Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,480 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I agree with the other posts that this is a company to be avoided at all costs. They refused to give a refund for a Covid cancelled booking even though they have been forced to change their refund policy by their regulator (FCA). I have found that they cannot be contacted to discuss any problem by email, phone or post. Don't risk your money, go elsewhere!!!”

Helpful Report

Posted 4 years ago

“We have rented a property from Sykes on a few occasions but this year their customer service has been appalling. We booked an apartment in Wales from the 18th Sept but unfortunately family circumstances arose whereby we could not go. I tried phoning them many times to let them know that we would not be taking up occupancy of the apartment but in the end just hanging up as there was no response. I emailed on the 24th Sept and 26th Sept (when they asked us to vote for them at the upcoming holiday awards) JOKE - I am still waiting for a response to my emails. There was no contact number on the paperwork for us to get in touch with the owner of the apartment, so it seems we have waived goodbye to over £500.00. It also seems that Sykes are only interested in taking a hefty deposit and helping themselves to the final payment some 6/7 weeks beforehand (they may as well wear masks)”

Helpful Report

Posted 4 years ago

“In my post it has got four stars I would not give them half a star never mind four stars going to ask our bank for help as getting nowhere with Sykes see my other review for details”

Helpful Report

Posted 4 years ago

“I’m so annoyed at this company we were on holiday in Wales when the area went into lock down we immediately e mailed Sykes to ask what to do we got no reply the lock down happened at 6 pm on Thursday 1 st of Oct we left the property that morning to leave the area before lockdown happened as to welsh government guide lines to leave as soon as practicable losing 9 nights of our holiday at no time did the owners say we could stay phoned Sykes on 2nd of Oct girl on phone agreed we could not stay now received an e mail to say no refund fools that we were we booked another cottage throw Sykes for this week starting 3 rd of October in Scotland so we did not completely lose our holiday customer service stinks having booked many holidays throw this company in the past we will certainly not be booking in future we should have known they were not to be trusted we had to break of a holiday when our mother died no refund for that either even although we had took insurance out on both occasions rotten to the core”

Helpful Report

Posted 4 years ago

“Avoid this company at all costs. Complete absence of customer service. Ignored us completely. If you like sleeping on a faeces, blood and urine stained mattress under a leaking room in a foul smelling mouldy hell hole, then these are the guys for you. Worst company ever”

Sykes Cottages 1 star review on 6th October 2020

Helpful Report

Posted 4 years ago

“Company sell you fraudulent insurance products. When you go to make a claim neither Sykes nor the insurance company want to get back to you. Despite sending things recorded delivery. Poor company would not book with them again. It's basically theft by them and the insurance company.”

Helpful Report

Posted 4 years ago

“After 6 months of correspondence, broken promises of a refund, and refusal by Sykes to adhere to their own coronavirus guidelines, I placed the matter with my bank who successfully recovered my holiday cost for me under the chargeback scheme. So Sykes have lost another customer.”

Helpful Report

Posted 4 years ago

“Awful awful awful - do not use when booking to go to the Lake District for a holiday cottage. Sykes Cottages are the worst holiday firm I have used and really treated us badly. Highly recommend you use Sally’s Cottages instead”

Helpful Report

Posted 4 years ago

“Have just returned from Bluebell cottage Cark. It was one of the nicest holiday cottages we have stayed in. So clean and comfortable, a really home from home. Lots of thought gone into it, couldn't believe the number of coat hangers and drawer space. It was great to have a mirror near an electric plug a rarity in holiday homes. Situated in a lovely quiet cul de sac in a village with lots of walks close by. The Engine pub, 2 mins walk with a supermarket opposite. The pub serving good meals and very friendly also for dogs 🐕. We had problem working the heating but Neil the owner came out to us promptly and got it sorted without delay. Can't wait to return to this lovely cottage and area.”

Helpful Report

Posted 4 years ago

“well presented except you could see straight into the shower room & we had to make a screen using kitchen roll. Bedrooms had wet curtains each morning with damp. 1 tiny bin in kitchen was only bin in bungalow. Be prepared for steep hills, but there's a pub a few minutes walk away with good food.. re Greenbank Cres., Porth”

Helpful Report

Posted 4 years ago

“If I could give them zero stars I would. They would not refund their portion of the charge after the rental was cancelled by them (not me). So, I disputed the charge with my bank charge card and won. Shortly after I received a partial credit from Sykes so my bank recharged the amount they credited. Sykes continues to allege that I owe them this money even after I sent them proof of payment. They are threatening to take legal action if I do not pay. They are either incompetent or crooks. Needless to say I will never use Sykes to schedule my holiday nor will my friends.”

Helpful Report

Posted 4 years ago

“I would NOT use this company. You can not get hold of them by telephone and they do not reply to their emails. Stayed in a cottage and asked to pay £145 cleaning costs for a slight mark on carpet! Do not use.”

Helpful Report

Posted 4 years ago

“Do not book with this company it is filthy smelly springs poking through mattress came home after 3 days. Do not read reviews on Sykes cottages site because they are fake. I should have looked on trust pilot then I would not have booked”

Helpful Report

Posted 4 years ago

“CLOSES BARN was a biomass farm with a large industrial chimney burning and spitting out smoke ALL the time. Right by the bedroom window. While house constantly stank of smoke and couldn’t open windows. Decking broken, thick dust and dirt everywhere - terrible at the best of times but worse during COVID. Complained on arrival and ignored. Complained when we left, complained when we came back. Offered a £50 return on an £1800 booking! Owners told them they didn’t agree - despite us sending in over 80 photos and video evidence of broken showers, broken decking etc.”

Helpful Report

Posted 4 years ago

“WE WENT TO SYKES COTTAGE HEATING WOULD NOT WORK TEL MIKE WHO COULDNT GET IT TO WORK,EN SUITE SHOWER ROOM BLACK MARK ON CEILING AND FIOOR BATHMAT DIRTY BEDROOM DAMP AS WELL WE SEARCHED FOR INSTRUCTIONS ON HEATING TO NO AVAIL READ THE REVIEWS NOT EVEN GOING TO CONTACT THEM IT SEEMS POINTLESS”

Helpful Report

Posted 4 years ago

“This is the worst company we ever dealt with. We booked in January for cottages in Cheshire and Eire and have had to cancel due to Covid-19. Being 71 and 70 we are in a very vulnerable age group. Also as we are Canadians we would have to isolate for 14 days if we traveled against our Government's advice. They refuse to refund the deposits even though both cottages have been re-rented.”

Helpful Report

Posted 4 years ago

“The most fraudulent company ever. Rebooked a holiday due to covid to try and do them a favour and in return was charged an extra £205. When I refused to pay I was told I was going to lost everything (clearly this is fraud!! And possibly borderline extortion!) had to wait 30 minutes on hold for the pleasure of this conversation. When I requested to be put through to a manager I was refused. I then asked to go through the independent complaints process I was told they didn’t have one and the company didn’t have to be accountable because it was a private company. Then I was hung up on. Clearly they provide no relevant customer service training. DO NOT USE!!”

Helpful Report

Posted 4 years ago

“The most shocking fraudulent company ever. We re arranged a holiday due to covid to try and do them a favour and in return we were charged an extra £205. When I requested a cancellation I was told I would lose everything. No apology, never answer their phone. When I asked to be put through to a manager was told that was not possible. When I asked to go through the independent complaints process was informed their company didn’t have one and didn’t have to be accountable to anyone as they are a private company l. In the end was forced to pay £205 which in my view is extortion, and customer agent even refused to take payment and hung up informing me I could just “pay on the app” By the way this is the app where the customer live chat function is disabled and no one answers email. I had to wait 30 Minutes on hold for the pleasure of being cut off!! USE AT YOUR OWN RISK”

Helpful Report

Posted 4 years ago

“I made a booking with Sykes cottages in February to go to Geltsdale east wing 24th-27th December 2020 for 7 people with the latest government guidance of 6 people being allowed to travel I went on to the Sykes website and there was a statement on there to say ALL customers are entitled to refunds or to change there date but they are prioritising refunds for people travelling September & October first So I called Sykes and was told by someone who claimed to be a manager names alister that although the agreed it does sounds like that it actually means only September & October can have refunds or change the date at the moment so when I said we’ll isn’t that false advertising he informed me as I was the only person to complain it would not be changed (ironically the next day they changed the online statement I have screenshots to prove the change) I informed alistar that the full balance of £892 was due to come out on the 11th November and I wasn’t willing to pay this if I could not go and his answer was o don’t worry you will know either way by then. Then today I called Sykes cottages again the first time on hold for 30 minutes for some to answer and then put the phone down then 2nd time I spoke to a foreign lady names geo she said that my booking was showing as only 6 people so I’d be fine which is incorrect as I booked and paid for 7 so now seriously worried! She the went on to tell me they cannot confirm I will be told by the 11th November if My booking will be going ahead or not so she said alistar Miss informed me and that he isn’t intact a manager he’s just a member or the senior so when I asked to speak to a manager to report being lied to numerous times she’s wouldn’t let me speak to a manager no matter how many times I pleaded. Im so worried as now I either cancel and pay £300 to cancel or pay £900 for a holiday I may not be able to go on! I’m at my whits end with this I don’t know what I can do as this is a Christmas booking I don’t know what to do as we could be left with nowhere to go and £900 out of pocket”

Helpful Report

Posted 4 years ago

“DO NOT BOOK WITH THIS COMPANY. They took my booking two weeks ago, sat on the money for two weeks, and then today called and said the owner had changed their minds and the booking was cancelled. My holiday was ruined, meanwhile they get a cancellation fee from the owner so they MAKE MONEY off my holiday being ruined. And if I had cancelled I would have lost the whole amount. If you book with them understand they ONLY CARE about the property owners and any reservation you make is completely worthless.”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,480 reviews