“SKLUM is the nastiest company I have ever ordered from! They send you sub-par products, don't respond to any messages and when you file a paypal claim they DO NOT HONOR THEIR AGREEMENTS!”
“We purchase two sofas from Sklum both were of poor quality and were not like shown in the pictures ie they look good from the front but the sofa bed part is basically a flip up sofa bit with the bed behind the design is so bad you see half a flat bed behind the sofa worst design and look of sofa ever. It’s basically a cheap knock off. When w looked to return the sofas its been impossible they keep demanding more photos with pictures so “the delivery company knows the size of package” pictures of all items togethe, internal pictures I haven’t even opened one sofa as after seeing one it was obvious the sofas were total rubish demanding pictures os delivery company knows the size and how many items they should know they sold them to me I till d then how many are being collected.
When you do add photos to the system for collection it crashes so im three emails in 4 uploads they still need more photos and when i told Sklum (AKA Scum) they closed my collection case. They should not be allowed to trade.”
“It’s a scam! They don’t deliver, they don’t inform you about the status of your order, and then after weeks of waiting the order is cancelled and your fighting non stop to get your money back. I’m so tired of them and still can’t get my money back. The story goes on for almost 2 months now. Absolutely terrible”
“ORDER: MDAOAEZQR
Dear Sir or Ma'am,
I bought a dining table from you. It arrived damaged and I would like to return the damaged table and get a new, undamaged one. I have filed a return claim in your website on 27th September and haven't heard from you.
How is this legally regulated?
According to the law, as a consumer I have the right to a decent product. If the product is defective, you as a seller are obliged to repair or replace the product free of charge and within a reasonable period of time. If this is not possible or is disproportionate to the defect, then I am entitled to a discount. This is stated in Article 7:22 of the Civil Code, seewetten.overheid.nl. The Netherlands Authority for Consumers and Markets (ACM) supervises these rules. You can read the rules at www.acm.nl.
What do I expect from you?
Because repair or replacement is not an option, I ask you for replacement of a discount of 200 euros.
Do you not offer a solution?
If you do not give me a discount, I will report this to ACM ConsuWijzer, the ACM consumer desk. And I may submit my complaint to The Disputes Committee. I trust that it will not have to come to this.
I would like to receive your response by email within a week.”
“Ordered two chairs that suddenly took months to deliver. When I asked for a refund, they claimed to have paid it, but never did. 200 euros vanished. Although I sent countless mails, I did not get a reply. Is this a scam?”
“I hardly ever write complaints, but hey, this really disappointed me. Ordered a sofa bed on 17 July, to be delivered from 20 September. On 27 September I have received a generic impersonal message saying something like "Hey, we have problems with your order, cannot deliver, we cancel it, but dont worry, we upload a voucher into your SKLUM account within 24h, you can buy something else. Bye". Speechless for many reasons. I was looking forwards to the sofa, it took a lot of time to find the right fit and even longer to "deliver". No hosting friends/family this summer. My money relaxed on SKLUM account for over 2 months for nothing. They kindly offer a voucher? Certainly NOT, I requested my money to be returned. Received another generic impersonal message, no apology, no expression of regret about my experience, but it will be wired back within 10-15 days. I am done with SKLUM.”
“Delivery has not arrived. Reclamation service is made extremely difficult on purpose. Will never order anything again. (This company used to work well in the past - its a shame.)”
“This is a total scam!!! They wait until you order everything to tell you that some products are not available! The return policy is horrible and the customer service is worse!!! I should have checked the reviews before buying! Don't be fooled by the beautiful website!!!!!!”
“I ordered lamp and wardrobe. Quality good. In Poland I would pay twice for wooden wardrobe. The delivery was on time, even though the furniture was going from Valencia to Warsaw. The only minus is the lack of delivery. I had to carry furniture weighing 70 kg into the house myself.”
“Sklum sent two very different bean bed loungers. One bulkier and heavier than the other rendering it difficult to move as straps are in danger of coming away and uncomfortable to lay on….
Rang three times and wrote 11 times. Nothing. Round and round we went.
Finally in desperation made a visit to their offices. Long drive but believed I might finally resolve matters. What a waste of time. Seems they have outsourced the customer support and no accountability. Was told to go back to customer support despite explaining the lengths I had already gone to…
Remember the difficulties I had when delivery of the goods was late and I was trying to establish when I might actually receive them. Told ‘the system says they were delivered three days ago’. You advise them the system is incorrect and precious little true assistance followed.
Case of nice product range but poor customer support. Would I buy from them again… Certainly not. Had a significant shopping list ready pending a satisfactory resolve when I went to see them… Now in the bin. Not worth any more stress nor risk… Be careful…”
“SLECHTE KLANTENSERVICE - nog geen contact
Het is nu 2 maanden geleden en tot op heden heb ik nog steeds alleen een tafelblad, geen tafelpoten en geen stoelen. Ik krijg geen reactie met jullie terwijl post nl heel duidelijk aangeeft dat ik maar 1 van de 4 pakketten heb ontvangen (de rest is retour, deze hebben jullie zelfs al in bezit?).
3Seuro05927030 is geleverd. 2. 3Seuro05927031, 3. 3Seuro05927032, 4. 3Seuro05927033 Zijn retour gestuurd volgens post NL. Hier ook geen track and trace van gekregen.
Ik wil mijn tafelpoten en stoelen of mijn geld terug. Ik heb al meerdere malen gemaild en geen reactie. Ordernummer: CPHGKZQJA”
“I bought a number of pieces from them to furnish my new apartment and haven't had any negative experiences so far. My bed and dresser are especially lovely, good quality pieces. I'm surprised to read such negative reviews, I've had 3 separate deliveries from them and all the pieces have arrived in good condition on time. My one complaint is that a rug I purchased appeared to have blue stripes on the website, but looks green in person. I kept the rug but it ended up in another room!”
“I ordered dining chairs and some of them arrived broken. I requested a refund and 3 weeks later I am still waiting. Sklum has made the return process very difficult. Will never buy from them again. the quality of the furniture is very bad and the customer service very poor.”
“I ordered 15 chairs on their site. After it was written that shipping was garantied within 5 days, they actually sent the furnitures 3 weeks after I ordered them and I received them after the 4th one.
I could have understood that problems happen but I actually needed the merchandise to arrive on time.
While I kept waiting, when I received the products, they gave me only 14 chairs and told me that the last one would arrive the next day. Well, on the next day, they arrived with... a lightbulb...
I asked it to be replaced or refunded, gave proof that it's not the right merchandise. They wouldn't move..
Bottom line, I paid a light bulb the price of a chair. Thank you Sklum...”
“I purchased a lot of things for a new home we bought in Spain. We were there for a month and thought we would have time to receive everything before returning to NY. Mistake number one. As I now know, NOTHING they send gets to you on time or together. For instance, one pair of lower chairs for the living room came separately, one arriving after we left. I had my sister in law open and assemble it when she had availability. The chair came broken and this is the crazy part. When I reached out to them, they said that I was requesting an exchange after the 30 day window. Sklum, I’f YOU had delivered the product in the time WINDOW stated when I purchased, I would have reached out sooner. So, let me understand, I have to accept your sloppy, inconsistent and inaccurate schedule but have to follow your rule constrains. A very asymmetrical accountability practice. Insane ans delusional. For anyone reading this, if you live in Spain, Cave Home is a much more reliable company.”
