Login
Start Free Trial Are you a business?? Click Here

Specsavers Reviews

2.1 Rating 1,254 Reviews
26 %
of reviewers recommend Specsavers

Write Your review

Specsavers 1 star review on 19th February 2025
Philip Higgins
Specsavers 1 star review on 19th February 2025
Philip Higgins
Specsavers 1 star review on 19th January 2025
Anonymous
Specsavers 2 star review on 17th January 2025
Reverend Graham Leslie Barnett
Specsavers 1 star review on 3rd January 2025
TRICIA
Specsavers 5 star review on 30th October 2024
Caroline Catmur
Specsavers 5 star review on 30th October 2024
Caroline Catmur
14
Anonymous
Anonymous  // 01/01/2019
I worked there. I was told the following and i worked for 8 different specsavers and they all told me the same thing, sell, sell, sell, 10 mins per patient, if they talk too much shut them down with closed ended questions, do not talk to them about your personal life, sell, sell, sell, hang on though, this person is due cataract surgery shouldnt we wait, no sell the glasses anyway, conversion rate must be 100% that means everything coming out if these optom rooms must be dispensed whether the prescription has changed or not. Just dont tell them. Optometrists we will pay you bonus the more you convert, so when the patient has tiny change, straight away new varifocals £400 please. Patient never needed them sadly this is the life at specsavers. They have absolutely zero patient care, they lie and they take all your money. I worked for them for 18 years, i loved it when i started there, now its just young apprentices and noone onow how to do the job, seriously get out of there find an optician that genuinely cares about your eyes not having a different colour pair of glasses for every room all with transitions, polarise all the expensive treatments, even if the patient is only 30 give them a reading add, sell them varifocals, money, momey, money. All directors and CEO’s should be sent to prison in my opinion. They should all be ashamed.
Helpful Report
Posted 7 months ago
For my first time ever shopping at specsavers it was absolutely delightful fantastic price but most of all the people are very special they treat you with kindness and respect. Laura thank you very much for your extra kindness of a card and gift for the things that I've been going through I really appreciate that. Bonnie Doone mall Edmonton Alberta has the best specs savers in the world !
Helpful Report
Posted 7 months ago
Had too back three times to get the vision right. Very poor service and I will not be going back. Twenty years a loyal customer
Helpful Report
Posted 7 months ago
Wonderful when they are taking your money not the same experience when you go to get your glasses told the so called assistant that they were not as good as my existing glasses the reply was if you are not happy come back in a week I didn't go back more fool me the lens are of poor quality and I payed for the best! They are only interested in the money side of it once bitten!
Helpful Report
Posted 7 months ago
I've worn glasses for over 20 years and decided to give contacts a try, I attended the Bishop Auckland branch on Moday June 24th and was placed in the very capable care of Joan, to took her time, had planty of patience, answered all my questions and explained everything in needed to know to me. Nothing was an issue and she guided me with a very calming voice on how to apply and remove the contacts, it took me a few attempts, but Joan was an absolute superstar and her guidance and encouragement enabled me to quickly get to grips with a totally new task to me. I left the store feeling like the game had changed for me and I wished I'd taken the plunge years ago. If I could award 11/10, I would. Thank you to Joan and all the staff.
Helpful Report
Posted 7 months ago
I think Specsavers need to update On letter If you have seen them Why Waste paper and send another letter out That makes me mad And the lady over the phone was very rude to me when I Explained the issue to lady She shouted at me Not very good customer service to
Helpful Report
Posted 7 months ago
It was my first time visiting Specsavers. I went there to get my eyes tested. The employees were warm and friendly and I really appreciated that. I have gotten my glasses and I just want to say thank you very much. Juline Pennant
Helpful Report
Posted 7 months ago
On my first appointment staff were welcoming and friendly. On my second visit to collect my glasses I realised that the wrong frames had been ordered. The correct frames were ordered and told be ready in three days. A week later I phoned for an update. I was promised a phone call back which took all day. Went in only to find the tint had not been added to the glasses. Now have to wait yet again before I get my glasses. On my last appt I was overdue by 15mins whilst the staff did admin work in full view of me. Not impressed.
Helpful Report
Posted 7 months ago
Cochrane, Alberta. I recently had the most thorough and informative eye exam ever with Dr. Vu. From the moment I walked in, I was impressed by the professionalism and attention to detail. Dr. Vu answered all my questions with clear, visual explanations that made the complex aspects of eye health easy to understand. The care extended to my daughter’s exam as well, from the exam to the guidance and expertise in choosing eyewear. Dr. Vu’s expertise and patient-centered approach made this the best eye care experience we've ever had. Thank you Dr. Vu and staff!
Helpful Report
Posted 7 months ago
Not sure Specsavers are reasonable with their customers. You will ALWAYS need replacements. How amazing - apparently a slight adjustment to your prescription! Haha!! Great sales idea.!! Its the way they operate because The glasses have poor quality lens and lose visibility and Impossible to clean! Last visit, I suggested they were wrong. Found out the sight line was inaccurate. Finally went back as still not correct but told they absolutely matched my prescription and had been checked. Specs still not right and never have been. Poor lens quality and now a hinge which I reverted to using super glue. Rubbish product!
Helpful Report
Posted 8 months ago
Shina made very welcome i am disabled with a speach problem in a wheelchair she was very caring and patient with me which i liked a lot i also had mt contact lens check she was very patience with me as well, i feel specsavers treated me very well 😀
Helpful Report
Posted 8 months ago
The staff at Specsavers are fine. The online booking system is garbage. 1 of the questions does not fill your criteria? You will go round in circles endlessly. It is similar to many other systems. It does not take into account the slightly unusual. Not fit for purpose I would say. You need an appointment and have slightly different needs? Telephone.
Helpful Report
Posted 8 months ago
Hopeless just want your money plus glasses that have purchased were of cheap & nasy materials that guarantee to break.
Helpful Report
Posted 8 months ago
I ordered two pairs of prescription sunglasses last week, and went to collect them today. They opened the cases and they were normal vision glasses, not sunglasses. How hard is it to get a simple order right? Maybe, in their own words, the person that put my order through 'should have gone to 'Specsavers'!! Inept doesn't even begin to cover it.
Helpful Report
Posted 8 months ago
The staff at the Cochrane, AB location are helpful, knowledgeable and provide excellent customer service. Sandra and Dr. Vu did a great job and now, with my new prescription, I can see everything I need to. Thank you :)
Helpful Report
Posted 8 months ago
Everything. To start the staff are rude, the shop its self is dirty and covered in dust. I had an inspection from the director in store about my eyesight, but because I kept on blinking he started swearing at me and was extremely rude. In the end I left. I’ve never been insulted in all my life. This is a terrible store and I wouldn’t recommend it to anyone.
Helpful Report
Posted 8 months ago
Customer service at Norris Green branch appalling. In fact no customer service! Staff too busy chatting to one another to help my 82 year old mother who has been a customer of spec saver for many years. She was given very little help in choosing the two new pair of varifocal specs. She spent a lot of money and when collecting they just handed the glasses to her without offering to try them on her and checking that they were ok. Very poor service indeed. Do not shop at this branch of spec saver!
Helpful Report
Posted 8 months ago
Went to pi k my new glasses up ..couldn't see anything the old ones iv had 2 years that are scratched work better .had to get a full refund of £366 ..staff are useless to fuzzy don't leave you to pick the lenses. Rushing you through..
Helpful Report
Posted 8 months ago
Terrible experience with specsavers. My mum had to get two eye test, because they gave the the wrong glasses the first time. Then when she went to pick up her glasses the second time they were also the wrong glasses and made her eyes blurry (again) . When she asked for a refunded as she couldn't go through another test (for a third time), they wouldn't even pay her my fully refund! Disgusting behaviour!
Helpful Report
Posted 8 months ago
Ibz at Loughton branch went above and beyond for us. My sister is deaf and he doesn’t even do audiology but he went out the back and went through all the parts and we left with my sisters hearing aid back up and running which was absolutely fantastic. Lovely guy!
Helpful Report
Posted 8 months ago
Specsavers is rated 2.1 based on 1,254 reviews