Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

“Terrible customer service and not working with their customers to provide full refunds for cancelled holidays due to Covid-19. Holding onto their commission when they haven’t been able to provide a service. Told me on 31st March that no travel was only an advisory and there were no restrictions.”

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Posted 4 years ago

“Had to cancel because of Covid 19. I cancelled on 3rd April, trip was 5th June. On 6th April they took £654 from my card. No phone number, no response to emails. Really frustrating, what a terrible company”

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Posted 4 years ago

“We had a holiday cancelled in April. No refund was offered just a few dates in September to re book. We panicked and re booked but wish we hadnt and demanded a full refund under the law of Frustrated Contract. We have done many holidays over the years and we are now in are mid seventies but thats of no consequence to this despicable company. We have another holiday booked with then for June the 6th and got a reminder the other day to pay for it even though none of there cottages are taking bookings till June the 15th. Credit card cancelled so they wont get paid for that. Could well be we have a fight for the September holiday money . I would rather this company go bust than me win the lottery !!!”

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Posted 4 years ago

“We had a holiday booked with sykes holidays, due to the coronavirus they stopped answering the phone, they stopped answering e-mails and they stopped answering letters. We wrote to them to cancel the holiday in plenty of time, that letter went unanswered and they took our money on the debit card. We consider that under the circumstances they have stolen that money from us. This company appears to be a cowboy outfit and I would not recommend them to anyone. Someone eventually rang to say that the holiday could only be cancelled due to the coronavirus if the people in the party actually had coronavirus and that the insurance company would not consider it for cancellation for just government advice. We believe that to be an untrue statement. We are over the age of 70 and the other person is in care as she is mentally handicapped and the home will not now allow visitors in order to protect the resisents. People who are rebooking their holidays for another date/year are risking their money as the company may not be in business in the future as their customers are not happy and in most cases will never book with them again.”

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Posted 4 years ago

“Shocking service. Never answer the questions you asked. I had a booking due to travel but because of the corona virus it was cancelled and they will not issue me a refund but forced me to either amend or loose my money. But they want a crazy amount to amend it!!! DO NOT BOOK WITH THEM”

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Posted 4 years ago

“Sykes have given us an ultimatum, either cancel your holiday (which you can't go on because of Covid 19) and loose £700, OR change to another date, (which they are doing us a favour changing to later in the year) at no cost to change. Then they take the money from your credit card about 10 weeks early and just sit on this money. When you ask who has the money, Sykes or the Owner they are not obliged to answer. So basically we have paid up front for a holiday in August and someone is sitting pretty on OUR money. THIS IS CORRUPT Customer Service. They do not care about customers only their own pockets. The law applies to other companies but not these apparently, they take your money and just keep it. A load of sharks if you ask me. This company is showing all that is wrong with Customer Service.”

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Posted 4 years ago

“absolutely applying company, don’t offer a refund for a holiday that was booked prior to COVID!! family member is a key worker and can’t rebook for a later date!!! NEVER BOOK WITH SYKES..money stealing company that fobs you off.. will not be returning..it’s absolutely disgusting, worst customer experience..company deserve to be closed”

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Posted 4 years ago

“Having to Shield for 12 weeks as per Government recommendations. Wife a front line nurse. No offer of refund or changing dates. Despicable behaviour. Avoid like the plague.”

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Posted 4 years ago

“Every thing went wrong. booked in February paid by credit card for booking fee £20 and £59 Syke,s Insurance for three generation holiday in Whitsun break. Tried phoning (six calls lasting over one hour and finally disconnected by Syke) sent 4 emails in March all with no replies. One family in lockdown suffering from covid19 and two over 70s in 12 isolation. Therefore unable to take holiday. On 26 March account site I ticked cancel holiday, within 20 minutes money taken on credit card and site taken down. All attempts to contact Sykes without results. Contacted insurance company Towergate Travel was not easy but finally downloaded a claim form and posted 1 April and to date no acknowledgement or reply. I contacted my credit card company one and half hours on phone and finally am making a claim for return of money taken and cancelled old cards so no more payment can be taken by Sykes. Any one dealing with Sykes - beware do not - they are NOT good”

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Posted 4 years ago

“One of the worst customer experiences I have ever encountered. They have shown utter contempt for their customers, and are attempting to profit from the dreadful COVID-19 situation. It should be simple - full refund, or, at worst, a full refund less a small 'administrative charge' (say 5% capped at £25 max), not the current nonsense of 'refund the sum recovered from the property owner and pocket the (huge) remainder'. If I never deal with this shower again it will be too soon. It's awful to say, but some companies deserve bankruptcy, I wouldn't lose much sleep if this lot went under.”

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Posted 4 years ago

“Sykes Cottages have gone from bad to worse in this COVID19 emergency. They didn't inform us that we could amend our booking, the owner did that. Then when I tried to change our booking in our account it refused to complete again and again. Sent an email but no idea when things will be sorted. The holiday is due to start on 17th April so time is running out. They charge exorbitant fees for doing very little and we shall avoid them in future.”

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Posted 4 years ago

“Terrible customer service - in fact no customer service at all. They claim to be prioritising imminent holidays. Mine was on 5 April and still not heard from anyone. Just generic emails. I am unable to amend booking online due to technical hitch. Luckily I paid using credit card which comes with insurance so made a claim yesterday to get my money back as Sykes appear to have shutdown given lack of dialogue. Terrible response in comparison to other holiday companies I have been dealing with to re-arrange holidays. This is my first and last booking with Sykes - never again.”

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Posted 4 years ago

“PLEASE NOTE LAWYER DEAN DUNHAM HAS TAKEN UP THE PLIGHT OF SYKES CUSTOMERS. SEE FACE BOOK ALSO SIGN PETITION ON FACE BOOK VIA CHANGE.ORG”

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Posted 4 years ago

“Think they should give people refunds just money grabbers hope they lose all there custom disgusting”

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Posted 4 years ago

“Absolutely shocking service during Covid19. Owners agreed to refund, but Sykes refused to pass back to customers. A total disgrace. I will never use them ever again and will advise everyone I now to avoid them also.”

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Posted 4 years ago

“We had a family holiday booked for 10th April at a cost of £2032 in Cumbria. The owners have agreed to refund the fee but Sykes is holding on to it. Shame on you when the country and individuals are suffering.”

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Posted 4 years ago

“Had to cancel week before holiday when government were advising not to travel without good reason - 5 days before lock down became effective. Sykes didn't even offer a credit note or opportunity to re book at a later date. They just kept my money and stuck two fingers up at me.”

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Posted 4 years ago

“Fake positive reviews by Sykes themselves. Pathetic. How desperate are you for good publicity that you have to submit your own glowing reviews? Very strange how you have had a deluge of negativity during the past few weeks, but your overall ratings remain high? Thankfully, we haven't got a current holiday booked with you, so are unaffected by this current mess, but you have really shown your true greedy, thieving colours judging by all the comments on here. We normally book 2 or 3 holidays a year with you, but noticed you were going downhill even before this happened - inflated prices, misleading ads for properties, 3 out of 4 properties falling far short of your descriptions, not sending messages to inform of any changes at the property booked etc etc. I predict your company will fold in the near future so we will not be booking anything with you again. We have also warned all our friends and family that you are a greedy, untrustworthy, unscrupulous company and not to book with you.”

Helpful Report

Posted 4 years ago

“Fake positive reviews by Sykes themselves. Pathetic. How desperate are you for good publicity that you have to submit your own glowing reviews? Very strange how you have had a deluge of negativity during the past few weeks, but your overall ratings remain high? Thankfully, we haven't got a current holiday booked with you, so are unaffected by this current mess, but you have really shown your true greedy, thieving colours judging by all the comments on here. We normally book 2 or 3 holidays a year with you, but noticed you were going downhill even before this happened - inflated prices, misleading ads for properties, 3 out of 4 properties falling far short of your descriptions, not sending messages to inform of any changes at the property booked etc etc. I predict your company will fold in the near future so we will not be booking anything with you again. We have also warned all our friends and family that you are a greedy, untrustworthy, unscrupulous company and not to book with you.”

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Posted 4 years ago

“Shocking company Exploiting customers and owners What they are doing in these difficult times is nothing less than immoral I had cottage booked , the owner offered refund via Sykes Sykes still has my booking live and pocketed the money Legal action is required and with many in same position joint action is required”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Sykes Cottages Reviews