“Dealt with Jess today. What a star great info great service. And you could feel the smile down the phone. Made my day . Thanks once again jess
Regards
Mark”
“AWFUL, WRETCHED CROOKS who will seemingly stop at nothing to rip off a customer for as much as possible.
We paid them more than £5,000 for electric bikes, and couldn't collect immediately, due to an unexpected and life-threatening illness. When we tried to arrange collection, they advised that:
(1) They were keeping our payment for storage charges;
(2) They have re-auctioned the inventory.
Even if their approach had been acceptable, they would need to deduct the contractually agreed storage charges from the total of our payment and the re-auction proceeds. They had no intention of this, and simply kept the money.
On looking at their terms and conditions, we found that the contractually agreed storage charges were £1 per day per item which, for the 17 items that were now missing, would have amounted to around £1,000 (not the estimated £11,000 that they received from us and the re-auction).
Litigation is underway, and reports compiled for all relevant authorities. We're also very interested to hear from anyone with similarly serious experiences of these crooks.”
“4 months ago
I bought about 10 items from these Cowboys. After paying over the odds for shipping they contacted me days later to say that half of the items bought are missing from the order and they will issue the refund. I took me almost a week to …More
5
helena lilly
Local Guide·178 reviews·47 photos
2 months ago
I bid on some lots online and went to collect the items. I was collected an incorrect item. I phoned the office and the lady who answered said it was no problem and this was absolutely true. I returned the lot and a guy called Chris was very helpful when searching for and replacing my items. Thanks
Darren Coward
3 reviews
3 months ago
Awesome products at great auction prices. So far we have bought weighted barbell sets, to exercise step boxes for our gym. Plus even bought drones for kids for Christmas. …More
Oliver Hooley
14 reviews
a week ago
NEW
Scammers and bullyboys avoid like the plague, zero customer service and a disgusting attitude. Stay away if you don’t want problems…… just read the rest of the reviews about them.
1
Laurentiu Tiron (Laurentiu)
16 reviews
4 months ago
I wish I would've checked their reputation before bidding. Saying all bids are legally binding and failure to pay any invoice will result in legal action being taken to recover the full value of the invoice along with any court and storage …More
8
JAMIE R
2 reviews
2 months ago
I use Supreme regularly to find different and unusual stock. Jess in the office is always quick to get me a collection slot and Chris and his warehouse team are always helpful and provide top service.
Kevin Algar
2 reviews·2 photos
7 months ago
absolute cowboys , miss representation of products , i bid on items and won but when collected were completley different to the advert , there reply was they look similar !!! i can accept they are probably returns and marked which they …More
Photo 1 in review by Kevin Algar Photo 2 in review by Kevin Algar
13
Martin Ivil
1 review
6 months ago
** AVOID **
I would avoid this business like the plague, received auction items with almost half of the items missing and received cheap replica items to what was listed …More
8
SUPREME AUCTIONS LIMITED (owner)
5 months ago
Hi Martin,
As discussed with yourself you have had refund for such items and still have an outstanding balance that needs to be settled.
Thanks Mark
Mark Fisher
2 reviews
2 months ago
Once again totally disappointed with this company. Poor quality description on items and the main photo shows an item which is listed on the manifest but is not there. When I complained I was fobbed off with "read the small print".
I will never buy from these ever again
Pauline Huggins
9 reviews
5 months ago
I’ve dealt with supreme for about 4 years now and I wouldn’t say they’re perfect but I buy every single week and on the rare occasion they have given an incorrect item they have rectified the problem immediately, Chris and Mark are friendly …More
1
Mohammed Anwar
2 reviews
4 months ago
Use supreme auctions regularly, managed to win some absolute bargains.
Chris the manager has always looked after us re posting goods out etc and always try to do whats beat for customer.
Highly recommended.
Sal Nath
15 reviews
3 months ago
If I could give a zero i would. I rang for a quotation for shipping charges and nobody would answer the telephone or emails therefore reluctantly I bidded on the item which looking back in hindsight I shouldn't have! However in my defence …More
10
SUPREME AUCTIONS LIMITED (owner)
9 months ago
Hi,
As discussed in your previous review you broke the agreed terms and conditions of the sale on several occasions, yet despite that you was treated more than fairly in relation to the situation.
Please also note it is against Googles terms and conditions to leave multiple reviews about the same transaction.
Kind Regards,
w Flip
9 reviews
3 weeks ago
NEW
Jess you absulute legend. Thanks for having so much patience and helping with our orders. Also big Larry at shop.thank you both
Rebecca Aj
3 reviews
3 months ago
I won an auction and had the pleasure to deal with Chris Petch, one of the employees there. He is a very reliable man with excellent and trustworthy customer service he is very friendly and always available to help. I would 100% recommend.
Mark Ingber
2 reviews
4 weeks ago
Bought a few pallets, hired a van, booked day off work. Turned up to pick up the pallets and the operatives nonchalantly told me that they only have 1 pallet and the others I'd bought have been sold to someone else. Waste of time.
1
Terry
Local Guide·40 reviews·5 photos
4 months ago
Once reg to bid, its easy to bid on lot you want. Invoice is easy to pay.
Contact messager page is helpful if you have questions. Must read auction page regarding delivery.
Muddy Wellies
2 reviews
5 months ago
I would stay away from supreme auctions, in my job we buy from auctions all the time. I found the customer services rude, sarcastic and don't try to rectify there mistake the whole experience was very unprofessional by them, your not …More
2
chris harris
Local Guide·11 reviews
3 weeks ago
NEW
Fight with the customers a lot as shown in these reviews, it makes it very difficult to get them to understand your point so you all end up losing out.i got my problem resolved but not without much upset
1
Craig Duffy
8 reviews
just now
NEW
Firstly let me say I have frequently used online auctions through i-bidder.com for over 4 years completely hassle free until now! This week I purchased a hedge trimmer from these scammers, when it arrived it was an old, used, broken item that completely doesn't work! On contacting the auction house I was initially told I should have read the description properly before bidding, all items are sold as seen and no refund will be issued. I informed them I had read the the description and nowhere did it say it was a piece of junk. I was told it doesn't say that it is new and all items are customer returns or graded. On asking where this is stated I was informed that its on the T&Cs tab, sure enough hidden away at the bottom of a long list of terms is a sentence that states this. There is an auction title, auction description and an item description, none of which state this. This is deliberately misleading followed by an image of a brand new item. This hidden sentence is how they justify selling junk. I have just this evening found another auction from them and they state everywhere the items are brand new. My item was relatively low priced, I feel genuinely sorry for the people that have lost a lot of money with these scammers.
Please take heed to the mass number of negative reviews, the positive ones are more likely fake.”
“BUYER BEWARE! This auction house is a scam. They get you to bid then try screwing you for over inflated courier charges as you're not allowed to collect the item. They fob you off into vendors and have no after sales service whatsoever, just not interested once they have your money! Terrible service, disgusting business and should be closed down asap! I'm still trying to get my item 2 weeks later and no one is helping as no one (auction house or vendor) allows collection, they will try and stick you for massive courier charges. BEWARE! Avoid at all cost.”
“Absolutely disgusting unethical poor excuses of human beings. Scamming in broad daylight. You will bid of items you think are brand new or in good condition but then once you win you will be sent an email with additinal fees and i mean big fees just like everyone Is say ing its a £100 (I LIVE 4MINS AWAY) for delivery (they love the word " itl need a pallet"
They send threatening, bullying email formats to make you feel like you have no choice but to accept rubbish. My sofa that apeared brandnew online came with a great big hole, nobody has a sense of accountability or even time to explain or sort an issue out. I wouldn't be surprised if its the people at the company do the bidding making you feel like their items are in demand. TRUST THESE REVIEWS OR LOSE MONEY.”
“I bid on a pram. On delivery the pram sent to me was not the one in the photos. I contacted supreme auctions and they were awful. They stated that there photos of there items are not a true representation of the item for sale and as long as they send an item that meets there basic description... I bought a pram so they sent a pram..
So basically if you see a photo of a rolex watch, but there description just says watch (even though the photo is of a rolex) they can just send you a casio, and you have no come back as they have fulfilled the sale as they have sent you a watch.... absolute criminal
I spent a fair amount of money, never again so many better auction houses out there that are honest!!!!”
“Do not buy from them
Do not trust thier listings. Photos and discription most of the time do not match
I bougt a new boxed twin head shower. On collection they tried to give me different single head in ripped box. On complain , after arguing for nearly 5 mins, they just took tge shower and left me waiting
If you buy a large amount most likely you will be short changed as I have been done numberof times. If you buy say 100 items they expect you to open every item check and count.
They will ask you to signe if before you have checked and counted.
Once signed they will not listen
So please check every item and count before you signe otherwise you will lose money like I have”
“Extortionate delivery charges. Deceptive sales techniques by asking for payment for goods prior to being advised of delivery charges. Charging almost £100.00 to deliver an item ! Absolutely scandalous!!!
DO NOT USE THIS COMPANY . THEY ARE DECEPTIVE!”
“I have renovated my new house to a high spec via Supreme auctions at a fraction of the cost. Do your homework and bid carefully and there are bargains to be had Lovely staff and very helpful.”
“Photos shown looked new and nothing like the item received, not even the same colour. Item was filthy and water stained and looked like it had been lying in a skip for months.
Avoid like the plague!”
“** AVOID **
I would avoid this business like the plague, received auction items with almost half of the items missing and received cheap replica items to what was listed AND described on the auction. They use better quality product photos and increase the RRP so it makes it seem as though you are getting a good deal, but you’re not.
Adhesive had leaked all over my other items (they knew this was damaged as they made an attempt to bag it before putting on the pallet but bag had a whole in it).
Had another order where I’ve paid almost £600 for, I asked them to guarantee me all goods will be there before I pay more postage and to confirm they won’t be cheap replicas to where they have stated a lot is missing (£106 worth) and I won’t be receiving a refund for it.
This has been going on for almost 3 weeks, no one wants to take responsibility for the issues. Currently in process with the small claims court, reported to trading standards & the bank. Wish I had paid more attention to other reviews before parting with my money!”
“They are the worst they show pictures and advertised a item and then send something I that's nothing like the advertised item wich is force advertising and fraud I intend to take them to court and report them to trading standards stay well away don't ripped off like us.”
“Customer service don't reply to your emails and telephone calls when you ask for price on delivery of goods prior to purchasing goods.
I purchased worktops where I though delivery would be cheaper than over £200.00 the worktops were less than £100 exe VAT.
I got in touch with customer services and they wouldn't budge when I wanted to cancel the order.
Terrible service. I won't be buying of them.
Take my advise and stay clear. I think they must be making alot of money out of expensive delivery charges!
Lost this customer hope many more who cannot collect their goods. I'm disabled so cannot go and pickup my goods.:(
PS your phone lines were too busy too. Get yourself some staff.
If I could give u no star I would have!!”
“Buy from these crooks at your peril. They refuse to let your own courier collect and then sting you with exorbitant prices for their own courier. It's just another revenue line, not a helpful service.
I was forced to use their courier, and then received a decorative box from them that was completely shattered in transit. They offered me a 20% refund! An absolute insult to my intelligence.
Their online auction platform, iBidder, were unobtainable to assist - they simply don't answer emails, so dont expect help there
This is the second time I've used Supreme Auctions and had problems in both instances. Also, judging by Trust Pilot reviews, my complaint is a common thread with Supreme - buy from them at your peril.”
