Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,480 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No refund even if you pay for insurance. They say you can cancel weeks in advance but no refund. Customer service try to get you to say thing to invalidate the insurance. Only refund given if you get covid and can prove it. That is if you buy insurance. Small print 7 pages mostly explaining what is excluded from the insurance. https://www.youtube.com/watch?v=FXpbdTdgGYc”

Helpful Report

Posted 3 years ago

“Was about to book our usual two weeks in Cornwall for 2023. If I book for 7 days the booking fee is £59 but if I book for 14 days I'm charged £104 booking fee. Why is that? I HAVE TO PRINT OUT ALL THE PAPERWORK!! What am I paying extra for when it's one booking? If I'd been able to pay £59 for 14 days I would have booked but although I've used Sykes before never again, I'm not being mugged by Sykes as we're now booking cottages with other rental companies and only paying one booking fee. GOODBYE SYKES. Pity, we've booked 5 cottages for staycations in 2021, but not with you!”

Helpful Report

Posted 3 years ago

“Terrible company. Definitely wouldn't book with them again. Terrible customer service. Wouldn't listen to my genuine complaints. Said I had to take it up with the owner, even though I booked through Sykes. They just hid behind their terms and conditions.”

Helpful Report

Posted 3 years ago

“I'll never book with them again. Have had to cancel two holidays booked prior to the pandemic because my wife is in the shielding category despite vaccinations. They took both deposits despite giving them plenty of time to rebook the weeks. Completely unsympathetic - be warned.”

Helpful Report

Posted 3 years ago

“A word of warning - Sykes will not honour any cashback claims from bookings made via Quidco. They will deny that they were made using this method. This is very regrettable as I thought they were a reputable company, however my dealings with them recently have cast doubts on their integrity and practices.”

Helpful Report

Posted 3 years ago

“No refunds for cancellations even 3 months prior to bookings!”

Helpful Report

Posted 3 years ago

“Wish I'd seen these reviews before booking. So disappointed by misleading and inaccurate description of property, they had been informed by owners of change in facilities but failed to pass on this information so we found out when we arrived that the property did not meet our requirements. Very poor customer service, will never book with this company again. Never had to register a complaint before, so frustrating and disappointing.”

Helpful Report

Posted 3 years ago

“Terrible customer service. I left a shoe behind and when I spoke to customer service they were incredibly unhelpful. Apparently they could only talk to our friend who made the booking about it. What a ridiculous policy that completely defies logic. The house was big and spacious but the garden hadn't been tended for a while (although according to the book, it had supposed to be days before). Felt stuffy when we arrived. Due to covid, there were NO products in the kitchen at all. They did give us two bin bags which were about a third of the size of the bin, there were no recycling facilities. It felt very money grabbing and utterly no care or thought. Hospitality is supposed to be a kind, welcoming industry and this wasn't at all. It was all rules rules rules, and plenty of patronising advice about what to bring on holiday. Poor and disappointing”

Helpful Report

Posted 3 years ago

“Very unhelpful and coudnt be of assistance when making complaint. No Manager ever called back. Will never use this company again”

Helpful Report

Posted 3 years ago

“Refuse to return deposit or put as a credit towards a future holiday when the international borders open up”

Helpful Report

Posted 3 years ago

“Slow to repay security deposit - its been nearly 3 weeks since returning from my holiday and despite spending nearly an hour on the phone to Sykes have not yet received my deposit back.”

Helpful Report

Posted 3 years ago

“Horrendous Customer service, they withhold vital information and this is the second time they have spoiled my holiday”

Helpful Report

Posted 3 years ago

“I wish I could give Sykes cottages no stars. I am absolutely appalled at the level of service I have received. We booked one of the top properties in their portfolio for 2022 and due to myself and my sister being key workers for the NHS we were unable to get the time off and had to cancel. Not only is the property live on their website but they have refused to refund my deposit of £350.00. Sykes cottages be warned people will remember this and will never book with you again. Myself and my family being one of those people!”

Helpful Report

Posted 3 years ago

“@sykescottages you don’t just rent cottages😞My recent stay shown as a house and given a house name led me to believe £700 for 2 nights wasn’t too bad,what I got was a first floor flat with no garden/outdoor facilities. You should have called it Flat 4. 😡😡😡😡. I rented this so called cottage for an emotional anniversary and ended up with something totally unsuitable for me and my senior dogs. Marketing cleverly leave ‘Flat 4’ out of the address and lead you to believe it is in fact a cottage when only in the small writing does it say first floor flat. No garden to sit in, nowhere outside to sit in, no welcome message from owner with things of interest (laminated during covid??). Two nights for £700 would be stretching it a bit in a cottage but for a first flat is absolutely unbelievable. The (presumably) owners of the flat below left their bins outside the front door that was not a pretty sight. I think you are renting this property under false pretences and i am so annoyed to have fallen for your devious ploy. Call yourself a cottage company then rent cottages and if the property is not a cottage make it absolutely obvious in the address when advertising. Sadly we have to learn from our bad experiences but at least I know not to usethis company again 😞”

Helpful Report

Posted 3 years ago

“strongly recommend DO NOT book through Sykes as my experience has been really appalling and that there properties are not upto the H&S standards of a typical holiday rental you expect never mind the added requirement from the Government about cleanliness during Covid-19 times. I booked a weeks holiday in the May 21 half term for myself and foster child at Bryn Morfa cottage, Carmel and we lasted 3 nights only due to a number of issues. On arrival the toilet seat was hanging off the toilet, there was mold spots in the back part of the cottage, dried food on every plate, pot, drainer and walls, in the main bedroom hair and fluff on the actual bed frame as well as the skirting boards, disgusting filthy bath mat and toothbrush holder, the oven smelt like it had a STI, cigarette butt's all over the back garden as well as branches, uneven and broken paving that was a trip hazard waiting to happen and grass over grown, a rickety dining room table that you couldn't cut anything on your plate without your drink spilling and an unpleasant egg smell wafting from just outside the property right the way through the downstairs of the property and only luke warm water available, to lock the backdoor you physically had to fight the door to lift it up to lock it and the pretty nettles leading into the property. All these issues were aware by Claire the person responsible for the property before we got there however some of them only got dealt with because I complained and I received a partial refund however she did get rude saying I was never happy when I further complained as I went to use the hob and the whole oven was broken luckily the kind neighbour fried our sausages and the disgusting egg smell from the septic tank got too overwhelming and unpleasant nothing was done about this and I was told it sometimes happens. It was that bad through the whole house and the neighbour could also smell it therefore I informed Claire we would be leaving as the smell was awful and it was absolutely roasting that week. Long story cut short the owner Alice contacted me appalled apparently and not aware of these issues until I raised them and informed me I would receive a full refund and was a woman of her word and I believed her however one month later I'm still trying to obtain the full refund as promised and my initial conversation was with a rude Daniel at Sykes and was all about how the owner had tried to resolve everything and my points are why aren't the basics provided such as total cleanliness, hot water, no unpleasant septic tank smell, no trip hazard in the back, fully functioning clean oven, backdoor that shuts for security not with a gap??? I can honestly say I had the total ick from the first night surrounded by hair and fluff on the bed frame and skirts and the next day Claire hoovered it but I didn't sleep one wink after being creeped out the initial night. A whole team was then put in to gut the cottage so it was ready for the next family that Friday (we left Tuesday evening at 9.30pm for a 4 hour journey) and the cottage is fully booked for the next few months however I'm still waiting for the rest of my refund or any contact from Sykes following my emails and photos and the owner keeps saying Sykes is dealing with it to my requests please chase them up as they're not and it's nearly a month later! The actual area and moors are spectacular as are the sunsets such a terrible shame we had such a bad experience as Snowdonia holds really dear memories for me and I wanted it to be special for my foster child as we were celebrating our one year anniversary together I know I'm realistic these people don't care that we save and spend are hard earned money to provide a lovely holiday experience for our loved ones and that us adults need a break especially after the testing times of Covid. I'm still utterly disappointed, frustrated shocked and upset about this whole debacle and need another holiday ha ***** July still no response to countless emails to Sykes and owner doesn't give a scooby *****”

Helpful Report

Posted 3 years ago

“I am absolutely disgusted with the service from SYKES cottages WELL I HAVE HAD NO SERVICE and would advise STAY CLEAR THE COMPANY SERVICE IS APPALLING FOR 7 DAYS I HAVE CALLED THIS COMPANY THEY ARE UTTERLY INCOMPETENT I INTEND TO TAKE THIS FURTHER.THEY ARE A DISGRACE STAY WELL AWAY NOT DEAL WITH THEM. They have not replied to emails and I will be contacting Trading Standards and the governing body that deals with companies like this .”

Helpful Report

Posted 3 years ago

“The house was disgustingly filthy on arrival! We had just had a 7 hour car journey with a toddler and then had to try and find a hotel with a room available at 8pm on a Friday evening, with a tired and hungry child. And Sykes had the nerve to refuse me a refund until I threatened legal action! Awful company, will never use them again.”

Helpful Report

Posted 3 years ago

“I'm the same as another reviewer. We had Jacks Hill booked for August, paid in full, then it got cancelled about 6 weeks before we go. Ferries booked, activities booked and deposits paid. Took over 30 mins to get through on the phone, then it all moved to email. Standard responses fobbing me off. They offered a low compensation, and then emailed to say that it had been calculated incorrectly and it should have been even lower. Doesnt even cover 50% of the ferry cost. We've managed to get another property through asking on a local facebook site - its costing us a hell of a lot more though. Certainly wouldn't recommend to anyone, or use again.”

Helpful Report

Posted 3 years ago

“Disgraceful service from Sykes. Good Housekeeping Bond of £200 taken from my account without any discussion beforehand, as advertised would be the case, based on incorrect information from property owner. Their response to my complaint about this, after several telephone calls, emails and letter to Customer Relations Team, was that their ‘discussion’ consisted of the email I received at the end of the day when their office was closed, the same day they withdrew the £200 - sneaky & underhand!! They have no interest in the owner’s false claims of damage and remedial charges, including charge for item we actually reported to the owner as being faulty! Their advice is to pursue through small claims court as it is not their problem and is a dispute between myself and owner, despite them taking this money.”

Helpful Report

Posted 3 years ago

“Booked a cottage in Harlech North Wales July 21, arrived but couldn't get into the cottage until 5pm, sat having a drink & I got an email at 1.15pm to say cottage canceled due to a leak in property! the email offered us alterative accommodation double & treble what we had paid for canceled cottage & no where near to us!! Skyes left us stranded, it was very upsetting & stressful, when I complained it was you'll get your money back, not even an apology, Be very careful if anything goes wrong don't expect any help.”

Helpful Report

Posted 3 years ago

Sykes Cottages is rated 1.2 based on 1,480 reviews