SSE Reviews

Name: SSE
Rating: 1.09

1.1 Rating 412 Reviews

2 %

of reviewers recommend SSE

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1.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Kenny Gadd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone has said this before but I will repeat again - one star is waaaay too much for them. I’ve been dealing with them for nearly a year and they still haven’t resolved my problem. The person who lived in the apartment before me used to pay with SEE so my first bill was with them. As soon as I moved in here I went travelling (so was away for more than half of the month). And yet somehow I’ve received a 92 pounds bill… I’ve been calling so many times and every time they said they fixed the problem and that I’d get a new bill shortly. As you can guess, it never happened and then I had to call them again. Fun fact - I am on hold with SSE right now. I’ve asked a lady if they have London offices where I can have a face to face chat. Her response was “just wait a second” and here were 23 minutes later, still waiting…”

Helpful Report

Posted 2 years ago

“The worst company in United Kingdom!! 7 months and still not revolving my problem, only 1 adult and 1 kid live in this house!!! And charge me £400, they eat while taking with you, u need to wait for over 40m and the worst thing ITS NO SOLVED MY PROBLEM!!!!!”

Helpful Report

Posted 2 years ago

“If SSE do not hurry up and change my account from Economy 7 to single standard rate I am going to lose my patience big time. I have had non stop issues with SSE since we started with them! First all the issues in regards to our account being in pending status and it took over 6 months to change to active. I’ve now been waiting since February for our tariff to change over. We had our overnight storage heaters removed and normal standard electric heating installed in February. I rang up and changed from Economy 7 to standard single rate and still to this day my App still says Economy 7!! I ring up and I get told to wait another 7-10 days, I have been told this 4 times now and I’ve had quite enough!!”

Helpful Report

Posted 2 years ago

“No one answers to any calls. Your call will be put on hold for hours for you to cancel yourself or they will disconnect your call to avoid answering.”

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Posted 2 years ago

“Not even worth a one star, avoid. Second issue since moving out, I was advised I will be getting a refund for nearly £500.00 now I owe them £13.00, how did that happen? I rang to ask and I was advised that I would be wasting my time. 10 times I advised im disputing and still not put through. Got frustrated as I had to wait for 45 mins to get someone to speak to me. It its hilarious how the que for joining them is much shorter doesn't even need 5 mins to get a customer service advisor.”

Helpful Report

Posted 2 years ago

“Waiting to find out if I get a genuine rebate got an email saying I could view my new bill online didn’t recognise my password so gave email address to set up a new one four hours later nothing not hiding in junk or spam like their usual bs excuses have to face another hour waiting to speak to someone who has no clue anyway”

Helpful Report

Posted 2 years ago

“We're is your customer service, cut off now over 12 times in all? Been left on the phone for days at a time being passed around allday everyday, wen I rang last time you promised me you would not cut me off then you did again, left me with no electricity then it took 2 days of phone calls!!!? Its completely unacceptable I never ever experienced anything like it. Ring up the call centre don't understand English so Wots the point? You have the worst reviews of any company anywhere and do absolutely nothing to change it!!!!! Wen I ring its the same thing over and over again, all I wanted to do is sort out a very simple thing with sse it's impossible enough is enough. I will not being paying my last bill you owe me money.”

Helpful Report

Posted 2 years ago

“Joke of a company and the customers service staff need training they steal money out of you account!!!! They just say your meter was broken and it's your fault 😂”

Helpful Report

Posted 2 years ago

“The worst customer service that I have ever experienced, and I'm a Virgin Media customer! Received text/e-mails informing me that I needed to supply meter readings, as my smart meters had not been sending them readings since January! Eventually got through to someone after the obligatory 30-40 minutes wait. Was informed that they would try to resolve it through their online smart meter team and that I would be informed of progress. Heard nothing after 48 hours, so phoned them again, with a 40 minute wait and registered a complaint and that I wanted an engineer sent out to physically sort the problem. Was fobbed off and again was again informed that I would be contacted about progress of resolving situation. Received a phone call where I was asked to send, by e-mail, photos of the stickers next to both meters. Was again informed that I would be contacted regarding any progress. Tried e-mailing the personal address that I was provided by one of the managers, but seem to have been ignored. Completely useless shower of clowns.”

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Posted 2 years ago

“Phoned to complain about the price of Gas and the cost of living, customer agent didn't want to know, his answer not my problem, our prices are set by Regulator, take it up with them, I said, your great help, asked to speak with a manager, because the agents are working from he said I'll have to get a manager to phone you back. I'm still waiting, my advice, stay well clear.”

Helpful Report

Posted 2 years ago

“1 star is way to much but there you go, customer service is utterly crazy were is the customer service in the call centre in Tim buck to were thay cut you off and call you boss who's boss by the way lol. I have rang so many times I have given up know ones knows Wots going on, been on the phone for hours and hours, then get passed around allday. All I wanted to do was talk about my bill it's impossible Wots going on!!? I read all the other customers reviews same thing messing people about why are you doing it??? You left me with no electricity it took 2 days to sort it out thay was just being passed around allday everyday over and over again why!! Had a email saying get in touch I tried for 4 hours but once again nothing why!!!? Its crazy.”

Helpful Report

Posted 2 years ago

“Bad company with bad reputation. Not picking customer calls, threatening emails, saying that they will damage one credit rating. All the customer service personnel have be trained in a bad way and will never reason with you, they also lack empathy. unexplainable, and high bills Regret, using them. Will never recommend them to anyone.”

Helpful Report

Posted 2 years ago

“Every time i call this company they never pick up left on call for over an hour with a nonsense message thank you for your patience your call will be answered soon as possible not the first time this has happened and when they want you they call and are very rude i rate this company 0 even thought i stared it 1 only to get my point over i bet there was no one in at the office all working from home cos of the covid even so its there job to pick up the call and talk to the customer but no seems like they don't even care i'm done”

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Posted 2 years ago

“This company are a joke. I wait on the phone for an hour to get put through to a an advisor who I explain my numerous problems to him about the app not taking meter readings and that my credit is wrong on the app to all of a sudden with out him telling me all of a sudden playing music for another 10 minutes and getting put through to someone with limited English and was very hard to understand. I explained my problem to her without her being able to listen and understand it. I was then played more music for another 5 minutes and I got so fed up I put the phone down. There is always problems with SSE apps. I would not recommend this company to any body. They just don’t seem to solve problems and there is usually plenty of them with SSE.”

Helpful Report

Posted 2 years ago

“I had some difficulty paying 1 bill. SSE took it upon themselves to change my meter to a smart meter where I pay for everything before I use it. I have a debt management plan in place. SSE has said they will not accept payment from a DMP as I've got to ay it back via the top up. I've budgeted £10 a week on energy only for SSE to take £7 out of my budgeted £10 leaving me with £3 a week for energy. When this first happened they assured me everything was set up correctly. I had my gas cut for 2 days as they told me it was my boiler. 2 days later, my gas supply was faulty since being put over on pay as you go. I've tried to talk to them about this all as it's not everything. I even reached out via Twitter and they still have ignored me. I've been awaiting a response to a complaint since June 8th. Asked for it to be escalated as per SSEs own complaints procedure only to be told no one can do that except the person who's dealing with the complaint. The person who's been ignoring me. Multiple calls, where I'm hung up on, transferred to other folks who don't know what they're talking about or don't care. I asked agents to send the person a message asking for them to contact me. This has all proved to be of no use as SSE seems to ignore anything bad whilst they pillage and rape their customers during a time of financial uncertainty. Shameful. They're robbing people blind and the government does nothing.”

Helpful Report

Posted 2 years ago

“I would give 0 stars if I could. Where do I even start. I have had no end of horrific experiences with SSE, they are incredibly hard to get hold of, emails are ignored, social media teams don't respond and they are a greedy, incompetent thieving company that I wouldn't recommend to my worst enemy. An incredibly long story short on 2 separate occasions, in different properties, cities and years SSE have fabricated debts I apparently owe to them, harassing me with calls from debt companies threatening action over money I never owed. On both these occasions they had put previous tenants debt into my name, despite knowing I am a new tenant and knowing move in dates etc. Both these times I have received unpleasant threatening calls from debt companies. When I moved into my most recent property, before even moving my stuff in I instantly moved to a different company because I did not want a repeat of my previous SSE experience. SSE then blocked me going over to a new company because of this fabricated fake debt, without letting me know and without any correspondence to inform me or the company. 4 months pass where I assume I am with my company, with no letter or correspondence from SSE when suddenly a bill comes through the door asking for £616, knowing there was no way I could afford this and afford to eat this month I became incredibly anxious and worried and tried to phone them. When I finally managed to get through, after a week of trying because their complaints line closes at 6 (although of course their payment line is open till 8 and at weekends), and phoning post work at 5 you don't get through the queue before they cut you off, I was on hold for 40 minutes and was on the phone for a total for 90 minutes before my problem was resolved. After initially claiming I owed over £600, they then said I owed £240 due to meter readings, which had never been done because they aren't my electricity company and don't have access. I gave them my actual meter readings I owed £95. £95, not £240 and certainly not £616. Again this is the SECOND time they have put a previous tenants debt into MY name. I am thoroughly disgusted and appalled that a company can act in such a disgusting, under the radar and menacing way. Although the complaint has "been resolved" I will be taking this further and going to ombudsman because they cannot go round making people ill with panic and anxiety, fabricating bills and debts that don't exist and threatening people for money they don't owe. I know they have acted illegally and I know I have a very secure case to take this further. I'd also like to add this has happened to other people I know. Whatever you do DO NOT use this company.”

Helpful Report

Posted 2 years ago

“Called today at 15.42 but took 35 minutes to get an agent then agent was absolutely rubbish and never ever tried to help me at all. Agent spoke to me for hardly a minute or so and put on hold for another 20 minutes. Then spoken again for same amount of time and put me on hold. What a time waster agent that was. SSE should investigate and sack that agent because of the very rude and non professional behaviour of the agent. Wasted my one hour for nothing.”

Helpful Report

Posted 2 years ago

“SSE doesn’t even deserve 0 star stay away this. Company must be investigated and watched they practicing illegal overcharging consumers. Bad customer services no one willing to assist. You hear agent eating while on the phone unprofessional rude.”

Helpful Report

Posted 2 years ago

“Where do I begin! I have never in my life encountered such horrific customer care and bad manners. I was notified by them about being transferred to OVO and a final account was provided. It was incorrect. A final account with an estimated reading is not great but I had the actual final reading and had also provided them with the reading as at 31st March due to the change in tariffs. So, you'd think just getting them to amend the readings on the account to produce an accurate correct account, which by the way meant I paid more money as it was a higher reading, would be simple. No, they told me I had to go to OVO, which I did, and they told me, very nicely and politely, that as the final account was with SSE and they migrated an incorrect reading to them, I had to go to them to have it sorted. made sense to me. I tried calling several times, I wrote. I finally stayed on the phone line for almost an hour at my own expense to try to resolve the issue so I could pay the correct bill. I was passed to five different people, each one asked me the same questions about name address account etc. just ridiculous. each time I had to relay the whole load of information and each time I got passed to someone else, Finally I got a lady I found difficult to understand due to her accent but after the same information was given to her I felt it was pointless so asked to speak to a supervisor. She was in final accounts, kept giving me the brush off saying I had to go to OVO although it was their estimate that was wrong and OVO didnt take on the account until the day after the billing was dated. When I asked to speak to a supervisor to try to solve the problem she refused point blank. She said it was 'impossible' - exact word - and when I insisted as no-one seemed able to simply correct the systems reading she hung up. She actually hung up on me. I had been so patient for nearly an hour, I explained each time I was asked, I was passed from pillar to post, and this 'person' was an absolute disgrace. I have since written to SSE to complain as this is the first time in fifty years I have felt the need to put pen to paper so that in itself is a measure of how I feel about the disgusting treatment received. The representatives encountered today, and from what I have read in these reviews, should be let go. I dont think training will resolve their behavioural issues nor their manners. SSE should be ashamed of staff like this.”

Helpful Report

Posted 2 years ago

“I cannot add much to what has been written below. A 1* rating is too high. I have rung this company six times, they do not have a clue what is going on. They agree something on a call and then do nothing. The employees are clueless (and that's paying them a compliment). They do not listen and heaven knows what internal communication system they have. There must be a very tired pigeon flying around between their desks. SSE are "milking this cow" subjecting those who are struggling financially whilst they count their cash. Shame on them. They bought the badly operating companies (SPARK) if you cannot take the "ongoing concern" on properly - dont bother. The simple fact is they don't care, they have a thick skin - which matches the service and brain power of their operatives. Hang your heads in shame SSE”

Helpful Report

Posted 2 years ago

SSE is rated 1.1 based on 412 reviews