Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,492 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,492 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 4 star review on 6th January 2025

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Sykes Cottages 1 star review on 17th November 2024

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Sykes Cottages 1 star review on 8th November 2024

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Sykes Cottages 1 star review on 2nd November 2024

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your customer relations officer called Sue is good at writing condescending emails and is not good at "relating". Your complaints procedure is a joke!”

Helpful Report

Posted 4 years ago

“Cancelled break because of losing job due to COVID and they charged me £161! Even through I told them money was very tight. Sent a number of emails none of them answered, tired to call them but after being on hold for an hour I gave up. DO NOT book with them they are not user friendly.”

Helpful Report

Posted 4 years ago

“Terrible communication. Where we were due to go in Scotland on 17th October for a week (near Edinburgh) went into additional tighter restrictions on 9th October. There was nothing on Sykes website to say what to do in the event of Covid restrictions after 15th October 2020 and now it has jumped to advice for holidays starting after 2nd December. I have written numerous emails to Sykes customer services and the CEO of Sykes cottages, but nothing back as yet apart from 1 voicemail telling me that as I wasn't travelling from a Covid restricted area, I would have to change my dates or take the holiday. I tried to change the dates for next October but the dates aren't available that I need as I work for a school and restricted to school holiday dates. I told Sykes this and requested a refund again, and nothing back from them. I have, however, received emails about key collection, instructions on how to leave the cottage when we go and a feedback form. We have never been disappointed with the cottages we have been to with Sykes, but I will not be recommending or using Sykes Cottages again.”

Helpful Report

Posted 4 years ago

“Had to cancel our holiday due to covid restrictions, sykes cottages were brilliant, refunded full amount of my holiday, in 3 days of cancelling”

Helpful Report

Posted 4 years ago

“The worst company ever. Will never book here again! Was due to travel from Holland to Scotland next week but am not allowed due to corona. They won't refund my money (£804, even though I've booked this holiday in November 2019 before the corona) so had to rebook again with them for 2022 (as I’ve already booked for 2021 with them unfortunately) and even had to pay 35 pounds for rebooking...! That's crazy! Was on hold today on the telephone for over one hour and they disconnected me! Do you think it's free calling from Holland? Have sent several emails but get no answer on my questions. They lost a good customer (we went each year but will use another booking company from now on).”

Helpful Report

Posted 4 years ago

“They do not answer there emails can only get a reply on messenger but they can't help and give you customer services email. The phone is a joke avoid at all costs”

Helpful Report

Posted 4 years ago

“As with many other of your reviewers, we have experienced extreme problems contacting this firm and I am writing this review sitting in one of their cottages with no working oven, no heating and no hot water. The only contact number available to us is the main Sykes Cottages one and despite holding on for hours at a time we have been unable to make contact. Emails are answered automatically with a "no-reply" address to say basically that they will get round to answering emails when they can be bothered, which appears to be never! I don't feel that we could use this company again with any confidence. Terrible way to run a company and I suspect that they have just got too big to offer the services which they imply they provide. It would be interesting to know how owners of properties fare. Words fail me as to how they ever got voted Best Holiday Company.”

Helpful Report

Posted 4 years ago

“Comunication is terrible, takes days to get an email reply and when you do they are rude abrupt and very unhelpful. Kept getting bombarded with discounts and special offers so contacted them to take up an offer waste of time totally unhelpful and discounts given dont work. The fees they charge and the poor service they provide is terrible. There are many more sites out there that do a far better job. Avoid this lot”

Helpful Report

Posted 4 years ago

“If I could leave no stars then I would. I travel extensively through the UK and have enjoyed many UK based holidays with family and friends. This is my first and last experience with Sykes Cottages. After months of navigating a complaints system (which is a complaint within itself) I am left to decide whether to spend more money going through arbitrators to try and recover some of the deposit money which I lost for cancelling a holiday in August. My reason for having to cancel was that one of my party was in the 'at risk' category so we requested some basic information of how the property was being cleaned prior to our arrival. No reassurance from Sykes Cottages merely a point-blank refusal to provide any information leaving us with no alternative but to cancel and lose in excessive of £500 deposit. There are now clear guidelines on cleaning during these times yet they failed to either acknowledge them or comprehend how somebody 'at risk' would want to ask such a question. No acknowledgement of their 'duty of care' to a customer. So oblivious were they that they offered a £50 voucher off our next Sykes holiday by way of compensation. How arrogant can one company be. In 40 years travelling, they are without hesitation the most anti customer company I have ever experienced. A disgrace to the UK holiday industry!”

Helpful Report

Posted 4 years ago

“Sykes emailed to say we may have to cancel our holiday due to living in high risk area. Cannot get through on the phone and there's no email. Been trying every day since Wednesday and been on hold for over an hour each time without answer. When I tried to cancel online it says we will lose all our money. Come on Sykes - I've had great service from you in the past but this is getting silly now! Does anyone else know what happens if you click on 'cancel my holiday'? Will I forfeit the whole holiday cost? Just trying to do the right thing here.”

Helpful Report

Posted 4 years ago

“Having received an email from them about cancelling my holiday and as a result of covid threat level changing to very high where I live I thought it best to take up the offer to cancel the holiday! Unfortunately having Sykes I’ve currently been on hold for over 1hr 20mims”

Helpful Report

Posted 4 years ago

“I’m just trying to find out if it’s still ok to travel to our staycation in Whitby. I don’t want to arrive to find out that the holiday has been cancelled due to various lockdown measures. No e-mail address and phone line that doesn’t get answered; 3 attempts waiting in an endless queue for an hour each time but no pickup. I’m now fearful that we’ll travel 150 miles to find the holiday cancelled or double-booked or just a dreadful property. In any case, even if things turn out ok, I’ll never book with these people again if this is the level of service they expect people to accept.”

Helpful Report

Posted 4 years ago

“We stayed at Monfa in Camaes, Anglesey. I would like to give specific feedback to the owners but am not being offered the opportunity. There was no visitors book and no email asking for feedback. I have constructive suggestions to offer that would make this lovely house even better and could make it more attractive to future guests. As it is we would not rent it again or recommend it to friends.”

Helpful Report

Posted 4 years ago

“I recently returned from a sykes holiday rental we had trouble with the shower over the bath leaking through the lounge ceiling. I was given the reference COR-184630-CF and the name Karl. On the 27th of Sept. I received an email asking for feedback to which I replied and it was not good because there were a lot of things not good enough like loose taps on the bathroom sink, several window sills rotten with flaking paint, paint loose on the hall wall and one window in the twin room screwed shut with cracked glass. As I said in my feedback if you inspect the properties you rent the inspection for Manor View was well overdue. I understand there was a house keeping bond for Manor View we have not not had this returned yet. I tried to phone today but there was no option for claim or complaint.”

Helpful Report

Posted 4 years ago

“I agree with the other posts that this is a company to be avoided at all costs. They refused to give a refund for a Covid cancelled booking even though they have been forced to change their refund policy by their regulator (FCA). I have found that they cannot be contacted to discuss any problem by email, phone or post. Don't risk your money, go elsewhere!!!”

Helpful Report

Posted 4 years ago

“We have rented a property from Sykes on a few occasions but this year their customer service has been appalling. We booked an apartment in Wales from the 18th Sept but unfortunately family circumstances arose whereby we could not go. I tried phoning them many times to let them know that we would not be taking up occupancy of the apartment but in the end just hanging up as there was no response. I emailed on the 24th Sept and 26th Sept (when they asked us to vote for them at the upcoming holiday awards) JOKE - I am still waiting for a response to my emails. There was no contact number on the paperwork for us to get in touch with the owner of the apartment, so it seems we have waived goodbye to over £500.00. It also seems that Sykes are only interested in taking a hefty deposit and helping themselves to the final payment some 6/7 weeks beforehand (they may as well wear masks)”

Helpful Report

Posted 4 years ago

“In my post it has got four stars I would not give them half a star never mind four stars going to ask our bank for help as getting nowhere with Sykes see my other review for details”

Helpful Report

Posted 4 years ago

“I’m so annoyed at this company we were on holiday in Wales when the area went into lock down we immediately e mailed Sykes to ask what to do we got no reply the lock down happened at 6 pm on Thursday 1 st of Oct we left the property that morning to leave the area before lockdown happened as to welsh government guide lines to leave as soon as practicable losing 9 nights of our holiday at no time did the owners say we could stay phoned Sykes on 2nd of Oct girl on phone agreed we could not stay now received an e mail to say no refund fools that we were we booked another cottage throw Sykes for this week starting 3 rd of October in Scotland so we did not completely lose our holiday customer service stinks having booked many holidays throw this company in the past we will certainly not be booking in future we should have known they were not to be trusted we had to break of a holiday when our mother died no refund for that either even although we had took insurance out on both occasions rotten to the core”

Helpful Report

Posted 4 years ago

“Avoid this company at all costs. Complete absence of customer service. Ignored us completely. If you like sleeping on a faeces, blood and urine stained mattress under a leaking room in a foul smelling mouldy hell hole, then these are the guys for you. Worst company ever”

Sykes Cottages 1 star review on 6th October 2020

Helpful Report

Posted 4 years ago

“Company sell you fraudulent insurance products. When you go to make a claim neither Sykes nor the insurance company want to get back to you. Despite sending things recorded delivery. Poor company would not book with them again. It's basically theft by them and the insurance company.”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,492 reviews