SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,848 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,848 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a delivery date for November 21st for 1pm - 6pm. At 5:30pm I get a call from what I assume is the manager, explaining my delivery won't be made. You are required to stay home for the delivery so I lost a day of work and as I work as a contractor, I have lost money for missing work. They did delivery 2 days later. I tried to ask for compensation for the delivery fee but got nowhere. Emails and phone numbers are all over the place (some are old and don't work) and don't actually link up to the stores. You're always promised you will get a call back but it never happens (on three occasions I was told I'd get a call back as they never seem to be able to contact their own stores). I called in again after a month and spoke with a staff member who said SCS do not give into the compensation culture (funny) and that I should ask for a goodwill gesture instead but that's up to the store who... he couldn't get in contact with. It's clear now why they aren't with the Ombudsman. If you need to buy from this place, make sure to purchase online (it will be the same price as in store - you can still view it in store) as you will have more rights and save time. I've got more purchases to make but will be going elsewhere for better customer service.”

Helpful Report

Posted 5 years ago

“if I could give this a Zero star I would, if you go to order anything from SCS you need to get you head look at, absolute joke of a company, my father is 82 and ordered a wingchair before xmas and was told delivery would be mid January which was acceptable, he got the order emailed to him 2 days later with a delivery date of Feb 28th, I sent an email to their customer support team on the 18/12 and again on the 3/1/2020 and got no answer, I called then on the 14/1/2020 and the guys was very rude and told me he cant help me I would need to go into the store and speak to who we ordered the chair from, he just wanted me off the phone.. so now I have to drive 20miles to the store to have what will probably be a waste of a journey.. like I said this more than twice before buying from this company...”

Helpful Report

Posted 5 years ago

“Newport spytty what a joke of a Company. Carpet fitted bad months ago still not rectified will be paying a visit and will be returning with my money.”

Helpful Report

Posted 5 years ago

“Worst sofa we have ever had. Sagged within weeks. Guy came out and put extra filling in but made no difference. Can’t wait to get rid of it!”

Helpful Report

Posted 5 years ago

“I asked for carpet, delivery and fitting all in with cost which lee in the purley branch organised for us with a date for delivery. We had furniture organised to come the day after carpets where meant to be fitted. We then recieved a phone call from scs to say they had to change delivery date and that although we asked for delivery and fitting in the price we would have to pay the fitter £48 and he would call 1 hr before delivery. Once the fitter turned up without any notice he also said our carpet was delivered to the wrong depot and scs are renowned for giving customers false information. Fitter was great but would never buy anything from the lying company again”

Helpful Report

Posted 5 years ago

“We paid £3800 for a lazy boy leather corner suite including£250 insurance to cover any accidental damage to the suite which is a waste of money. We noticed a scuff mark on the front edge of one of the seats, after contacting the insurance company that supplies cover we had to fill out a questionnaire online which was very restrictive on how you could explain the claim , within 2 weeks we received a letter stating the insurance covers accidental damage and we are not a cleaning and maintenance company and therefore you are not covered for this incident. If the had see our suite they could see how well we have looked after our suite and it is just that one chair that has suffered damage. Please everyone note SCS are a company that promises you quality products but when something goes wrong they wash their hands of you . NEVER EVER BUY FROM THIS RIP OFF COMPANY”

Helpful Report

Posted 5 years ago

“When my endurance armchair started wearing very badly after just a couple of years, the manufacturers generously gave me enough credit to replace both the chair and sofa. The sofa was fine but they said they would need to replace both. The old furniture should have been collected when the new furniture was delivered but it wasn't, so had to be moved out onto my patio. As the sofa was still ok and I'd heard nothing from SCS I made the decision to give it away, rather than let it get ruined by the weather. It was only when I chased up the cleaning kit they'd failed to deliver that the failure to collect was flagged up and I was asked to return the sofa or fully cover costs. I've disputed this for months as I believe that SCS should take at least most of the responsibility but today, after months of discussions with a rude and confrontational Stevenage store manager, 5 emails and 4 phone calls to head office where they've promised to get back to me and haven't, I've finally given in and paid the money just to resolve it. I'm disgusted with this store and they certainly don't deserve even the one star I had to give.”

Helpful Report

Posted 5 years ago

“I purchased a 3 seater and a two seater cash in August 2019 , I was told it would be delivered the 4th October 2019 , I never heard from them at all ! The week before the delivery was due I rang them , they said they couldn’t find the order! Eventually they found the order , I received the delivery 4th October 2019 the same day I rang them to say there was a split in the sofa arm of the 3 seater . They said take pictures send them in , which I did, they told me they would ring me with a date for a repair, 5 calls I made to get some sort of response, I was told 2-3 weeks for the repair !!! I have constantly called re the repair eventually 6th January 2020 I have had the repair !!! They are so slow to contact you if there is a fault !! I got leather sofas expecting good quality , when it was being recovered I noticed only parts of it are leather it’s a big con”

Helpful Report

Posted 5 years ago

“We purchased a Corner sofa in October and it was delivered in December, on arrival we noticed rips on the corner section and the delivery drivers stated they will inform scs and we will be given a call back the next day, the next day arrived and no call back so we called them they asked us to send some pictures and we did, a week later we still hadn’t heard so we called them to be offered a repair and £80 off the price of the sofa, we refused and was told a manger would call us back a week later no call back so we rang again to be told 24-48rs we would get the call back! A week past and we finally got the call the last started with “you rejected the offer what do you want to do” we said we want a new sofa, she said well that range is no longer available so will need to chose another sofa! We was like ok how do we do that she stated you will get a call from the online sales team tomorrow and hung up! The next day we got the call and said we had looked online and chose another sofa, we told them the make and colour they then said we don’t do that here as you got finance so a new agreement needs to be done so you will get a call back before 10pm at this point it was 5pm! We did get the call and we purchased another sofa and was told the old sofa would get collected at the same time the new one gets delivered in 8 weeks time, we agreed to this as we didn’t want to be without a sofa! The next day we get another call saying our old sofa is being collected this week, we advised the person on the phone the previous day told us we could keep it until new one arrives they paused and said said oh yes I can see this in the notes and hung up! Scs need to speak to each other and have better attitudes towards customers! We will see what happens now when or if the new sofa arrives, I don’t have much faith as from start to now it’s been 5 weeks to get anywhere with them”

Helpful Report

Posted 5 years ago

“Dont use this company. Cancelled carpet fitting less than 24 hrs before stating carpets haven't arrived. Had taken day off work and cleared my kids bedrooms. It takes over 10 minutes to get through on the phones. Terrible customer service don't admit any fault just blame their suppliers. Stay clear of this very poor organisation.”

Helpful Report

Posted 5 years ago

“Had a 2 & 3 seater sofa with a matching footstool delivered and the footstool had a rip in the corner. I reported to SCS on the 28th of September and still no update 5 months later. I have sent numerous emails called the customer service line to be constantly lied too and told it’s in review for 5 months and not one person has called or emailed me to update they actually ignore my emails and only get answer after waiting on hold for 30 mins.I would never recommend or order from SCS again quick enough to take your money but when your goods are damaged they disappear even my local store Warrington have been no help in the matter.”

Helpful Report

Posted 5 years ago

“Had 3 faulty sofas, a day off work on each occasion to wait for totally irrational deliveries, customer complaints department very indifferent and unhelpful, offering a meagre insult for compensation. I am at my wits end with this unhelpful, unreliable company. Dissatisfaction complaint is still ongoing, after one year.”

Helpful Report

Posted 5 years ago

“Awful customer service and after sales. Once they’ve had your money they don’t care. Damaged my front door and the item itself.”

Helpful Report

Posted 5 years ago

“I got a sofa set recently and I am very happy with the price offer, with the quality of the sofa and the friendliness of service I received at store. The delivery men were very helpful as initially the sofa could not get in, but they practically sorted it in minutes, so I am quite pleased with the whole service and I am enjoying the sofa set.❤️❤️”

Helpful Report

Posted 5 years ago

“i had ordered a 3 seat parker knowle recliner from the Bedford branch. Wife went in 8 weeks later to ask when it would be delivered. While waiting for an answer she looked at the model we had chosen.It was marked up as a sale item,but on the other side of the label it stated recliners were a higher price. wife asked sales person to check what we had ordered. It was written down as 3 STR. She asked if that meant recliner and was told no,we would have to pay double for a recliner. I explained that we sat with a salesman and told him I was 68 years old and needed a recliner to adjust to my back. I offered to buy a more expensive sofa and could they transfer the deposit to the one I chose and they refused. 14 months later after many phone calls, resolver,emails to the equity company that was a major shareholder, I got the deposit back. I have never ,ever had so much trouble with a company in my life ! I am a pretty straight forward, trusting ex serviceman,who has worked for big companies for many years. I am finding that these companies who appear to have watertight contracts, are run on USA " Never give a sucker an even break " type lines. I do not know who owns other companies like dfs or amazon, but they do not seem to care about the cheap Chinese made rubbish,that probably has a licence to build these things, sold to them by the original company. Check out the SCS and amazon complaints pages on face book and judge for yourself. BUYERS BEWARY !”

Helpful Report

Posted 5 years ago

“Originally bought sofas in 2012 and they developed scuffs which SCS agreed were manufacturing faults. As damage occurred within warranty we were able to replace with another set of sofas and pay the difference. Delivery drivers scuffed the new sofas (made no attempt to bring the sofas in carefully). They then took back the new sofas as well as our old ones due to damage. Leicester branch manager said he would place an order for a new set of sofas to replace the ones damaged by delivery team. I also asked to have the new damaged sofas returned while we waited for 3 months. 3 months passed and no update. I called to follow up and SCS advised there was no order on the system. The Leicester manager falsified his records to make it look like we were at fault. In the end we were left with the damaged sofas as they had stopped manufacturing that type of sofa. They offered other sofas but they did not match colour or style. Now the new sofas are beginning to scuff. Others who purchased from SCS experienced the same issue with scuffing of sofas. We have no pets or children so I cannot see why the sofas are beginning to degrade. DO NOT WASTE YOUR MONEY ON SCS.”

Helpful Report

Posted 5 years ago

“I posted my horrible review yesterday. I was asked for a customer number so the issue could be resolved. No one has even bothered to put a customer number on the paperwork! I replied and was told to expect a call within 24 hours. Nothing! I have today sent two further complaint emails. Nothing. My sister has mental health issues. They are fully aware of this, and the way they have treated her is disgusting. This company should be avoided at all costs!!!!”

Helpful Report

Posted 5 years ago

“Aftercare department lie through their teeth. Waited 5 months for a sofa to be repaired. Lie after lie. Will.never buy anything from SCS again.”

Helpful Report

Posted 5 years ago

“Amazing service from start to finsish - Delivery drivers were really helpful”

Helpful Report

Posted 5 years ago

“Ordered furniture on guaranteed before xmas!!!! Told salesman needed it by 23rd december. No problem !!!!! Heyho told 18th would be delivered 24th. Explained it was condition of order to be here by 23rd. Informed dont usually work xmas eve this year is exceptional so they are still fulfilling paper contract even if they promised something else at point of sale. Then found out not getting it 24th after all. Conversation with wife who is not the customer resulted in them cancelling my delivery without speaking to me first. GDPR obvs out the window. Fuming. Won't use again. False promises on delivery to fill their sales quota and secure bonus. Not a thought for mess they leave customers in. Laid back Larry's in shiny suits handing out free coffee with a side helping of lies. Disgusting.”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,848 reviews