SCS Reviews

1.5 Rating 1,843 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,843 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does SCS deliver? How long does SCS take to deliver? Does SCS deliver on time? How is accuracy and good condition of items delivered by SCS?

Returns

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Customer Service

How can I contact SCS? How quickly does SCS resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of SCS.

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

How quickly does SCS resolve customer queries?

Helpful Report

(1 week ago)

Greater than 74% of reviewers feedback is SCS takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

55.06%

Industry Average

“ Impossible to speak to anyone at customer service. ”

- Tony from Essex

“ Appalling customer service. Messaged me at 4.20 pm Tuesday 11th Feb saying delivery Friday 14th - when I’m away on holiday. If you want to change it you have to give at least 2 working days notice so I called to get the message that wait time was 3 hours! Tried Live Chat but it isn’t working. Pressed 1 for a call back but no call. Emailed and asked for a call but nothing. Don’t you dare try and charge me for less than 2 days notice! ”

- Craig Derry

“ Promised delivery before Christmas then told Jan then told couldn’t due to weather then told couldn’t for a third time Due to traffic! 160mins + waiting time on phone to try and speak to customer service and no reply when contact forms sent numerous times. Disastrous! ”

- Julie Divito

SCS Reviews

Customer Service - Average