Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

“We tried our suite in store prior to purchase but were not told that the one we would get would take months to bed in and in the mean time be extremely uncomfortable. Plus the 3 seater sofa is only suitable for 2 people as any one sitting in middle is sat on wood and metal mechanism. I dread sitting on this suite its made my arthritis worse and I have permanent stiff neck. Scs not prepared to do anything. Totally disgusted”

Helpful Report

Posted 4 years ago

“Terrible mess with the carpet service, which I was finally fitted in June after receiving 2 dates being changed and being messed around. Lino was incorrectly cut, stabbed my toe on an exposed nail and there is no free carpet fitting service, the price on the invoice was less than what I paid to the fitters! I've received promises advising would rectify and compensation, which have never happened. Terrible and stressful”

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Posted 4 years ago

“We bought a corner couch and chair both motorised - after 8 months the fabric started to fail and fall apart - spent the last 6 months trying to get some customer service - to no avail They sent an independent technician to inspect who said it was clearly a fabric issue and nothing we had done.He did warn us however that the company would try to blame us and take no responsibility. Several weeks later we were told that it must be miss use Initially offered to recover failing area - then later told they wouldn’t do anything We have been told it is not their fabric at fault . Bear in mind we have still got the previous couch that we used in exactly the same way for 8 years - there isn’t a mark or any wear on this one. We are not overweight as a family - we have our own business so work from 6am till 6 pm - so we do not sit on the couches all day every day . What a waste of £3000 I will be doing my best to protect anyone I come across from having the same misfortune as me. BEWARE DO NOT BUY FROM THIS COMPANY I am still waiting for a manager to ring me back ‘ as promised ‘ but was told it would be 15 working days That was 5 weeks ago Please see Facebook group SCS Sofa and furniture complaints With over 2000 unhappy members”

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Posted 4 years ago

“Do not buy anything from SCS ordered 2 carpets, 4 seater sofa, snuggle chair and footstool 02/02/2020. Carpets were fitted (good quality carpet but fitting was shoddy) furniture arrived beg of March and was immediately rejected as it wasn't what we ordered. Was told someone would call, they didn't so had to go back into store. Wish we had cancelled there and then but was persuaded to order again. Finally delivered 25th July. 2 cushions were not fitted correctly marks on chair, feet loose and falling off , bare staples on inside of chair, creeks all over when you sit down and the list goes on and on. Aftercare keep wanting to send someone else out (that is when when you finally get through) emailed exec team and they don't respond. I cannot keep taking days off work at my expense for something that has clearly been thrown together. If I could give them less than 1 out of 5 I would! Not been able to get through to customer service/aftercare tells you something. Avoid at all costs!”

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Posted 4 years ago

“Please, please do yourself a favour and avoid this dishonest company, selling cheap Chinese shoddy goods. This review is an update from a review I wrote here 2 months ago now, concerning being sold a faulty 3 seater sofa from ScS Staples Corner branch in London. It is now 4 months since I reported my damaged sofa to ScS and have been given dates for repairs that have not materialised. So many excuses, parts delivered to wrong address, no technicians available from one month to the next. Delay tactics so they don't have to deal with you, hence they keep your money. I have sent many emails now to C.E.O. David Knight, ScS customer service manager and the incompetent repair service company they use called 'Homeserve', all to no avail. I have asked twice for a full refund which has fallen on deaf ears. I will have to fight to get my money back as this company is a complete RIP Off !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 4 years ago

“Stupid count sucker that’s scs stand for. First and last time😡”

Helpful Report

Posted 4 years ago

“Hull SCS and their crappy fitters I had my vinyl fitted by SCS fitters on 30.06. The same day I made a complain that vinyl is unevenly cut. The fitters also took off boards on one side of the kitchen cabinets while on the other side they tried to cut vinyl straight to board. As a result they did it unevenly and left some gaps. After exchanging few emails I was eventually able to make an appointment with carpets surveyor on 18.08. I took a day off and no one came! No one called! I again sent an email and on 20.08 someone called that surveyor will come on 21.08. He didn't...the same was on Saturday. I spent all day at home waiting and then at 16.21 I received a text message that surveyor had some emergency and he wont come today he will come on Monday. So on Monday came the same man who fitted the vinyl and he accused me that I took off some kind of plastic from under the cabinets board and that's why the vinyl is unevenly cut. I said that I didnt take anything off. So he said that someone had to. But who? Holy spirit!? I live alone! So then he said I just need some sealing and will be fine. I told him that I dont want any sealing, that the point is that vinyl is unevenly cut with gaps and that also board is scratched. His answer was "you need a sealing because without it you will damage vinyl". So I asked why you didnt put the sealing after fitting and he replied that they dont do it straight away. So when for God's sake!? And if they dont put it straight away why no one told me that I need to put it later!? I really dont know what their fitter is accusing me of. The truth is he did a bad job and now he is trying to defend himself accusing me. That is not fair. I'm really disappointed. I sent an email to SCS describing this situation but they didn't even bother to response. The worst and unhelpful customer service and after sale care I had to deal with. Never ever SCS and their "specialists"...”

Helpful Report

Posted 4 years ago

“HULL SCS AND THEIR CRAPPY FITTERS I had my vinyl fitted by SCS fitters on 30.06. The same day I made a complain that vinyl is unevenly cut. The fitters also took off boards on one side of the kitchen cabinets while on the other side they tried to cut vinyl straight to board. As a result they did it unevenly and left some gaps. After exchanging few emails I was eventually able to make an appointment with carpets surveyor on 18.08. I took a day off and no one came! No one called! I again sent an email and on 20.08 someone called that surveyor will come on 21.08. He didn't...the same was on Saturday. I spent all day at home waiting and then at 16.21 I received a text message that surveyor had some emergency and he wont come today he will come on Monday. So on Monday came the same man who fitted the vinyl and he accused me that I took off some kind of plastic from under the cabinets board and that's why the vinyl is unevenly cut. I said that I didnt take anything off. So he said that someone had to. But who? Holy spirit!? I live alone! So then he said I just need some sealing and will be fine. I told him that I dont want any sealing, that the point is that vinyl is unevenly cut with gaps and that also board is scratched. His answer was "you need a sealing because without it you will damage vinyl". So I asked why you didnt put the sealing after fitting and he replied that they dont do it straight away. So when for God's sake!? And if they dont put it straight away why no one told me that I need to put it later!? I really dont know what their fitter is accusing me of. The truth is he did a bad job and now he is trying to defend himself accusing me. That is not fair. I'm really disappointed. I sent an email to SCS describing this situation but they didn't even bother to response. The worst and unhelpful customer service and after sale care I had to deal with. Never ever SCS and their "specialists"...”

Helpful Report

Posted 4 years ago

“Bought carpets for 3 rooms, was dissuaded by the carpet specialist to get someone out to confirm measurements. We were advised at the point of purchase fitters would lift carpet but not remove this. Fitters arrived and were surprised carpets were still down, they advised this was not the first occasion customers were misinformed. They were very helpful and did another job while I pulled up the carpets in a hour (thankfully I was able to do this alone, others may not have been able to do this). They returned and two of 3 carpets did not fit. Customer service were not helpful and there was no way to contact store direct. One member of staff at the store was very helpful the others I could only describe as arrogant and dismissive. In my first visit I felt like I was in an interview while the staff member made notes and questioned me, he was clearly trying to negate the store and was trying to 'trip me up' in my answers (he failed at this but appeared to be taking great pleasure in this). At no point during the various visits did the manager come out to help, we were informed he was in the store out the backand he was aware of the issue as it was discussed in the morning meetings. We were told new carpet and fitting would be at least 6 weeks, so we changed carpet for quicker fitting as we had bare floors and all our furniture in the lounge. A week later no news as promised, went to store and they forgot to put urgent on order form! Another weeks wait. Finally got them fitted, fitters were brilliant and carpets are great value. However customer service is questionable and we only got a favourable outcome as a result of many calls, numerous strore visits, not backing down and accepting the opinion of members of staff. Would never use again based on customer service, product was fine. If you like stress, inconvenience and being spoken too like you are a child then go for it!”

Helpful Report

Posted 4 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Linzi Darnill GB For companies Your review counts! You reviewed ScS Sofas Add photo Linzi Darnill 2 reviews 1 star: Bad Just now Absolutely shocking quality Absolutely shocking quality. No doubt this review will be deleted jist like many other bad reviews have been. We paid £1800 for 2 corner settees. Within the first week one started creaking, 3rd week the other then started creaking at the slightest movement. We also noticed the seat cushions was 8cm to small! After a week and half the cushions started going flat. Needless to say after many emails of me rejecting the settees I finally won. If you don't believe me please look at the Facebook group SCS SOFA & FURNITURE COMPLAINTS. How there still selling shoddy furniture is beyond me”

Helpful Report

Posted 4 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Linzi Darnill GB For companies Your review counts! You reviewed ScS Sofas Add photo Linzi Darnill 2 reviews 1 star: Bad Just now Absolutely shocking quality Absolutely shocking quality. No doubt this review will be deleted jist like many other bad reviews have been. We paid £1800 for 2 corner settees. Within the first week one started creaking, 3rd week the other then started creaking at the slightest movement. We also noticed the seat cushions was 8cm to small! After a week and half the cushions started going flat. Needless to say after many emails of me rejecting the settees I finally won. If you don't believe me please look at the Facebook group SCS SOFA & FURNITURE COMPLAINTS. How there still selling shoddy furniture is beyond me”

Helpful Report

Posted 4 years ago

“Ordered New Yorker mare he 2020 from Dudley store told by sales man George yes it’s available in red. Ok we will have it in red. Deposit paid at shop. We questioned the size of sofa as we were unsure it would fit through front door. We were advised yes item comes in two parts no problem. I measured my door width & got back to them within the week as requested. Sofas will fit through door. I asked to see leather sample in red. Sent by post but it was a ox blood red & not pillar box red as Scs showed in shop. Went back to scs week later to show them what colour sample sent and the Manager at Dudley Scs said yes it is available in red, I will see that it is changed. I telephoned scs customer service to ask to see red sample again ox blood red posted. I telephoned to explain only for my query to be emailed up the chain at scs. Months went by with no true confirmation that this sofa was availalble in pillar box red so I telephoned scs to see the sample in pale grey. Manager Az from Dudley store telephoned me in June to ask when I want the chairs delivered I asked if this sofa was ever available in red but never really glad a reply so I confirmed by email that I would like the New Yorker in pale grey which I confirmed by email. Sofas delivered 21/08/2020 & it didn’t go well. Sofas too big to easily fit through door & lots of pushing & shoving. We were advised by scs that because they arrive in two parts there would be no problem. We sat in the shop on them & were shown what would come apart in order for them to fit. The chairs are sitting in my living room with scuffed leather to front/ back arms, wooden foot scrapped White painted on hallway wall. Two o seater not joined properly . Electric motor in single seater not working on Monday. Both sofas squeak. Logged problem by email & inspector can’t come out til 23/09/2020 or if there’s a cancellation. Rubbish service from beginning to end. They got our money & we not got what we thought we were buying in shop.”

Helpful Report

Posted 4 years ago

“I'm still waiting for scs to repair my sofa . I paid for the extr guarantee still no sign of any repairs. The sent a very nice man out 14 days ago. He said if I hadn't heard from them by the Monday to contact scs as they have all the infornation regarding mr leather sofa. I have emailed them but guess what no response. Do not but from this company”

Helpful Report

Posted 4 years ago

“After initially having an easy time ordering, getting the sofas are sofas are something else.I placed my order on the 12th June and advised it would take 4-6 weeks. I was asked if I could take the sofa sooner 27th August and still no Sofas, they denied saying it at all, even though their calls are recored and I was told three different stories following that. I do t trust this company at all, I was offered my £500.00 deposit back by o e person but denied it by another when I rang again. We have been sitting g on deck chairs all this time waiting for our sofas. No one calls you back and customer service have not responded to my SARS request. Looks like I will be contacting tradi g standards and consumer credit council for miss- selling”

Helpful Report

Posted 4 years ago

“Trustpilot, Matt Allright, BBC Watchdog, BBC Rogue Traders, Trading standards Essex. SCS, personal to David Knight. You had your full dated legal notification, and blew it, now is the time to show what is going to happen next. I purchased for cash a sofa and electric recliner. The delivery men ripped the wiring out of the recliner on first operation, since then I have written to David Knight CEO of SCS 4 times, without one reply, I have had a technician visit and condemn the electric motor, since then nothing, I have no idea how long it is going to take to repair the useless object taking space in my living room, I can’t lower or relax the head/neck rest to make it comfortable to sit in, the position is forward so you are doubled up when trying to sit. I have been to the showroom who tell me it is in the hands of the senior female customer care manager, she has failed dismally to contact me at any time through my complaint. I have served to David Knight official notification in relation to a not fit for purpose sale of goods which as everything else has been ignored. As that notice had a legal seven day deadline and today he has missed that, I will be legally now setting my claim against him personally. I also in store on purchase paid for a service agreement for repair over and above the 12 months covering the items for 5 years, however if that is anything like the service I have had so far that may as well be put down the toilet. On top of that I also paid £30 for a care kit for the leather, that has never been delivered or sent, on mentioning it at the shop last week they assured me that it would be in the post Monday and with me by Wednesday, that has not happened, I take it now as Theft by deception and will be taking legal action against SCS and David Knight personally for this theft, he and his company are thieves. The repair of the items is now in the distance, I require a full refund, not because I purchased the goods in some mistaken obsession, but because they have failed at every juncture to remedy the items I have brought to their attention. This company should be ashamed to be selling on the high street, they have no moral compass and leave customers high and dry when any problem, big or small raises its head. One final aspect I have instigated is that it has been highlighted to the BBC rogue traders site, with full evidence of all communication from our side with the complete failing of any compliance from SCS. A copy of this review is available and placed on every review site in the UK, it is an honest and true review of the terrible facts relating to SCS”

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Posted 4 years ago

“AVOID THIS COMPANY !!!! THEY SELL FAULTY LAMINATE, THEY SEND SURVEYOR AFTER SURVEYOR TO INSPECT AND CONFIRM THE PRODUCT IS POOR BUT THEN DONT WANT TO SORT THE RESUPPLY AND REFIT !! TRADING STANDARDS ARE BEING INFORMED. ALL OF OUR CARPET WE PURCHASED AND HAD FITTED BY SCS ALSO HAS TO COME UP DUE TO INADEQUATE FITTING. TOO SHORT IN PLACES, CARPET GRIPPERS STICKING OUT WHICH I CUT MY FOOT ON. THEY ALSO OVERCHARGE SO WITHOUT TELLING YOU, SO IF YOU REALLY MUST HAVE TO BUY FROM THEM AS A LAST RESORT, ASK FOR A DETAILED BREAKDOWN OF THE CHARGES. THEY SELL POOR QUALITY LAMINATE AND DONT OFFER FITTING EITHER, SO YOU’LL NEED TO SORT THAT YOURSELF TOO ! THEY ALSO SAY FREE FITTING ON CARPET BUT WHEN THE CARPET FITTERS COME OUT TO FIT ON THE DAY THEY INSIST ON PAYMENT ONCE FINISHED !! PLEASE READ THE REVIEWS ON GOOGLE ALSO AS THERE’S LOADS AND ARE FROM REAL PEOPLE! IF YOU’RE THINKING OF LAMINATE OR CARPET, ILL GIVE THESE A MISS IF I WERE YOU, AVOID !”

Helpful Report

Posted 4 years ago

“I went to the Staples Corner branch to order a sofa and chair. I should have known when I received a call the next day from the person that I dealt with, asking if I had ordered with them. Amazing that the full amount had been taken from my account but he had forgotten that he'd sold it to me. He was insistent that it would be delivered on a certain day, stressing that I should make sure I was at home. It was 2 months after my order date but I accepted. On the day of delivery, nothing! I call SCS and they say it will be another 3 weeks. Only that I called, I would be waiting, still. I said I was not happy and was told that the branch manager would call mw within 48 hours. 4 days later, no call. I call the branch to be put through to the Sales Manager, who tries to put me through to the person, on te shop floor, who sold me the furniture. They did not want to deal with me at all. I was then put through to someone else, who told me that my delivery would be another 4 weeks later! Not 3, like customer services told me. I told them I was not happy. They said that I could cancel after this time, if I was not happy. So, 3 months and no sofa! Of course I said it wasn't good enough so they said the branch manager would call me back. That was nearly 2 weeks ago and nothing! DO NOT BUY FROM THIS STORE! THEY ARE INCOMPETENT AND LIARS. I am telling everyone about my experience. They don't deserve your custom. One star is too much for them. I'm terrified to see what goods I will receive, if I ever do receive them!”

Helpful Report

Posted 4 years ago

“What an appalling company,waited for the delivery and fitting of a carpet Aug 24th no fitter or carpet many many phone calls with promises to phone back and no explanation as to what had happened.Having paid upfront for the order I have asked for my money to be reimbursed,I will not buy from SCS again,if I could put zero stars I would.”

Helpful Report

Posted 4 years ago

“Never again will I buy from this company all they want to do is repair a repaired that’s been done don’t answer emails just broken promises via phone”

Helpful Report

Posted 4 years ago

“Do not buy from scs furniture may look ok. And don’t get me started on customer services 15 emails sent and not one reply apart from we get back to you in 3 days”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

SCS Reviews