SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,807 Reviews

11 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,807 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a lying unscrupulous company. Sold me flooring and arranged weeks ahead for fitting .on the day no text so rang and on list .3pm no show so rang back and said my fitting cancelled because this scummy company got a full house fit so cancelled without telling me. My son and I were self isolating the following week as he was due to have serious valve and artery heart surgery so they promised next day then cancelled as didnt have the flooring. It took nearly a week later and was difficult to sort out with self isolating. Fitter said he was leaving as they are as dodgy as they come blame game never them . Shocking customer service and a totally unscrupulous company PLEASE AVOID like the plague”

Helpful Report

Posted 4 years ago

“Customer service is non existent. Ordered sofas after was told it would definitely arrive within 12 weeks, we did leave 3 weeks after just in case. Got rid of old furniture one week prior to our 12 week dead line to now been told after phoning every day for over two weeks that the furniture maybe another three weeks plus before deliver. A e. Mail or phone call would have been good to let us know the furniture was delayed. They quick to take your money but that’s about all they care about”

Helpful Report

Posted 4 years ago

“Never again! Carpets laid last November - 3 out of the 5 styles we chose are defective and need to be replaced. The third carpet was only surveyed and confirmed faulty a week ago and without any contact from the aftercare team, fitters turned up expecting to replace that room while doing the others! As for the sofa, cushions lost all their shape within 2 weeks of having them, currently having to plump up about 3 times a day just so they look kind of ok although no point as they are flat again the second you sit on them. Customer service.......doesn’t exist! Would not buy from them again. Wish I had read previous reviews first before buying.”

Helpful Report

Posted 4 years ago

“Worst service I have ever received, firstly we did not receive order confirmation email as they did not take down the correct information, secondly when we finally got the email after holding for hours on several days we got the emails but with the wrong dates agreed for the carpet to be fitted, when we contacted the store, they cancelled that date but did not get back to us with alternative date, we then had to contact them again after being on hold again for over 40 minutes, they then confirmed another date after I had to visit the store, during this visit we were told they had no carpet fitters to fit the carpet but they still continue to sell carpets and promise fitting even though they have no fitters. After the second cancellation I informed the flooring manager Lee that I expected another date confirmed today, I did not hear from him for several hours, so finally I had to call customer service line again on hold for nearly an hour, was finally put through to the store Lee informed me that he could not confirm a date, so I if the regional manager would conta6me to discuss, he called me back and said that the regional manager could not contact me as they were to busy !!! I then informed him that I would be cancelling my orders for both the carpet and SOFAS, where he then informed me that we could not cancel and that we would be sued if we did. This is the worst company I have ever dealt with. Please do not use. The store in question is the Purley Way branch in Croydo”

Helpful Report

Posted 4 years ago

“Sofa had a clicking noise when delivered When you sit on it you slide into the arm of sofa SCS won’t change it Never have I had such rubbish in my home .. please don’t waste your money buying from them”

Helpful Report

Posted 4 years ago

“STAY AWAY!WARNING! Where to start but I'll make it in a list for simple reading: 1-flooring ordered with wrong doorbars sent. 2-received contract which was incorrect in fitting costs. 3-had to pay double fitting costs as SCS totaled the wrong fitting price! 4- waited three months to get flooring fitted. 5-had to rearrange fitting dates as they had no stock after ordering. 6-had to get another fitter as the fitter they recommended was verbally rude and abusive. 7-had to chase refund for additional fitting fees that we were quoted contractually wrong. 8-bad blasay service from manager. 9-had to go into Croydon store four times to project manage staff 10-constant emails to store and HO with no outcomes 11-WORST EVER !”

Helpful Report

Posted 4 years ago

“Customer service or should i say what cutomer service. contacted them over a week ago still waiting for someone to get back to me. Store staff at Pasiley Branch not much better”

Helpful Report

Posted 4 years ago

“ Reviews About ScS SofasReviews 232,224 • Excellent 4.7 www.scs.co.uk Asking for reviews See business transparency Reviews Write a review Excellent 82% Great 12% Average 2% Poor 1% Bad 4% Filter by: Rating English Mr H 1 review 2 minutes ago Invited Don't bother.. Don't bother... we signed but we're still undecided and told we had 7 days to change our mind. So we thought we had 7 days to cancel. They DO NOT tell you otherwise. My partner started to feel unwell and left the shop to sit in car i was starting to feel groggy. so I signed thinking if we didn't want it we would straight away cancel. A few hours later we got more poorly went and got tested and sad to say we have covid 19 hence the rush in store when we started to feel groggy. I tried to cancel 6 hours later sent numerous emails and phone calls to be told no they didn't imply we could cancel, which they did. And we were buying this £4000 couch weather we liked it or not as we signed doesn't matter on the circumstances unless someone died or got sacked which they would want proof. My partner and I are now quite poorly and stressed and just stuck with it. No1 wanted to help and the emails I got in reply were quite snotty. Never have I been treated in such a way by a company. And never will I ever go near them again. The fact our father bought a sofa which totally peeled after few month should have made us stay away. They ignored his calls to he's stuck with it. We were assured in store this was a one off and needed to sign. When I got back and read reviews it's not a one off at all..”

Helpful Report

Posted 4 years ago

“Brought carpets from scs took day of work and they cancelled fitting.Got another date which was meant to be today and they rang and cancelled yesterday.... what is going on with these people my. Brought carpets for whole house and a three piece suite......Definitely thinking about cancelling the whole lot now and going elsewhere”

Helpful Report

Posted 4 years ago

“Poor quality products that are massively overpriced compared with the other sofa shop a few doors away. Aggressive commission based selling of unwanted add ons and when we tried to cancel our order we were treated with rudeness and disdain. Unfriendly , unprofessional and unhelpful. I would definitely not go back and will tell everyone I know not to use this shop. Rude, rude rude.”

Helpful Report

Posted 4 years ago

“The price was great for my new sofa,I was given the hard sell and assurance that the sofa would fit in my front door ,apartment but guess what it didn't,for 3 hours it was left on the doorstep in the rain until some other driver came to pick it up.Then came the attempt of taking it apart and putting it together in my apartment a week later l add,the cushions don't fit,the back of my sofa is stitched together appallingly .weeks later ,12 hours of my time trying to speak to people about this ,having to repeat myself time and time again because they keep passing me over to some other idiot to resolve the issue,I'm so very angry with such poor and inadequate people whom personally don't have a clue what they are doing.18 weeks I placed my order,I'm finding my sun loungers more comfortable would not recommend this company at all its appallingly customer service.”

Helpful Report

Posted 4 years ago

“Paid £3000 for a sofa and started to.look tired and worn after a few months.We had an insurance police forces on us in store.(castle group insurance)They refused to pay out coming out will all.sorts of excuses.We are now putting in a claim through the courts. Avoid buying from SCS at all costs”

Helpful Report

Posted 4 years ago

“lie lies lies missold carpet, bought a carpet at £20psm and had delivered £14psm, and evan sent wrong colour, terrible now refuse to sort or refund evan though we don't have a carpet fitted???”

Helpful Report

Posted 4 years ago

“Possibly the worst customer service ever!”

Helpful Report

Posted 4 years ago

“We tried our suite in store prior to purchase but were not told that the one we would get would take months to bed in and in the mean time be extremely uncomfortable. Plus the 3 seater sofa is only suitable for 2 people as any one sitting in middle is sat on wood and metal mechanism. I dread sitting on this suite its made my arthritis worse and I have permanent stiff neck. Scs not prepared to do anything. Totally disgusted”

Helpful Report

Posted 4 years ago

“Terrible mess with the carpet service, which I was finally fitted in June after receiving 2 dates being changed and being messed around. Lino was incorrectly cut, stabbed my toe on an exposed nail and there is no free carpet fitting service, the price on the invoice was less than what I paid to the fitters! I've received promises advising would rectify and compensation, which have never happened. Terrible and stressful”

Helpful Report

Posted 4 years ago

“We bought a corner couch and chair both motorised - after 8 months the fabric started to fail and fall apart - spent the last 6 months trying to get some customer service - to no avail They sent an independent technician to inspect who said it was clearly a fabric issue and nothing we had done.He did warn us however that the company would try to blame us and take no responsibility. Several weeks later we were told that it must be miss use Initially offered to recover failing area - then later told they wouldn’t do anything We have been told it is not their fabric at fault . Bear in mind we have still got the previous couch that we used in exactly the same way for 8 years - there isn’t a mark or any wear on this one. We are not overweight as a family - we have our own business so work from 6am till 6 pm - so we do not sit on the couches all day every day . What a waste of £3000 I will be doing my best to protect anyone I come across from having the same misfortune as me. BEWARE DO NOT BUY FROM THIS COMPANY I am still waiting for a manager to ring me back ‘ as promised ‘ but was told it would be 15 working days That was 5 weeks ago Please see Facebook group SCS Sofa and furniture complaints With over 2000 unhappy members”

Helpful Report

Posted 4 years ago

“Do not buy anything from SCS ordered 2 carpets, 4 seater sofa, snuggle chair and footstool 02/02/2020. Carpets were fitted (good quality carpet but fitting was shoddy) furniture arrived beg of March and was immediately rejected as it wasn't what we ordered. Was told someone would call, they didn't so had to go back into store. Wish we had cancelled there and then but was persuaded to order again. Finally delivered 25th July. 2 cushions were not fitted correctly marks on chair, feet loose and falling off , bare staples on inside of chair, creeks all over when you sit down and the list goes on and on. Aftercare keep wanting to send someone else out (that is when when you finally get through) emailed exec team and they don't respond. I cannot keep taking days off work at my expense for something that has clearly been thrown together. If I could give them less than 1 out of 5 I would! Not been able to get through to customer service/aftercare tells you something. Avoid at all costs!”

Helpful Report

Posted 4 years ago

“Please, please do yourself a favour and avoid this dishonest company, selling cheap Chinese shoddy goods. This review is an update from a review I wrote here 2 months ago now, concerning being sold a faulty 3 seater sofa from ScS Staples Corner branch in London. It is now 4 months since I reported my damaged sofa to ScS and have been given dates for repairs that have not materialised. So many excuses, parts delivered to wrong address, no technicians available from one month to the next. Delay tactics so they don't have to deal with you, hence they keep your money. I have sent many emails now to C.E.O. David Knight, ScS customer service manager and the incompetent repair service company they use called 'Homeserve', all to no avail. I have asked twice for a full refund which has fallen on deaf ears. I will have to fight to get my money back as this company is a complete RIP Off !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Stupid count sucker that’s scs stand for. First and last time😡”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,807 reviews