SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,847 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went there in 2017 bought two Lazy/Boy swivel chairs. Husband thought they were a bit pricey at approx. £1.500 the two but the sales woman said they are 100% leather and are made in America that's why the price. November 2019 first time ever tried to raise my chair higher it has a mechanism to do that underneath the chair. As soon as I sat back on the chair it went down again. Contacted SCS to be told they charge to come and confirm you have a problem cost£75.00 not refundable once confirmed you have a problem. I would not trust who SCS send in after reading customer reviews. So got my own report done once the Virus abated slightly. Had the man in who has been on BBC Television he is at the top of his game. Whilst here he examined both chairs seats have collapsed due to cheap fillings. Both chairs he confirmed have manufacturing faults. Cost of report £275.00 and he took pictures as well of everything. I sent the report and pictures to SCS they have not argued or disagreed with the reports findings. But apparently want to offer me 60% towards the cost of replacement goods. Why would I want anymore of their cheap rubbish? man who did report nearly floored me when he said these chairs are not 100% leather. Certain area the covering is vinyl dyed to match what leather there is. And that the chairs are made in China he found the label hidden underneath the chair. If stupid enough to have replacements which I am not will be in this position again within three years as doubt if would be made to a better quality. What really gets me is they want to charge me for usage of these chairs for the 2years and 8 months I had them before I noticed the problems. They might be allowed under consumer law to charge usage but morally no. A decent company would say sorry and give a choice to the customer of money back or replacement goods, What I find worst of all is the staff must be instructed to lie to customers or why would the woman at the Colchester store lie to me and my husband. If she was lying off her own back she would be frightened surely of losing her job. Now you also have to go through Alternate dispute resolution before Court action. But Court is where I will be taking this. In short do not buy anything from this company they are rubbish and sell rubbish. Read SCS members complaints over 2.000 members we cannot all be wrong.”

Helpful Report

Posted 4 years ago

“Don't use this company! Absolutely shocking customer service,there suites are horrendous,I had mine for 4 weeks,it had at least 6 serious faults on it,contacted the damn rude David Knight,at first he got a lady called Marie to ring me,i sent pictures and demanded compensation for all the stress this company had put me through,I got a sincere apology,what a joke,i demanded my money back,but i asked if possible could I keep hold of one of the sofas due to having a very sick 4 year grandson living with me,i told Marie he tube feeds,has kidney disease and is waiting for a transplant,her reply was no sorry if we dont take them you won't get your refund,they collected them,my new suite (obviously from another company).. wont be ready until September,i sent pictures via email 6 times to David Knight and Marie Robson of my precious grandson on his feeding tube sat on the floor 😪,they've never replied! Hang your heads in shame SCS!! HORRIBLE PEOPLE! Lucilky for myself and my family a lovely company has heard about my story and loaned me a brand new suite until my new one arrives.. HONESTLY PLEASE DO NOT SHOP AT SCS THERE SO DAMN IGNORANT AND RUDE!! Let's see if I get a response on here off scs! I doubt it..”

Helpful Report

Posted 4 years ago

“The worst! After a 5 month wait my sofas arrived damaged and falling apart. The leather is all loose and crippled and it has holes in it. They also sent the wrong model of foot rest. It’s a different material and colour to the sofas. No one has returned my calls or emails. I am so upset and very stressed. I wish I never bought them. Terrible customer service”

Helpful Report

Posted 4 years ago

“By far the worst after sales service I have ever had to deal with, never trust anything they say or buy from them again”

Helpful Report

Posted 4 years ago

“Took delivery this month 1x 4 seater sofa plus 1x3 seater sofa , both sofas were badly made rucking of fabric , unstable , feet of sofa not all on floor , gliders falling off, dents in arms ect should not have been passed by quality control. Unable to contact people to rectify this . Have e mailed their offices -no replies -Have contacted solicitor , will be taking them to Small Claims .”

Helpful Report

Posted 4 years ago

“This has to be the worse company I have ever come across Like every sales dept, they are all smiles and chirpy when they want your money. I also completely understand there is a global pandemic, but the issue we experienced was down to sheer idleness in the store and no interest once that sale has gone through, it was very obvious that I was being dealt with by a sales team who'd been in the job for a very long time and had heard it all before and literally have no interest. It’s now been 5 months since we ordered the carpet. We got half fitted 2 months ago and the order half was left with doors taken off and small patches of underlay laid. I have called the store 19 times to be directed to HO and told I will be called back, I still haven't received that call. Worst company I have been involved in in my lifetime. Please please if only one person avoids, I will have achieved something I have written to the departing CEO David Knight with all the details, so I await his response! I like must, ignore these reviews but from my personal experience, and from this experience alone, I will never use SCS again.”

Helpful Report

Posted 4 years ago

“Had replacement carpet fitted as first one was faulty ...now this one is the same dont want to have to wait 6 months to get it sorted as with first one wouldn't recommend ever buying from them customer services is shocking there a big rip off ..saved for a long time to buy carpet”

Helpful Report

Posted 4 years ago

“Absolute dreadful after sales , corner suite less than 1 year old has springs poking through leather , stitching all come away from middle of seats , they have no interest in fixing this , contacted Chief Executive and he’s not interested too , save your hard earned cash and shop elsewhere”

Helpful Report

Posted 4 years ago

“Awful customer service, no one cares to resolve the problem, only after sales but doesn’t café about customer and product missold and sales agent not willing to take responsibility”

Helpful Report

Posted 4 years ago

“Customer service is fine while they are trying to get your money after that point they couldn't care less! After 9 months of having 2 recliner sofas they are falling apart all foam coming out, firstly they said they can fix it, waited 3 months for them to come and fix it to then get a phone call to say they aren't fixing it and to go to store to reselect, we went to store and all the sofas have the same manufacturers so will have the same problem, even the manager there said this he told us to call after care to get a refund, 3 weeks later we have been back and forth between departments to get a refund because none of them know what they are doing, being told we will get a call in 48 hours everytime we call and we get nothing! Still no refund for 2 sofas that I could have made better myself!”

Helpful Report

Posted 4 years ago

“Faulty cushion stitching on £600 chair. Chair not 12 months old and still under guarantee. Notified SCS via email, phone call reply within days ,which was very good.Was given a e mail address and link and asked to send pictures ,have now done this twice but have never had a reply .Chair still faulty .First notification to SCS was 15.05.Poor to say the least”

Helpful Report

Posted 4 years ago

“Ordered a carpet over four weeks ago.was given a delivery date for 17th of july called on the 15th of july to confirm as had taken day off work was told everything was fine it was booked in for the 17th waited all day no carpet called at 4.45 pm after 45 minutes on hold was told my order had been cancelled on the 16th no phone call no email to even let me know.totally not interested in there customers..so went to my local shop for a refund as I paid cash and wanted cash back not put on my card as I was not waiting any longer as I was going to go somewhere else and the manager who asked did I want to re order and then wait another 4 weeks for delivery. As if.and while in the shop waiting for the cash while at 1st was told they never had that kind of cash in the shop total lies as I said I wasn't going anywhere he goes and gets it.while challenging the issue I mentioned his face mask was only covering his mouth not his nose he told me u dont need to have it over your nose and when I replied yes u do his comment was it's ok I'have asthma absolute joke and disrecard for customer safety will never step foot in this shop again .definitely a place to avoid..”

Helpful Report

Posted 4 years ago

“Do NOT use this company, I had carpets fitted throughout my house, the damage to my decorating was unbelievable, they will not admit to causing damage, and the will NOT give me the names/ address of fitters to peruse a claim. DONOTUSE”

Helpful Report

Posted 4 years ago

“Ordered carpet then told not on the system and we will get refund as it’s there fault then one of the staff members had put on the system don’t let customer cancel order so a different member of staff cancelled it and now we have to see Wednesday if we can get our refund absolutely disgusting service avoid everyone they are not helpful at all we shall be going elsewhere for our carpet”

Helpful Report

Posted 4 years ago

“If I could rate this company as zero stars I would. Please avoid at all costs!! I rue the day I went into my local SCS store in Birstall, Leeds - I have suffered with nothing but stress and anxiety since. The level of customer service is truly appalling. Staff genuinely don’t care about anything other than their own commission. Staff lie, patronise and fail to contact you when they promise they will. You have to chase them constantly for answers that you never get. I could go on and on about my shocking experience but I almost can’t put it into words. We ordered carpet for stairs, landing and 3 bedrooms only to be told by fitters on arrival that one of the bedroom carpets was missing. Nobody from SCS had for warned me about this and the fitter told me the operations manager was ringing me that day to explain which she never did! After finally speaking with someone in store (I believe only cos I had initiated contact) I was told not to worry as it would be fitted today so I booked another day off work only to be told yesterday the carpet had not been delivered again. despite several emails and calls and a visit to store today (because no one returns your calls) I am still none the wiser where my carpet (that is for my mildly autistic son who is now sleeping on a mattress on a cold floor with no carpet) is or when it will be fitted!!! During my visit to store today when I challenged the sales rep on the level of customer service I’d received he told me he had gone ‘over and above’ for me! Obviously my jaw dropped at this ridiculous statement. I will never buy anything from this company again and intend to tell as many people as I can that it’s a company to AVOID!!!”

Helpful Report

Posted 4 years ago

“I have no problem with the carpet I purchased. But I wasnt made aware of the hidden costs .I was charged £25 for a can of carpet glue ..also had to have 2 doors taken off by the fitter and was told it would cost me to have them plane them off and hung again .I wasnt made aware of any cost in store .one of the fitters was extremely rude on the phone to my daughter in law I have waited 4 days for a call back off an area manager .and still not recived .that in my opinion is bad custmer service”

Helpful Report

Posted 4 years ago

“pleased with my furniture...but the carpet was faulty...badly fitted causing problems with other flooring that it merged with. The customer service set-up is shocking. You are passed from department to department as nothing is joined up . You cannot ring the stores and nobody responds to emails .i would never recommend buying anything from there purely from a customer service point as they have no power to act on any enquiry they just email the department and they then do not respond. The CEO of this company needs to take a long hard look at his business and staff it appropriately and not cut corners in service especially after you have ordered and awaiting delivery. It would be much better dealt with in store and not in a call centre .”

Helpful Report

Posted 4 years ago

“I went to scs and I was pressured to buy a sofa and bought one then in the same day I wanted a refund as I payed half the order and they said no even though it’s only been a couple hours. When I brung my kids with me they started shouting at them because they were looking at sofas. Staff is very rude and Im still waiting for a refund. This was yesterday.”

Helpful Report

Posted 4 years ago

“Ordered a sofa and two chairs on 28/6/20. We were told it had a twelve week delivery time. All we got at the time in the way of paperwork was a receipt slip for payment. We contacted them on 15/7/20 and asked when we’d be receiving their terms and conditions. They then emailed the terms and conditions the same day, stating that they’d sent them before and advised us to look in our junk file folder, which we did but nothing had been sent their either. When reading their terms and conditions, lo and behold the seven and fourteen day amending and cancellation deadlines had expired. I feel this is sharp practise and would be interested to know how often this happens to other customers.”

Helpful Report

Posted 4 years ago

“Scs does not even deserve 1 star. Ordered a sofa online in april they keep messing me around with delivery. As of today I still have not had my sofas. I have taken time off work to be available for delivery, have not heard anything on the day so called them and surprise, surprise it's not ready. All lies from different people.”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,847 reviews