SSE Reviews

Name: SSE
Rating: 1.09

1.1 Rating 411 Reviews

2 %

of reviewers recommend SSE

Company Reviews

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1.1

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Kenny Gadd

Anonymous

Anonymous // 01/01/2019

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“Worst energy company I have been with”

Helpful Report

Posted 3 years ago

“Absolutely avoid this company like the plague! Ridiculous hold times, rude staff who can not explain why once you make notice to leave your bill suddenly increases more than the dd set up. My actual meter reading was last than the estimated, despite being a unit less there was no reduction in cost. I'm sure if it was the other way round you would be billed for it. Not my choice to use sse, I was transferred from octopus. Final bill inflated but paid off. This company should be investigated for its trading practices. Foul disgusting company! I'd rather have no gas and electricity than put a penny into this sham of a company. Good riddance! 🖕”

Helpful Report

Posted 3 years ago

“Why send me a final notice before court action for 200£ and why am I on hold for over an hour to pay. They live off late fees and additional charges. I truly hopee this company goes bankrupt!”

Helpful Report

Posted 3 years ago

“Absolutely shocking , got swapped over from spark to SSE automatically overcharge me won't let me set up a direct debit unless I pay a one-off payment , very rude customer service”

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Posted 3 years ago

“I will never go with this company again I changed company to as they put my direct debit up I had a bill from sse which I emailed saying with the pandemic I would pay of ASAP but no all I had was phon calls msg emails early in morning from a recovery for monie i constantly said I paid it of and was charged another £20 I do not recommend this company”

Helpful Report

Posted 3 years ago

“Grab yourself a coffee. without a shadow of a doubt e worst company I have EVER experienced in my entire life. Firstly, the way their tariffs work are UTTERLY BIZARRE and of course, all aimed at getting as much money as they possibly can (PLEASE take the time to look at how their tariffs work to save yourself the stress of dealing with these people ) . Their staff are quite simply - shocking ! They will try force feed you “deals” ( they all go on training to learn basic sales pitches) but if your smart enough to see through this and actually ask for a breakdown of your bill - wow ! They get VERY angry. I had one call handler get VERY and abrupt with me only to call back saying ‘sorry but i’m not normally like that’. They now fast track you through to Cape town in South Africa - Good luck in getting any issues resolved with this. They will also “estimate” bills that are WILDLY inflated. And they always “recommend” increasing direct debits to cover you in the colder months. I strongly recommend staying well clear of this awful company like your life depended on it.”

Helpful Report

Posted 3 years ago

“Bad customer service”

Helpful Report

Posted 3 years ago

“Similar to other reviewers on here, if there was a zero stars options I'd opt for that. On moving into our flat in June 2018, our letting agent told us were switched to Octopus Energy for gas and electricity. A year later SSE took aggressive delight in informing us our gas account hadn't been changed over and we were being supplied by SSE and owed money to them. After an arduous complaint saga back and forth via email, SSE sent a warrant officer and two engineers to install a pay as you go meter. We had to pay minimum £10 per week to clear a £510, over and above what we'd paid to Octopus. SSE charged us £38.00 for a locksmith entry which wasn't required and to explain this was torture. Not able to open an account online, not able to talk to someone after 45 minutes waiting on the phone, honestly I recorded 10 different occasions were we received aggressive / late / irrelevant correspondence in regrard to issues with them. Luckily, we've paid the debt to them now and switched our gas account pronto. Shysters SSE, pure and simple, AVOID at all costs.”

Helpful Report

Posted 3 years ago

“soon quickly signed me up but however there was a debt left on my meter for the gas which is not my problem however I've been ringing them everyday to get this sorted so someone can uncap the gas. they are genuinely stupid and yeah do not go near this incapable company”

Helpful Report

Posted 3 years ago

“Awful company who have ripped us off with claiming we owe more money than we actually did for gas and electricity. Every time I call I hold for over half an hour and speak to people in South Africa who have no clue what they’re doing. Have transferred a debt to a debt recovery agency when I have already paid. Have an outstanding complaint reference from over a month ago and someone still hasn’t got in touch with me. They’ve caused hell for my mental health and have daily anxiety attacks because of their incompetence. Do not advise anyone using them as they are the worst supplier I have had in all my life.”

Helpful Report

Posted 3 years ago

“If I could I will give a 0 star , try to sort it out issue over the phone and they closing fone on my face why I'm talking to them , ripping people off , for 27 days use of light and charging My mobile in my little studio they charge me 280£ ridiculous, worse company ever , sse shame on you , stealing from people”

Helpful Report

Posted 3 years ago

“Terrible company. I've spent an hour now just wanting to correct a mistake in my bills. The support of the company is located somewhere in India, the operators switch me from one to the other in a circle. No result.”

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Posted 3 years ago

“Dear Customers, please read my review about this SSC UNPROFISANAL energy company. It's extremely bad and unacceptable service from this mish-mash company two weeks no electricity in the property and 500 phone calls, speak to 5o different people and not resolve the issue. the staff so so rud and with very very bad manners and disrespecting the customer. especially Mr, Ahmed at customer service in head office he needs to be trained to pick up the phone and talk to the customer. this company even doesn't deserve one star should have 10 mines 0 stars.”

Helpful Report

Posted 3 years ago

“Have a smart meter went to my shop to top up both metres where I was given to top up codes my smart metre wouldn't take codes which I tryed putting in a few times so tryed phoning sse it took me 45mins to get through and man said he couldn't help me I needed another number where he put me through which I got cut off I phoned the number which was stated in booklet 03450260677 so my top up still isn't on so will defo be looking to change to a different company I don't think this is how anyone should be treated not just me as I am a cancer paintent”

Helpful Report

Posted 3 years ago

“Horrible experience. It started with booking in for a smart meter. Guy called in the morning and tried to come earlier than the appointment booked, we explained we couldn’t do this as my partner was working and the electric needed to be turned off. The guy then tried to make us feel bad and explained he didn’t want to come because he had to travel somewhere else in the afternoon. We told him he needed to stick to the original time as we could not change. He decided to never turn up. We tried to contact SSE about this who told us we wouldn’t be able to get another appointment for another month and would have to book another half day off of work. We told them this was not acceptable and we wanted to raise a complaint as the excuse for not turning up to the appointment was for “covid reasons” which was just pure lies. They then passed us through to different departments which told us we had been passed through to the wrong departments. We were on the phone for 2 hours trying to find someone to help. They then said we would get a call back the next day which never came. We then callled again and they said a manager wasn’t available but we would get a call back before the end of the day which again never happened. Next time we called they told us the complaint had been closed and resolved without us knowing. We have now opened the case again and expected a call back today which still hasn’t happened. We’ve spent so much time trying to get out of a contract penalty free due to the awful service provided. Never been with a company so unorganised and useless”

Helpful Report

Posted 3 years ago

“If I could give SSE -10 star I would this is the worst company ever. How the hell can two employees in a 3 bedroom house pay up to 3000£ a month. Absolute madness. This is by far the worst company I have ever come across. My wife and I live in a 3 bedroom house and use minimum electricity and gas, I am never home cause of my job. Every 4 months I am paying 600-800£ extra on top my tariff of 90+£ I pay each month, so this works out to 3000£ annually (its a joke) We went to Sicily for 3 weeks for our wedding and I still paid the same average amount, even when the house is empty. When I moved into the property I called SSE and give them my reading on the same day, two months later I called them because of a little discrepancies with my bill and they give me a meter reading which is not the one I submitted. I battled this issue back and forth with SSE and no one give a s***. This leave me with no other choice to leave SSE and went to another provider. I am now happy with the amount I pay which is much reasonable. Never again will I ever use SSE or even advice anyone to use this company. SHOCKING”

Helpful Report

Posted 3 years ago

“Do not go with this company full of lies nobody knows what they are doing I asked to go on prepayment from the off they did what they wanted to do and put electricity on a monthly dd and gas on a quarterly bill that is definitely what I did not ask for and there customer service is appalling EditDelete Share”

Helpful Report

Posted 3 years ago

“Been a customer for about a decade, so naturally wanted SSE to take over the contract when we moved into our new house. After an hour on hold getting passed from department to department I ended up back where I started- nobody knew who was responsible for changing out an old meter. My partner tried to set it up today as a new customer and was spoken to so rudely that we gave up completely and hung up the phone.”

Helpful Report

Posted 3 years ago

“Had a smart meter fitted last year, we built up a nice amount of credit by being extra savvy with heating and hot water. Had £400 in credit, filled in the moving home section and suddenly the page refreshed after and our credit was £79. £321 charge for no reason and no evidence of the charge at all! Tried calling and got hung up on after being on hold for 55 minutes. I will be taking legal action against this company”

Helpful Report

Posted 3 years ago

“If you get a higher bill than you would expect from SSE then check carefully the calculation. In my case they are charging me nearly 3 times than they should. I am afraid that 'error' might be happening to thousands more. In my case I have provided SSE with gas meter readings in metric units but their automated calculation is considering that my readings are in Imperial units. Therefore prior to converting the reading to kWh they convert my reading from imperial to metric units by multiplying it with 2.83. If your gas reader is metric (m3) this conversation is not required. I have contacted SSE to explain them this issue several times (lost counting) and have also filled a formal complaint and discussed this with supposedly SSE specialists without any success in resolving it. The people I have spoken to are not truly competent and are not able to understand or resolve this issue. Their stance is that the automated system is right and this is how everyone is billed therefore I am wrong. They are not able to explain why the calculation is converting metric units (supposedly imperial) in metric units. This story is going on three months now and still is not resolved. I have spoken more than 10 times and wrote emails to head of customer services and did formally complaint but no luck. They are responding to my complaints even though it takes days and hours to wait in calls but they are not doing anything about it and they keep on passing this to other specialists and other specialists to discuss. I have enough evidence now to go to the ombudsman hoping that they can help me resolve my dispute with SSE. This is a terrible company! Try to avoid them at any cost and if you have bills with them make sure you understand the way you are charged and make sure this is right!”

Helpful Report

Posted 3 years ago

SSE is rated 1.1 based on 411 reviews