Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,968 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered same day flower delivery as promoted using their online ordering via their same day delivery website page. Ordered many hours well before the 2pm deadline, paid and then waited to hear they had been delivered. Delivery can take up to 8pm it states. After 9pm still no delivery. Contacted to be told they could not fulfil the order as they use a ‘partner’ for this. They told me they had sent an email to let me know but no email was received, I requested them to forward this supposed email or what time it was sent but this went ignored. No apology and as yet no refund. Very poor. I would advise not using as they are unreliable and there are many other companies that can offer a better reliable service.”

Helpful Report

Posted 4 years ago

“Terrible quality, not fresh and only lasted a couple of days. I have had two bouquets purchased recently for me and both were the same. Terrible quality, for an expensive price. AVOID AT ALL COSTS!”

Helpful Report

Posted 4 years ago

“Received 2 bouquets recently during bereavement and both were very poor quality with flowers past their best, some with broken stems and some dead. They were made up of mostly greenery that was smelly and mouldy. I have not given honest feedback to the senders - they would be extremely upset -but I certainly would not use this company in the future.”

Helpful Report

Posted 4 years ago

“I’ve used you three times, I’ve now had honest feedback from my daughter! The flowers were mainly dead or cut short!I don’t even expect any remuneration because from the the reviews, you don’t pay back anything, I work in an environment that buys and sends flowers for others, and certainly won’t be recommending you”

Serenata Flowers 1 star review on 28th July 2020

Helpful Report

Posted 4 years ago

“Flowers for my sister’s 40th were ordered to be delivered to the pub, where she was going, as a surprise. I had an email saying that they’d been delivered and I phoned to check, but nothing had come. I contacted Serenata flowers who sent another email, saying that they’d been delivered. After a third email, stating clearly that they hadn’t arrived, I was informed that it would take 48 hours to investigate. I received a message today to say that the flowers were AT THE POST OFFICE and so clearly had NOT been delivered. Surprise and birthday ruined and one very upset and annoyed customer. I will NOT be using this company again and would not recommend them. Dreadful service.”

Helpful Report

Posted 4 years ago

“Flowers delivered on time but only lasted 3 days. Waste of money. Will not use this site again.”

Helpful Report

Posted 4 years ago

“Awful, poor service, lots of excuses! Do not use this terrible company.”

Helpful Report

Posted 4 years ago

“The delivery time was very late at night (8.55pm). I had not read that it could be this late prior to ordering otherwise I would have booked elsewhere. The flowers arrived and they were not of the quality expected. They were squint and one of the roses was already turning brown. I would never use this company again!! Overall very disappointing!”

Helpful Report

Posted 4 years ago

“Incredibly disappointing... I purchased a bouquet a few weeks before my partners birthday and on the day was informed by email that the flowers had been delivered. This was in fact a lie and when flagged to the company, customer services refused to help saying that their courier has delivered them. The flowers then arrived the following day, over 24hrs late for the occasion and the condition of the flowers and packaging was terrible and unusable. Would recommend never using this company unless you plan on buying flowers for people you passive aggressively dislike!”

Helpful Report

Posted 4 years ago

“Very disappointed. Have ordered from them before but my second order was a total let down. My total order cost me £42.97 as I ordered a vase and a birthday card too. Will not be ordering from them again. Be warned.”

Helpful Report

Posted 4 years ago

“Ordered flower to arrive today which they did already dying contacted customer service had to jump through hoops asked to send pictures of them in a vase even though I had already sent pictures which you could see how bad they were,finally agreed that they were of poor quality and would send out new ones, receive email shortly after saying chauffeur had delivered but still no flowers contacted customer service again who said I had not confirmed I was happy for new flowers to be sent very confusing but they agreed to send new ones but wouldn’t arrive for 5 days no use when I needed them delivered for a special reason, at least they processed refund straight away when asked, would have given lower score but not possible”

Serenata Flowers 1 star review on 17th July 2020

Helpful Report

Posted 4 years ago

“Delivered a day late and when arrived the bouquet was very disappointing and no where near the price paid!”

Helpful Report

Posted 4 years ago

“My grandson bought me a bouquet of roses and they were very poor quality . Extremely disappointing for my daughter who bought them on his behalf . From the outset the blooms were fading and hardly lasted any time at all . I contacted them at the time through their contact us option and had no reply whatsoever . The only saving grace was the chocolate that came with them and surely that is an enditement of the flowers supplied”

Helpful Report

Posted 4 years ago

“When ordering flowers for a special occassion, we expect that they will be delivered on the day. I mean, it is that special day. Twice now, last year and this year, I have ordered via Serenata to deliver to Finchley in London and the delelivery has been late on both occassions. Last year I accepted that this can happen on rare occassions when there is a problem, but again? Last year there was a muted apology from Serenata. This year its the pandemic. All they do is point to their terms and conditions. So be aware of this.”

Helpful Report

Posted 4 years ago

“Flowers were very poor quality and many were already decaying and drooping on the day of delivery. There is no real customer service ,as even when a complaint is made and is successful, you are only offered another poor quality bouquet. There are better quality and fresher blooms in the supermarket for a fraction of the price and I would not use or recommend this company .”

Helpful Report

Posted 4 years ago

“Birthday surprise flowers should have arrived on Saturday, was assured by email from customer service and tracking they were out for delivery. They turned up 2 days late and 1/2 the flowers were dead. Customer Service not interested had an answer for everything. Website plastered with next day delivery and 7 day free delivery!! Well not in my experience. Never use this company again and would definitely not recommend. Use local florist next time. I won’t be using a company that can’t deliver on its promises.”

Helpful Report

Posted 4 years ago

“Ordered flowers for a specific date and they didn’t turn up and got rescheduled for a different day without even telling me. Asked for a refund as the other day was to late and they told me I’m not allowed one. So they took my money and never delivered the flowers when they suppose to. There’s no number to contact them on only email. Such bad service. Would NOT recommend anyone to go here. Go somewhere where you are going to get a service that’s reliable!”

Helpful Report

Posted 4 years ago

“Ordered my daughter what I thought was a lovely vibrant bunch of flowers and what she received was embarrassing and very disappointing. I would not use this company for flowers ever again as their product doesn't match the description on their website. Steer clear of this company and support your local florist you get a better service. I have learned a lesson the hard way”

Serenata Flowers 1 star review on 13th July 2020

Helpful Report

Posted 4 years ago

“Didn’t deliver the flowers and got told it’s 48hrs for an investigation”

Helpful Report

Posted 4 years ago

“hi received bouquet from my son 1/7 /2020for my birthday which should of arrived 30/6/2020 to say i was dissapointed was understatement roses looked like they had there day as well as all the other flowers chocolates looked like they where seconds no vase was included whilst i haven't said anything to my son as he would be mortified the flowers had died by today which i believe to be unexceptional would have better flowers from a supermarket and have told my son never to get flowers on line or from yourselves ever again did write a e-mail but as of yet have not received a reply”

Helpful Report

Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,968 reviews