SSE Reviews

Name: SSE
Rating: 1.09

1.1 Rating 411 Reviews

2 %

of reviewers recommend SSE

Company Reviews

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1.1

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Kenny Gadd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTELY DIABOLICAL AND AWFUL COMPANY . My meter stopped working, I rang for an engineer, I was told they don’t have engineers !! Yes an electric company with no engineers. I have to wait until the credit on my smart meter runs out, when I have no electric they will then send an emergency engineer out. I explained that they have already identified a fault, my father is near death in a home and my son has a very important online exam, as we don’t know when the electric will run out, this doesn’t seem fair or at all acceptable in the circumstances and please can we book an engineer… ..NO … AS THIS COMPANY DO NOT HAVE ENGINEERS … they only have emergency call out engineers ….I WAS ADVISED… IF I WANT AN “EMERGENCY ENGINEER” ON A DAY THAT’S CONVENIENT TO ME … I CAN PLUG IN ALL MY GADGETS AND RUN THE ELECTRIC DOWN…. Then I can get seen at a more convenient time…… WORDS FAIL ME. WHEN THE FAULT IS FIXED …. I’M LEAVING THIS COMING”

Helpful Report

Posted 2 years ago

“Absolutely shocking customer service , waiting on average 35 minutes to speak to someone, then they cut you off trying to put your through to another department. This company is making a fortune off the backs of customers and they can’t even be bothered to answer the phone in a timely manner. It has taken me 4 weeks to attempt to sort out te problem I have and I’m still waiting , having to call everyday at different times to attempt to get through to someone. #joke”

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Posted 2 years ago

“Disgusting company bad customer service staff who lie Rob you of money Avoid avoid avoid this fraudulent excuse for a company”

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Posted 2 years ago

“SSE is singularly one of the most incompetent and badly run companies for customer service that has ever existed. I am sure they are happy to bag plenty of profits but try to do anything for the customer to make the ghastly experience of trying to get anything done is horrendous. It feels like they deliberately pass you from one department to another until you get to the point when you give up. Hours and hours wasted, going round and round in circles. Everyone is seemingly pleasant enough on the phone but they staff are totally unable to put all their sweet words into any sort of action. Useless, find another energy supplier if you can.”

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Posted 2 years ago

“Do not use this company! Unless you want to be conned that you owe them money and speak to an endless number of employees who have no idea of any previous communication. I sent a very detailed email that i wanted to end my contract on a specific date. They decided to close my account although our nack and fourth emails clearly say i wanted it for a later date. I called 3-4 times whilst being on holid 1-2 hours to get through. Each person i spoke to had no idea who or when my accoubt was closed. One even said that someone had created me a 2nd account for some reason meaning i has 2 open accounts. I checked online and my account was at £0 i checked this multiple times. I then started to recieve calls at night on a friday that i owe them money!!!!!! I have been in so much stress with this company as if moving and starting a new job isnt stressful enough AVOID”

Helpful Report

Posted 2 years ago

“Thank you Glinton who I talked to 7/6/22 @ 8:55 am who kindly advised me that the customer service line would be open until 8pm and I should call back then. If you didn't want to talk then you could have just told me, you shouldn't have lied... maybe its the training you receive as I have yet to meet a SSE employee who could grasp the concepts of, Work ethic. Honesty. Keeping you word. Doing your job to even a rudimentary degree. Knowing the best time to drop my call (its as soon as you ask a question btw) Thank you SSE for successful managing to mess up the very simple task of changing my meter from pay as you go to credit. Not just once but many times over the last 6 months. Your dedication to not doing what you said is as inspirational as it is soul destroying. When I had to deal with the stress of moving house I could always count on you to mess it up and add to my mental well being. When my son was freezing I could always look to you for how not to run a company. When my mum was dying in hospital I really valued you half arsed approach and dishonest mentality that had me wasting my/her time on the phone to you. THANK YOU SSE”

Helpful Report

Posted 2 years ago

“Awful company to contact. Long time to respond on phone then a crazy amount of security followed by irrelevant questions. Electric not showing on app. Phoned to reduce direct debit due to change in circumstances affecting usage. They would not allow it even though both gas and electric accounts are in credit.”

Helpful Report

Posted 2 years ago

“Truly shocking.. Im so disgusted at SSE I find myself equally angry at a Government that would licence a company which functioned at such a low level Total contempt for the customer, no system of escalating a complaint and the call centre staff perhaps the rudest and least adequate Ive ever dealt with. Hour upon hour of phone calls and noting resolved. Often Id call back and have to start all over again as the call handler had left any footprint on the account or any notes ! Lied to and from my perspective made to jump through hoops and generally given the runaround.. Advice.... DO NOT sign up with this dreadful bunch”

Helpful Report

Posted 2 years ago

“Shockingly bad customer service phoned at least 5 times complaining about broadband not solved so switched supplier now want £264 and given to collection service which never answer their calls emails or texts.”

Helpful Report

Posted 2 years ago

“Worst experience! Customer support center has no clue what to do and where to transfer your call. Waiting time is more than 30 minutes average. Worst experience with this company. Sent me a wrong bill twice.”

Helpful Report

Posted 2 years ago

“They are the worst company I had to deal with. They didn't close my account and charged me extra because they had an inside problem as one of their employees called Mash didn't know her job. I called and spoke with Sandy for an hour and 10 min, didn't want to transfer me to a manager or supervisor or even one of her colleagues. She didn't understand what I was examining to her at all. I called again in the same day and a man answered and transferred me to the right team finally, for the other one to just HANG UP ON ME. IM DONE.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY. THEY ARE FRAUD. CHECK THE REVIEWS INDEPENDANTLY AND OVERALL NATIONALLY. THERE SERVICE IS IN THE MINUS SECTION BUT THE ONLY OPTION IS 1 ON HERE. I HAD A BRAIN INJURY AND MOVED TO A PROPERTY SUITABLE FOR MYSELF. I GOT TOLD PAY AS U GO IS NO LONGWR AVAILABLE AS THATS WHAT IVE ALWAYS HAD AS THE TENANT HAS A CREDIT METRE. THEY THEN CHANGED IT A COUPLE A MONTHS LATER IN WHICH THE BILL WAS OUT OF CONTROL. THIS IS THE REASON I WANTED PAY AS U GO BUT IT WAS DENIED CONCLUDING IN ME BECOMING COHESIVELY ATTACHED TO A BILLY IN WHICH WAS THE FAULT OF BEING DENIED VIA THERE APPARENT EXPERTS TEAM WITHIN SOUTH AFRICA. "MICRO CHIP COMPANY TO SAVE MONEY" THEY NEEDED TO RECTIFY THE BILL AS IT WASNT THE DATE I MOVED IN TO THE PROERTY ALSO. THEY THEN FURTHER ADDED A PAYMENT PLAN WITH NO CONSENT WHICH IS ILLIGAL. I HAVE MOZT STAFF IVE SPOKEN TO ON RECORDINGS ADDMITING FAULT BUT WHY HAVE THEY NOT RECTIFIED IT SO MYSELF A YOUNG VULNERABLE ADULT TONGET NYSEKF BACK ON MY FEET AND SSE CONTINUE ARE JOIRNEY IN LIFE. SSE JUST WANT MONEY BYT HOLD NO VALUES OR SERVIXE CARE. THEY FOCUS ON LOOKING LIKE A BRILLIANT COOPERATION BUT IS EXACTLY THE OPPOSITE. PLEASE DO NOT USE THEM. I WILL BE HAPPY TO SHARE ANY RECORDING WITH ANY CURRENT OR FUTURE CUSTOMER IN ORDER FOR YOU TO SAVE STRESS.”

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Posted 2 years ago

“Sse is the worse company I’ve ever been with before I went on pay as you go meater in my new property they put money on top of my bill for no reason”

Helpful Report

Posted 2 years ago

“Appalling customer service which seems to be a common theme with SSE. I'm unable to book appointments to fit new meters as it clashed with work, told i will now have to wait 28 days before they will issue me a new fitting date.....I can't choose the date (bearing in mind i had less than 5 days notice to arrange this with work which simply isn't possible or fair) they just give you a date and tell you to stay in. So in short SSE fitted meters that weren't very good (their own fault) now because of their own mistake the customers have to work around SSE's schedule and they aren't prepared to compromise or arrange new dates within a reasonable time frame and give reasonable notice too........shocking. It's because of these reasons I'll be switching supplier ASAP, if I could give 0 stars I would have.”

Helpful Report

Posted 2 years ago

“Intermittent faults throughout the contract, most recently 18 hours. SSE customer service not interested as "we don't guarantee a fault free service". Tells you all you need to know.”

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Posted 2 years ago

“SSE Customer service is absolutely rubbish. Waisting your time and money and they totally careless. Each officers does different information that never matches to another one. The meter they set up is heritage and when we top up £40 it shows £25 and it eating the money while its customer service doesn’t understand and find a simple solution to just change the meter. Their managers are disgusting as they can’t sort out customer problem.”

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Posted 2 years ago

“Awful customer care and business practices”

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Posted 2 years ago

“Completely clueless and rude person with the worst accent in the world. Kept interrupting me and made no attempt to problem solve.”

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Posted 2 years ago

“WORST SERVICE EVER!! Don't USE, to connect customer service team it will take 3 hrs It's Shame SSE”

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Posted 2 years ago

“Just so you know I’m 25 I’m not a Karen this is a legitimate bad review. If I could give them 0 stars I would. We were moved to sse from spark energy… I moved out of my flat a year ago, I over paid for gas and electricity, by the time I moved out I apparently owed £2000 after months of calling I finally got this removed and after speaking to complaints and having my account looked into they owe me £1000!!!! Have I got it yet? Nope. It’s been 2 months since my account has been in credit, after calling again they said my cheque would be in the post and come in 7-10 days… 3 weeks past and still no cheque so I called up again and surprise surprise it was put through wrong by one of the agents so I now have to wait another 2 weeks. It has been exhausting. Thank god I didn’t need the money right away… the customer service is awful if they say they are going to do something you’re going to have to call up everyday to check on it, if they say they’ll call you back don’t bet on it they won’t. If you can get out, get out now.”

Helpful Report

Posted 2 years ago

SSE is rated 1.1 based on 411 reviews