Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,493 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 4 star review on 6th January 2025

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Sykes Cottages 1 star review on 17th November 2024

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Sykes Cottages 1 star review on 8th November 2024

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Sykes Cottages 1 star review on 2nd November 2024

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221

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Taking the money for a holiday I can't go on, customer services are incredibly evasive, strikes me as a firm about to go into administration. Avoid like a touch of the covids!”

Helpful Report

Posted 4 years ago

“Had a family holiday booked for 22/5/2020 cancelled jointly by Sykes cottages and the property owner, Sykes rang me refusing a refund but said the owner had my deposit of £1154-70 and gave me his number I duly rang him he was not interested whatsoever he denied having my money and insinuated that if he had it I would not get it back, avoid both above cottage is Ty Newydd Llangadfan sy21 Sykes ref 930466 AVOID.AVOID.”

Helpful Report

Posted 4 years ago

“Would give one Star if an option,poor all round.”

Helpful Report

Posted 4 years ago

“Was told twice our money would be returned to our bank.they gave us a credit note after cancelling 12 hrs before our holiday do not use this company they are liars and dodgey would never use again”

Helpful Report

Posted 4 years ago

“I’m taking these to the papers!!! Noway will they get away with this. They will get shut down and I will make sure of that!!! ROBBERS!”

Helpful Report

Posted 4 years ago

“No Holiday No More Money, we wont change booking till whenever at a bumped up price, we dont know what's around the corner never mind next year or more, I'm not clicking Cancel as the government have Cancelled not me so I shouldnt be charged fees,Your a disgrace,Robbing off everyone at this sad time you should be ashamed,this wasnt a holiday for me my hubby and my mum its was a get away as we have recently just buried my dad 23rd december so we was going on his birthday in memory of him thanks for all the trouble we really need it 😡”

Helpful Report

Posted 4 years ago

“I paid over £1,000 for a week starting 18th April. I was told I couldn't have a refund and should rebook. From their calendar, the next available week is Jan 2022!! That's no good!! How do they justify keeping my money for 21 months? Outrageous and immoral!!”

Helpful Report

Posted 4 years ago

“NEVER USE THIS COMPANY. Still not had a phone call from Sykes- yet I contacted them a fortnight ago. Holiday due beginning of March - clearly not going to happen but helped themselves to to remaining balance. Even sent me an email on where and when to get the cottage key! . Disgusting!”

Helpful Report

Posted 4 years ago

“I am an NHS worker. A key worker. This Company should not be allowed to trade !! They are refusing to give our money back !! We were due to travel on the 10th April. They have cancelled not us !! Give us our money back. They are refusing to answer calls !!! Horrible Horrible Company. Shame on you !!”

Helpful Report

Posted 4 years ago

“They certainly haven't made me happy . No refund at this crucial time owners happy to refund but sykes keeping money in our accounts allowing g us to re book within 2yr. 3 emails no reply . No one answering phones. Shocking do not book with this company.”

Helpful Report

Posted 4 years ago

“No refunds even in a national crisis Booked a holiday to depart 28/3/20. 23/3/20 government locks down country due to COVID-19. All holiday accommodation ordered to shut down. Full refund no brainier right? Wrong not in the Sykes world. In the Sykes world it’s all my fault because I can’t travel. Want to speak to someone about it? like to see you try, they have closed all the phone lines! This position is nothing short of dangerous since it is inciting people to travel against advice to avoid losing cash. The right thing to do is refund. Most other companies are stepping up, even going the extra mile helping out but not Sykes. Will never deal with these cowboys again. Do yourself a favour stay away.”

Helpful Report

Posted 4 years ago

“We had a house booked for a hen party in May and due to coronavirus we had to cancel. The fines back on the the customer for having to cancel through no fault of our own is disgusting. This is a completely heartless company and the owners should be ashamed of themselves profiting from this. I will never book a holiday through Sykes again. Anyone thinking of booking with this company should be aware of what shocking and impersonal customer service they provided.”

Helpful Report

Posted 4 years ago

“My booking was made before the 17 March Coronavirus national lock-down. Cottage booked for mid May, 7 weeks away from today - yet in 3 days time Skyes want the remaining balance which will be taken automatically from my account. To save further loss of money I cancelled the booking - loosing my deposit. The fact that Skyes are withholding money for Goods & Services which they simply cannot provide due to the National lock-down is both criminal and immoral. Therefore decided to file a claim for my deposit through the Small Claims Court on the grounds of a 'Frustrated Contract'. To be honest I'd rather these sharks went out of business with the loss of all their jobs than go through the Courts - let's hope. I contacted the HMRC to deny them any application for Government Coronavirus grants or funding, since they are sourcing their revenue and income from withheld refunds. I've also given Simon Calder and thier Local & Nation Press the links to these Trust Pilot reviews and Skye FaceBook page which are both overwhelmed with negative comments and reviews and ALL sharing the same subject of refunds. THESE POEPLE ARE TAKING £100's of THOUSANDS OF CUSOMER'S MONEY WITHOUT DELIVERING A THING!”

Helpful Report

Posted 4 years ago

“Going to Small Claims Court My booking was made before the 17 March Coronavirus national lock-down. Cottage booked for mid May, 7 weeks away from today - yet in 3 days time Skyes want the remaining balance which will be taken automatically from my account. To save further loss of money I cancelled the booking - loosing my deposit. The fact that Skyes are withholding money for Goods & Services which they simply cannot provide due to the National lock-down is both criminal and immoral. Therefore decided to file a claim for my deposit through the Small Claims Court on the grounds of a 'Frustrated Contract'. To be honest I'd rather these sharks went out of business with the loss of all their jobs than go through the Courts - let's hope. I contacted the HMRC to deny them any application for Government Coronavirus grants or funding, since they are sourcing their revenue and income from withheld refunds. I've also given Simon Calder and thier Local & Nation Press the links to these Trust Pilot reviews and Skye FaceBook page which are both overwhelmed with negative comments and reviews and ALL sharing the same subject of refunds. THESE POEPLE ARE TAKING £100's of THOUSANDS OF CUSOMER'S MONEY WITHOUT DELIVERING A THING!”

Helpful Report

Posted 4 years ago

“This company is disgusting, it is making money from customers unable to go on holiday due to the corona virus pandemic by cancelling their holidays and not refunding them .”

Helpful Report

Posted 4 years ago

“Appalling customer service. Despite the coronavirus pandemic they refused any type of refund, not a penny was offered. Instead they asked us to advise of a possible future travel date so they could check availability. As if I could predict the scope and duration of the pandemic! They would not offer partial refund or voucher to be applied to future travel and just stopped responding to messages - all of which were polite and understanding of their loss of income. I was forced to go to Airbnb direct to claim the refund but a fortnight of messages and stress caused by Sykes Cottages got me exactly nowhere. Steer well clear of this company.”

Helpful Report

Posted 4 years ago

“I and my husband are due to go to Somerset on June 5th,one day outside the window.I wish to now take stock,re evaluate and cancel.But the snotty email that you sent tells me that I can cancel or amend through the usual channels.Not good enough.With the current travel restrictions in place,that look set to be extended,what are you planning to do about it?It's shambolic,I will NEVER book through you again.”

Helpful Report

Posted 4 years ago

“Had a holiday booked for 1/5 which was obviously cancelled by Sykes due to coronavirus outbreak. In law the contract should be void and a refund should be forthcoming either from the cottage owned or Sykes acting as the owners agent. Have tried but am unable to contact Sykes who nevertheless continue to trade no doubt encouraged by the relaxation of the wrongful trading provision. Hopefully a class action will be commenced against Sykes if no refunds are forthcoming.”

Helpful Report

Posted 4 years ago

“This is a company that is profiteering from the current circumstances. Discounted properties are on offer - from those that have cancelled = double profit. I find it exceedingly suspicious that there are a number of people currently providing positive reviews for Sykes Cottages when the country is in lockdown - fake reviews? If you read the numerous online reviews (including on social media), you will see that numerous customers have been refused refunds, including NHS staff and others serving our nation. Owners have returned money to Sykes to refund to customers, only to discover that Sykes have not passed the money onto customers. Booking.com is associated with this company and are unable to provide any resolution. They provide a high rating for these properties - again, where do these reviews come from? On Sykes website, there are only positive reviews... again, selective reporting? I personally, along with numerous others will not be using this company/ Booking.com again and encourage others to do the same.”

Helpful Report

Posted 4 years ago

“Had a family holiday booked for early May, needed to cancel because of government advice on coronavirus (party included over 70's, a teenager with asthma, another with a weakened immune system). Tried numerous times on the phone to contact customer services,without success, sent an email (no reply) all before the final balance was due. Got to the day before the final balance was going to be taken automatically, still unable to contact so had no choice but to cancel online (rather than pay full amount) cancellation fee (full deposit) was automatically taken from card. There was an option to amend dates in the future but who knows what the future holds, any chosen cottages may be taken off the market & it wouldn't surprise me if Sykes didn't go into administration and do a runner sometime soon. Have since had an email inviting me to spread the cost of the already cancelled holiday!!!! Tried to contact them again - they seem to have removed all contact phone nos & methods of emailing. Totally agree with recent reviews, they are robbing .........., not concerned with anything other than taking your money. Can't believe that cottage / holiday home owners still want to deal with this company, you'll all get dragged down with Sykes if they continue to serve customers this way. DO NOT USE THEM.”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,493 reviews