SSE Reviews

Name: SSE
Rating: 1.09

1.1 Rating 411 Reviews

2 %

of reviewers recommend SSE

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1.1

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Kenny Gadd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely rubbish, sse have been over charging us for two years now and we’ve just had a smart meter installed the gas has been charging us at £48 an hour and sse didn’t advise us of this and never said on paperwork, also to try contact them takes 25/30mins waiting time absolute rubbish company”

Helpful Report

Posted 3 years ago

“They sent me a final bill for gas which wasn't connected with my online account. I called them again and again. I sent messages and they didn't respond. I called a number for payment and they immediately responded. I paid my electricity and I wanted to ask why my account doesn't appear and why I am charged this amount. The customer service was useless, she just repeated the same things and she told me she didn't know to answer. I yold her ask your manager. I have to pay but I cannot gave answers. They sent me for £34 mails, email and text but nobody answered my messages. Hungry for money, horrible company.”

Helpful Report

Posted 3 years ago

“For the past two weeks I have been awfully treated by SSE trying to resolve my electricity has been truly a nightmare! I have tried to resolve the issue of me not being able to top up my electricity for the past two weeks as I have literally moved in to my new home on many occasions I have been on calls for hours going round in circles getting directed to different people without resolving the problem and hanging up on my calls after waiting for an hour to respond. With evedence on my phone from live chats telling me not to do anything about my electricity and wait. It is shocking that it had to come for electricity to be fully cut off for SSE to do something about it! I have a 8 month old baby which you were putting at risk as I couldn’t feed his bottle as there was no electricity to boil kettle with. I will be taking this further as this is very poor neglect of a customer service!”

Helpful Report

Posted 3 years ago

“Literally the worst customer service I've ever encountered. Wait times are insane. The people are beyond clueleess. I'd go with absolutely any other provider if I could, trouble is they have the monopoly in my area.”

Helpful Report

Posted 3 years ago

“Awful Service. Needed to contact them due to a bill dispute and I was passed around between teams for over an hour with everyone claiming that it was someone else's responsibility. They have attempted to amend my final bill, 6 months after providing me with my final bill, to claim that I owe them over £200 despite there being no difference between the meter reading on the old bill and the new one. An absolute joke to receive this 6 months after settling my account with them and leaving the old property.”

Helpful Report

Posted 3 years ago

“SSE, STAY AWAY FROM THIS COMPANY AT ALL COST. The complaints department do not even answer any complaints. Every time you phone them you get given a different answer. The advisor today told me that the previous 3 advisor had lied to me and have given false information, he admitted it, but said there was nothing he can do. I have been waiting 4 weeks for a refund, and today I was told that it has not even been processed yet !!!!!! The other 3 advisor previously had told me it had. I cannot even begin to tell you how bad the customer service is. I have spent over 8 hours on the phone with them trying to sort this situation but I have got absolutely nowhere. If you read any reviews about this company you will see how bad they are.”

Helpful Report

Posted 3 years ago

“Bad company but even English i owe them 370 in title paid it now I owe them 256.34 for gas when I don't they make up bills and the are the worst company out there don't use the rip you of in seconds should be shut down I have no gas I can't top up as I don't have a key or code, bad company please stay away at all cost”

Helpful Report

Posted 3 years ago

“DO NOT USE SSE. Instead of updating our account to reach the right amount to pay per month, they decided to make us pay nearly a £1000 pound in one time. Putting us in an AWFUL position. This company doesn't deserve any customers. WHAT A SCAM!!!!!”

Helpful Report

Posted 3 years ago

“Discusted. They broke in to my house with out me being there! I'm not even customer of them. And I will never be...the service it's not helping me what so ever. They removed my meter and put them own one. It's been a week and I can't sort this out. Lost so many hours on the phone....no one is helping...everyone is just passing me from one department to another until the phone line is closed...then they ask me to call next day...avoid”

Helpful Report

Posted 3 years ago

“ABSOLUTE TIME WASTERS AND WORS SERVICE EVER!! AVOID AT ALL COSTS!!!”

Helpful Report

Posted 3 years ago

“SSE used to be a fantastic company then somert went wrong the language barrier on the phones and waiting hours for some one to answer it causes frustration and distress for customers sse owes me a refund and there play thick on the phones I spoke to a man in India he said hello what lovely day it is to day SARCASTIC B@$T@*D you owe me a refund not a lovely day I spoke to a women in China all could hear was dogs barking birds churping and shouting 😡 then some one some where els there couldn't be arsed and said pass you to my colleague where I was on phone over a hour where no body answerd so I ended the call I then tried to contact sse again all could hear was crisp bag ruffling and crunching and bad language barrier again 😕 so I ended call I then tried again spoke to a man he said I not getting a refund because I owe for gas 🤬 I Don't even have gas at my house I said he was oh like we'll we need to investigate it you owe us he said but not sure why well I can I owe you when I am on prepay and my meter faulty I say he couldn't answer and says il pass you to my colleague and there say we owe you 40 pound WTF🤬 how can my refund drop from £541 to £40 😄 we'll the moral of the storey is stay well clear of sse and if your owed a refund kiss it good bye I have changed my supplier since”

Helpful Report

Posted 3 years ago

“Company is a joke I opened an account with them on the 30th April because they told me I couldn't have a smart meter I swaped back to British gas the next day, sse energy then billed me £161 from the 30th April to the 19th May but they did not contact me by phone email or letter to my address that the bill was for despite having these details they sent a letter out to an old address despite knowing I did not live there and because I was not contacted I did not know about the bill so they passed it to the debt collectors agency! I would not recommend this company over charge and make you worse off!”

Helpful Report

Posted 3 years ago

“The customer service team are merely in place to waste your time. I have spent 6 and a half hours on the phone to SSE today, 90% of that time in a hold queue. I have also been “randomly” cut off twice over the duration of my attempts to reach them. The lack of accountability from their “Credit Smart Department” and “Pay-as-you-go” teams is frankly so bad as to be astonishing. I have been passed from the former team to the latter on 7 occasions today, with each claiming that it is the other team I need to speak to. I had one member of the pay as you go team tell me, and I quote, “If the Credit Smart Department tell you that it’s us you need to be speaking to, they are lying”. There is a clear and obvious disconnect between the components of the organisation, and will SSE take responsibility for it? Not at all. Far from doing that, they will punish the customer for the company’s ingrained incompetence. My gas has been turned off as a result of SSE failing to follow through with assurances they gave me on the phone 4 months ago that they would transfer some of the over £2000 credit I had on my electric account to my gas account - an amount which built up due to SSE’s persistent overcharging for my electricity bill. Their very own notes reflect the discussions had at that time and despite an admission that there was an error on their part, they have made no attempt to rectify this unwarranted cut off of my gas supply; my elderly mother and chronically ill wife now are left in a house that has no heating or hot water, it is a very real health hazard. Not only this, my account was changed from a credit account to a pay as you go account without consulting me or obtaining consent from me. No one within the organisation was able to provide an adequate explanation for this, my suspicion is that this is because there is no good reason for this change at all. In summary, avoid this company at all costs. They are quick to take more money than they are owed, and to describe the painfully slow labyrinth of hold queues and negligent advisors as ‘customer service’ would be a gross misappropriation of the term.”

Helpful Report

Posted 3 years ago

“I have had a very bad experience being an SSE customer. Unfortunately I have fallen in a small amount of debt with SSE, mainly due to the amount I have to pay every month, it is a ridiculous amount, but also as I am on benefits due to mental health problems. I have tried to submit my meter reading online, but it says the reading is wrong. I had a man knock on my door from SSE to talk about my account. He just asked me to confirm personal details and not actually about my account. He then put a letter through my door saying that SSE were taking me to court. The letter states that if I don't contact within 3 days, they will go to the court, enter my home without my permission, change my locks and come with a dog handler. I phoned SSE straight away. The man I spoke to was very rude, he would not let me speak, or listen. He said my meter readings were wrong, that I'd have to send a photo which includes a date, I said I don't know how to have the date on a photo but he did not listen. I asked to speak to someone else. The next advisor appeared polite, She took my meter readings, but has still asked for a photo as proof. I asked to set up a payment plan. I told her I get paid in 5 days and I will make a payment then. She said that payment would have to be made straight away today, of £154. I got upset and was crying on the phone, very stressed and anxious. I told her all about my mental health issues, she did not care. I said that they are supposed to help customers, that I'm trying to set up a payment plan, and they're making it hard. She said I do have to pay £154 today in order to set up a payment plan. I told her again that I do not have that money right now, but I can pay when I am paid in 5 days. She said again that they will not set up a plan, and that the letter I received about the court still stands until I pay. I suffer with mental health problems, severe depression and severe anxiety. SSE have really increased my stress levels and anxiety. Now I have to try and find £154 today, or worry that everyday for 5 days that they will come to my home. I think SSE should be able to set up a payment plan, I think its very unfair to cause so much stress to customers. Mental health is a horrible condition to live with. You have no control of your thoughts or feelings. I've read things in the past and you read that a person has took their own life due to debts. I always thought that there are always ways to sort these things out, that someone should not have to do that. That there's always help. Buy today, I can see why. The stress and anxiety I am feeling is immense. I won't be doing anything like that, but there are people who sadly do, and I think situations like this could be avoided. I think companies like SSE should be ashamed of causing such stress and anxiety when customers are actually trying to sort things out with them. I haven't ignored any letters or phone calls, as I haven't received any. I am very disappointed that a company so big, is unwilling to help their customers. It's very sad to have customer service advisors who will not help. I did manage to speak with an advisor that seemed to listen and be helpful on the same night. She put my account on hold, and told me that any court action was cancelled. She told me that she would ring me back in the evening of the same day, and she would have an answer of my correct bill and set my plan back up. Sadly, I did not receive this phone call. It was even more disappointing, and more anxiety. The morning after I contacted SSE to try and find out what is happening with my account and bills. The advisor said that my gas bill is £6,886! I told her that the day earlier, I was told my bill was £313.54. The advisor then asked me over and over again about having a smart meter. I told her time after time that I don't want one, and I prefer to pay via direct debit. She did not listen. She then told me to give her 3 days to sort my account and give me a bill. I told her that yesterday then woman was going to sort my bill that same day, but hasn't. She then told me that my gas bill was £220.33, but the day earlier its £313.54. She then said she will set a plan up for me, and set my direct debit up. I told her that she does not even have a bill to set a payment plan up. She then said she has the correct amount. She then said it's a suggested amount, and then asked what I'd like to pay. I said that I want my actual bill amount and to set up a correct amount. She did not listen. She just kept saying 'what do you want to do?' She said someone else will ring me from yesterday, and hung up the phone. SSE are utterly frustrating. I still don't know what is happening with my bill. I now have a gas bill of £6,911.48. I have lived in my home for only 10 months, and I have proof of my meter readings from when I moved in. I have never felt so stressed, and actually scared. I feel like I can't cope. SSE, I really hope that you can see what you're causing. I'm suffering mentally.”

Helpful Report

Posted 3 years ago

“SSE been harassing me now for 9 months with letters headlined - "Final reminders to submit meter readings" or something like that, as it turned out my Smart meters have never worked and I have been getting estimate bills for nearly two years. Since I have Smart meters, option to submit meter readings online isnt available to me, calling their CS also doesnt help, was advised there is some issue and they cant submit my meter readings. I just had another estimated bill from them, at the same time they also changed my DD from £46 to £96 Engineer who was scheduled to come in to look at the meters never showed up, phone line they have for smart meters never answers calls(not exaggerating on this I think I have totalled over 5h waiting on them to answer, couple times called them myself then one time was transferred there by CS). Not sure if can change energy supplier with broken meters and also planning to move next spring so looks like will need to put up with these halfwits.”

Helpful Report

Posted 3 years ago

“I’m overjoyed I think we’ve finally escaped from SSE. After years of terrible service, always requesting extra money despite a direct debit being in place. I rang in April, gave them final meter readings and paid the final bills. Since then they have been hounding us for another £500 ( no explanation given for why the final bill was not the final bill. Well we had no choice to protect our credit rating we’ve had to pay it but I’ve told them if they try and extort any more money from us or even contact us again we will go straight to the police. We feel we are the victims of harrassment, extortion and blackmail and are not prepared to put up with it anymore. If you are not an SSE Customer think yourself lucky and for the sake of your sanity NEVER consider going with them.”

Helpful Report

Posted 3 years ago

“I rang the priority services number at SSE about an issue i had with an estimated bill. It’s the first time ever in 9 years my bill was estimated, as i have always given regular meter readings, however due to an emergency/circumstances beyond my control, i could not send the meter reading this time. The woman i spoke to was rude and kept interrupting me, then she went on to insist that i MUST have a smart meter installed. I declined politely saying i had a tumour near brain and consultant at hospital advises against smart meter currently (any time smart meters have been recommended before and i declined, staff have been understanding and did not force the issue) but this woman actually LAUGHED. I could not believe it, i asked what she found funny? She was too busy laughing to answer! this is outrageous from a staff member, especially from the priority services number at SSE, where they say their staff are friendly and helpful! Helpful? The woman could not help a constipated cow to take a laxative.”

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Posted 3 years ago

“I gave Them my gas and electric readings July 1 today is July 23 still not had my bills have rang them to complain several times couldn't believe it there call centre is in the bloody phillpines no British call centres left with them since they were taken over by the idiot who owns OVO power he has let the company go into decline don't know why please do not touch them with a barge pole colin fed customer”

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Posted 3 years ago

“My Mother passed away in April, as her executor I informed SSE of this and requested final statements for her accounts, Gas, Elec, Telephone, Boiler cover and Electric wiring cover. I informed them that her estate was in the hands of a solicitor and the final Bills would be paid once her estate had gone through probate which may take until December. I have now received in July a letter from them stating "You need to pay the money owed now. If we do not receive payment within 48 hours of receiving this letter we will instruct a National Debt Collection Agency. We may also take legal action for which we will charge you." As you can imagine this is very upsetting at this difficult time.”

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Posted 3 years ago

“Rubbish customer service I wouldn't recommend it at all”

Helpful Report

Posted 3 years ago

SSE is rated 1.1 based on 411 reviews