Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,493 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 4 star review on 6th January 2025

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Sykes Cottages 1 star review on 17th November 2024

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Sykes Cottages 1 star review on 8th November 2024

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Sykes Cottages 1 star review on 2nd November 2024

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. They have deteriorated enormously in the last couple of years. The booking got cancelled, not by me, for travelling on the 20th June. Waited for hours waiting to speak to advisers and sent loads of emails. Basically they are not interested and have no intention of making refunds. Lost deposit and had to cancel my credit card in the end as they still wanted me to pay the balance for a holiday I never cancelled. Their approach is clear - do not give refunds and keep the money and hope clients will book again in the future. Avoid.”

Helpful Report

Posted 4 years ago

“We have used this company many times in the past but will never do so again after witnessing first hand the utter contempt they have for their customers. I've decided to cut my losses and cancel my holiday which was booked for June 20th as Sykes are being completely inflexible and not even offering the option of moving the date to a time when the Covid-19 situation has blown over. They say I can only attempt this 7 days before our holiday starts, but by this time they will have taken the full cost of the holiday from my bank account. So congratulations Sykes - you have successfully got hold of £180 of my money at a time of financial hardship and uncertainty. But at what long term cost? This short sighted treatment will cost many more 100s or even 1000s in the future as we refuse to have any further dealings with this dreadful company.”

Helpful Report

Posted 4 years ago

“So during a national crisis, this company ignored attempts asking for help, ignored written correspondence and proceeded to take fees for a holiday that couldn’t even go ahead due to lockdown...despite explaining I was a key worker and was happy to lose my initial deposit but not the be charged further fees! It’s despicable how some companies are allowed to financially penalise during this unprecedented time! Do not use !!!!!”

Helpful Report

Posted 4 years ago

“Sykes are trying to charge me for an holiday on June 6th when the cottage is closed as per Sykes advert. I have referred the matter to the CMA . Anyone who watched Martin Lewis would have heard the CMA saying they will take legal action against Sykes for not obeying the law on customer rights”

Helpful Report

Posted 4 years ago

“This holiday company will go out of business. Their customer service is worse than third world countries. They will not respond to emails or phone. Spent over £1,100 pounds on a holiday I cannot take - I could rebook for next year and pay £600 more !!!! I ADVISE EVERYONE LOOK AT THEIR TERMS AND CONDITIONS BEFORE YOU GIVE THIS COMPANY A PENNY OF YOUR MONEY.”

Helpful Report

Posted 4 years ago

“Do not book a holiday with this company they are continually harassing me for a large amount of money although they have cancelled the holiday due to coved 19. I was due to go May 2020. I have cancelled my card details as they confirmed they were taking it out of my account I hope this company are Never allowed to do business again.”

Helpful Report

Posted 4 years ago

“We had a cottage booked for 10th April. Obviously we couldn't go and Sykes did there utmost to prevent us obtaining a refund. Telling us to contact the owner for a refund then refusing to give their details. They gave false information and tried to force us to rebook so they could keep OUR money. Avoid as they are only in it to make money charging cottage owners 25% commission even if we couldn't go. Avoid at all costs I will.”

Helpful Report

Posted 4 years ago

“Terrible. I know times are hard because of the virus, but they sent us an e mail which was also copied in to another unknown person. We found this e mail rather confusing and sent them a polite reply on the same day, that was on 31/3/20. They have chosen not to reply. Their Social media page gives a partial insight into the frustration many customers are having with them. I say partial, because it appears they may be blocking or deleting messages put on their page. In short, they claim they are having an unprecedented amount of mail which they can't cope with. I'm not surprised if they are treating their customers in this way! I cant see them remaining in business. They only have themselves to blame.”

Helpful Report

Posted 4 years ago

“Holiday booked with Sykes 17/4/20 costing £425, have rung and emailed for full refund, nor response from Sykes other than they would ask the cottage owner to refund as they say Sykes are only 'agents'. Have reported Sykes to Govt Competitions & Markets Authority, CMA. As I am entitled to a full refund for a service that has not been provided. No refund and no response.”

Helpful Report

Posted 4 years ago

“will not refund deposit i ham over 70 bad bad”

Helpful Report

Posted 4 years ago

“When are Sykes Cottages going to think about their customers other than their bank account. DON'T BOOK a holiday with these until the Coronovirus has well and truly gone away. Once they get your money you will not get it back.”

Helpful Report

Posted 4 years ago

“One of the worst customer experiences I have ever encountered. They have shown utter contempt for their customers, and are attempting to profit from the dreadful COVID-19 situation. Our holiday cottage was booked for 1 week from 26 June 2020, I emailed Sykes Cottages and asked if I could change the dates due to COVID-19 situation and re-book next year when hopefully things will have settled down and be safer. The response I received was that they would need to contact the owner and I would be charged an admin fee, plus any additional cost for increase in rental, as my cottage was after 4 June 2020 and things maybe back to normal then.. I mentioned as I was asthmatic and could not risk getting the COVID-19 virus. I was informed the cottages are thoroughly cleaned and they had had no one staying at the cottage who had had COVID-19. I asked them how they knew if guest had had COVID-19 as some people get very mild symptoms or none at all. I also asked if the pillows etc are disposed of replaced with new after guests left. I am surprised that the cottage owners would still want people to stay in their cottage under their circumstances. The response I received was my holiday was at the end of June 2020, they were only allowing people to change their holiday period up until 4 June 2020. If I wanted to change an admin fee and any additional rental cost increase will have to be paid. Also the owner would have to agree to the change. The balance of my holiday cottage was due 15 May 2020. I had to decide to pay the full amount for the cottage or cancel now and forfeit my deposit. I decided for our safety it would be best to cancel the cottage. Better to forfeit the deposit than the full amount, so I cancelled. It was then that I received an email stating they had taken the remainder of my deposit plus an admin fee. This is the first time I have used Sykes Cottages to book a cottage, it will be the last time. I would not recommend this Company to anyone. I also wonder if the property owners are aware of how they treat their customers.”

Helpful Report

Posted 4 years ago

“We requested cancel of a holiday due to covid 19 the deposit was only £150 however we decided to pay higher to try and pay off holiday so we paid total £357 over 2 payments sorry we done this as we were told they would keep all the £357 .In fact we were prepared to change it to a different location and stay through sykes but were told the charge still applied and if we wanted to stay at same location different time they would also make a charge terrible customer service no help at all I would advise anyone to look elsewhere before using these again”

Helpful Report

Posted 4 years ago

“Cottage booked for early May. Covid-19 meant my wife had to be shielding for 12 weeks. Tried to rebook to same time next year but no availability for two years! Tried to contact by phone and email but no response, then they closed the call centre. I demanded a refund of my deposit but no response. Appalling customer service and it is clear that I am not alone. DO NOT USE SYKES, BOOK DIRECT WITH OWNERS.”

Helpful Report

Posted 4 years ago

“The website advises holiday date can be deferred. No dates available later in the year. Would be happy to swap to alternative property but have had no response, other than automated replies, to numerous emails and letter. Due to pay my balance at weekend but have instructed my bank to reject the payment. Hopefully this may force them into making some form of contact either email or phone - they have 3 contact numbers to choose from!”

Helpful Report

Posted 4 years ago

“Terrible customer service and not working with their customers to provide full refunds for cancelled holidays due to Covid-19. Holding onto their commission when they haven’t been able to provide a service. Told me on 31st March that no travel was only an advisory and there were no restrictions.”

Helpful Report

Posted 4 years ago

“Had to cancel because of Covid 19. I cancelled on 3rd April, trip was 5th June. On 6th April they took £654 from my card. No phone number, no response to emails. Really frustrating, what a terrible company”

Helpful Report

Posted 4 years ago

“We had a holiday cancelled in April. No refund was offered just a few dates in September to re book. We panicked and re booked but wish we hadnt and demanded a full refund under the law of Frustrated Contract. We have done many holidays over the years and we are now in are mid seventies but thats of no consequence to this despicable company. We have another holiday booked with then for June the 6th and got a reminder the other day to pay for it even though none of there cottages are taking bookings till June the 15th. Credit card cancelled so they wont get paid for that. Could well be we have a fight for the September holiday money . I would rather this company go bust than me win the lottery !!!”

Helpful Report

Posted 4 years ago

“We had a holiday booked with sykes holidays, due to the coronavirus they stopped answering the phone, they stopped answering e-mails and they stopped answering letters. We wrote to them to cancel the holiday in plenty of time, that letter went unanswered and they took our money on the debit card. We consider that under the circumstances they have stolen that money from us. This company appears to be a cowboy outfit and I would not recommend them to anyone. Someone eventually rang to say that the holiday could only be cancelled due to the coronavirus if the people in the party actually had coronavirus and that the insurance company would not consider it for cancellation for just government advice. We believe that to be an untrue statement. We are over the age of 70 and the other person is in care as she is mentally handicapped and the home will not now allow visitors in order to protect the resisents. People who are rebooking their holidays for another date/year are risking their money as the company may not be in business in the future as their customers are not happy and in most cases will never book with them again.”

Helpful Report

Posted 4 years ago

“Shocking service. Never answer the questions you asked. I had a booking due to travel but because of the corona virus it was cancelled and they will not issue me a refund but forced me to either amend or loose my money. But they want a crazy amount to amend it!!! DO NOT BOOK WITH THEM”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,493 reviews