SSE Reviews

Name: SSE
Rating: 1.09

1.1 Rating 411 Reviews

2 %

of reviewers recommend SSE

Company Reviews

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1.1

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Kenny Gadd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely Incompetent , no one i speak to knows what they are doing , refund of nearly £400 to be paid after 10 working days but still waiting after 12 days, called again they said i wasnt in credit even though money had been taken out of my account this morning , person didnt know what he was doing and im now apparently having to wait another 10 working days , the number of calls ive made are ridiculous and time wasted actually runs into hours with no resolution !!!”

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Posted 2 years ago

“Been trying to talk to some 1 about my account since 9th October still not had any 1 to talk to regards the section I’m trying to get through to …its a total mess since they got involved with ovo I guess this is why they have changed the call centres to India ….you either get lines are very busy at this time or else the computers are down if I could go with some other company I would but all energy companies are folding it’s a wonder SSE has never folded …by the other comments on here it’s a wonder they have no customers left”

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Posted 2 years ago

“I have to deal with this awful company on my employer's behalf and it has taught me that there are some very goods staff who know what they are doing, but the majority don't. I'm told a different story each time I speak to them about a particular customer, or register them up and then I'm told after after a chaser call of them not having communication that they are not a customer. Was on the phone for 4 hours today and yet didn't get an emergency call out as I was transferred or cut off. Need to take valium for round two tomorrow before I explode over the poor customer services.”

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Posted 2 years ago

“Joke a waste of time that cost me 4 people 3 from India and still nothing”

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Posted 2 years ago

“When I moved out of my address, I discovered the meter was faulty and I couldn't give a final reading. The estimate they gave was far too high and a supervisor at SSE told me that they would investigate it after agreeing it was on the high side. I kept getting emails saying that the bill was outstanding, and it would affect my credit rating. I contacted them again and they told me that those emails would be put on hold. This morning, I had a debt collector agency contacting me asking me for payment, including their charges on top of it. I have spent over an hour this morning (not including previous phone calls to them) dealing with this. I contacted them again today and spoke to their phone operator who kept telling me that my account has been validated? I don’t know what this means, and she couldn’t explain it either. She then transfers me to another colleague of hers who has no idea why I am calling, prompting me to go through it all again. I don't understand why I am being messed around like this. I am not trying to avoid paying my bill. Absolutely flabbergasted at how this is being dealt with!”

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Posted 3 years ago

“Very Bad Service!!!! Don't go to Southern Electric, Staff Very Rude and Unhelpful!!! They don't care their customer at all!!!!”

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Posted 3 years ago

“This company offer a very bad service. I joined them in July 2021, no bill arrived by the end of August “we don’t have you on the system” was their reply, they offered me no help at all so I switched suppliers. Now they are sending me estimated final bills, I have emailed them and called them with the correct reading, this communication has been ignored by them. I strongly advice anyone not to have anything to do with this service provider.”

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Posted 3 years ago

“Avoid at all costs. They cut your energy supply, put you in debt then take over an hour each time to answer. 3 months on issue still unresolved. I am currently on the phone waiting for them to pick up as no gas since morning it is now evening where they said it will be on.”

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Posted 3 years ago

“Don't join an incompetent and ignorant supplier Becoming an SSE customer in January I saw this as a good thing. With price hikes I decided to switch, this should be seamless but I have experienced quite the opposite. The gas first, I received a closing balance of £1500 after just two months usage. After lengthy queries it was resolves and SSE admitted their mistake. Now the electric. They have tried to charge me £2000 because they can't enter meter readings correctly. Threats of affecting my credit rating and repeat hastle from texts and email to pay. I have submitted three queries of complaint, none have been responded to. I have called three times, waiting almost an hour each time at cost to me, and the customer service has been disgusting. Promised a call back after call two at 1500 that day, it was not forthcoming. Again after another call I was informed the account would be put on hold and a bill adjust carried out. Two weeks on and still nothing, other than the repeated threats again email and texts. Please don't use this company, if everyone switched to a cheaper and better customer service company then SSE have no business in the UK and therefore they can't continue to provide poor service. The thing is not enough will do the right thing and show these large suppliers that enough is enough. I only wish they would.”

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Posted 3 years ago

“Please DO NOT go with SSE electric company if you want to save yourself from debts... Sse added someone else's bill into my bill. They don't provide any detailed explanation of any bills. They are dodgy and rip off company. Im a single mum and always most of the time away from the house , to my family place so there wasn't even much use of electric in the house, still They charge me £4000 When I was away from home...”

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Posted 3 years ago

“would love to give SSE no star as they are a total nightmare, i've never had so much trouble with an energy company, for over a year i waited for them to change my meter from a pay as you go to a smart meter and now they want me to pay a bill for over £100 on a meter that was a pay and go, I've spent hours on hold over the last year and it costs a fortune being kept on hold for hours and then when you do get through they just transfer you to some other line and your back on hold for another hour or so, when you do get to talk to someone you cant understand a word they are saying as they don't speak good English, going to look into switching to someone else as SSE are totally incompetent”

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Posted 3 years ago

“After approximately 11hours in total I finally got my account made, after having no electricity at all. Absolutely atrocious service. Been hung up on multiple times. Been told my account has been “sorted” also multiple times. The incompetence of this company is astounding. Not to mention after the account is “sorted” my money has been taken and no service has been provided. I suggest staying clear and looking elsewhere.”

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Posted 3 years ago

“So having been with sse a while now they recently updated the smart meters, knowing I was going away I had plenty of credit to cover until I got home. So yesterday I received a letter saying I owed them 22 pounds. Luckily I'm not an idiot and checked it against my bank statement. So after an hour on the phone to get through and speak to someone it was removed. Just a heads up for anyone else who might have received the same letter.”

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Posted 3 years ago

“I have been waiting on the phone for over an hour to talk to someone about their over estimated bill compared to an actual meter reading that was given to them, and still no response. I will be looking at moving to another supplier.”

SSE 1 star review on 27th September 2021

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Posted 3 years ago

“Worst customer service I have ever experienced in my life. Never managed to get through them. Waiting for over 40mins to get connected over the phone with someone. Avoid at all cost.”

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Posted 3 years ago

“disgusting, they have harassed me for a year over a disgustingly high estimated bill. not once did they ask me for a meter reading. i assumed they at least had to take one once a year. from March 2020 to January 2021 they had estimated a bill (for a 2 bed flat) worth over 2 grand!! bearing in mind, we had never missed a payment. This is all during a global pandemic! they have debt collectors involved, a credit default. We left SSE in janurary and we went with a different company that uses a smart meter, our bill from January 2021 to September 2021, for the new supplier, is only £78 . How could SSE explain that an estimated bill be so high? how was I not notified of this £2000 bill until September 2020? why was I never helped during the multiple phone calls to SSE? A 2 bed flat should NOT be getting billed £2000. SSE gave no consideration to that fact, and contained to harass. This company just wants your money, it is an evil Institute that should be taken down.”

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Posted 3 years ago

“On the phone on behalf of my elderly mum for over an hour waiting to speak to someone in smart meter department using premium rate number. Finally hung up. Absolutely ridiculous service.”

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Posted 3 years ago

“They simply will not answer the phone, no way of contacting them, my only option is to stop my DD in the hope of getting their attention.”

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Posted 3 years ago

“Absolutely awful company. I knew nothing about gas and electric bills, so I when I signed up and was told I’d have to pay £50 (roughly) every month (which I paid without fail) I was very happy to sign up to SSE. When I moved out I was suddenly told with no warning that I owed £700. I called up SSE straight away and was told on the phone by a member off staff that it was a mistake and that I owed absolutely NO money. But the letters and emails kept coming, threatening debt collectors. I’m 22 years old and work 7 days a week, I work so hard but still don’t have an extra £700 floating about. I continued to email and call back, but with no luck. I paid the bill yesterday because I was so worried about the repercussions (debt collectors, ruined credit score) but now I don’t even have enough money for my rent and I STILL haven’t heard back from SSE about all this. So incredibly upset and disappointed. Would give 0 stars if I could, I do not recommend.”

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Posted 3 years ago

“I'm very disappointed with a provider. Customer service is horrible-they can hang up if don't know how or don't want to deal with an issue. Reception is bad- it can cut of after staying on the line for hours. Automatic voice says they work till 8pm, but line cuts of at 6, because they don't work. System always breaks I can't sort the issue with my meter for few days now, already spent about 6 hrs on the phone, they still taking money from my credit, but I have no hot water! Waste of time and money”

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Posted 3 years ago

SSE is rated 1.1 based on 411 reviews