SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would score Zero if could. Aftercare service is terrible.”

Helpful Report

Posted 7 years ago

“nothing went wrong excellent service”

Helpful Report

Posted 7 years ago

“I would never ever shop at that place again, after spending 2500 pounds the treatment I got was disgraceful,”

Helpful Report

Posted 7 years ago

“Mislead from the day one. I was shown an underlay but when the carpet arrived, the underlay was just black plastic sheet. Becton SCS bluntly refused that they had shown the other underlay. Poor customer services.”

Helpful Report

Posted 7 years ago

“I have just contacted my local SCS store to ask why I have not had any calls or attempt of contact reference our sofa delivery to be told that its not even arrived in store, and they don't know where it is! we was given a delivery date of 24th April so we have moved the furniture around to make space and even got rid of our old sofa in preparation for receiving the delivery today. reading through the paperwork received when we purchased the sofa it states that if there is any delay at all then we would be contacted to be made aware of the situation! we have had no attempt of contact at all! your company has messed around since day one of ordering a sofa and new carpets and it is a joke! customer service is ridiculous!”

Helpful Report

Posted 7 years ago

“The customer service at ScS is shocking bad. Once they take your money they think they can do what they want and don’t care about any customer service. I have contacted ScS on numerous occasions via the telephone and via email for months but I do not get any response. The only response I get from ScS is by an automated email saying my email will be responded to within 3-5 working days. I did get one response from someone called Marie Robson who I believed not to be an automated message saying they will respond to me but asked me to explain myself again, which I did, but then I assume the message was deleted and lost in the ether. Every time I have tried to contact the store, the telephone either just rings and when I do speak to someone they say will get back to me. We purchased our carpet from SCS from the Slough branch. We originally chose SCS due to recommendations from friends, the carpet selection and the knowledge provided by the sales team was very good but that’s as good as it gets. We selected our carpet in October 2016 with the planned installation for the 30th October 2016. The survey occurred on the 10th October 2016. Following the survey we finalised on a carpet runner in the hallway and stairs and invictus carpets in the room. We paid the full amount of £3049.39 within 3 days of placing the order. On the day before the installation we wanted to confirm what time the installers would be attending as we had previously informed the store that we were not living at the property and needed to called before the installers attend our house and rang the store multiple times to confirm this. Unfortunately we were unable to get hold of the store to confirm if the installation was still taking place. On the morning of 30th October the installers rang stating they were outside the house, so our message had not got through to the installers. We got to property very quickly so there was no waiting around by the installers. During the carpet fitting the we noticed the hallway was made up of two sections of carpet. We queried this with the installers who informed us that they are just the installers and are installing based on they are told to do? This was unusual as we had previously sat down with the sales team to go through the carpet arrangement on the stairs and the hallway. The carpet arrangement suggested by the carpet fitters were not what we had asked for, yet they couldn’t care less. Basically the installers did not install our carpet as we had asked for and wanted and got a bit aggressive saying its not their problem and we had to take this up with ScS. We didn’t want it installed with the join but as they were aggressive and we couldn’t get hold of ScS we were left with having to carry on as we were moving into the house with our children on the same day. I guess that is the problem with ScS they do not have their own installers which is a cost cutting exercise and do not have any say over what the installers do. The problem with the carpet is that the lines on the carpet do not line up and it looks very cheap. For £3000 for an expensive carpet and for it to look rubbish is an insult. If we had known the carpet was to be installed like this we would have stopped the installation before they started. A shoddy company – Do not recommend.”

Helpful Report

Posted 7 years ago

“Ordered my bedroom carpet three weeks in advance. No contact until the morning of fitting to tell me that you couldn't do it today. My husband had taken the day off work and the room has been decorated and cleared. 2 hours later and I still await a call back with resolution”

Helpful Report

Posted 7 years ago

“SCS-Lakeside Retail Park Ridiculous customer service, employees were sitting around playing on phones when customers were present, and then they talk about customers behind their backs. I overheard two whisper just behind me, and another two constantly sniggering and staring at me. Disgusting.”

Helpful Report

Posted 7 years ago

“I rang SCS this morning because we bought a 2 and a 3 seater sofa and delivery is in 4 weeks and I have been worrying myself and have been thinking the large one would not fit through the doorways.Claire from the Mansfield store has rung me back as promised and put my mind at rest as they can come split and built in the room.I am very grateful and this is twice now we have had brilliant service from Claire.If you want good honest service then go to SCS at Mansfield.BRILLIANT.”

Helpful Report

Posted 7 years ago

“Once scs had your money they couldn't care less customer service is a joke even emailed CEO nothing happened after complaining about faulty sofas £3200 sent independent assesor they didn't like his report so they tried to get him to change his report to say us 2 pensioners had damaged it Beware Don't Buy from them not registered with furniture ombudsman only reputable company's are”

Helpful Report

Posted 7 years ago

“2 sofas £3290 supossed to be top of the range had nothing but faults customer service is a joke guarantee not worth the paper it's written on would never buy from scs would never recommend them company doesn't belong to furniture ombidsman not a reputable company from 2 pensioners”

Helpful Report

Posted 7 years ago

“Absolute bunch of incompetent liars - would never buy from them again ! Paid over £3,000 for two sofas from the SiSi Italia range in October 2016 . We informed sales person at time there could be a problem getting the larger sofa into the house but they assured me the delivery people would sort that no problem. The two sofas where delivered on the date we were given and the smaller sofa fitted no bother and i was delighted with it . However , it all started going downhill from there on !! The second sofa would not fit through the door and had to be taken apart , not such a big deal you may think but it was !! The delivery men could not take the sofa apart as they did not have the correct tools and it was also getting late in the day and they wouldn't have time to do it anyway ! The delivery men were lovely , very apologetic and assured us they would bring the sofa back the following day . The next day they came back and got the sofa in ( at the cost , to me , of £130) . Then the next problem reared its ugly head - there were no feet for the sofa ! After several calls to the warehouse i was told they would try and locate some replacement ones for us . As it was near Christmas and the store and warehouse were closing for the break we were left with a brand new sofa perched on the floor . The delivery men didn't even have a staple gun to replace the cloth cover on the base of the sofa back - i had to loan them mine ! Since then it has been an uphill battle to get things sorted ! Plastic feet put on sofa as a 'make do' til feet arrived . Feet arrived - no bolts to put them on with ! Another wait for bolts - didn't fit !! Endless phone calls - calls not returned . Time off work waiting for deliverys . Trips to store to to try and sort things , the list goes on ! I am disgusted with the way i have been treated . Customer Service is appalling but , the worst thing is that, i can write this bad review , i can moan and bleat on about whats happened and will SCS take one bit of notice -NO , do they care -NO , will they do anything to try and make amends -NO !!! All this company is bothered about is getting your money after that they couldn't care less ! Absolutely disgusted !”

Helpful Report

Posted 7 years ago

“Terrible customer service. They tell you an estimate of sofas and then when it comes near to the delivery date they claim they never state that delivery time and that in the small print there is a grace period of up to 5 weeks after the delivery date!!!! Very bad selling as they miss sell their products! Be aware and read small print do not trust the shop sellers word! They are also very rude and pushy after you have placed the order.”

Helpful Report

Posted 7 years ago

“Amazing customer service from Amy at the dearne valley store . Product knowledge& interest rather than been a pushy salesperson made a massive difference , truly deserves some form of praise for her patience & really going the extra mile to make sure we were happy with the correct sofas ... Amy made the whole experience a joy from start to finish , so much so we ended up buying 2 sofas from her ... Amy is a credit to your team & will definitely be recommending scs again , due to Amy ..”

Helpful Report

Posted 7 years ago

“We had our lovely suite delivered today, the delivery men (Gary,Keith) was excellent. Now we can enjoy this wonderful product from scs would highly recommend 5*”

Helpful Report

Posted 7 years ago

“Ordered a leather sofa after 14 weeks noticed on paperwork that the extra cover I purchased was for fabric not leather, when I questioned it, I was told it is NOT leather!! I checked the website and under leather sofas is the one we ordered. When I complained was told that I had been informed it was not leather and in the end I have cancelled the order. I had also written to the CEO and they didn't even bother to contact me back, just let the store manager sort it out!! Who was next to useless. So will now go find one leather sofa from a professional outfit”

Helpful Report

Posted 7 years ago

“Delivery team arrived 0715 and advised that the sofa would not come in through the front door. Was then told would cost me £125 to take away and redeliver and dismantle and rebuild in my home. I replied saying not going to pay this fee so I would be going back to the shop for a refund. SCS driver then informed me it's all about money once you've paid that's it. I was then told that they will try to and deliver the sofa by taking 2 doors off and any damage caused they would not be liable. Eventually the sofa was delivered into my house. Then we noticed one chair was damaged so contacted customer services, engineer arrived a week later and informed me that item could not be repaired on site and he whole arm on one side would have to be replaced, lead time 7 to 8 weeks and would take 3 hours to refit at home. Still waiting for this to happen. Also when paying final invoice I decided to cancel the 5 year warranty, this was then reduced to £50 for exactly the same cover how can this be? I do not recommend SCS to buying anything the service and customer is frankly appealing. Shop at SCS at your peril”

Helpful Report

Posted 7 years ago

“Sales side is good. However; as soon as the 3 piece sofa arrived I noticed that the sofa and one of the chairs were damaged. This was noted on the delivery forms. We phoned, as advised, a few days later incase the 'dents' popped out. We were told that someone would come and assess the damage in two and a half weeks. (They couldn't possibly get anyone sooner in our area) A day before the appointment... it was cancelled. We were then told we'd have to wait until the following Monday ......so over three weeks since the order arrived and 2 days off work.After care service is appalling.... if we want to complain about the service we have to email....apparently there is no phone number. The dents in 2 out of 3 of our purchases are clearly visible...with the workmanship on the chair clearly shoddy. We will never buy from SCS again........ and are still left with our damaged sofa with the after care team in no rush to resolve it. What are they waiting for? Is their intention for us to let it go? Or is it to leave it as long as possible so we can't return it? This is exactly the same review as I have just completed on SCS via Trustpilot. It will be interesting to see whether it is posted.”

Helpful Report

Posted 7 years ago

“Purchased 2 settees from SCS. Was given delivery date 31st March 2017. Contacted by driver with time of delivery. Arrived at designated time and installed 2 settees with no problem. Removed packaging, took it away, checked suite gave me form to win back order in a draw which we noticed finished on 30th March and our settees were delivered on the 31st? 3 lads came from SCS Livingston Distribution Centre, were very pleasant and helpful. Driver was Derren, delivery crew were Scott and Stuart.”

Helpful Report

Posted 7 years ago

“DO NOT BUY OFF THESE COWBOYS SCS sofas crap and shabby that's the slogan they should be using,customer service - rubbish Bought a Rio 3 seater and love chair from Swansea store, cushions dipping in the middle,back cushions dipping and curling inwards.Reported to customer services,they sent out a tech guy to look at the faults.And surprise nothing found,if only these reviews could show pictures of the rubbish they sell the public”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,808 reviews