Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,490 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,490 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 17th November 2024

Anonymous

Sykes Cottages 1 star review on 8th November 2024

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Sykes Cottages 1 star review on 2nd November 2024

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Sykes Cottages 1 star review on 18th September 2024

Julie

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give a minus score I would. Sykes contacted me 8 weeks before a July 2021 holiday to say there had been a dreadful leak in the apartment In Salcombe & the owner was cancelling all bookings. The cost of the week was £3k. Of course there was nowhere else available at such short notice (family & friends there that week, restaurants booked, excursions organised & paid); Sykes suggested Anglesey where they had availability. I checked on Rightmove; the house was sold subject to contract. I called the estate agent who said the house was in pristine condition and no sign of a leak. Sykes lied: they would have to honour my booking if the real reason was given. Instead they refunded my deposit but I had to find other accommodation in Salcombe which was incredibly difficult. I did find another apartment, £500 more, not as nice and in a very inconvenient location. I have called & emailed to no avail; emails unanswered, complaints ignored. They will have charged the owners for the full week plus cancellation fees yet did not compensate me in any way for the extra money paid, the inconvenience, stress and the fact I had to take taxis instead of walking into town. Apparently my contract was with the owners, not with them, yet they refuse to give me the owners contact details. They are contemptible, have no integrity, dishonest, completely bankrupt of principles & have no interest in their customers. The complete opposite of the values they say they adhere to on their website. Needless to say I will never book with them again and I always check who the owners of various brand are to ensure that it is not owned by Sykes.”

Helpful Report

Posted 3 years ago

“Refused a refund for a cancellation as unable to travel to the holiday cottage because Covid restrictions prevented travel from England to Wales. This company in their email correspondence denied there were any restrictions in place at the time of our booking. Absolutely awful customer service experience. We would never book another holiday with Sykes.”

Helpful Report

Posted 3 years ago

“47a Baxtergate. Whitby Entrance: Key safe with house number. No access via this. Alley way (to gain access to property), only partial lighting. Litter/food waste underfoot. Hadn’t been swept. Refuse bins. Dirty, unwelcoming. Smells. Steps up to front door: Poor lighting on steps and entrance. No door number. 2 further key safes, unclear which one. struggled to open key safe once we had identified the correct one. Notes left by Neighbours highlighting on going issues with the use of the property as a rental property. This makes it even more unwelcoming. Entrance. Clean appearance. Sewage smells coming from toilet area - worsening during out stay. low ceilings. Many overhead/underfoot hazards for banging head due to multiple,uneven levels. Unable to stand up in shower due to height. lounge: Sparse. Open window to extractor fan from heavy duty restaurant kitchen extractor/outlet. Very smelly. Sofas: clean and comfortable. No occasional tables for drinks. Lightning: Full-on, very bright or ultra-violet light beams. Little comfort or mood. Needed to buy lighting to feel comfortable. Downstairs bedroom: unaired and smells from bathroom. Limited bedside lighting (applies to all bedrooms) Downstairs bathroom: water bursts out from sink tap, soaking user. Unable to use shower due to height. Upstairs bedroom. Clean. No bedside lighting. Overhead head hazards. Cheap bed mattress. Little support - Not v comfortable. Upstairs bathroom: Low shower. Unusable. Bath: Clean and comfortable. Lose taps. Came off in hand. No hooks for towels near bath. Sink plug: leaks. Unable to hold water. Low ceiling/head height, uneven flooring. Unable to stand upright. Lounge table: Unstable due to uneven floor. Making it impossible to stand a glass of wine without glass sliding or toppling over. Very uncomfortable so Dining chairs. Unable to sit comfortably. Gave up trying to dine at table. Unable to use the stools provided to sit at the breakfast bar as they are too tall to allow you legs to go under. Summary: Appears clean and well decorated. Smells/pollution. Poor lighting. Unwelcoming entrance Faulty or unusable appliances. Waste bin broken. Incorrect WiFi listed on visitor details. Awkward, uncomfortable fixtures/dining table/chairs. Irregular floors/ceiling heights make for uncomfortable living space. Unable to stand upright in most rooms due to multiple levels and risk of banging head. Constant smells. Unable to open windows without house filling with unpleasant smells.”

Helpful Report

Posted 3 years ago

“We have stayed at the same property for a number of years with no complaints. Sykes takes it over and the place is filthy! We have made a complaint and Sykes are not interested. Constantly having to chase them for a response, but they are not interested or giving us a satisfactory answer. Will never use them again!”

Helpful Report

Posted 3 years ago

“Refused to refund despite cancellation made due to inadequate information on their site, and cancellation request made within 3 days of booking. Completely uninterested customer service- these guys are absolute crooks.”

Helpful Report

Posted 3 years ago

“I’m the grip of a local and national lack of access to petrol, Sykes were happy just to not work hard to negotiate a resolution to reshuffle our holiday dates! We weren’t asking for a refund, just for the hosts of Daisy Cottage, Catterlen, Penrith to be reasonable, but not so. Enjoy your commission from our untaken holiday that we saved hard to pay for all year!”

Helpful Report

Posted 3 years ago

“Had a luvly holiday and were very pleased with the easiness of postponing our holiday 4 a year due to covid restrictions”

Helpful Report

Posted 3 years ago

“Awful company. The place I stayed in was dreadful and my mum (who has Alzheimer’s) was very upset. Sykes didn’t want to know.”

Helpful Report

Posted 3 years ago

“Absolutely appalling service,ignorant staff,total lack of communication between representatives,if not booked by you,impossible to try and pay a balance,even if you have all relevant booking codes etc”

Helpful Report

Posted 3 years ago

“Refused to refund us. They ignore all calls and emails. Awful service been trying to get an answer for over a year. I think the not answering tactic is pathetic.”

Helpful Report

Posted 3 years ago

“No refund given on filty cottage,urine on bedding,filty,owner sending me abusive msg.sykes couldn't care and not interested even ceo doesn't reply,u never get to spk to a manager company is ripping folk off.Never got refund even on 200 quid we had to pay out for dirty linen,bedding now taking owner to court with sykes”

Sykes Cottages 1 star review on 28th September 2021

Helpful Report

Posted 3 years ago

“They lied, saying that the owners refused to refund a payment, when we were at last able to contact the owners, they had neither been contacted by Sykes nor even received the payment themselves at that time. They are dishonourable.”

Helpful Report

Posted 3 years ago

“We booked a cottage on the belief that it was in a particular location, only to find out that it wasn't where it was advertised. We raised this and asked to cancel it, plus get a refund. We have had our money taken by deception, we appreciated that they have finally cancelled our booking after 3 weeks of chasing, but we are flabbergasted that they still refuse to refund us directly, even after we have clearly illustrated that the property's location is misleading. We have been misled, so this sale is not valid. We have gathered evidence, provided it to them. It clearly illustrates how we were misled & we have argued that there has been a misrepresentation. The wording on their site with regards to the cottage was inaccurate and we were deceived into signing up to it, so the contract is not valid. They still refuse to give us our money back and wish us to use the money to book another holiday with them. We are furious, they will not let us talk to anyone senior, just keep getting customer services to relay messages. We have to chase them. The battle continues...”

Helpful Report

Posted 3 years ago

“Terrible customer service. Don’t answer emails, telephone contact requires being transferred to 6 different departments etc! Had to make calls & send emails in order to receive security deposit 2 months after returning from holiday. Overpriced holidays & terrible service - AVOID!!”

Helpful Report

Posted 3 years ago

“We booked a 5 star rated lodge with a hot tub Firs Lodge in Narberth. We were contacted by Sykes minutes before arriving to advise that the hot tub was losing temperature and wouldn't be fixed until 5 days into our holiday. They advised it could still be used and offered compensation. We arrived to find the cleaner still there and after she left she had left the living and kitchen area floors uncleaned, the bathroom shower cubicle was also mouldy and needed attention. Sykes accepted the evidence re the lack of cleaning and offered compensation. My husband and daughter developed a rash we believe was from using the hot tub and provided pictures of this to Sykes who then withdrew the offer of compensation as they stated a Health & Safety case needed to be opened. They have since ignored all communication and promises of calls back failed to materialise. We have stayed in lodges with hot tubs before without any problems and believe the rashes were caused because the hot tub was losing temperature. I gave Sykes opportunity to advise on my complaint before posting reviews - no response”

Sykes Cottages 1 star review on 22nd September 2021

Helpful Report

Posted 3 years ago

“Very very bad company please don’t book with them I stayed in a place that was not fit for purpose contacted Sykes but they are completely ignoring me now I have lost a considerable amount of money I’m writing this so that other people don’t have the same experience”

Helpful Report

Posted 3 years ago

“Booked a week in Llandudno self catering, discovered the quilt cover had been put on inside out this led us to strip the bed, the mattress protector was badly stained and the Matt was filthy, the radiator cupboard was falling off the floor, the bathroom was green mouldy and the so called patio area was disgustingly filthy with the gate left on the floor and the patio furniture rusty, spent a day buying new bedding and cleaning the place up, complained to Sykes with pictures to prove our complaint and we have been totally ignored, they even said they couldn’t open the photos we sent them, we have complained to them 11 times so far and all we get is an automated response, don’t book with Sykes.”

Sykes Cottages 1 star review on 19th September 2021

Helpful Report

Posted 3 years ago

“Sykes refused to refund my £600 deposit , even though I had cancelled my booking , (and it had not been debited from my account yet), after only 3 days of making it, and 365 days before the holiday commenced! The terms and conditions are only mentioned as a link at the time of payment , and the actual reference to no refunds is hidden a long way down in this link.”

Helpful Report

Posted 3 years ago

“Fantastic holiday at Tor View Okehampton. Delightful cottage, extremely comfortable and plenty of room. The owners Kelvin and Sue were extremely friendly and so helpful, they definitely go over and above with all the extras, everything you could possibly need. Scrumptious welcome pack. Lovely areas to explore, great walks.”

Sykes Cottages 4 star review on 17th September 2021

Helpful Report

Posted 3 years ago

“Appalling - Sykes should be taken to task by a consumer body. When booking, the full amount of the booking is taken by Sykes, and CANNOT be refunded unless you book and cancel six weeks prior to your holiday. This is impossible if you make a booking for a trip anything sooner than six weeks away. The terms of the booking are not clearly laid out on the website, and you will only find these terms when you receive a confirmation email AFTER they have taken your money, and if you click on the "terms of the booking" link hidden in your e-mail, and scroll through many pages to find this condition. Unless you're a UK resident you can't get insurance against that. But they still take the insurance payment from you anyway, then inform you afterwards that you can't get it because you're not a UK resident, and then you have to fight to get this refunded! I e-mailed them about the rental I'd booked, and got no response from them. This is a disgusting holiday booking forum, with both the administration, the rules and the website either very poorly managed, or intentionally misleading so that they can rip people off. AVOID SYKES at all costs. Someone needs to take them to a consumer protection forum.”

Helpful Report

Posted 3 years ago

Sykes Cottages is rated 1.2 based on 1,490 reviews