SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,847 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order a carpet June and still waiting for it they keep getting The order wrong the staff at scs castle vale need to be trand in delling with customers the managegers are totally useless so I will not use scs again they a totally bad company so don't use them they don't contact you and they don't phone to let you how your orders going”

Helpful Report

Posted 4 years ago

“Had a very bad experience with this SCS Farnborough they didn’t do the job properly and I put my reviews on SCS website and they asked me to email @chiefexecutive @scs.co.uk but it’s says invalid email id How can they do that that’s insane and we don’t want the same person to do the job again but they said it’s has to be the same person they can’t replace him don’t know why well we are not happy with his work but they have force and said it will be him not other worker don’t know what gonna happen now omg it’s making us so worried and stress from that store SCS in farnborough Never in my life go to that Horrible store .”

Helpful Report

Posted 4 years ago

“D Marshall. We are having exactly the same problem. We are in contact with the Citizens Advice Bureau who are being most helpful.”

Helpful Report

Posted 4 years ago

“I had same problem they are utterly the worst everything they put me through has left my mental health in bits. Please don’t use them I am so stressed it’s unbelievable. They are not a nice company to deal with. They certainly don’t care about the customers and what they put them through.”

Helpful Report

Posted 4 years ago

“We bought a 3 + 2 seater leather Lay-Z-Boy powered recliner set, delivered 1st February 2020. Quickly established a machanical fault with the 2 seater. Their technician came and confirmed that the whole action needed to be replaced in March 2020 as it had a manufacturing fault. Told not to use the sofa as the whole side has dropped and is pressed against the floor. They very quickly pointed out that as the fault has been reported more that 30 days from delivery, we cannot reject it. It is now October 2020, and they refuse to confirm when we can expect them to rectify the fault. We are using section 75 of the consumer credit act to either force them to rectify within 21 days, or come and collect the sofas and give us our money back. ScS customer services are the most woeful, frustrating and just plain ineffective "service" department we have ever dealt with. AVOID ScS at all costs.”

Helpful Report

Posted 4 years ago

“We bought two carpets from SCS, one of which had a visible defect in the pile which I reported within an hour of the fitters leaving, supplying a photograph as requested. After several emails that got no response and two subsequent phone calls to their so-called 'aftercare' people, in which we were told they would contact the manufacturer and get back to us, we are still waiting for a response after two weeks. What the manufacturer might say is irrelevant - SCS supplied the defective carpet and are in breach of the Consumer Rights Act. Their total failure to communicate suggests they couldn't care less once they have your money. Don't give these cowboys your business.”

Helpful Report

Posted 4 years ago

“I would not have even rated them 1 if there was a choice of 1 or minus. They don't inform customer that you are not allowed to cancel your order and they don't verbally or give you written figure of the cost ie glides etc. Why would I want glide for stool costing £40 when if can lift it . I tried to cancel my order within 2 hours I was told that I could not because allegedly the manufacturers have started to build the sofa. What a load o bull. The Manager in Dartford store is rude, abnoxious and a liar. Had heard how of how many unsatisfied customers there are. Stupidly i was trying to prove them wrong. Legally you have the right to have 7 or 14 days cooling off period but this is the only way SCS traps customers.”

Helpful Report

Posted 4 years ago

“Bas 052 066 very proffession tidy and polite came on time and called to say how long they would be can't speak for anyone else but both very helpful”

Helpful Report

Posted 4 years ago

“No customer service delivered my £5000 sofa didn't unrap it or put it together sofa damaged thay will not not answer the phone. had to dive 25miles back to the store. aragant and no help. Never again”

Helpful Report

Posted 4 years ago

“We bought a sofa which was over stuffed and manager in shop did not want to know. He suggested he comes round and jumps on it. Give it time he said. We did it was no good. Contacted customer services and we had to pay for one of their upholsterers to do report on sofa. She said over stuffed and took loads out. I asked for refund of fee as sofa was faulty when delivered. They refused.”

Helpful Report

Posted 4 years ago

“Ordered carpet and wanted to include passage but was told it couldn’t be done as manager was to busy to work out a price so unable to get it. SCS phoned to say carpet would be fitted today first thing came back from holiday early to get furniture out of rooms no carpet fitter arrived unable to contact SCS by. Phone texts or emails my advice would be avoid. At all costs especially the hull branch do not use they talk a good sales pitch but don’t deliver”

Helpful Report

Posted 4 years ago

“Scott and Dean delivered our sofa and we’re lovely and friendly. They were prompt on arrival and very helpful.”

Helpful Report

Posted 4 years ago

“After carpet was fitted we found damage to walls where plaster had been damaged - carpet not fitted properly - not stretched enough before cutting - it bubbles up in several places - 6 months later we are still waiting for job to be fixed - terrible service and attitude - will never use them again”

Helpful Report

Posted 4 years ago

“This is a lying unscrupulous company. Sold me flooring and arranged weeks ahead for fitting .on the day no text so rang and on list .3pm no show so rang back and said my fitting cancelled because this scummy company got a full house fit so cancelled without telling me. My son and I were self isolating the following week as he was due to have serious valve and artery heart surgery so they promised next day then cancelled as didnt have the flooring. It took nearly a week later and was difficult to sort out with self isolating. Fitter said he was leaving as they are as dodgy as they come blame game never them . Shocking customer service and a totally unscrupulous company PLEASE AVOID like the plague”

Helpful Report

Posted 4 years ago

“Customer service is non existent. Ordered sofas after was told it would definitely arrive within 12 weeks, we did leave 3 weeks after just in case. Got rid of old furniture one week prior to our 12 week dead line to now been told after phoning every day for over two weeks that the furniture maybe another three weeks plus before deliver. A e. Mail or phone call would have been good to let us know the furniture was delayed. They quick to take your money but that’s about all they care about”

Helpful Report

Posted 4 years ago

“Never again! Carpets laid last November - 3 out of the 5 styles we chose are defective and need to be replaced. The third carpet was only surveyed and confirmed faulty a week ago and without any contact from the aftercare team, fitters turned up expecting to replace that room while doing the others! As for the sofa, cushions lost all their shape within 2 weeks of having them, currently having to plump up about 3 times a day just so they look kind of ok although no point as they are flat again the second you sit on them. Customer service.......doesn’t exist! Would not buy from them again. Wish I had read previous reviews first before buying.”

Helpful Report

Posted 4 years ago

“Worst service I have ever received, firstly we did not receive order confirmation email as they did not take down the correct information, secondly when we finally got the email after holding for hours on several days we got the emails but with the wrong dates agreed for the carpet to be fitted, when we contacted the store, they cancelled that date but did not get back to us with alternative date, we then had to contact them again after being on hold again for over 40 minutes, they then confirmed another date after I had to visit the store, during this visit we were told they had no carpet fitters to fit the carpet but they still continue to sell carpets and promise fitting even though they have no fitters. After the second cancellation I informed the flooring manager Lee that I expected another date confirmed today, I did not hear from him for several hours, so finally I had to call customer service line again on hold for nearly an hour, was finally put through to the store Lee informed me that he could not confirm a date, so I if the regional manager would conta6me to discuss, he called me back and said that the regional manager could not contact me as they were to busy !!! I then informed him that I would be cancelling my orders for both the carpet and SOFAS, where he then informed me that we could not cancel and that we would be sued if we did. This is the worst company I have ever dealt with. Please do not use. The store in question is the Purley Way branch in Croydo”

Helpful Report

Posted 4 years ago

“Sofa had a clicking noise when delivered When you sit on it you slide into the arm of sofa SCS won’t change it Never have I had such rubbish in my home .. please don’t waste your money buying from them”

Helpful Report

Posted 4 years ago

“STAY AWAY!WARNING! Where to start but I'll make it in a list for simple reading: 1-flooring ordered with wrong doorbars sent. 2-received contract which was incorrect in fitting costs. 3-had to pay double fitting costs as SCS totaled the wrong fitting price! 4- waited three months to get flooring fitted. 5-had to rearrange fitting dates as they had no stock after ordering. 6-had to get another fitter as the fitter they recommended was verbally rude and abusive. 7-had to chase refund for additional fitting fees that we were quoted contractually wrong. 8-bad blasay service from manager. 9-had to go into Croydon store four times to project manage staff 10-constant emails to store and HO with no outcomes 11-WORST EVER !”

Helpful Report

Posted 4 years ago

“Customer service or should i say what cutomer service. contacted them over a week ago still waiting for someone to get back to me. Store staff at Pasiley Branch not much better”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,847 reviews