SCS Reviews

1.5 Rating 1,786 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,786 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does SCS deliver? How long does SCS take to deliver? Does SCS deliver on time? How is accuracy and good condition of items delivered by SCS?

Returns

How is SCS returns process?

Customer Service

How can I contact SCS? How quickly does SCS resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of SCS.

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

How quickly does SCS resolve customer queries?

Helpful Report

(5 days ago)

Greater than 74% of reviewers feedback is SCS takes over a week to resolve customer queries.

Helpful Report

(5 days ago)

51.61%

Industry Average

“ ABYSMAL AFTERSALES SERVICE - DO NOT BUY!! SPENT DAYS HANGING ONTHE PHONE PASSED FROM PILLAR TO POST - DELIVERY SLOTS RIDICULOUS WITHOUT ANY HUMAN SUPPORT - ONLINE CONTACT FORM DOESNT WORK - HAD TO PHYSICALLY RETURN TO STORE TO REGISTER A COMPLAINT AND WAS REASSAURED IT WOULD BE RESOLVED NEXT DELIVERY ATTEMPT - ANOTHER BLATANT LIE - WHAT A WASTE OF TIME AND MONEY ”

- Catherine johnston

“ I then was on hold to customer services for over 2 hours trying to find out what is going on with our sofa. ”

- Jamie W

“ Still waiting on sofas over 6 months and poor service not able to talk to anyone no one telling us what's happening. Always got website, telephone faults. ”

- Anonymous

SCS Reviews

Customer Service - Average