Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,949 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,949 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was prompt and I was kept updated throughout, however the quality of the flowers that arrived were shocking all the petals had fallen off, they looked like a £5 bunch of flowers I was so embarrassed”

Helpful Report

Posted 5 years ago

“Flowers delivered 24 hours late for daughter's 40th birthday. Raised a number of emails to the Customer Service Department - what a waste! Customer service is of such a low level it would suffer vertigo in a sewer. All I received was an unhelpful, unsympathetic, uncaring, could not care less, take it or leave it attitude. My advice to anyone contemplating using this company is very simple. DON'T! In my 67 years I have raised maybe one or two complaints about rotten service, however, in this instance I simply want potential customers to be aware and steer clear to avoid the disappointment and distress you will undoubtedly endure with this NO SERVICE COMPANY.”

Helpful Report

Posted 5 years ago

“I learned not to trust their “next day delivery” nor their email confirmation. I ordered flowers on 11/22 for delivery on 11/23. I received an email confirmation showing delivery date of 11/23. I monitored their on line tracker all day 11/23 that showed the flowers were in process of delivery. The flowers did not arrive on 11/23. I requested the order to be cancelled because the order was for an event on 11/23. They refused to cancel the order. The flowers were delivered the afternoon of 11/25. Flower delivery have two expectations - one is fresh, healthy flowers and secondly delivery as promised. Serenata Flowers failed!”

Helpful Report

Posted 5 years ago

“Plant arrangement for my Mother's 89th Birthday arrived as a heap of soil and plants at the bottom of a box. I want a refund but they wont give me one as they want photographic evidence. My Mother is 89 and doesn't have a digital camera and I live 100s of miles away. They have offered me another arrangement but I don't want it. I don't want another heap of soil and plants arriving at my Mother's door. The chauffeur service they talk about in their bumph is in fact Yodel.”

Helpful Report

Posted 5 years ago

“Poor packaging and handling which resulted in a heap of soil and plants at the bottom of the box. No refund offered only replacement and I don't want another heap of soil and plants delivered to my Mothers's door.”

Helpful Report

Posted 5 years ago

“Shockingly bad automated email service, no human apology, no update on what is happening. They took the money no problem but the flowers have not arrived and no one has bothered to contact me to explain why they could not deliver to a company address.”

Helpful Report

Posted 5 years ago

“A poor website. When I got to pay It wouldnt let me. But their support staff are rubbish.. DONT USE THEM full stop”

Helpful Report

Posted 5 years ago

“I am incredibly disappointed with the delivery and with the flowers. The flowers were left in the front garden. There was no note put through the letter box saying where the flowers were. It was a surprise gift so no-one at the address was expecting them. My parents arrived home after 5pm in the dark and they didn’t see the flowers on the lawn so they were out all night long. They were discovered at 10am the following morning, sodden box, and flowers in a bad way since being in the cold all night. On top of that, the bunch was disappointing, no different than a morrrisons £5 bunch. I expected better service of delivery and a better product. I am disappointed. Will not order from this company again.”

Helpful Report

Posted 5 years ago

“Unhappy..........Had to pay £7.99 for delivery but they advertise free delivery. What a con. Flowers were not Autumn burst as requested. O well live and learn...............”

Helpful Report

Posted 5 years ago

“Ordered flowers; the wesbite, delivery service and communication was good - Unfortunatly the quality of the flowers delivered vs the picture advertsied was sub standard. Contacted customer service who made no attempt to resolve my complaint and defended the poor display.”

Helpful Report

Posted 5 years ago

“AVOID AT ALL COSTS. My husband bought a £45 bouquet which honestly isn’t worth £10. Nothing like the photos, he was mortified when they arrived. The company do not believe they are missselling in anyway and will not accept any liability or give us an exchange or refund. Roses are dying so we were advised to pull off outer petals, bouquet is mainly bush like foliage. Absolute joke!”

Helpful Report

Posted 5 years ago

“As a loyal customer of Serenata I ordered some flowers for a friend to say thank you for helping me after my dad had passed away. It was meant to be a special surprise for him. When he got home from work he found the box of flowers lying on their side in the rain. It had been raining all day and the box was soaked through and full of slugs. There is a covered porch area outside his house where the flowers could have been left to prevent them getting wet!! Instead of coming home to the nice surprise I wanted him to have, he had to come home and deal with the mess instead. Not the 'Thank You' I wanted him to have. The Customer Service team at Serenata have been shockingly poor - and not prepared to compensate me. After 10 emails (yes 10) they finally offered me a £4 refund. I will not be using this company ever again and would advise you to avoid at all costs.”

Helpful Report

Posted 5 years ago

“Nothing like the picture online and very small for the price you pay! Your better off getting a bunch from Morrison’s and asking a friend to hand deliver!”

Helpful Report

Posted 5 years ago

“I have been using serenata for years and been on both ends of sending and receiving and I honestly cannot recommend them enough! The flowers are always beautifully presented and the box intact which allows the flowers to be lush and full upon opening. I would 100% recommend them (and have done several times) for anyone looking to send flowers, even if they are last minute!”

Helpful Report

Posted 5 years ago

“After shopping with Serenta for years with no problems, I needed to complain about my latest order.I dealt with the most rude sarcastic customer service person named Sarah,All I can say is don’t ever complain because she just didn’t understand the disappointment,The ad for the flowers said 20 blooms she actually sent me a e-mail listing 18 blooms and still continued to deny it.”

Helpful Report

Posted 5 years ago

“Disgusted with customer service as I ordered a wreath for a funeral the wreath arrived 3 hours late. Moreover the wreath arrived with no name on of the person's funeral so the funeral directors did not know what funeral the wreath was for. Totally disgraceful and no apology or anything from the customer service. Don't use”

Helpful Report

Posted 5 years ago

“I ordered a rose-plant with a pot for my best friends birthday. If I knew the plant was going to last only for a week I would have bought a bouquet instead..... The plant was eaten by a lot of small worms.... Considering that the plant has been inside all the time in a very clean and clear office, there is no way the warms magically came around after the actual delivery. I am highly disappointed. Expected much more. On top of that Serenata Flowers Customer Service refuses to help me in the matter. They wont send a new flower, and they wont refund me any money what so ever, even tho it's only been 6 days since the plant arrived. I would suggest to not order anything from this company as you don't know what quality you are getting and the company take no responsibility what so ever. I could have understood if the plant just died and was dried out or something, but this is clearly not the case which the pictures shows as well. (And it's not cheap money either.) I've just lost £50. Do yourself a favour and order your flowers/plant from another company!!”

Helpful Report

Posted 5 years ago

“Absolute joke of a company ...5 stars my arse”

Helpful Report

Posted 5 years ago

“I ordered flowers for a colleague's 60th birthday, the courier apparently left a calling card I didn't receive and not even a phone call to say they were unable to find the address which was clearly put on the order form. I then on the day of delivery was emailing back and forth requesting when will delivery be made and requested some sort of compensation as I specified the date I needed delivery and it was not made until the next day. They do not want to even want to make amends eg: compensation of some sort, in their eyes as long as the flowers were delivered that's good enough for them! What a disappointment I will certainly not be ordering from them again.”

Helpful Report

Posted 5 years ago

“My father in law has sent flowers to my wife's birthday. The flowers has not been delivered, though it was written that it was. Contact service is helpless and rude. Delivery man hasn't tried to call neither using the door ring, nor using the phone. Have no idea where he has left the flowers (may be he didn't even come?). For the whole birthday we have to investigate what have happened instead of celebrating. Can't believe that such awful service available in the 21st century.”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,949 reviews