Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,480 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No refund given on filty cottage,urine on bedding,filty,owner sending me abusive msg.sykes couldn't care and not interested even ceo doesn't reply,u never get to spk to a manager company is ripping folk off.Never got refund even on 200 quid we had to pay out for dirty linen,bedding now taking owner to court with sykes”

Sykes Cottages 1 star review on 28th September 2021

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Posted 3 years ago

“They lied, saying that the owners refused to refund a payment, when we were at last able to contact the owners, they had neither been contacted by Sykes nor even received the payment themselves at that time. They are dishonourable.”

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Posted 3 years ago

“We booked a cottage on the belief that it was in a particular location, only to find out that it wasn't where it was advertised. We raised this and asked to cancel it, plus get a refund. We have had our money taken by deception, we appreciated that they have finally cancelled our booking after 3 weeks of chasing, but we are flabbergasted that they still refuse to refund us directly, even after we have clearly illustrated that the property's location is misleading. We have been misled, so this sale is not valid. We have gathered evidence, provided it to them. It clearly illustrates how we were misled & we have argued that there has been a misrepresentation. The wording on their site with regards to the cottage was inaccurate and we were deceived into signing up to it, so the contract is not valid. They still refuse to give us our money back and wish us to use the money to book another holiday with them. We are furious, they will not let us talk to anyone senior, just keep getting customer services to relay messages. We have to chase them. The battle continues...”

Helpful Report

Posted 3 years ago

“Terrible customer service. Don’t answer emails, telephone contact requires being transferred to 6 different departments etc! Had to make calls & send emails in order to receive security deposit 2 months after returning from holiday. Overpriced holidays & terrible service - AVOID!!”

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Posted 3 years ago

“We booked a 5 star rated lodge with a hot tub Firs Lodge in Narberth. We were contacted by Sykes minutes before arriving to advise that the hot tub was losing temperature and wouldn't be fixed until 5 days into our holiday. They advised it could still be used and offered compensation. We arrived to find the cleaner still there and after she left she had left the living and kitchen area floors uncleaned, the bathroom shower cubicle was also mouldy and needed attention. Sykes accepted the evidence re the lack of cleaning and offered compensation. My husband and daughter developed a rash we believe was from using the hot tub and provided pictures of this to Sykes who then withdrew the offer of compensation as they stated a Health & Safety case needed to be opened. They have since ignored all communication and promises of calls back failed to materialise. We have stayed in lodges with hot tubs before without any problems and believe the rashes were caused because the hot tub was losing temperature. I gave Sykes opportunity to advise on my complaint before posting reviews - no response”

Sykes Cottages 1 star review on 22nd September 2021

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Posted 3 years ago

“Very very bad company please don’t book with them I stayed in a place that was not fit for purpose contacted Sykes but they are completely ignoring me now I have lost a considerable amount of money I’m writing this so that other people don’t have the same experience”

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Posted 3 years ago

“Booked a week in Llandudno self catering, discovered the quilt cover had been put on inside out this led us to strip the bed, the mattress protector was badly stained and the Matt was filthy, the radiator cupboard was falling off the floor, the bathroom was green mouldy and the so called patio area was disgustingly filthy with the gate left on the floor and the patio furniture rusty, spent a day buying new bedding and cleaning the place up, complained to Sykes with pictures to prove our complaint and we have been totally ignored, they even said they couldn’t open the photos we sent them, we have complained to them 11 times so far and all we get is an automated response, don’t book with Sykes.”

Sykes Cottages 1 star review on 19th September 2021

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Posted 3 years ago

“Sykes refused to refund my £600 deposit , even though I had cancelled my booking , (and it had not been debited from my account yet), after only 3 days of making it, and 365 days before the holiday commenced! The terms and conditions are only mentioned as a link at the time of payment , and the actual reference to no refunds is hidden a long way down in this link.”

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Posted 3 years ago

“Fantastic holiday at Tor View Okehampton. Delightful cottage, extremely comfortable and plenty of room. The owners Kelvin and Sue were extremely friendly and so helpful, they definitely go over and above with all the extras, everything you could possibly need. Scrumptious welcome pack. Lovely areas to explore, great walks.”

Sykes Cottages 4 star review on 17th September 2021

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Posted 3 years ago

“Appalling - Sykes should be taken to task by a consumer body. When booking, the full amount of the booking is taken by Sykes, and CANNOT be refunded unless you book and cancel six weeks prior to your holiday. This is impossible if you make a booking for a trip anything sooner than six weeks away. The terms of the booking are not clearly laid out on the website, and you will only find these terms when you receive a confirmation email AFTER they have taken your money, and if you click on the "terms of the booking" link hidden in your e-mail, and scroll through many pages to find this condition. Unless you're a UK resident you can't get insurance against that. But they still take the insurance payment from you anyway, then inform you afterwards that you can't get it because you're not a UK resident, and then you have to fight to get this refunded! I e-mailed them about the rental I'd booked, and got no response from them. This is a disgusting holiday booking forum, with both the administration, the rules and the website either very poorly managed, or intentionally misleading so that they can rip people off. AVOID SYKES at all costs. Someone needs to take them to a consumer protection forum.”

Helpful Report

Posted 3 years ago

“Absolutely awful customer services! The Ryanair of the holiday letting business! Sykes cancelled our booking 2 days before arrival. 10 emails later and over 2 hours on hold - being passed from pillar to post and no idea when Ill get a refund. Terrible experience that ruined our first holiday on 2 years! BOOK WITH CAUTION”

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Posted 3 years ago

“Had the misfortune of booking a Home in Donegal(Rockhill View) with SYKES when we arrived the place was so dirty it yook 5 of us a full half day to clean. Bins not emptied and soiled undeware under one bed and another of the beds was broken and unuseable. We had no instructions for using any appliances and the cooker needed cleaning, chipped dishes. We contacted Sykes immediately remembering that Ireland was still operating with Covid restrictions so I cannot understand how it was so dirty. When I rang again to report more issues I queried who gave it a 5 star rating. On the third day my 3 year old grand child was in the front garden and asked me what the smell was and took me over to where there was raw sewage running accross the grass. The person lookig after the property had to come out and dig in a temporary pipe to run the sewage from the house to the septic tank. Nice to sit and watch this happening. We then ran out of water and had nearly 2 days where we had to buy bottled water to cook and wash while they located a plumber to come and run a new supply to the house from down the lane. During the night before we left the electric went off, as I am an electrician I traced this to the Washing machine going faulty. They misadvertise the homes they rent, mine had a Sauna according to their advertisement, what they did not say was the owner had removed the buttons to make it unuseable, something the maintanace man said he had pulled the owner up on as he was sick of getting it in the neck from guests. This was probably due to the number of times he met guests to fix complaints. In our week either himself,his wife or plumber was on site 4 out of 7 days.Unfortunately due to our commitments we decided to try and make a holiday out of this disaster and on hind sight should have left on day one. Reading other reviews I do not envisage a positive outcome around compensation. We were robbed of £1500.00 for thisThis was the week commencing 10th July and despite 3 reference numbers multiple calls and emails since SYKES have not replied. I would not recomend this comp[any to anyone and would advise people to avoid them at all costs. As stated on other reviews they are great at taking your money but that is where it ends.”

Sykes Cottages 1 star review on 13th September 2021

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Posted 3 years ago

“Along with many others on here we had a really bad experience with Sykes Cottages, we also contacted the CEO but to no avail, started a credit card chargeback two days after our return in June, finally heard today, 10 weeks on that our case had been dealt with by the credit card's internal pre arbitration team and the temporary refund to our credit card would now be made permanent, a small win and a HEADS UP TO OTHERS. Also this matter is in the hands of a solicitor appointed by our home insurers and we are pursuing a claim for the loss of a weeks annual leave and for the inconvenience and stress involved in trying to resolve this issue.”

Helpful Report

Posted 3 years ago

“My Son booked cottage in good faith through Sykes, the cottage was stated to be in Rock when in fact it wasn’t , but short drive from Rock Despite repeated efforts Sykes just fobbed him off , they were most unprofessional and to say the least had a very tenuous grasp of the truth … Would not recommend this company as demonstrated by the hundreds of dire reviews”

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Posted 3 years ago

“DO NOT BOOK WITH SYKES COTTAGES! Terrible customer service- Sykes didn't bother pursuing our formal complaint, even after I emailed the Chief Exec Graham Donoghue, they couldn't care less. We stayed in Lair Close Cottage- Harrogate. It was a health and safety hazard, the bathroom was falling apart and riddled with green furry mould (attached pics). The whole property wreaked of damp and mould and was not fit for visitors, we left after the first night. Our two children could not have stayed there, the mould would have caused severe health problems. Sykes are refusing all responsibility- clearly there are no inspections and they use false advertising. WE ARE FIGHTING FOR A REFUND AND GOING TO THE SMALL CLAIMS COURT. This company is a sham and a disgrace.”

Sykes Cottages 1 star review on 7th September 2021

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Posted 3 years ago

“Actually doesn't warrant 1 star but could review with no stars. Stayed in Hope Cove Seagrass. Very dirty. Not cleaned at all. Curtains falling down and bathroom disgusting. Dog poo outside front door in poo bags. Complained to Sykes and Coast and Country but nothing done. The picked up one poo bag but left the second. Left 4 days early. Now trying to get compensation. Don't hold out any hope Terrible company with no standards.”

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Posted 3 years ago

“Really bad experience with Sky Cottages. The cottage house was presented like a luxury house, insead it was an old care home. No helpful in resolving issues with the cottage house. Horrible experience”

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Posted 3 years ago

“A year on from our stay in a Sykes hut and still no compensation. We stayed in one of their properties and the boiler was faulty(kept turning off) and did not have a valid service certificate, so we decided not to stay for the safety of my children. But they just don't care .”

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Posted 3 years ago

“The property was filthy and despite photo evidence Sykes did nothing. We won’t be using them ever again and nor will any of family or friends.”

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Posted 3 years ago

“6 of us have stayed in the old sweet shop in foulsham 2 weeks ago and below are the issues we are not happy with especially in a pandemic. I put review on tripadvisor aswell but I now posting this as I believe from other party member who booked the cottage that the owner is disputing the cleanliness. Please review the pictures attached. Very dirty cooker hood and kitchen units. Dirty bathroom. No parking and HGV’s thundering past every day Loose stair rail. Uneven flags Guttering full of bebris causing rain on the outdoor seating and soaking the cushions Loose carpet Throws full of dog hair Kettle full of lime scale Microwave not working and full of rust I had read other poor reviews but had already booked. I thought the owner would have taken note and corrected problems. I wish I had listened and done something while I was there or before going. I hope this helps others not to be disappointed. I have tried to attach photos.”

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Posted 3 years ago

Sykes Cottages is rated 1.2 based on 1,480 reviews