SSE Reviews

Name: SSE
Rating: 1.09

1.1 Rating 411 Reviews

2 %

of reviewers recommend SSE

Company Reviews

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1.1

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Kenny Gadd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appealing complaints department that have failed to respond on numerous occasions. Ovo just as bad when taking my complaint to them. I have never come across such a poor company.”

Helpful Report

Posted 2 years ago

“WORST COMPANY EVER!! AVIOD !!! We were automatically switched to SSE as our previous provider spark went bust. I asked for a final bill from spark before we switched and they said not to worry as SSE would sort everything out there end and send us the bill. We apparently owed them £1200 for electricity and £800 for gas !! We had been making reduced payments due to Covid and not being able to work but spark had assured us we were in credit so it would be fine. So how SSE got £2000 I don’t know. After many many calls and a lot of stress they FINALLY admitted it was a mistake and it was reduced to £500 which we accepted and we upped our payments to help cover the money owed and our monthly usage which was the amount THEY suggested. Fast forward to now… we have recently moved house so asked for our final bill thinking it shouldn’t be much as we been making overpayments and we apparently OWE THEM £734!! HOW?? Asked if we wanted to pay it now I said no I will contact you once we have moved and are sorted as we had to give our meter reading thing that might bring it back down. IT DIDNT ! They then took the full amount out of my account even though I asked them NOT TO!! I had to get it reversed from the bank as they wouldn’t do it themselves. We moved in the middle of April so before the prices went up. I have called them to complain and to understand why it’s so expensive especially as we have been making over payments and they are nothing but rude and sarcastic saying we had to pay them the money owed/set up a payment plan or they would be taking us to court within 10 days !! WOW thank you SSE!!!!”

Helpful Report

Posted 2 years ago

“The customer service / collection team is a South African call centre - shocking customer service and no resolve! I escalated the last call to a manager as I was fed up with me calling every week about letters they are sending me - he was also not able to clearly explain the notes or meter readings on the system, which keep changing whenever I call!! I have been paying 'estimated' energy bills for the last couple of years whilst I was away from the property and it was being refurbished - in short, the meter reading was much higher than they estimated. I have been calling their company every week, as I keep getting collections letter / warrant letters etc about an outstanding payment (which is in dispute due to their estimated meter reading being 1200 units over). I was told that the account query would be put on hold whilst they send an engineer to fit a smart meter. The engineer came to install a smart meter and he took a picture of the old unit to submit internally and also left a SSE sticker on the side of the new meter to show the reading BEFORE the new unit was installed. The number that SSE have on their system was still 1000 units higher than what it was, so I can only assume they are lying to get more money from customers. Fortunately for me, I have a photo of the meter before install and the sticker from the engineer. How this happens in today's world is beyond me - and if another person was not aware or have proof, I fear they would be forced to pay the incorrect figure! As mentioned, I tried to escalate this with the collections team manager - after explaining the whole situation he said I would need to speak to another team. I don't understand this, as it is his team that is pestering me with letters and charging me for apart 'visits' (no one has been to the property except the smart meter engineer). The call then apparently cut off and they have not called me back, hence the frustration and a negative review. All in all, SSE appear to be a terrible company and I understand where all of the negative review customers are coming from... and can relate. Their customer service team is overseas, and SA call centres are renowned for not being compliant and have overall negative feedback.”

Helpful Report

Posted 2 years ago

“AVOID THIS PROVIDER AT ALL COSTS!!!!!! THE worst service I have ever experienced. Since December 2020, we have had an issue with this absolutely diabolical company. Initially we didn’t have a smart meter and would give a meter reading each month to pay our electricity bill. A smart meter offered to us so we took this offer up. In December, the smart meter was installed by a technician who was unsure if it was installed correctly due to the many lines in the electricity box as we live in an apartment block. First month after installing our bill went from ~£40-45 to £126. No changes in the household, just a ‘smart’ meter installed. We called up immediately to report this and we’re told that there does appear to be an issue, a technician would be out to remove the box within a month (due to covid). To cut a long story short, no technician has turned up, we have been passed to the customer resolutions team who Initially were on the case. The resolutions team said that they can also see from our meter readings from the first few months, that the smart box of giving out an incorrect number and they would work to get this resolved. This was in February, so it initially took 3 months to even get through to the customer resolution team! Since then, as you can imagine the bill has kept going up and up. We have called every month to try and get this issue rectified. Each time we called, we have had to tell the full story all over again, only for the call to be concluded that we need to be put in touch with the customer resolution team and someone will call us within 7 days. To no surprise, we have never been called. We have spent endless hours on the phone, we have had the phone cut off on their end and have to then go through it all again. We are just trying to resolve this with this company before we switch providers. Finally after over a year of chasing somebody came out to remove the smart meter but in fact installed another meter! At the time the engineer was at my property I explained my situation and he told me it was possible to remove it he just needed to request approval for the job and his manager denied. I have been requesting continuously for over a year for this to be removed yet SSE REFUSE. As a result of this issue, I am riddled with anxiety and this is having a serious effect on my mental health, chasing a company who doesn’t care less about the customers that pay them. I just want my issue resolved. I have given them two years to resolve this, many chances to rectify the issue and yet, nothing has been done. I couldn’t advise against this provider more. They do NOT care about their customers, the mental health of their customers or anything in that matter, other than taking their money. Due to the length of time this has been going on and the constant circles I am going around, I’ve taken to social media and will ensure word gets out about this scandalous company. I am now also in the process of collecting more information and reading through the 1000’s of complaints to use as evidence to open a case and to go to the media. ***PLEASE NOTE: SSE will inevitably respond to your complaint on here, but please do not take their word that they will resolve your issue. I have written another review on this company and received a reply assuring me it would be dealt with. To no surprise it hasn’t and this nightmare has continued to evolve.”

Helpful Report

Posted 2 years ago

“I spent hours on the phone trying to get through to SSE. When I did they were appalling and I got passed from department to department, trying to solve my query. They never provided me with meter readings for my gas bill and whilst I was still trying to obtain, passed the bill to Capital Resolve, a debt collection agency. I've paid the bill with an additional fee as I don't have the time and energy to pursue. One star is too much, avoid this despicable company at all costs.”

Helpful Report

Posted 2 years ago

“The recent 5 star reviews are obviously fake. Put through to horrible, aggressive women in South Africa who don't listen and talk over you. They also contracdict themselves constantly. I was sent a bill for £0 and then new bills started again for the previous amount based on a property I haven't owned for over a year. They told me they needed a meter reading then found out from a different aggressive woman that they did have a meter reading. Sadly the energy companies out there are just lawless and don't care. This was a properly horrible experience and I inherited them as a supplier because the previous supplier went bust. This for a property that was vacant when the switch was carried out.”

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Posted 2 years ago

“The worst customer service I've ever experienced. Nearly 6 weeks I tried to sort an issue, all the time with no power. One of the most stressful times ever.”

Helpful Report

Posted 2 years ago

“So this is my 2nd time here complaining about SSE again I been emailing back and forward, calling them everything I can since November when they switch my gas pay as you go meter to a credit one and now won’t tell me how much I owe all I been doing is trying to pay so I don’t end up with a huge bill but they won’t let me pay or put me back on a pay as you go meter I called up many different provider and they was lot more helpful but because of these pandemic happening I can’t switch as of yet please if anything planning on going to SSE please don’t they are not helpful and full of lies”

Helpful Report

Posted 2 years ago

“A zero star will be more suitable for this company. My property terminated SSE supply in March 2021. Bill settled within a month, thinking case closed for good. Little that I know a year later, May 2022 I received a big invoice demanding a whole year of consumptions which was not even supply by them . Good try SSE! Spent 1.5 hours on the phone transferring from 1 department to another to close the account. That's how efficient this company who provides the UK nation power n gas.”

Helpful Report

Posted 2 years ago

“Dreadful company, staff are incompetent. Couldn't even get my email address right. Still haven't got an account set up. Bill arrived estimated, yet we have phoned in the readings. Booked a smart meter fitting appointment stayed in for 6 hours. No phone call. Nobody contacted us & nobody turned up. So cancelled not even sure they could get the readings right. Dreadful.”

Helpful Report

Posted 2 years ago

“I can only reiterate the comments made in other reviews. I have spent hours on the phone trying to get through to their Customer Service Department without any success. Online complaint forms go on unanswered. Worst company ever and it seems to coincide with being merged/taken over by OVO”

Helpful Report

Posted 2 years ago

“customer service is terrible. Waited 40mins to get the call pick up and the call cut off due to signal issues I had to wait for another 40mins to get another person to talk to, and repeat the same answers which are so annoying.”

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Posted 2 years ago

“This is seriously the worst company ever.Nothing has been sorted..no bills ,no money transferred. I've been waiting and calling them so many times.Every time just empty promises. I don't know how to even describe this. I spent so much time on phone ..and still nothing.Please avoid them.”

Helpful Report

Posted 2 years ago

“Absolutely USELESS!!! I can't stress that enough. Absolutely USELESS!!!! I havent had a gas bill in 2 years and everyone I speak to is hopeless, doesn't sort it out, makes empty promises and does NORHING. I'm sick of sitting for ages on their hopeless phone line waiting for someone to answer, only for them to do nothing... And filling in online forms which are IGNORED. AVOID like the plague!”

Helpful Report

Posted 2 years ago

“Experience with sse is beyond a joke. I have a bill that’s on a closed account which is over 3 years old. I had a payment plan set in place for 2 years then because my daughter was in hospital having a back operation one payment wasn’t made so they cancelled the payment plan without me knowing at all!! Until 2 weeks later had a red letter saying I owe over £1000 now! I called many many times and they would hang up after 45 minute holds to get told they would only accept DD doing forward to set one up. Yet paid by bank transfer for 2 years!! Spoke to them again after continuing to make payment via bank transfer that they will be sending it on to debt collector even though it’s being paid because it’s not via DD. So ot will be passed on even though I am paying each month! This company is the worst I have ever dealt with and should not getting away with operating this way! I have contacted citizens advice who said what they are doing is illegal yet continue to do it this way!! Human empathy doesn’t come natural to there’s people!”

Helpful Report

Posted 2 years ago

“The call handlers are ridiculously rude, speak over you constantly and do the absolute BARE MINIMUM to help. I wouldn't recommend this supplier to ANYONE. THEY'RE AWFUL”

Helpful Report

Posted 2 years ago

“So poor it's laughable. I was having bills demanding thousands after I moved in to a new flat. Three times I phoned to try to sort it out. The last time I was on hold for 2 hours. The service from the operators was terrible. One girl could hardly understand my postcode, the next operator told me not to worry, even though I was receiving debt collection letters! Now I can't log in to my account to give a meter reading as it's been over 3 months since I moved. They have given me a £900 bill for 3 months and I haven't even been living in the flat!”

Helpful Report

Posted 2 years ago

“Worst company in the world. The app is constantly down for maintenance.”

Helpful Report

Posted 2 years ago

“What a useless shambles of a company. I sold my house in June 2021 and finalised both gas and electric accounts. They keep sending me "final bills" for electric and gas usage after the property was sold, and every time I go through the same rigmarole of explaining the accounts have been closed and providing proof of final payments. Despite this, lo and behold another "final bill' arrives a few months later. These useless clowns have even referred debt collection agencies to me. For the love of god avoid this company like the plague.”

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Posted 2 years ago

“Like all reviews below. SSE and OVO are run like the mafia,M with party crackheads whom we're lucky to have even got them out of bed or from wherever they last crashed out. They will be the ones owing 100's on DD's and threatened by 'debt' collectors soon. An absolute farce of a company. The stress they cause affects customers, extended families and friends and is even fatal.”

Helpful Report

Posted 2 years ago

SSE is rated 1.1 based on 411 reviews