Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible, ordered them 3 weeks in advance for xmas, for the 24th - came today!! 5 days later. didn’t get the right colours either, requested purple and white, received white flowers only but they were mostly dead and squashed. for almost £30!! disgusting. they have now lost a customer!”

Serenata Flowers 1 star review on 29th December 2021

Helpful Report

Posted 3 years ago

“Delivery was good but that's where a good review ends. The Poincettia growing plant ordered looked ok on arrival but after a few days leaves began to drop. We are familiar with keeping poincettia plants well so it was not due to poor care. On day seven I complained to Serenata who requested photos dated withing FIVE days of receipt. I had photographed it with leaves off and black patches on existing leaves after SEVEN daysso they point blank refused to consider the complaint. Appalling customer service.”

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Posted 3 years ago

“Extremely disappointed with what used to be an excellent company. It is my opinion that they have grown too big. I ordered a Christmas Sparkle bouquet for my daughter in law. It looked nothing like the advertised picture, cost £30 and was worth about £5. I was told to wait for a few days but as the few flowers were already in bloom they looked no better. Serenata need to up their game if they are to compete with the very many other on line florists. I will not be using them again.”

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Posted 3 years ago

“Received flowers Christmas Eve as a present, the bouquet consisted of 3half dead carnations, 2sprigs of white “ September flowers “ 1sprig of a woody green foliage and 1sprig of a woody foliage sprayed silver. Absolutely awful don’t order off this sight.Disgraceful. If there was no stars that would have been appropriate. 😡😡”

Helpful Report

Posted 3 years ago

“What a waste of money flowers nothing like what’s in the catalogue you will get a much much better bouquet out of any supermarket dreadful should be nil stars”

Serenata Flowers 1 star review on 23rd December 2021

Helpful Report

Posted 3 years ago

“Dreadful experience. Zero communication skills. Don’t bother with this company - choose another.”

Helpful Report

Posted 3 years ago

“So disappointed. One order of five was sub standard. Wilted and broken flowers. No phone number to ring and all attempt at email rejected.”

Serenata Flowers 2 star review on 23rd December 2021

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Posted 3 years ago

“If I could give no stars I would. Flowers came and it’s more than less than half the size of the stock photo and half of the flowers are already wilting. Very disappointed - will not be ordering again or recommending to any friends or family.”

Serenata Flowers 1 star review on 22nd December 2021

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Posted 3 years ago

“Absolutely Miserable ¡! SHAME ON YOU SERENATA FLOWERS !!! This company should be reported. Do you have a better business bureau there? If yes, I’m going to report them there and hopefully that will stop them from ripping off people.”

Helpful Report

Posted 3 years ago

“Please, do not waste your time and money with this company. The flower bouquet was a joke, like buying flowers from a market and put them in water at home. I’m attaching photos of what I ordered and what was delivered. First of all, I got a message that said Delivery Failed, when I contacted them to let them know that there was no calling card left, as they are supposed to do, I was told that the product was damaged in transit, they resent them free of charge. It was delivered 2 days later. When I complained that the bouquet was not of acceptable quality, I was told that they could not refund my money because it contained the right number of flowers. I guess Serenata Flowers doesn’t know what good quality nor what a satisfied customer mean.”

Helpful Report

Posted 3 years ago

“Unfortunately I have been forced to review with 1 star as there is no option to review with no stars they do not even deserve the 1 star. Bought a bouquet of Snowflake Sparkle for my sister who had been ill in hospital. The flowers arrived almost dead and absolutely nothing like the photo! Was told to follow the care instructions and give time to bloom. They will be in the bin before a week passes. Was offered a meagre 10% discount on the £30 bouquet of flowers which is an absolute insult. Added a get well card to the order which was not with the flowers just the stick it was meant to be attached to! I really wish I had read the reviews before wasting my money on diabolical, revolting, wilted, useless flowers. I could have bought a better bouquet from the supermarket! Save your money do not buy from Serenata because I wish I didn't!”

Helpful Report

Posted 3 years ago

“This the most disgusting bunch of flowers I have ever received they were a special present from my very dear friends on my Birthday I shall not use or recommend Serenata Flower 😡”

Helpful Report

Posted 3 years ago

“Disgusting joke of a bouquet, just dumped on my doorstep with the driver quickly driving off. The box was half open with a feeble amount of tape holding it together. Inside was mostly shrubbery foliage covered with white (toxic?) mould, with a couple of roses which were turning brown, and a few smaller flowers wilting fast. In the base of the box, not even put into its envelope was the gift card - all bent up and also damp from just being roughly shoved under the flowers. The bouquet was a gift from an elderly relative, to cheer me up as I've been ill and I didn't want to upset her by telling her how terrible it was. Disgusting company and product.”

Helpful Report

Posted 3 years ago

“The flowers I have just received today from my mother who can ill afford to waste such a large sums of money for her on her limited pension are a joke ! Over 60 % of the bouquet is cheap fill greenery which can be toxic as it’s Linus and Lelandia and some other cheap rubbish from a shrub that has seen better days ! Who ever designed this bouquet is no florist ! Cheap nasty material and the 3 roses and broken carnations are better value in any supermarket ! If this bouquet lasts more than 2 days I will be surprised and as for colour matching! Well since when was a mis match pink carnation acceptable in a red bouquet ! It really would be a good idea to make it clear for elderly people EXACTLY a HOW MANY FLOWERS ARE IN A BOUQET for the MONEY !”

Helpful Report

Posted 3 years ago

“Do not use this company they are a con spent over 50 on flowers they are disease and dead”

Serenata Flowers 1 star review on 17th December 2021

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Posted 3 years ago

“Ordered a Christmas bouquet. When it arrived it had 3 white carnations, a couple of long stalks with tiny flowers, and 2 twigs sprayed with glitter. Very, very poor quality and nothing like what was in the photo i ordered from. Would have cost abiut £6 to buy the flowers in a store. It cost almost £40 for tatty, meagre bouquet!! Never order from Serenata!”

Helpful Report

Posted 3 years ago

“Box had been opened left at front door , flowers dumped back in ,Yodel stuck a piece of tape over box saying it had to be resealed. Didn't look anything like photo not even a bonnie ribbon just a length of grey tape . Tried phoning just cuts off , so much for customer service.”

Helpful Report

Posted 3 years ago

“The flowers I received as a gift were incredibly poor. The P&P label had been stuck on the box upside down so the flower heads had been squished against the bottom of the box in transit. On arrival, a large proportion of the flower heads had fallen off and were sitting in the corner of the box. The remaining heads were browning because they had been squished and bent under the bouquet weight. Some of the stems had identification stickers still on them. I did not receive the chocolates that had also been ordered. I took photos and a video and sent them off to the customer service team. The team did come back almost straight away and advised they would resend, including the chocolates. The second box arrived in the same condition as above. The quality was incredibly poor. This time I also had mouldy flower heads within the bunch. It looked as though a spider had nested in them and wrapped the flower heads up in cobweb. But it was in fact just dead mouldy flower heads. I have asked for a refund and would not recommend using Serenata Flowers for a special occasion.”