“do not use!!
had a booking with them flight was delyed
so they were closed when we landed
went there the next day only to be told they had canceled our booking and said not their provlem offered a car for €500
what a joke
scams”
“They indicate that they are at Athens airport but they will not deliver a car at airport. They will confirm your time but then if it's prior opening hours your flight they will ask for additional 40 euro to take you to the airport. They will hold 900 euro on top of insurance on your credit card and if you have only debit card they will not rent the car to you even if you paid for it and you will loose your money. BETTER WALK THAN RENT FROM THEM”
“We rented a car with RentalCar but unfortunately we were diverted to SurPrice. I have never rented a car in a worse place than this one. The service is very bad, they charged me €350 for insurance just because my license was not international, the place to pick up the car is terrible and improvised, in the hall of an old building full of printed papers indicating the service desk. This pseudo company is blatantly committing fraud, I don't understand how it is still operating and if I could I would give it 0 stars and report it to the police. Please never rent with them!”
“Worst company ever. Had to wait 25 mins to be picked up at Vienna airport to be taken to the dingy office. The car they wanted to give us had a crack in across the entire wind screen, from one side to the other. The guy renting the car said, the car is fine there is just a small thing on the right side. When I complained, they did not have another car when I refused to drive a car that is so dangerous. In the end, we had to rent another car which was super expensive as it was last minute. Do not rent from them. NEVER EVER! Ist is not only a scam, it is also dangerous.”
“WARNING TO ALL THOSE WHO ARE TRYING TO…
WARNING TO ALL THOSE WHO ARE TRYING TO RENT A CAR IN SURPRICE.
This Surprice rental car company is really bad. They force you to get insurance, and you have to call them to pick up to the airport shuttle, and you have to wait more than an hour for the shuttle to come, and if you pay 12-25 pounds to go back to the airport, they will take you there immediately, other wise they just say you have to wait more than 40 minutes, and they make people who are pressed for time to fly panic and pay for their shuttle service to make more money. It's really bad. If you do Budget, you won't have to go through all this pain and can easily rent a car and take the shuttle back and forth. (Tsk)(Horror)(Devil)
I saw a person arguing with the staff at the counter. The staff threatened a lot to get insurance. When the customer refused, they suddenly said that the reservation was canceled. When the customer insisted, they finally started the paperwork.
I needed to go to Terminal 3, but they dropped me off at Terminal 4, which is very close to the rental company, and told me to take the subway. When I arrived, I had to pay with a credit card to get on the subway. Also, the distance from the subway station to the check-in counter is very long, so if you are pressed for time, you will be worried. Pay 20 Pounds more and use Burget or Avis Rentals. That will be much, much better. They are a really bad company. I will never use them again. You will be disappointed if you book because they look cheaper price. It is not cheaper or convenient. Never choose this rental company ever.”
“Intimidating, threatening and fraudulent.
We were two single women arriving late at night to Heraklion with a pre booked hire car through EasyJet and were told we had to pay additional insurance (despite evidence of insurance with EasyJet and privately through credit card). They would not let us take the car without paying €900 which was then changed to €175 when it became apparent we were unable to afford the first amount. They offered to take us back to the airport as we couldn't take the car without additional payment.
This "bond" is then meant to be refunded within 21days and this payment is still outstanding despite contact with the central team and 3 months after the event.
We felt so threatened and intimidated by the staff member and as woman travellers felt incredibly vulnerable.
I would never recommend this company and they should feel ashamed at their customer service.”
“Bullying and strong arm tactics to get you to buy their insurance when I told them I had already bought the brokers insurance they told me it was illegal and proceeded to scaremonger me. I walked away to the rep shouting at me in a full office of customers. Pathetic excuse of a company.”
“As a condition of car rental, I was forced to pay €160 in car insurance (despite already having car insurance privately!) This is because the alternative is to put a hold on my credit card and they explained because there is an Initial on my credit card and not my full name printed, they would not accept that as a form of indemnity hold. But ironically, they would be willing to take payment from the same card if I used it to pay for the insurance. In my opinion, this is just to force the customer to pay for insurance they do not need.
Total scam, I am furious!”
“Efficient and fast service. You need to walk 2 minutes to the pick up station. A mini bus brings you to the rentals place close by. The team was very kind and flexible in terms of our car change request. In addition there was enough staff so that there was no waiting line.”
“Horrendous experience, save yourself and your family from these fraudsters, worst car rental experience of my life.
They are a scam and they will rob you blind”
“Never rent a car with this terrible "company"!!! Unfortunately, we rented a car with CarJet and were transferred to this amateur SurPrice, but we only found out about it after we had paid online. They don't have an office, it's an empty improvised space in the hall of an old building with homemade printouts stuck to the wall indicating the counter. The employees are extremely rude and ill-mannered, especially the woman who served us. They are thieves disguised as RentalCar, and if you don't believe me and decide to rent a car with them, READ EVERY WORD OF THE CONTRACT A THOUSAND TIMES, because they are professionals and will certainly deceive you with some absurd clause that you overlooked, such as the requirement to have an international driving license, the one from your country is not valid, and that's when they force you to pay for the basic insurance of €350!!! And if you want to cancel, they will NOT refund what you have already paid. I hope these thieves go bankrupt because this is theft!!!”
“The worst experience possible. We had to wait for the shuttle bus for over 30 minutes to pick up the car. On our way back to the airport, we had to take a taxi in order to come in time. They had only one shuttle bus! The employers were impolite and tried to convince us that we had scratched the car. On the dashboard of the car, I got five different messages of things that were wrong with the car. Stay away!”
“please do not even think about using this company. They are thieves. They take the deposit from you and have no intention of paying you back. its been over 7 weeks since i returned the rental car in the same condition as i picked it up and still no deposit back - 900 Euros stolen from me. I have now contacted the police in Cagliari who will now investigate them as well as the UK fraud team
Beware - do not use!!”
“Please be aware of this company , this is real maffia !!!
they only want to charge you extra on the spot, if you don't have your own bankcard device with you the only this is to pay a insurance (if same cost of the car)
do not never book with them !!!”
“I rented a car 07/30/2024. I pícked it up in Heraklion port, but i has to look for it 100 mts by Foot from de entrance.
This Car had electrónic problems (they hadn’t checked it previously) sothey had to provide me another Car.
This second Car had several problems (they hadn’t checked the previously):
. The wiper blade was broken
. Radio antenna: broken
. Clutch pedal worked badly when I tried to used the second gear
. The Alarm red light of the airbag turned on.
It was a terrible experience.
Date of experience: July 31, 2024”
“The shuttle from FLL airport was extremely difficult to find and over 1 hour waiting in the hot heat. Once picked up from the airport a ten minute drive to an industrial area to get the car. 1 more hour of waiting and paperwork. Be prepared to bring your insurance declaration. Not a card…. A declaration, yes 23 pages to rent the car! I had to download my insurance app and find the declaration. This was the most difficult car rental I have ever had. 2 hours of wasted time to rent a car that smelled.
Never rent from them not matter how reasonable.”
“Sameer was a great driver and host. He
took the time to locate us at the pickup area. After 10 minutes he retrived our phone number to find out where we were located. That was much appreciated.”
“Don’t go even close to Surprise Car rental in Sofia’s Airport.
The are so rude! We had a reservation, made two months ago. When arriving, they didn’t have the car we ordered. They wanted to give us an old car, when we said we don’t want it, they said that we are troubled customers, and they canceled our reservation.
We had to go back to the airport to make another reservation with another company.”
“It’s a scam company, it make me sick and vomit to think people like this can be free ! You all must be in jail !!! I would be shame to work for this type of company ! You work without value and respect for yourself. All this staff proudly requesting to the poor tourists to pay extra money for any reason !!! Go to book your car to Hertz Pisa and look even the comments are complaining about “surprice” !!! We end up paying 500 euros more at the check in because they suddenly say “insurance” is mandatory. Because of them and the waste of money, we couldn’t pay 3 activities for our kids !! We were having limited budget for holidays and we couldn’t enjoy because of you !!! If the people working were having value for themself they couldn’t work for a company requesting for more money !! We booked an Audi , but they don’t have single , only old rubbish car !!! What you are doing is disgusting. You are a disgusting company !!! Shame on you !!! Having a company with 1.2 you deserve a punishement for the bad your are doing to people !!!! I don’t know how the staff can look at themself ! You choose your job , go to work with dignity .. have self respect and have a bit of pity for people … shame .. every client hate this company !! Italy gouvernent need to do something against you !! But it’s ok ; I trust karma”
