SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,807 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,807 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very rude people bad customer service got ripped off with insurance they just tell lies worst company I’ve ever bought from never buy from this company”

Helpful Report

Posted 4 years ago

“My experience of SCS is without double the worst retail experience I have ever encountered. Ordered 2 leather sofas in July which we were told could be with us the end of August. At that point we requested delivery for the first week in November to coincide with the redecoration of our living room. Since late October, our delivery has been put back 3 times now and is becoming more and more vague as to when we will receive them despite being paid for in full several weeks ago We also purchased a new carpet at the same time. The fitter came as arranged a fortnight ago to fit it and whilst doing so, discovered a 4 inch hole on the carpet. ScS are giving us no indication of when the replacement will arrive - all they can tell us it will be into the New Year So now after spending £2500 with SCS, we are sitting with a carpet with a big hole in it and no idea when we are likely to see our sofas On visiting the Edinburgh Straiton store on 2 occasions with a view to resolving these matters, I have had the misfortune of having to deal with their so called manager who I can only describe is the most incompetent individual I have ever come across who wouldn't know how to spell customer service, never mind deliver it. I can get a much more sensible conversation out my 9 year old daughter than I can in that place. Never again will I ever deal with SCS and would recommend everyone to take their business & hard earned cash anywhere but SCS unless you are happy to deal with a heap of grief, zero customer service and aren't bothered when you receive your goods.”

Helpful Report

Posted 4 years ago

“We ordered a foot stool to match our three piece suite in June and paid in full at the time. The item was supposed to be delivered to store for us to collect (to avoid the ridiculous delivery fee) in August. By September we hadn't received any update so we contacted customer services. We were promised endless call backs that never came, we received an email to say it was in store only to arrive there to find that it hadn't been delivered to store at all, we were given two delivery dates on which we waited at home and the item didn't arrive, the staff in the store were rude and argumentative and in all I'd say we spent around 12 hours on the phone on numerous occasions trying to get the item we had paid for. We made two official complaints to SCS, both of which were ignored. To top it all, since ordering the foot stool two springs in the sofa have broken and ripped the fabric of the sofa. The staff, service and quality of the products has been very disappointing.”

Helpful Report

Posted 4 years ago

“June 2020-Nov 2020.. Avoid this company PLEASE READ. Ordered 3 seater recliner and cuddle chair, delivery date was put back a month, when it did arrive furniture was broke on delivery, delivery drivers hid this by putting sofa up against the wall. Reported the issue the next day at the MIDDLESBROUGH STORE Trunk RD. received verbal abuse from sales and a great lack of professionalism. Reprted the issue to the aftercare team and how we were treated by the store. SCS sent 1st engeneer so We told the engineer we wanted the sofa replaced, for him to tell us No that wouldn't happen because of covid19. We then Asked to make furniture safe as children under 4years in the house, but we would not accept a repair because it was delivered to us broken. The engeneer reported back to SCS that he had fixed the sofa, and had ignored our request for a replacement. SCS emailed to say CASE CLOSED. We have the emails from SCS stating this, Had to phone and email daily for weeks turning into months. To request a 2nd engeneer to come out to check sofa, at the same time REQUEST OUR MONEY BACK. Becoming exhausted with the getting fobbed off, and quoting the Consumer Rights Act2015. ALL WHILE BEEN TOLD NOT TO SIT ON THE SOFA BECAUSE IT WAS DANGEROUS!! And them knowing we had CHILDREN UNDER 4yrs IN THE HOUSE. We told the aftercare team and the STORE MANAGER Verbally in person we would begin the process for court to get our money back the store shrugged it off saying that up to youes. A 2nd engineer eventually came to assess our furniture, He Confirmed the sofa and cuddle chair were broke due to MANUFACTURER which I recorded everything from his visit. He as confirmed the sofa had not been fixed to any standard the 1st engineer had put 2 screws in and split the fram wood in doing so ( i have the pictures still to confirm this) after his visit and more calls and emails to SCS, Their headoffice phoned. After 5 months finally offered a replacement sofa we refused and asked for full refund which was granted, then to our suprise. (Not) Days later the M/BROUGH STORE MANAGER phoned and said we were over the 30 DAYS agreement and refused to acknowledge the refund offer we were given.( From higher than him) We Had to phone the aftercare team again several times daily, as well as constant emails, hound them basically. Got refunded in November, but had to have a sofa SCS deemed Dangerous in the house with littlens for 6 months.”

Helpful Report

Posted 4 years ago

“(June 2020-Nov 20.) SHOP HERE AT OWN RISK!!!!!! RECOMMEND READING BEFORE PURCHASE!!!!.. Bought 3 seater recliner and cuddle chair. Received a broken sofa on delivery, Abuse off Middlesbrough Trunk Rd sales staff when reporting the falt. 1st engineer came out asked him for a replacement sofa but asked it to be made safe as children under 4yrs in house. Engeneer Refused to report for a replacement, instead reported sofa had been fixed. When it hadn't. Phoned daily to aftercare team, as well as daily emails. (something I had no option but to do) Eventually have 2nd engineer inspect sofa and told dangerous, not to sit on it. Store manager told us the same not to sit on it. Continually asked for money back as we we refused a replacement. Had a call from head office offering money back Accepted, M/Brough STORE Manager phoned, refused to honour it as we had firniture over 30 days (but problem was reported 2 days after receiving sofa in june) left no option but to report verbally back that we would be issuing court proceedings to get money back, reported it also to aftercare (who were great and empathetic to situation) after phoning daily we eventually got dull refund!! Would DEFINITELY Would NOT ENTER THAT STORE AGAIN, WOULD AVOID SCS”

Helpful Report

Posted 4 years ago

“A very bad company that lies no customer service at all the worst I have ever seen, their sofas and carpets are very poor quality that does not even last a week. Once ScS have your money your history you don't exist any more. My family had to take them to court we won all our money back from this awful company, I believe with all the bad negatives facebook complaint groups they will shut down.”

Helpful Report

Posted 4 years ago

“Ordered mid July. Delivery Been put back twice. Still have had no contact from scs other than us going to store. Today is the final straw. Will be going to store today after I finish work to cancel. Would never recommend anyone to use this company. Only response you get from them is to put bad review on here”

Helpful Report

Posted 4 years ago

“Ordered 2 x 2 seater sofas on finance (only paid £50 deposit, thankfully) in mid-August. Delivery date of 16/10/2020 came and went...no contact. I looked at the email I received with my order details and the phone number I gave was wrong. There were also additional charges such as some kind of cleaning solution and insurance. Called customer services and was told shortage of foam. Called every week since and last week I was told that it would be here 16/11/2020. The 4 week date in which I can cancel is tomorrow...how apt Friday the 13th. If I receive no call re delivery, I plan on visiting the store to cancel.”

Helpful Report

Posted 4 years ago

“PLEASE AVIOD SCS!!!!!! very unlike me ,didn't read their review because I assume SCS is too big to be a scam I have never being so wrong. I ordered one color carpet for my entire flat on sept 5, fitter shows up 5 weeks later with 3 different colors of carpet , they managed to convince to allow the fitting and that they will come back on later date to remove the wrong once and refit the right once(another mistake). Never heard from them again being to the store countless number of times and spoken to over 10 different people on Phone they tell you what you want to hear just to get rid of you. Vyno for my bathroom never came no hope if I will ever get that. I am confused now don't know what to do.”

Helpful Report

Posted 4 years ago

“Awful delivery. Take a day off work to be greeted with this nonsense.”

Helpful Report

Posted 4 years ago

“The whole country is locked down due to COVID 19 but SCS asked us to pick up our carpet and the carpet fitter and then drop him off ( two sixty mile round trips)because he didn’t have a van . What type of monkeys do they employ to do their work. Absolutely disgusting behaviour to expect us to risk the virus to get their job done and at our expense. Do not use this company . Unprofessional in the extreme.”

Helpful Report

Posted 4 years ago

“S'ervice' C'omplete 'S'hite Ordered a sofa and two chairs online 05/07/20 with an estimated delivery date of 18/09/20. Informed by email delivery date wouldn't happen and new revised date was 12/10/20 (advised in email that no terms/conditions had been broken therefore no refund would be offered at this time). 12/10/20 came and went. On 15/10/20 I received a txt message stating I would be contacted in next few days to arrange home delivery...... NOTHING! I used Online Customer Contact form a couple of times and tried calling several times (don't bother trying to call as only the payment sales team will bother to pick up). Finally a response from SCS on 28/10/20, Order won't be ready until 12/01/21!!! (and this is only estimate) Shortage of materials, flights delayed during Covid, orders overrunning (you name it, that was their excuse). I've used Customer Contact Form again asking for a refund........ AGAIN NOTHING. Please believe every bad thing you hear about SCS they're unbelievably shocking! Great ads, great offers but it's all nonsense. THEY NOW SPONSOR 'GINO'S FAMILY FORTUNES' and I can assure you its no coincidence all the contestants are standing.”

Helpful Report

Posted 4 years ago

“Received delivery of sofa and 2 chairs in early October 2020.Two feet on sofa were damaged and one on a chair. Reported to aftercare service, with great difficulty, at that time. Today received an SMS message giving email address to send photos. Address does not exist. Again tried several times to contact aftercare, last time listening for 30 minutes before giving up.”

Helpful Report

Posted 4 years ago

“Refuse to refund after delivery has been put back twice. It’s now nearly 3 months since we placed our order for a corner sofa. Not happy , customer service so rude too !”

Helpful Report

Posted 4 years ago

“My experience with ScS was the most stressful, antagonising, and frustrating time of my life. I have had lots of experience with purchasing domestic items and occasionally, when things unfortunately were wrong, the companies, in general, strived to correct the problems and life carried on. Not so, with ScS, for myself. My issue was a faulty carpet. I had all the same problems as anyone else has written with, contact, phone-back, promises of dates, etc. ScS agreed to replace the carpet after six months of repeated contact instigated by myself, and when it finally arrived with the fitter, it had the exact same fault. I decided enough was enough and went the path of Small Claims Court to get a refund. They ignored all the relevant official letters until a County Court Judgment was served on them, after which, they repaid me. I dont believe that I would have got that result without resorting to the courts. It is a very easy process, and any costs can be claimed at same time. I believe that I should not commit any liable acts against ScS by down-voicing their operation, but if this review helps just one poor pending ScS customer to rethink their purchase then I will be happy.”

Helpful Report

Posted 4 years ago

“Sofa was damaged on delivery. 5 weeks before it was collected. Still no refund after sofas were collected 12 days ago. No communication and impossible to get through by phone. Online contact form doesn't work as it doesn't recognise my post code even though they delivered there. Appalling customer service... In fact there isn't any.”

Helpful Report

Posted 4 years ago

“Custo.er service very rude. Wont repair anything.”

Helpful Report

Posted 4 years ago

“I ordered a chair and two seater couch, they were delivered on 5th Oct. After the delivery i notice a bit ofdamage on the chair. To say that SCS are impossible to contact on this matter is an understatement, i have sent numerous emails, with pictures of the damage, but had no response what so ever. My last email stated that i am refusing to pay for the item, and that i want them to senda van to take the items away. I am completely at my wits end with this company. I am now going to have to contact the ombudsman to try and resolve this issue. I sure wont be recommending scs to any of my family and friends,. Absolutely disgusting way to treat customers!!!”

Helpful Report

Posted 4 years ago

“Ordered 2 sofas and a carpet on the 17 th of July paid in full was told upto 12 weeks got near to date and hadn’t heard anything so called into the store to be told then it would be end of October now in November and had lots more dates and promises and still have no clue apart from them trying to get me to have my carpet fitting weeks before my sofas might come All stress No calls or emails or text to inform you what’s going on you have to find out yourself hours and hours to find out things Most companies have tracking in place these don’t haven’t go a clue where my sofas are Sales people are not bothered once they have your money Avoid avoid avoid avoid 6 months of stress and hassle and call after call and still no further ahead I want my money back please scs so I can buy elsewhere”

Helpful Report

Posted 4 years ago

“Ordered a small unit 3 weeks prior due for delivery Jan got my other furniture else where and turns out no room for unit tried to cancel told no, no cancellation policy no one mentioned that!! Wrote to head office yes cancel it for 25 % of cost 89 pounds!! Shocking, just going ahead with order 69pounds delivery even more disgusting wish I had been warned I wouldn't have went into shop so beware there not very good conditions!! Gosh dont have order yet whats ahead.”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,807 reviews