SCS Reviews

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does SCS deliver? How long does SCS take to deliver? Does SCS deliver on time? How is accuracy and good condition of items delivered by SCS?

Returns

How is SCS returns process?

Customer Service

How can I contact SCS? How quickly does SCS resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of SCS.

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

How quickly does SCS resolve customer queries?

Helpful Report

(1 week ago)

Greater than 74% of reviewers feedback is SCS takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

51.39%

Industry Average

“ Brought sofa full price 8th October Promise sofa five weeks delivery been cancel night before delivery day. Then promise 4th December waited all day did not show up. Then promised on 11th December cancel 1pm saying cancel as planning not loaded. Email and customer service are poor for response ”

- Anonymous

“ I am now into December 12th and have no answers or anything pay the £2000 deposit in good faith but now I’m thinking of cancelling my order bought my furniture from the Stevenage store in Hertfordshire manager very nice person but after sales service rubbish do not buy from them my name, Mr. ”

- Roger Kirkham

“ Shocking customer service. ”

- Lesley McAulay

SCS Reviews

Customer Service - Average