“The moral of the story is “Speck Savers have my glasses and my money. “ They just refused to be helpful. One person in particular from the Norwood store.”
“Having had a bad experience 20 years ago at specsavers, my wife convinced me to give them another try. I use varifocal lenses and the total cost came to £380.00. When ready it was clear they weren't right but told to give them couple of weeks to get use to them. After a couple of weeks I returned and the assistant who served me was very rude and would not let me speak. She told me She was insisting I need an upgrade which i finally agreed to which cost met another £40.00. The reason she gave was the lenses specsavers use are different to the ones you would get at an independent Opticians, stating the reason why spesavers are cheaper. No further checks were made when I returned my glasses and when I returned to collect them there was not even the slightest difference than before, i believe they where not upgraded, just handed back to me in the same state. Having had a another eye test with a different company I was told that the branch of specsavers where I bought the glasses from have a manager who pushes the staff to charge customer as much as they can to improve their monthly bonusses. I returned the glasses and demanded a full refund, which i got. Never will I use them again.”
“I booked an eye test specifically for distance/sunglasses. The optician decided that I was told that I should have asked for a scan. I declined as I thought I would have one during my 2 year check up. She decided that I had been told about a weakness and I was on a recall in 12 months. That was the first I had heard and told her. She insisted I was told, well, she wasn't at my last check up so doesn't know what was said!! We both had a difference of opinion, so she decided I was being 'aggressive' and wouldn't carry out any checks, all's I did was stand my ground.”
“Had my eyes tested, bifocal was recommended, although I insisted that using these glasses I have to keep bending my neck, and my jobs require me to look ahead and down. I decided to give it a try after being reassured that they could be returned within 30 days. I tried them but was having massive headaches, returned them with 30 days, was told at the Arndale branch that they cannot change them. After pleading with them, their supervisor told them to only change one of the glasses. So I have a pair of glasses at home gathering dust, because I cannot use them...there goes my hard earned cash. After so many years with Specsavers.”
“OMG was I totally shocked by Specsavers total lack of care and understanding when it came to buying glasses. I’m a single dad with a broken back so sadly haven’t worked since 2018. I went to Specsavers’s in Stafford to get another eye test due to the amount of letters they kept sending me. Of course I needed new glasses so I chose some frames and told her I need varifocals. It was going to cost me almost 200 pounds so I asked to pay half now and half when my glasses arrive back from China where they are sent to be made. The woman quite bluntly said if I can’t pay then she can’t put them through. I explained I didn’t have that much cash and she said it’s their store policy not to allow have payment before. They require all the money or I can just go away. I wouldn’t recommend Specsavers in Stafford if you are struggling to make ends meet.”
“Visited four (4) Specsavers in the Midlands to have them look at my Reading Glasses which got damaged. The damage was to the spring hinge (common problem) which any optician - educated and experienced - would have looked at, instantly noticed the issue, provided the remedy, cost and time to repair. Let's look at each in turn, actually, lets not as Specsavers fell over on the second hurdle. All of the sites visited said that I needed a new frame and the fault was due to the way I used the glasses (blaming the Customer) and the way the glasses are made (ironically why do they sell them?). It was embarrassing listening to one Optician tell me that he knew more about the engineering of the hinge and his condescending attitude that he knew more than me was just unbelievably distressing. That said, the £200 Prada reading glasses can be repaired, the spring hinge can be replaced/repaired, and I don't have to purchase a new frame. The repair will cost me £25. Specsavers claim they are an optician but the word itself is broad, perhaps it is time they honestly and ethically look at using 'Eyetesting Services, Selling Glasses/Lens'.”
“A few weeks ago i got this specific frame with my prescription and sunglass tint on them. My wife wanted the same for her glasses so we went in. I go up to the front desk and ask the lady behind the counter that i wanted the same glasses frame i have now for my wife. Before even letting me finish my sentence she rudely replied they dont do those anymore. And its been three months since they discontinued it. I told her how can it be discontinued for three months now when i came in two weeks ago to get mine. She said hold on and went to the back and she said oh we do have them. So i asked her, why she said it’s discontinued and then she proceeds to lie saying she had asked for a customer yesterday and they didn't have them. At this point i think she felt embarrassed so she started raising her voice at me so i asked her not to be rude to customers especially when i had done nothing wrong. I asked her to call her manager, to which she was complaining to about me!! Just to end this i just want to say horrible customer service!”
“Had my eyes tested, then was told that I needed bifocal lens, told them that I just needed reading glasses, and hated looking down to read as it hurts my neck. I was promised to give it a try, if not happy, come back within 30 days. Once again I had a massive headache, lasting over 2 weeks, try to return the and was told it was not possible, after pleading with staff at the Arndale branch, they decided that they could only change one. I now have just the use of 1 , the other is just there cannot be used. Feeling tricked....Next time I will find elsewhere and tell friends to think twice with Specsavers”
“Absolute Muppets this company is . Went to get my daughter's two pairs of glasses and one pair was completely wrong . Was told they would be send them back to sort the issue out and we would receive a phone call when they were back in .We did not receive a call for two weeks so we phoned them to be told they are in the shop for collection . Went back the following day to be informed that thier has been a mistake and the same pair which were wrong to start off with are still in there shop😡 . Bloody waste of time and idiot staff. Don't waste your time with them 😡😡”
“Recently had really bad experience with specsavers. On 3 March attended St Albans Everard branch for detailed eye test requested by DVLA so i could renew my 70+ licence. The optician did thorough test and was going to send results to DVLA today I received letter from DVLA banning me from driving immediately as they had not received report. Specsavers say they cant resend report until specialist who wrote report comes back in June. Totally incompetent when its not my fault. I have disabled wife who i now cant get around and we now have to cancel our summer holiday. Rang DVLA medical centre who didn't want to know futhermore was unable to pick up my grandchildren from school today as their mother was ill and had to wait in school for their father to get home later bith organisations so unkind”
“This is specifically targeted at the home visit department my 90 year old mother sat there waiting all day as did I they never showed up no phone call nothing disrespectful and disgusting and darn right rude”
“After 6 weeks of not being able to see properly and being told lies it still has not been resolved
I went to Specsavers because money it tight firstly I asked the question how can you do them so cheap? Now I know how
Week one went to the shop to collect my glasses and have them fitted, when I told them that I could not see properly I was told that it would take time for my eyes and brain to adjust and not to go back to my old glasses, so I placed them it the recycling box in the shop ( big mistake on my behalf) after 2 weeks still having problems with my vision made a appointment and was told that I had not given them time , so home I went , another 2 weeks and still no improvement, driving was nightmare infant my hole life was now I blurry picture with a constant headache, on my last appointment I was told to come back in 3 weeks
After 2 more weeks
I could not cope so phone call to Specsavers asking for advice
Went to the shop and asked for a refund
I was told the money would be in my account in 2 hours 24 hours later still no money and no glasses
I was lied to all the time from start to finish
Conclusion
6 weeks of not being able to see properly
No money to purchase new glasses
5 trips to the store 20 mile round trip
I now have no glasses and no money
How can you let someone leave the store not being able to see
I now have to go into my overdraft with the bank all because I tried to save money
People please be careful if you use this company and hold on to your old glasses you might need them
It’s not all about the money you eye are precious you only get one pair unlike glasses”
“I paid for glasses on 1st MAY 2023..yes 1 year ago from the Watford branch. I walked in on a number of occasions only to be accused of being a lier by the manager- a loud mouth lady who is a bully. Anyhow, we are a year on..I have tried in various forms to get resolution to..they have never contacted..only only was to share my details on social media which I declined.
Please from my experience AVOID this branch!”
“I went to Specsavers in Ludlow, as the arm had broken off my titanium frames. I was first told I hadn't had them from that branch and then they could only put an unmatching arm on for £7.00. My glasses were placed down on the counter lenses downwards, she put finger prints all over them and when she looked at my account they did come from that branch. I won't be using that branch again.”
“I had the unfortunate experience of seeing the so called contact lens expert in your Alfreton branch, I was suffering irritation with a lens purchased the branch, on examination the expert stated that there was a fault with the lens and it had caused an irritation to my eye. during my visit I purchase new spectacles, replacement lenses, drops to ease my eye damage wit a cost of over £350, on checkout I expected the faulty lense to be replaced foc, and made given the drops but was told by this so called expert I would have to pay full price and that they would not even replace the faulty lens. To provide a balanced review the service I recieved from Sam who helped me purchase my glasses was exceptional, as was the lady who tested my eyes. The lens expert on the other hand was an absolute tool and is the reason why I will never use spec savers again”
“I went to Specssavers to change the lenses, they refused to change lenses unless a new eye test was done.
Did then then the test, however been sold another eye pressure test for glaucoma and eye muscles, no issues.
But this test should not interfere the results of your eye test But it should not done straight away after the pressure test, it may interfere depend how long it takes for the blurriness to subside .
They then changed my original grade from +1.50 to +2.75, if one individual change from one day to another day the grade this individual must be very ignorant with its own eyesight which is not my case, I only use my glasses for painting nails .
I refused to have the changes and asked to have my original grade and I am still waiting after 3 weeks.
The only way for them to make money is by changing grades of your glasses then they try to convince you that you will get use to the changes, which made almost vomit and gave me so much headache for using the glasses for just 45 minutes.
I went back returned and I am still waiting for the inefficiency of the staff that are brainwashed to sell more.
They are scammers”
“I use eye contact lenses from this store in Angel and I pay £43 per month. Last week, one of the contact lenses became stuck inside my right eye and I was unable to take it out so much that I couldn’t sleep that night. The following morning, I went to spec savers to tell them and for them to take a look at my eye. The front of house staff were trying to be helpful but management refused to provide any help/guidance and said that I needed to book an appointment and pay £25. It’s a real shame that a professional eye company like this wouldn’t be able to provide some help without a fee.”
“70 pound and it's 2 for 1 but then wanted me to pay for the lens then was told not allowed second pair for free went from 70 pound to 200 pound will not go Specsavers ever again”
“I am very disappointed with Specsavers to say the least! I've tried to get a hearing test at least 5 times, each time being unsuccessful because the excuse was an audiologist wasn't available! What's the point in offering the free service! 😡I will NOT being recommending Specsavers to anyone 😤 Complete shambles 😤”
