“Don’t purchase anything online from Sears. I have them tried to deliver a fridge 4 times !!! Everything I need to refuse delivery due to them sending damage goods. They refuse to refund my money. I have spoken to Yvette M. Ackerson. Whom is supposed to help me out all she does is snap back at me like if I’m the problem for trying to get what I paid for. She is rude and has poor customer service. I have emails to prove how she treats me and the situation. I’m advising the consumers to not buy from Sears. You will be living a nightmare like I am. Four deliveries and I still don’t have a fridge.
FYI , the delivery issue hasn’t been addressed. She replies very rudely the time has come and my problem hasn’t been addressed . I don’t even get responses from her anymore.”
“Customer service is the worst possible experience. They are in the Phillipines and Center America, which isn't an issue alone. What IS an issue is the robotic way they repeat a script over and over. Never listening to what the issue is. Never breaking script to be the least bit human. Just an infuriating repeat of "I'm sorry Ma'am for the inconvenience...blah blah blah" , in a heavy accent barely understandable.”
“Don’t buy from Sears . I purchased a refrigerator in January of 2022 . During the month of June I noticed my food was bad and by July the fridge stopped working. I contacted Sears for a repair appointment and the only available Saturday was in August. The technician ordered the parts. After 30 or more days the parts never arrived now , finally after numbers phone calls they put in for a replacement fridge. It has been 4 months that the fridge doesn’t work and Sears hasn’t resolved my problem. There was 2 attempts to deliver and all they did was delivery damaged goods that were sent back. We are mid October and I still haven’t gotten my fridge replaced and they don’t want to give me my money back. Don’t let this happen to you. It’s a nightmare. They have horrible customer service”
“Ordered a refrigerator and the water hose for delivery to a Home Town store. Received an email indicating my order was being processed. After a week I checked delivery status and saw that my order for the refrigerator was canceled but I was charged for the water hose. There is no option for customer service and I was told to call the store directly for a refund. I contacted Home Town and they referred me back to the 800. The 800 number referred me to online chat that states I should receive a refund in 10 days. 5 phone calls and no functional customer service option. Will not order from Sears again”
“We spent 2.5 k on a new refrigerator. It came without the handles. We have been over 9 months trying to get the handles. As of now we have 2 out of the 3 required. Now the unit is no longer manufactured and the parts store is at zero balance. We will never get our third one. We were informed today it is not eligible for replacement. Even if it is THEIR screw up. We have called them twice weekly for 9 months without success. Not only are their parts people morons. They have shoddy service. Thanks for nothing. I will never again buy a sears appliance. Very dissatisfied. If I could give you a zero I would.”
“Setting up apptmt a hassle, canceling nearly impossible. Of course they need your card # to process your initial apptmt, but when twice in succession they never show, never call, never text, they don't send a credit to your account to comp you for the valuable time you have twice wasted waiting for them to come. The ultimate indignity is NOT being able to cancel online, but having to wade through numerous teleprompts to reach an illiterate genius who takes more than 1/2 hour to generate a 15-digit cancellation # for your original apptmt.
I never bother to review business services, but this has me so irked that I have to warn ALL CONSUMERS - CAVEAT EMPTOR.
After Sears Appliance Repair not showing twice, we defaulted to our local guy Larry in Neptune NJ who gave us a next-day slot and fixed the washer pump on the spot when he came. Considerate, courteous, efficient.
SEARS must be run either by fools or trolls. STAY AWAY unless you want problems!”
“When we built our home 6 years ago we bought a Kenmore Elite 30cu ft. Refrigerator. I spent neatly $4,000 including tax and delivery.
Two months ago it quit heated my food and left my with hot defrosted and ruined food.
I called my warranty company which is Choice Home Warranty.
They called Sears to repair it. Today im 2 months with no repair.
Today they canceled my appointment and rescheduled. FOR ANOTHER MONTH!!!! Now they arent coming until October 29th. Three months is totally unreasonable for repair. This fridge was built with an LG compressor which is part of a class action lawsuit. Dont ever buy from Sears. They dont care at all about you after the sale is made. Run away as fast as you can or you'll be sorry. If you already did buy one if wish you luck.”
“You are a fraud ,charged my account and haven’t received stove and you wont refund my money. And I was told to keep paying payments or you will charge me late fees, I will be complaining to the nc attorney general and plan on contacting the news media . You are a fraud!”
“Brand new refrigerator purchased. Freezer would not seal, kept icing up. Called for service, repairman came out, ordered a new seal and freezer door. Door backordered so they eventually sears scheduled delivery for a replacement refrigerator. Same make and model delivered and installed. Two hours later, freezer cold but fresh food compartment not cooling at all. Called home service and repair could not be scheduled until weeks later. End result, I will never buy from Sears again.”
“Waited two weeks for a repair man to come and fix my washing machine
I purchase the washer and dryer from sears inform them of the problem I was having with the washer
technician came out did not have any parts that I needed to fix my washer
And then I was charged $135 for him to come out and my machine still doesn’t work seers is a rip off do not send them to your house all they want is the labor money the $129 which they charge me $135 with my debit card
poor for business practice”
“I ordered fridge when the company delivered it they left it in drive way and refused to pick up the old one even I did payed for the pick up services and told the but they said they have no order to do that . tried to reach sears customer services by the online or phone I got lost . my Order #911659752”
“your site keeps erasing my comments! this is the worst customer service experience i have EVER HAD with a company. what should have been an easy fix turned out to be a nightmare because you can't get a hold of them to make changes and they have to ship the order before they can cancel it! SEARS CUSTOMER SERVICE gets an "F"
i could not communicate with the company!”
“I’ve been a loyal Sears customer for almost 25 years, but no more. The service I received has been by far the WORST service EVER. I had to have my dishwasher replaced because the one I purchased 2.5 yrs. ago was defective. I purchased the master warranty plan, of which was honored. However, the issue was getting the proper service and support with placing the order and getting it installed. Where do I begin with this horrific experience? First, I totally disrespected by a store clerk at the Sugarland store location. He was rude and totally unprofessional. So much so I personally had to go into the store to get the support I need because while talking to him over the phone he basically told me to shut up and I quote his exact words were "lady you have said enough ". Talk about rude and unprofessional. Second the dishwasher was dropped off, but the removal of the old dishwasher, nor the installation was done. So basically, I have a new dishwasher still in the box in the middle of my kitchen floor. The technician called but never showed up. I waited for the 5 hours. When I called to get answers, nobody could answer my question or help. The service was so bad, that while talking to one of the customer service representatives all I heard in the background was the chicken(s)!!!! Literally.
At the end of the day my issue hasn't been resolved, the dishwasher is still in the box and I've yet to receive a call letting me know when job will be completed.
Horrible, horrible service!!!!!!!!
Signed
Very disrespected, unsatisfied, no longer loyal customer”
“If I could give zero stars I would. From my AC and duct work being installed and them leaving damage to parts of the ceiling, to the now $209 I was charged and told would be refunded. DO NOT USE SEAR FOR YOUR HOME IMPROVEMENT. I recommend running. They have no actual customer service line for help. Absolutely horrendous.”
“Sears is the worst ever, I brought a refrigerator from them, it took them 4 months before I even received it with numerous follow up calls to them.
After receiving it, it only took 1 year before it went bad, fir it stop making ice, then stopped freezing, they are telling me a technician can't do anything over the phone and warranty already expired. This is the worst, I would NEVER recommend anyone to purchase equipment from them.”
“DO NOT BUY FROM SEARS. They are the worst company to deal with when it comes to repairs. Four months after I purchased an $1,800 washer, I started hearing a rattle when spinning. 2 months later a repair man finally shows. He did nothing but ordered parts. 2 months for parts to arrive then I could finally schedule the repair another 2 months out. The day after the "repair" the entire drum started banging against the door; a much worse condition than before. Quess what? I have to wait another 2 months for a repairman to fix what the other made worse. Now, the slamming of the drum and shaking has damaged my pedestal so the door no longer closes and the washer will not drain, spin, etc. Basically it is dead and I'm having to use a laundromat. When you call to complain, all you can get is their call center persons who are simply service call schedulers. You are given no other recourse. If you buy from them, it better be just a hammer.”
“Worst customer service ever. No human voices. Scripted employees who can’t be understood. My refrigerator broke 7 mos after purchase and I can’t get any service for over a month. I will never deal with Sears again.”
