SSE Reviews

Name: SSE
Rating: 1.10

1.1 Rating 414 Reviews

2 %

of reviewers recommend SSE

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1.1

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Kenny Gadd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where do I begin! I have never in my life encountered such horrific customer care and bad manners. I was notified by them about being transferred to OVO and a final account was provided. It was incorrect. A final account with an estimated reading is not great but I had the actual final reading and had also provided them with the reading as at 31st March due to the change in tariffs. So, you'd think just getting them to amend the readings on the account to produce an accurate correct account, which by the way meant I paid more money as it was a higher reading, would be simple. No, they told me I had to go to OVO, which I did, and they told me, very nicely and politely, that as the final account was with SSE and they migrated an incorrect reading to them, I had to go to them to have it sorted. made sense to me. I tried calling several times, I wrote. I finally stayed on the phone line for almost an hour at my own expense to try to resolve the issue so I could pay the correct bill. I was passed to five different people, each one asked me the same questions about name address account etc. just ridiculous. each time I had to relay the whole load of information and each time I got passed to someone else, Finally I got a lady I found difficult to understand due to her accent but after the same information was given to her I felt it was pointless so asked to speak to a supervisor. She was in final accounts, kept giving me the brush off saying I had to go to OVO although it was their estimate that was wrong and OVO didnt take on the account until the day after the billing was dated. When I asked to speak to a supervisor to try to solve the problem she refused point blank. She said it was 'impossible' - exact word - and when I insisted as no-one seemed able to simply correct the systems reading she hung up. She actually hung up on me. I had been so patient for nearly an hour, I explained each time I was asked, I was passed from pillar to post, and this 'person' was an absolute disgrace. I have since written to SSE to complain as this is the first time in fifty years I have felt the need to put pen to paper so that in itself is a measure of how I feel about the disgusting treatment received. The representatives encountered today, and from what I have read in these reviews, should be let go. I dont think training will resolve their behavioural issues nor their manners. SSE should be ashamed of staff like this.”

Helpful Report

Posted 2 years ago

“I cannot add much to what has been written below. A 1* rating is too high. I have rung this company six times, they do not have a clue what is going on. They agree something on a call and then do nothing. The employees are clueless (and that's paying them a compliment). They do not listen and heaven knows what internal communication system they have. There must be a very tired pigeon flying around between their desks. SSE are "milking this cow" subjecting those who are struggling financially whilst they count their cash. Shame on them. They bought the badly operating companies (SPARK) if you cannot take the "ongoing concern" on properly - dont bother. The simple fact is they don't care, they have a thick skin - which matches the service and brain power of their operatives. Hang your heads in shame SSE”

Helpful Report

Posted 2 years ago

“ABSOLUTELY DIABOLICAL AND AWFUL COMPANY . My meter stopped working, I rang for an engineer, I was told they don’t have engineers !! Yes an electric company with no engineers. I have to wait until the credit on my smart meter runs out, when I have no electric they will then send an emergency engineer out. I explained that they have already identified a fault, my father is near death in a home and my son has a very important online exam, as we don’t know when the electric will run out, this doesn’t seem fair or at all acceptable in the circumstances and please can we book an engineer… ..NO … AS THIS COMPANY DO NOT HAVE ENGINEERS … they only have emergency call out engineers ….I WAS ADVISED… IF I WANT AN “EMERGENCY ENGINEER” ON A DAY THAT’S CONVENIENT TO ME … I CAN PLUG IN ALL MY GADGETS AND RUN THE ELECTRIC DOWN…. Then I can get seen at a more convenient time…… WORDS FAIL ME. WHEN THE FAULT IS FIXED …. I’M LEAVING THIS COMING”

Helpful Report

Posted 2 years ago

“Absolutely shocking customer service , waiting on average 35 minutes to speak to someone, then they cut you off trying to put your through to another department. This company is making a fortune off the backs of customers and they can’t even be bothered to answer the phone in a timely manner. It has taken me 4 weeks to attempt to sort out te problem I have and I’m still waiting , having to call everyday at different times to attempt to get through to someone. #joke”

Helpful Report

Posted 2 years ago

“Disgusting company bad customer service staff who lie Rob you of money Avoid avoid avoid this fraudulent excuse for a company”

Helpful Report

Posted 2 years ago

“SSE is singularly one of the most incompetent and badly run companies for customer service that has ever existed. I am sure they are happy to bag plenty of profits but try to do anything for the customer to make the ghastly experience of trying to get anything done is horrendous. It feels like they deliberately pass you from one department to another until you get to the point when you give up. Hours and hours wasted, going round and round in circles. Everyone is seemingly pleasant enough on the phone but they staff are totally unable to put all their sweet words into any sort of action. Useless, find another energy supplier if you can.”

Helpful Report

Posted 2 years ago

“Do not use this company! Unless you want to be conned that you owe them money and speak to an endless number of employees who have no idea of any previous communication. I sent a very detailed email that i wanted to end my contract on a specific date. They decided to close my account although our nack and fourth emails clearly say i wanted it for a later date. I called 3-4 times whilst being on holid 1-2 hours to get through. Each person i spoke to had no idea who or when my accoubt was closed. One even said that someone had created me a 2nd account for some reason meaning i has 2 open accounts. I checked online and my account was at £0 i checked this multiple times. I then started to recieve calls at night on a friday that i owe them money!!!!!! I have been in so much stress with this company as if moving and starting a new job isnt stressful enough AVOID”

Helpful Report

Posted 2 years ago

“Thank you Glinton who I talked to 7/6/22 @ 8:55 am who kindly advised me that the customer service line would be open until 8pm and I should call back then. If you didn't want to talk then you could have just told me, you shouldn't have lied... maybe its the training you receive as I have yet to meet a SSE employee who could grasp the concepts of, Work ethic. Honesty. Keeping you word. Doing your job to even a rudimentary degree. Knowing the best time to drop my call (its as soon as you ask a question btw) Thank you SSE for successful managing to mess up the very simple task of changing my meter from pay as you go to credit. Not just once but many times over the last 6 months. Your dedication to not doing what you said is as inspirational as it is soul destroying. When I had to deal with the stress of moving house I could always count on you to mess it up and add to my mental well being. When my son was freezing I could always look to you for how not to run a company. When my mum was dying in hospital I really valued you half arsed approach and dishonest mentality that had me wasting my/her time on the phone to you. THANK YOU SSE”

Helpful Report

Posted 2 years ago

“Awful company to contact. Long time to respond on phone then a crazy amount of security followed by irrelevant questions. Electric not showing on app. Phoned to reduce direct debit due to change in circumstances affecting usage. They would not allow it even though both gas and electric accounts are in credit.”

Helpful Report

Posted 2 years ago

“Truly shocking.. Im so disgusted at SSE I find myself equally angry at a Government that would licence a company which functioned at such a low level Total contempt for the customer, no system of escalating a complaint and the call centre staff perhaps the rudest and least adequate Ive ever dealt with. Hour upon hour of phone calls and noting resolved. Often Id call back and have to start all over again as the call handler had left any footprint on the account or any notes ! Lied to and from my perspective made to jump through hoops and generally given the runaround.. Advice.... DO NOT sign up with this dreadful bunch”

Helpful Report

Posted 2 years ago

“Shockingly bad customer service phoned at least 5 times complaining about broadband not solved so switched supplier now want £264 and given to collection service which never answer their calls emails or texts.”

Helpful Report

Posted 2 years ago

“Worst experience! Customer support center has no clue what to do and where to transfer your call. Waiting time is more than 30 minutes average. Worst experience with this company. Sent me a wrong bill twice.”

Helpful Report

Posted 2 years ago

“They are the worst company I had to deal with. They didn't close my account and charged me extra because they had an inside problem as one of their employees called Mash didn't know her job. I called and spoke with Sandy for an hour and 10 min, didn't want to transfer me to a manager or supervisor or even one of her colleagues. She didn't understand what I was examining to her at all. I called again in the same day and a man answered and transferred me to the right team finally, for the other one to just HANG UP ON ME. IM DONE.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY. THEY ARE FRAUD. CHECK THE REVIEWS INDEPENDANTLY AND OVERALL NATIONALLY. THERE SERVICE IS IN THE MINUS SECTION BUT THE ONLY OPTION IS 1 ON HERE. I HAD A BRAIN INJURY AND MOVED TO A PROPERTY SUITABLE FOR MYSELF. I GOT TOLD PAY AS U GO IS NO LONGWR AVAILABLE AS THATS WHAT IVE ALWAYS HAD AS THE TENANT HAS A CREDIT METRE. THEY THEN CHANGED IT A COUPLE A MONTHS LATER IN WHICH THE BILL WAS OUT OF CONTROL. THIS IS THE REASON I WANTED PAY AS U GO BUT IT WAS DENIED CONCLUDING IN ME BECOMING COHESIVELY ATTACHED TO A BILLY IN WHICH WAS THE FAULT OF BEING DENIED VIA THERE APPARENT EXPERTS TEAM WITHIN SOUTH AFRICA. "MICRO CHIP COMPANY TO SAVE MONEY" THEY NEEDED TO RECTIFY THE BILL AS IT WASNT THE DATE I MOVED IN TO THE PROERTY ALSO. THEY THEN FURTHER ADDED A PAYMENT PLAN WITH NO CONSENT WHICH IS ILLIGAL. I HAVE MOZT STAFF IVE SPOKEN TO ON RECORDINGS ADDMITING FAULT BUT WHY HAVE THEY NOT RECTIFIED IT SO MYSELF A YOUNG VULNERABLE ADULT TONGET NYSEKF BACK ON MY FEET AND SSE CONTINUE ARE JOIRNEY IN LIFE. SSE JUST WANT MONEY BYT HOLD NO VALUES OR SERVIXE CARE. THEY FOCUS ON LOOKING LIKE A BRILLIANT COOPERATION BUT IS EXACTLY THE OPPOSITE. PLEASE DO NOT USE THEM. I WILL BE HAPPY TO SHARE ANY RECORDING WITH ANY CURRENT OR FUTURE CUSTOMER IN ORDER FOR YOU TO SAVE STRESS.”

Helpful Report

Posted 2 years ago

“Sse is the worse company I’ve ever been with before I went on pay as you go meater in my new property they put money on top of my bill for no reason”

Helpful Report

Posted 2 years ago

“Appalling customer service which seems to be a common theme with SSE. I'm unable to book appointments to fit new meters as it clashed with work, told i will now have to wait 28 days before they will issue me a new fitting date.....I can't choose the date (bearing in mind i had less than 5 days notice to arrange this with work which simply isn't possible or fair) they just give you a date and tell you to stay in. So in short SSE fitted meters that weren't very good (their own fault) now because of their own mistake the customers have to work around SSE's schedule and they aren't prepared to compromise or arrange new dates within a reasonable time frame and give reasonable notice too........shocking. It's because of these reasons I'll be switching supplier ASAP, if I could give 0 stars I would have.”

Helpful Report

Posted 2 years ago

“Intermittent faults throughout the contract, most recently 18 hours. SSE customer service not interested as "we don't guarantee a fault free service". Tells you all you need to know.”

Helpful Report

Posted 2 years ago

“SSE Customer service is absolutely rubbish. Waisting your time and money and they totally careless. Each officers does different information that never matches to another one. The meter they set up is heritage and when we top up £40 it shows £25 and it eating the money while its customer service doesn’t understand and find a simple solution to just change the meter. Their managers are disgusting as they can’t sort out customer problem.”

Helpful Report

Posted 2 years ago

“Awful customer care and business practices”

Helpful Report

Posted 2 years ago

“Completely clueless and rude person with the worst accent in the world. Kept interrupting me and made no attempt to problem solve.”

Helpful Report

Posted 2 years ago

SSE is rated 1.1 based on 414 reviews