SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,816 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,816 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“all was ok”

Helpful Report

Posted 7 years ago

“Possibly the biggest crooks on the market might as well be wearing a baraclaver when they take your money. Ordered a settee (lazyboy) on the bank holiday sale at birstall retail park a corner settee 1 of the first things we asked after deciding on the settee we wanted was about delivery because we live in a town house and the living room is on the middle floor and we got told by the sales person that there would be no problem and it splits into sections and they deliver these sofas all the time and to stop worrying. So today was delivery day of are settee. The corner part of the settee would not go upstairs after phoning the shop and speaking to an imbecile called Simon we got told and these was is very words after we said that the sofa wouldn't fit and your colleague said there wouldn't be a problem " I doubt she would have said that and we say anything so you sign on the dotted line and you should have checked your terms and conditions anybody that doesn't it's there own fault for being so naive" we got told we can choose another sofa that fits and we lose 30% of the total cost of the sofa which is around £800 or we pay and upholsterer £200 to take apart the middle part of the settee and put it back together at the top. After speaking to customer services and waiting for phone calls back all day they are about as much use as a chocolate fireguard.”

Helpful Report

Posted 7 years ago

“Lack of communication, as waited for a month for them to fit our carpet on our stairs and Landing they lost our paperwork as no one came to to do the carpet, went to the store to get our money back to be told that the person who can do that is lunch, when she's back she will refund us and call to confirm but 2 hours went by and no call so we went back to the store only to find out that she didn't know anything about a refund, eventually we got our money back but will never step foot in a Scs store again.”

Helpful Report

Posted 7 years ago

“Sofa delivered with wrong feet waited weeks for the correct ones to arrive. When they did eventually deliver correct feel they were minus the fittings to attach them. Whats worse is underneath of the sofa is frayed and falling apart. The customer service is appalling nobody answers the phone, head office useless. I will be going through my credit card provider to get my money back. Dont buy anything from them is my advice.”

Helpful Report

Posted 7 years ago

“SCS are selling La-Z-Boy recliner sofas that are defective. When reclining, the side of the sofa lowers and grinds into the floor which WILL wear a hole in your carpet or, if you don't have a carpet, wear out the bottom of the sofa. SCS are aware of this fault, it was confirmed by their engineer who inspected my sofa (he declared it "a design fault") and I visited the Nottingham showroom and showed the salesman the problem which exists with all UK made models, but these sofas are still on sale. Requested that the manager of the Nottingham branch call me. That was over a week ago and I have heard nothing.”

Helpful Report

Posted 7 years ago

“Sofa quality has slipped a bit in recent years but that aside customer service excellent as usual.”

Helpful Report

Posted 7 years ago

“Bought an Endurance model leather suite from Scs less than 3 years ago and was advised to buy the 5 year warranty to cover every e ventuallity .when the leather started to peel the insurance company Castelan said it could not be repaired and said it was wear and tear and rejected the claim.I challenged the rejection and they had a change of heart and offered me less than half of the purchase price.Scs sold me a poor quality suite and a worthless warranty.There is no way I can replace the suite with the compensation I have been offered. BUYERS BEWARE”

Helpful Report

Posted 7 years ago

“Shocking customer service.”

Helpful Report

Posted 7 years ago

“They haven't as yet been waiting for my stairs and landing carpet to be delivered and still waiting!”

Helpful Report

Posted 7 years ago

“Faulty goods customer services are shocking and the store manager”

Helpful Report

Posted 7 years ago

“Bought top of range Lazy boy suite to discover had manufacturing defect. Had to pay £60 charge to have SCS send someone out to tell us this. SEVEN months later and the suite remains damaged. SCS sent out man to fix both chairs after waiting 4 months for parts..., only to discover wrong parts sent. Despite repair guy telling SCS COLOUR WONT MATCH. Shocking customer service”

Helpful Report

Posted 7 years ago

“Would give zero if could! Its not the store its the AFTERCARE team! We bought our 1st ever brand new sofa in September for £2500 its a special chiropractic one by Dec it was twice broken the seats are all faulty and when u sit on one the other is like an armrest! It's bn going on since Dec they've sent technician out 3 times but he takes photos underneath! He Really scared me last time cos he was on phone to manager while here and i asked him to admit he'd Sat on it and how bad it was - his eyes were flashing angry he was Literally Yelling at me! They've cut 1" seat pads in half - stuffed them in Half of each cushion and said That's for goodwill! It's awful. We've gotta go through Solicitors now with our home insurance.”

Helpful Report

Posted 7 years ago

“Was very good but then ...... Very good, really pleased. Happy customer is what I would have said up until today. I got a phone call "we have given you the wrong sofa" a week later after it was delivered so it's now second hand. I have two young children and three cats who is going to want this sofa now? If I wasn't stressed enough after just moving house I have just had to have open knee surgery to remove a tumour from my knee all in a week and now this. Thank you so much SCS just what I needed. I was then told they had to deliver me my sofa, now because I have only just come out of hospital I have appointments so when I said I had a time slot on the day they wanted to swap over the sofas they started to moan that it was slightly inconvenient. Oh I'm so sorry. Delivery was late I missed a hospital appointment, because when they did deliver my sofa it was in such bad condition even the driver refused to leave it. Now today nearly two weeks after first delivery I have another phone call. I explain the sofa they tried to give me to replace the one they first delivered was in such bad condition it looked like it had just come out of a skip. I was then asked to send an email of the pictures and she would get straight back to me which I did. Did she get back to me did she heck. I'm so stressed out oh and not one apology. SCS have made my life hell avoid like the plague.”

Helpful Report

Posted 7 years ago

“Don't buy from scs shocking customer service aftersale”

Helpful Report

Posted 7 years ago

“Armrest has broke come to fix it still not fixed and don't want to replace”

Helpful Report

Posted 7 years ago

“I would not recommend the SCS carpet store in Stafford ! Ordered my carpet on the 1/01 /2017 , wasn't in a rush for it so had it fitted yesterday 11 /5/ 2017 so they had my order for over five month , But they have left me without any Door bars ! And have stuck the carpet down with Duck tape , and I don't know when I will get the door bars ,on top of that they are aware that my 88 year old disabled aunt lives with me ,which is very dangerous for her she could quite easily trip over the duck tape or the carpet , I cannot believe how bad the customer service is at SCS in Stafford! I wouldn't recommend them to my worst enemy !”

Helpful Report

Posted 7 years ago

“Paid £3000 for a suite from Stockport branch that took 5 months to be delivered! Absolutely no help from sales people once the sign you up for a purchase. Eventually arrived without the feet. sCS not interested one bit and told us they would never come. Disgusting”

Helpful Report

Posted 7 years ago

“I don't know how they can have such high ratings on their website. I can only assume they remove or pay no attention to these poor ratings when calculating their stars. I have only given a 1 star on this one because it is the lowest you can pick. I'd rather give no stars. I wanted my new sofa in time for my daughter's wedding. I had liked one at DFS but they were 14 weeks delivery. SCS were advertising online that they were 10 weeks delivery - this made it the week before the wedding. I would never have used them otherwise. I ordered in store from a really nice sales guy who couldn't do enough for me. He also confirmed it would be 10 weeks delivery. I went in one month before it was due for delivery to pay the final amount. They again said it would be within the 10 weeks. Apart from me asking on these two occasions they never got in touch once to keep me informed. 2 weeks before it was due I rang to get a delivery update. They told me it was going to be a month later than the 10 weeks. I said this was not what i had planned and they said they would send an email to 'gee them up' and would get back to me the following Monday. I rang late on monday after hearing nothing to be told the computers were down and they couldn't help me but would ring back the next day. As I had heard nothing again I rang late the next day. I was told she would get in touch with me when she had a date. Friday came and another week had gone by so I rang again. All I got was they would have to pass it to their branch manager and he wasn't in this week! I was told I shouldn't have been told 10 weeks. They wouldn't or couldn't give me anyone's name to ring in the absence of their branch manager. Basically they don't give a toss. Their customer aftersales service is appalling. They've got the sale and had your money and don't give a monkeys what happens after that. I will NEVER use SCS again and will encourage everyone I know not to do so.”

Helpful Report

Posted 7 years ago

“Everything. ordered for Christmas as they say on the tv lol what a joke came end of January 2015' sent the wrong coloured poofee which yes I know we got free as good will gesture for being late but totally wrong colour so had to go back.we paid extra for the foam cushions as they were explained as to not lose there shape What a joke apparently after 2 years and 5 months it's normal for them to lose there shape, we ordered the Lincoln 4 seater and high backed chair and at the back of the cushions were the zip is all the stitching has looped out how this has happened they can't give me an explanation other than wear and tear which is ridiculous even one of the accessor didn't have a clue .the stitching on the high backed chair seat has frayed so there's nothing they can do there either,they were quick to sell us the extended cover which cost £200.00 which basically isn't worth the paper it's written on so we're stuck with a shabby looking setee after a couple of years wear and tear ,my advice avoid scs like the plague as there after care is worthless like many of you have said once they have your money there really not bothered,and as for the extended warranties there not worth the paper there written on, really hope people read these reviews before buying from scs.but on the off chance you do read these reviews scs I will be seeking advice as I've been missold my insurance and my cushions are not what I paid for.”

Helpful Report

Posted 7 years ago

“Purchased a Layzee boy sofa , took out the extra insurance on top of existing 10 year warantee....damaged by SCS in either their warehouse or in their delivery van- not covered by insurance, not covered by warantee, customer service really poor - no response to emails - poor response to phone calls, defensive and rude- I would never shop here again.”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,816 reviews