. We then had to have a maintenance guy come around to asses- he only works Monday to Friday so one of us had to book the day off work so they could come as they wouldn't order another sofa before he had been. He was there for 15 minutes and said it couldn't be repaired because the replacement suede wouldn't match so we would need a whole new sofa. September 2017 - A new sofa arrived and the swivel chair was a different shade to grey than the rest of the suite. I sent an email to customer service straight away to show these pictures. They tried getting another maintenance guy to come look at this which I couldn't have another day off work again - they eventually agreed it was a different shade and they could actually work out what batch it was from. Another member said they'll send out the material for the swivel chair (circular) which would take 6 weeks. This never arrived and when we called they said it had been delivered but couldn't tell us who and where this had been delivered to. A few weeks later a square cushion turned up! We needed a Circular !! I then called them 4 times for a manager to call me back and i never got a phone call back ! Spoke to a guy called Russell at Birstall SCS - he promised he would sort this out for me so I wouldn't have to speak to anyone else again. 10 days later i got told he'd moved to another store so would have to call back Birtsall and speak to another manager Called again for a manager - they told me he'd call back that day ! never did !! Finally agreed they'd send me a new sofa but it has now been a year since i ordered this! a YEAR ! The customer service is appalling - I have spoke to so many people and transferred from person to person. Do not promise to call someone back and then don't ! So unprofessional and rude ! Definitely would never ever recommend , worst company ever! If the managers are so bad theres no hope for any of the staff !”

Helpful Report

Posted 6 years ago

“We ordered a carpet 2 months ago and STILL not fitted. Phone calls not answered . 3 different managers in that time . Carpet hadn't even been ordered until this week! Now had a call saying fitter has a bad knee and can't come - no alternative suggested! Very unhelpful,unprofessional ,and an upsetting experience all round. £1000 carpet and the order was just forgotten! They charge extra to help move furniture and won't remove old carpet. later found Dovetail do for free. Avoid scs at all costs .”

Helpful Report

Posted 6 years ago

“Lovely carpet and great customer service at Scs in Cardiff. However, two gentleman who came to fit the carpet left a very inappropriate surprise in our toilet. Feces were left in and around the toilet and they used flannels and towels to clean themselves which were found in our been. Not happy at all.”

Helpful Report

Posted 6 years ago

“If we could give a minus review we would have. After 5 months of sheer INCOMPETENCY, we cancelled our order, the manager is quick to sell then ignores you. Back in December we ordered a 3 and 2 sofa, paid our deposit.. We were given an initial 12 week lead time.. Nearer the date we called for an update, the delivery dates had been pushed back... After 3 additional changes to the dates we then discovered they had ordered the wrong sofas, they also had our details incorrect on their system. I spent 6 hours on the phone to their head office being bounced around different department answer machines... Eventually the regional manager got on the phone, promised the world apologised, then he himself messed up our details and told us there would be further delays. This went on for weeks, we then escalated the complaint to a senior manager who in turn ended up being equally incompetent. ScS sells sofas and carpets, yet they can't do a simple task such as order and deliver a sofa. If you have got this far, we ended up cancelling the order and getting a refund. There is light at the end of the tunnel, we happened by chance to bump into Sofa Club who had a pop up location in Redhill mall, we spoke to James the sales manager, told him our story. We went to their store in Crawley mall, within 7 days we had a new 3 and 2 sofa, which has turned out to be far more comfortable that the Scs one... Even better it was a third of the price. My vote goes to James at Sofa Club Crawley. Up yours Scs!”

Helpful Report

Posted 6 years ago

“This company is an absolute disgrace. Found defects with my lazy boy sofas which because I reported it less than a week before the 1 year warranty ran out they were totally in interested in helping as was lazy boy. Even though you can see the defect had not just happens and was like this for some time which I was monitoring to see if this improved which it didn’t. Had previously Bought a DFS sofa and they even come out a year after the warranty had finished at no additional cost. There call centre is extremely rude and closes before there advertised time when trying previously to claim. Refused to escalate my issues to a manager. There salesman in there showroom advise you with lazy boy you are covered on everything for years but I would suggest checking the small print as we have now been miss sold insurance. approach this company with caution”

Helpful Report

Posted 6 years ago

“Ordered vinyl and carpet...2 weeks later had a phone call "vinyl out of stock"... chose another and in anticipation of fitting day removed all old flooring, cleared rooms of furniture etc. Fitter turns up, vinyl doesn't fit! Despite having one of their guys come round to measure up! SCS ordered vinyl with new measurements and it took another week to have that fitted, had to take another day off work! 3 weeks in total! Not good enough and customer service do not care! Used SCS in the past but never again in the future!”

Helpful Report

Posted 6 years ago

“Avoid at all costs!! they dont even deserve 1 star, we ordered a sofa in January from the hull branch and its still not arrived! The store manager doesn't seem to care about customers or can 't be bothered to return your calls. We have been told different excuses each time we ring up, even the staff have told us not to hold your breath about the manager contacting you back. They need a better manager, better staff training and better customer service. Save up the extra money and go to a better company.”

Helpful Report

Posted 6 years ago

“This company needs to be reported to BBC Watchdog asap. Ordered 2 sofas and received a call from Coventry last Wednesday stating delivered would Be on Friday. Got a call today stating the sofas haven’t arrived as yet!!! pathetic... this company just be the worst... it’s my first and last time I ever shop here and I must stress to all others to stay away from SCS.. I will be taking this further through solicitors but once again BBC watchdog must be informed can’t wait to see SCS on there”

Helpful Report

Posted 6 years ago

“Purchased a carpet from SCS a month ago. Luckily had the shop sample and when the carpet arrived I was able to check and it was sub standard and no where near the sample quality. Complained to the store and HQ twice. had one call from a so called acting manager who says I have to prove it's not the correct standard. a bit rich when I have paid up front and in full. Two of SCS employees advise that it is sub standard. Never used these guys before and never again. Court proceedings next as this company needs to be exposed. So much for good old Yorkshire Victorian values. Non existent”

Helpful Report

Posted 6 years ago

“Ordered sofa in January. Given a delivery date that got delayed 3 times. Finally delivered after 16 weeks. This was a corner settee, and it was sent with the wrong end. Workmanship and quality of finish, generally shoddy:- gaps at back of settee and different pieces are different heights. Was asked by store to look for codes underneath faulty furniture that was left here, and to take photos of faults - I said that was not going to happen as it was impossible for me to lift the unit - so eventually someone was sent out from the store to do what was needed. I've been told it will be another 10 weeks until the replacement will be ready for delivery (that will be 6months!) So I'm hoping that it will be here by Christmas! I do NOT recommend SCS at all.”

Helpful Report

Posted 6 years ago

“17 weeks to deliver ,waited in all day for delivery. Scunthorpe store ignorant and decietful about delivery times Next time i will go to a good store DFS OR SOFA lOGIC,”

Helpful Report

Posted 6 years ago

“Absolutely atrocious customer service, once they have your money that`s it you will never get to speak to anyone again...”

Helpful Report

Posted 6 years ago

“Good customer service very friendly and we even got refreshments without asking, very happy with scs. Thank you so much. And we bought a lovely 3 piece suite”

Helpful Report

Posted 6 years ago

“I got charged by a courier for a soda they was meant to be picking up in basildon from wakefield scs Turned out the sofa was never there and the van company’s time was wasted by scs Now it’s me out of pocket having to fight the case with bank. Scs customer service has told me an area manager is getting in touch 4 days ago lol Do NOT use this company the customer service is non existent you will be disappointed”

Helpful Report

Posted 6 years ago

“Absolutely appalling customer care. No help whatsoever to resolve the issue. Either have to take it or leave it attitude. Advise people to steer clear. And look for furniture somewhere else. Will not be stepping foot in this store ever again. Had sofa 18 months and had nothing but issues. Had technician out 5-6 times. Paid over £2000 for it. Absolutely shocking.”

Helpful Report

Posted 6 years ago

“The suite which we ordered from SCS Stirling was delivered by Dougie, driver and Willie, crew, on Monday 30 April 2018. We were impressed with the whole process from the telephone call prior to delivery to the efficient way that our furniture was unpacked, assembled and put in place. They were pleasant and a delight to deal with. Our whole experience from the very helpful member of staff in store who answered all our questions with patience and understadding to the arrangements to accommodate delivery on a date to suit us. I have nothing but a positive feeling about SCS just as on the previous time. Finally the suite is everything that we wanted! Two very satisfied customers, thank you!”

Helpful Report

Posted 6 years ago

“SCS Chelmsford - I will never use SCS again, we ordered our carpet and sofa's with SCS and had nothing but hassle from day carpet due to be fitted. No sign of carpet fitter all day and I called SCS at 5:30pm and he not coming. We then spent a day trying to get hold of SCS to see when carpet being fitted and sofas. SCS said the Thursday, sofa's arrive at 7am and before carpet fitted. Carpet first then sofas but nope. Then no footstool on van and a week on still no sign and very unhelpful. Have called non stop and no one answers phone and if they do they just fob me off. Have now gone to the complaints board and will not be using them again or recommending them. DFS were brilliant with our last sofa 8yrs ago. Will be going to SCS in Chelmsford on Saturday to go mad as then over a week and no sign of our footstool. Never known a company like them,. Don't use them, not one apology and I am getting know where.”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,808 reviews