Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order for flowers and chocolates to be delivered to my mother. The delivery was left on the doorstep without the courier knocking on the door or putting a note through the door. My mother was at home all day when they flowers should have been delivered and did not see them until 24 hours later by which time the flowers and chocolates were ruined. I contacted Serenta to complain and was told I need to provide photos of the damaged flowers, my mother is 80 years old and does not have a smart phone or tablet and I live in Australia. So they would not refund me for the flowers. Very disappointed with the service and I will not use them again.”

Helpful Report

Posted 1 year ago

“Had some flowers bought for me by my Daughter & Son because our dog had died. Came home from collecting his ashes to find a wet & crushed box on the doorstep. Inside were half a dozen completely wilted flowers including 1 dead rose for a cost of £30. Utterly appalling and unacceptable. Customer services said wait 5 days and see what the are like then. I laughed out loud! I contacted the CEO of Seronata flowers (details from CEO.COM) to contact the top person directly which has worked many times before but had no reply. Says it all really.”

Helpful Report

Posted 1 year ago

“Please do not ever use this company! The order form, delivery information is extremely misleading! I placed an order for a specific funeral, a specific time of day, and the order was not delivered until hours upon hours after. The family will never know I've sent something all the way front the US to Scotland! My original delivery date was also changed without my consent. I had to go back into my account to change it back. After contacting customer service they basically told me too bad. Terrible! Terrible!”

Helpful Report

Posted 1 year ago

“This was the first time I had used Serenata. I live oversea. I have used other online flower providers before with great results - unfortunately they shut down due to covid and so I opted for this company as their online app seemed good. I ordered online to have flowers sent to my Mum in the UK for her birthday. The flowers arrived in a box, were in a very unhealthy state and did not recover with water and attention. Not the nice surprise I had planned for Mum's birthday at all. Customer service was responsive and sent a replacement, and different, bunch of flowers a couple of days later. Unfortunately it was a repeat of the first experience. On both occasions photographs were provided to verify my claim. I was ultimately given a refund but that was of no consolation. The intended experience was lost. There is something not right with this company's delivery method. I would recommend staying well clear if you want to surprise someone with an online order of nice flowers from Seranata.”

Serenata Flowers 1 star review on 18th April 2023

Helpful Report

Posted 1 year ago

“My aunt sent flowers to my mum as my father had just passed away. The box was dumped on my neighbours drive in the rain. My neighbours tried to revive flowers but the box was destroyed, the sympathy card soaked, the flowers broken and wilted and the stick demolished. I sent a message with photos of the box and flowers in the destroyed wrapping and threw flowers in recycling bin as too upsetting receiving dead flowers when someone you love has just died. I was sent a message saying there was nothing they could do without a picture of said flowers in a vase so had to climb in recycling bin to get them out and arrange them and send photos. I got a curt reply saying on this occasion they would resend, no apology. Was so angry and upset after a difficult day with the funeral director. The flowers were meant to comfort and cheer us up. My aunt would be mortified as I’m sure they were expensive, we had to lie and thank her for them and say they were beautiful. A very unpleasant experience. Please don’t use these people. Use Bloom and Wild, have received two gorgeous bouquets from them!!!”

Helpful Report

Posted 1 year ago

“Received Mother’s Day flowers in the post this afternoon my husband and son had ordered for me £30+ ‘bouquet’ of flowers and absolutely appalled ….. not only was it the smallest most pathetic looking bunch of flowers but 2 of the stems were completely dead and another was so broken it couldn’t be used. By comparison I got my mum the most beautiful huge bouquet from Tesco for £25 that is simply stunning in comparison!! Will absolutely never be using Serenata again, supermarkets are cheaper and far superior!”

Helpful Report

Posted 1 year ago

“I ordered flowers for my mother's birthday. The idea of flowers to mark and event is that they are delivered on the day of the event. On the day of her birthday, I received an email saying they had attempted to deliver them but had failed. This wasn't true. No attempt to deliver was made and no other comntact or information was made available. When I contacted them the next day, they said they would try to deliver. I'm still waiting for them to be delivered. When I asked for an expalanation, the custoemr services person just said "I don't know". No attempt made to find out, to remedy the situation. All I got was a cut and paste of the terms and conditions saying that deliveries can be late. A day after the event the flowers are supposed to mark? Terrible service, they don;t care about customers and I will never use them again. Awful service.”

Helpful Report

Posted 1 year ago

“Just cannot express enough just how horrific the service I had from this company. This was such a sensitive issue and am still in shock how bad they were. My stepfather passed away a few months back, and my mother has understandably been a mess since then. They were married for over 30 years, and this was her first Valentine’s Day without him. Obviously, a horrible day, so just as a small gesture, we ordered some flowers for my mum from her grandson (my son). I ordered them in plenty of time and was sent a text at roughly 1pm on the day saying they had been delivered. I spoke to my mum a few hours later and she had still not received them. Obviously, this also spoiled the surprise as I had to tell them about the flowers, but she confirmed nothing had arrived. About 5pm, I tried messaging them through their chat system, but they kept me in a queue for nearly an hour. I had to leave in the end as I needed to go to work, so I sent them an email explaining this and pretty much pleading with them to sort this out due to how sensitive the issue was. I appreciate mistakes get made, but how they’re dealt with defines a company in my opinion. I didn’t get an email from them until lunchtime the next day. There was no apology and they told me they would simply need to investigate with the driver before they could comment. I couldn’t understand this, they eventually sent me a photo of the flowers that had been delivered and left in a garden against the wall. I explained that this was not my mums house as she didn’t have gravel (which was in the photo) so they had clearly delivered it to the wrong address. It took about 5-6 messages before they admitted a mistake had been made. There was no apology, and the only 2 options they gave me was to have a refund (with no compensation) or they would deliver the same flowers as initially ordered, but 2 days later. Obviously, by this point, the order was pointless as they had ruined this surprise for my mum. And as it was late in the day, the day after Valentine’s Day, that it was confirmed that I would be getting no help or resolution, I couldn’t get any flowers ordered from anywhere else. Horrific company with no sensitivity or compassion whatsoever. I asked the person I spoke to what the complaint process was, and how I could escalate this, and she told me that it was only her, and there was nothing more anyone else could do. So please don’t comment on this post from the company that you’re sorry, it would just be fake at this stage.”

Helpful Report

Posted 1 year ago

“Ordered flowers for delivery to crematorium, as I was short of time.I paid a total £52. Process was easy & they were delivered on time. However, when I arrived at the crematorium and viewed my flowers alongside those of others I was ashamed of the sad little offering that had been sent with my name on it. How I wish I'd just nipped into Tesco, or even a service station. For half what I had paid, I could have got a really beautiful bouquet. My advice? Don't touch them with a barge poll.”

Helpful Report

Posted 1 year ago

“I purchased flowers for valentines day the day before showing online that gree of charge it was almost guaranteed to be delivered. It is now the 15th at 1800 almost and still not here. A manager online said, via email as no contact number, that I should have read all of the legal jargon other than it said it would deliver in time between 8 and 8 so will not get a refund until 24hrs have passed the actual delivery time.”

Helpful Report

Posted 1 year ago

“My boyfriend ordered flowers from Serenata for valentines and it was confirmed on email as delivered to the recipient when it wasn't. I turned for customer support and they sent me a picture where the flowers was left outside IN THE OPEN FOR ANYONE TO GET ON VALENTINES DAY. I obviously asked for a refund as this was really negligent and customer support did not even apologise about what happened and is refusing for a refund for something that was never delivered to its recipient. CLEARLY, they don't care about their customers and is not very responsible. I will NEVER RECOMMEND this shop to anyone. No one needs disappointment.”

Helpful Report

Posted 1 year ago

“Trustpilot reviews Flower Market SerenataFlowers.com Overview Reviews About SerenataFlowers.com Reviews 198,462 • Great TrustScore 4 out of 5 3.9 VERIFIED COMPANY In the Flower Market category www.serenataflo wers.com Company activity See all Angela 10 reviews Rated 2 out of 5 stars 6 minutes ago Lost my custom Sent to a friend who had left hospital the day before. Her family were in the house all day. Got a message to say delivered. I wondered why my friend had not acknowledged after most of the day gone. I had to ask my friend who replied nothing came? Contacted company found they were left between two dustbins with no doorbell ring or card notification of delivery. I had mistakenly ordered the ones that come in a box I admit to that but after using this company several times before and being very happy I would not recommend or use again. Company did not seem to care as I can see from other reviews”

Serenata Flowers 2 star review on 30th January 2023

Helpful Report

Posted 1 year ago

“I received a gift of an orchid in a ceramic pot but whilst the orchid is fine it arrived with a broken pot. I emailed the complaints dept and sent a picture and pointed out that a sheet of brown paper was not an adequate protection, but was told the pot is classed as an add on and a cannot be replaced!! I did point out that the plant and the pot are sold as an entity and not as a choice re the pot but all that has happened is the sender was given a 15% refund. I am not sure that calling the pot an add on is legal but I certainly will not use this company myself.”

Helpful Report

Posted 1 year ago

“Ordered flowers, teddy bear and personalised card for sister as her dog of 12 years had sadly passed. The flowers were sent to incorrect address which meant she did not receive them until hours later. The flowers were in good condition but the personalised card with the message attached was not included within the delivery! I made a complaint and the response I received was mistakes do happen and the price of the card refunded. The occasion was what I paid for and this was spoilt really disappointing! Order number 2214798735”

Helpful Report

Posted 2 years ago

“Poor packaging broken crushed and wilted flowers. Extremely disappointed I could have bought better from aldi and far far cheaper. Needless to say I will not be using them again. What a disappointment for the person I sent them too, shameful.”

Serenata Flowers 1 star review on 9th January 2023

Helpful Report

Posted 2 years ago

“I ordered flowers for my mother-in-law for Christmas. They arrived on the correct day-Friday 23rd December. However, the packaging was damaged and the flowers started to wilt and die within days. After 6 days they had all died and had to be thrown away. I contacted customer services to let them know but they wanted photographs. My mother-in-law doesn't have a smart phone so we didn't have photos. I had contacted them in case there had been a specific problem with a supplier as we had sent flowers from this company before and been happy with them. However, I will not be using them again, as I believe that the mark of a good company is how it handles complaints and this one has been very disappointing.”

Helpful Report

Posted 2 years ago

“Had an issue with address, contacted them to rectify and was informed that i would have to repurchase and pay again. It is not worth giving your mobile detail as they do not contact you. I have been in retail for 35 years and never had such bad level of custoner service. Would not recommend this company to anyone. Choose a company who have values and standards, This company has none.”

Helpful Report

Posted 2 years ago

“Ordered, albeit it late on Friday, did not arrive till Tuesday after I chased them on Monday. Sent to my Aunt who has Parkinson's, I had put be patient on the order as she takes time to get to door. Fortunately my parents who are in their 80's were visiting. My Mum went to answer the door but the driver was down the path and flowers left on doorstep. Fortunately they were there as the potted display was all out of the pot and earth all over the inside of the box and all paperwork wet, including the card. My Dad reportted the plants but some were broken and my Aunt was quiet upset. Unfortunately my parents did not think to take pictures and didn't tell me till they got home. Complained about delivery time and state of flowers but won't do anything without pictures, and my Aunt does not have a mobile. Won't be using them again, will contact local shop to check how they deliver in future and cut out the middle man. Very disappointed.”

Helpful Report

Posted 2 years ago

“I am so happy with my bouquet, as always! I have been ordering from SerenataFlowers for 8 years now and I'm so grateful that they have been there to make family moments extra special. :)”

Serenata Flowers 5 star review on 10th December 2022

Helpful Report

Posted 2 years ago

“Do NOT use them. Worst experience ever. I ordered and paid for flowers last Friday for my daughter’s birthday to be delivered the following Tuesday. Still no flowers!! It was her first time without her family on her birthday and I really wanted to make it special for her. They’re now saying they will not refund even though flowers were never delivered!!! Worst ever”

Serenata Flowers 1 star review on 7th December 2022

Helpful Report

Posted 2 years ago

Serenata Flowers is rated 3.4 based on 5,948 reviews