Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,478 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. Aksed to change cottage for same time just with 2 and not 1 bathrooms cottage due to health issues and was told no CANCEL with loss of full deposit. This being 1/3 rd of the full cost. The fact my choice of cottage was more expensive but we needed an additional bathroom. Sykes gave such bad service and did not give a dam about the reason behind the request to change cottages.”

Helpful Report

Posted 5 months ago

“Strange how there are so many negative reviews, although I appreciate that some people must have had some adverse experiences. But why are people complaining about being unable to contact Sykes Cottages when the owners' phone number is readily available. I had cancellation issues regarding covid which were dealt with without any issues. Have used Sykes accommodation for years in many locations and have had cleaning issues on only the one occasion which is not the fault of Sykes.”

Helpful Report

Posted 5 months ago

“Booked for 7th June to 14th June 2024 for 7 days. Arrived at 4.00pm expecting to meet Sian as per e mail they never arrived so managed to get in using key box. Inside it was fine apart from a strong damp smell which we tried to overcome by getting a plug in from the co op. Then at around 8.00pm the pub next door started playing music which meant you could not hear the TV and you were not going to sleep until it was finished. Not knowing if this would go on every night we packed up and went home. Contacted Sykes this morning and told them about the damp and asked why we were not told about possible noise from the pub and we have received a response saying no compensation would be offered. I have also realised that I have left my coat there and have requested it be sent to me at my expense but so far no reply. We do feel that we could have been warned about the music before booking. Date of experience: 07 June 2024”

Helpful Report

Posted 5 months ago

“The fact you have to give a star to complete review is in itself a bit ridiculous - the current 'offer' of secure your holiday for £25 is totally misleading and if you try to slightly change anything datewise no of pax etc you are then charged a huge amount which cant be transfered - they do this to obtain your bank details which enables them to then access the funds - be very careful before taking up this 'offer' and dont even try to speak to anyone - customer service is a farce”

Sykes Cottages 1 star review on 8th June 2024

Helpful Report

Posted 5 months ago

“I want to cancel my holiday in Northumberland. I live in Somerset, a minimum 6 hour drive away. I am waiting for a knee replacement and won't be able to drive all that way. I booked last year. I have stayed in the cottage twice before when it was managed by Northumberland Coast and Cottages who were excellent. They were taken over by Sykes. The cottage owner is lovely. I want to cancel as soon as possible so the lovely owner can re let. Can't get through to them on the phone. Their answerphone message said their phone system is down and to message. I messaged, got one response and then nothing! No confirmation of cancellation. Nothing! Non existent customer service!”

Helpful Report

Posted 5 months ago

“Important information hidden in fine prints and ads are misleading. Customer support is horrible and don’t even consider change due to emergency situations. Never ever to use again.”

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Posted 5 months ago

“We have just returned from a week ar Ardeevin cottage in Buxton. The cottage was really nice and in a perfect situation near shops and good pubs for meals. We want to bring to your attention that in the cottage the lock on the bathroom door does not work and indeed the door does not even stay closed! The provision of a door stop inside the bathroom is not satisfactory. This became very embarrassing at times. Also the corner sofa is far too low and wide to be used by anyone other than very young agile people. The patio area too could have been made so much nicer even though it was tiny. Apart from these matters the cottage was really nice and comfortable.”

Helpful Report

Posted 5 months ago

“Total rip off company, my wife died and I lost my deposit, Skye’s cottages asked for death certificates, Marriage certificate and will, guess what they lost the lot, and kept emailing my late wife to provide them all again, unbelievable.”

Helpful Report

Posted 5 months ago

“Arrived at apartment after 5 hour drive the property was very dirty and smelled. The problem is as everyone else is reporting the dreadful ‘service’ from Sykes. Hard to get through to them. Hiding behind terms and conditions. Failing to provide proper customer support. They said they would contact owner as our contract is with them, but owners out of country so can’t help. We didn’t stay and will now start process to recover £700 cost from property owner. Sykes need to be referred to media and all correspondents on this site should write to newspapers and TV Rip Off Britain”

Helpful Report

Posted 5 months ago

“Booked a holiday with Sykes a few weeks ago and now have a slight change in circumstances. Want to query with the owner this is ok but totally unable to contact Sykes by phone. I've tried messaging on WhatsApp, ringing a load of different telephone numbers and amending thru the website. All to no avail at all. I have used Sykes so many times but never, ever agin. Absolutely dreadful customer service.”

Helpful Report

Posted 5 months ago

“Lost cost deposit and cancellation what a joke, I booked a holiday had to cancel a few days after booking more than 15 weeks until holiday doesn't explain anywhere that if you have to cancel you will be charged a substantial amount of money, what sort of company charges over & £200 on a holiday that's £500, also tried to call, email and via chat with no response what a joke.”

Helpful Report

Posted 5 months ago

“This is the worst most dishonest company I have ever come across in that they pretend to have a way to contact them but they don't. The phone numbers simply refer you to their website which only allows for options which in one way or another means you have to pay up. They do not have a customer service at all. They are not Regulated by either the ABTA or ATOL. I will be reporting them to the Ombudsman as they are obliged to have a complaints system which they don't so you can't even make a complaint to them. The single star is because you have to give them a star to leave a review. Says it all.”

Helpful Report

Posted 5 months ago

“the poor reviews posted here are a surprise. we have had wonderful on line support from Sykes. we read that one room was cold and we quickly heard new owners have done central heating.Hope the heated floors still work.”

Helpful Report

Posted 5 months ago

“I have had issues before trying to contact by phone is nearly impossible, once you have made a booking they do not want to know,also beware of secure your holiday now for £20 I recently paid the £20 and unfortunately due to unforseen circumstances my friends were unable to contribute and I couldn't pay Sykes then took over £800 as a penalty for not being able to pay the full fee it would have been nice to be contacted to see if another arrangement could gave been made basically it's a legal scam.”

Helpful Report

Posted 5 months ago

“Only given 1 star as 0 aren't allowed. Terrible company, the most useless customer service possible. They don't give a stuff about their paying customers! Would highly recommend you DO NOT use this company, if anything goes wrong you are basically stuffed!”

Helpful Report

Posted 5 months ago

“Disgusted by the deceptive and opaque “low deposit “cancellation policy.”

Helpful Report

Posted 5 months ago

“Booked via booking.com drive 8 hours to the cottage location to then be told that the booking had been cancelled due to an error on booking.com side. So I drove the further 20 minutes to the cottage location to then be told by the owner that the cottage hasn’t been w and that they don’t accept emergency bookings yet it’s booked for Saturday to Friday as to book Friday to Friday it was £350 more than Saturday to Friday! I phoned skys holiday cottages about the situation bare in mind it is the bank holiday and I have just driven 8 hours to get here they said they will issue a refund that will be with me beteeen 3-5 working days. So now I’m stuck 8 hours from home and cannot get any accommodation being bank holiday weekend and still out of pocket for the full amount pre paid. Full refund should be with us in 3-5 working days but what about the fuel spent on the way down and back? I’m seeking further advice for compensation for that too! Great start to mine and my Darling wife’s honeymoon looks like we’re sleeping in the car tonight and driving back home tomorrow. Absolute shambles!”

Helpful Report

Posted 5 months ago

“Firstly I never put a bad review on any sites before. We’ve stayed in Sykes cottages before & have always had nice holidays. We booked a cottage in the Lakes for our anniversary. On arrival the toilet wasn’t working, I emailed them & rang the emergency line & left a message. Nobody returned our call. I phoned the next day & they arranged for a plumber. He came & made a temporary repair, with a promise of returning & a full repair. The temporary repair worked about every 4 flushes, the rest of the time we had to use a bucket of water to clear toilet. I’ve contacted Sykes costumer services 3 times since our return, who’ve not even sent a cursory apology.”

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Posted 5 months ago

“Vile customer service”

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Posted 5 months ago

“Terrible company, booked a holiday yesterday through booking . Com. Cottage discrption states ‘Pets’ allowed. Confirmation comes through from Sykes holiday cottages stating 1 pet only. We needed to cancel which they won’t honour. So we’ve lost £728. At time of booking we were unaware that it was through Sykes holiday cottages. Sykes state that we should have read their terms and conditions. How would we have known that being that we booked through booking . Com. Ive spoken to four different people thats when they actually answer the phone. Their whatap chat which is their preferred method of communication never respond, I they have no empathy and dont deserve business even their CEO didnt bother responding”

Sykes Cottages 1 star review on 24th May 2024

Helpful Report

Posted 5 months ago

Sykes Cottages is rated 1.2 based on 1,478 reviews