Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,493 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 4 star review on 6th January 2025

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Sykes Cottages 1 star review on 17th November 2024

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Sykes Cottages 1 star review on 8th November 2024

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Sykes Cottages 1 star review on 2nd November 2024

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Requested a refund because of Covid 19. Request denied! Terms state no cancellation. OK, most other places are being reasonable but I guess they aren't. To make the trip worth while requested to book an extra night; message sent 7 days ago and still no reply. Avoid”

Helpful Report

Posted 4 years ago

“Good paid for and not received with no refund. Sykes cancelled our booking but did not provide a refund despite numerous e mail requests. No answer via telephone.”

Helpful Report

Posted 4 years ago

“Mengarth property . Cadgwith Cove . Lovely property with extensive and interesting planting . However , the standard of cleaning is well below average . All toilets and kitchen equipment had to be cleaned on arrival by me . The en-suite toilet it is impossible to sit on it unless you sit side on due to lack of knee space ( I’m 5 ft tall p.s.) The couches are unclean . The whole place around all the windows is dirty and needed cleaning . All the doors are dirty too . As we are in the middle of a pandemic we stayed as little other options . There are some really interesting objects in the house and I can see it was once spectular . An alarm goes on at midnight when you go out the front door , but I had no way of turning it off . There are scant instructions on how to use most things in the house and none for this alarm . In short a great old house once but in need of a very good clean .”

Helpful Report

Posted 4 years ago

“We have used you for two previous holidays and again booked for this year. Plan was to take my 77 year old mum with us, but then the pandemic happened and I tried to ring you to discuss but couldn't get through and as the only communication from you was a text to say we are taking the full payment from you (only paid£30 deposit) I assessed the Covid-19 situation and felt I didn't want to risk taking my mum. You only contacted me to acknowledge our cancellation and to my horror said we'll you still need to pay £165, really!”

Helpful Report

Posted 4 years ago

“I really can’t say I have had any problem with Sykes . My holiday got cancelled due to Covid but I was able to transfer dates at no extra cost without any problems. They were so good . This is my experience. The cottage I normally get is straight with reviews ( seaspray Eyemouth) it’s a great holiday home with everything you need and great back garden and close to beach and all shops/ restaurants and pubs . I have been in this cottage now for five years , so it really has great appeal and booking through Sykes has always been straight forward. Thumbs up from myself and family. Great owner , great company.”

Sykes Cottages 5 star review on 25th July 2020

Helpful Report

Posted 4 years ago

“Stayed at Heather cottage in Oakhampton Devon, couldn't believe that the shower door was still missing 10 months after reading about it in a previous review!! , also there was a mouse trap with mould covered cheese behind the broken pedal bin , and was able to gather up a ball of dog hair from the carpet with a few passes of my foot, all this after we were told not to check in until after 5 PM due to the property being deep cleaned !! .”

Helpful Report

Posted 4 years ago

“we booked a holiday in a Lake District property and when we arrived 2 weeks ago the property was dirty and in some areas unhygienic! I have spent the last 10 days trying to contact customer services, 5 emails and approx 10 calls with my being on hold for nearly 2hrson one attempt and none of these have been answered. The company are blaming Covid for being busy but they are not too busy to mind taking over £750 from me for a dirty house! Avoid this terrible company!”

Helpful Report

Posted 4 years ago

“Had to cancel my holiday early August due to covid health restrictions, unable to contact Sykes or Towergate insurance .it is nice to see a review site not allowing Sykes to increase their ratings by inviting guests that they know will submit 4 & 5 star reviews”

Helpful Report

Posted 4 years ago

“Cancelled my booking and 3 months on there is no refund and they ignore all e mails and phone calls. You would be crazy to use this company. Truly appalling”

Helpful Report

Posted 4 years ago

“The behaviour of Sykes regarding cancellation and the amended booking due to Covid -19 is rediculous. Never will use it again, Have to fight long time to get the money back, Now I cancelled the amended booking due to the insecure situation of Covid. Deposit is gone... No recomendation for the company”

Helpful Report

Posted 4 years ago

“We should have stayed at the Bothy mid Wales and never got there the owner of Heles log cabins sent me a fraud email the night before cancelling the holiday spent money on food took time off work me and my family got no apology contacted Skyes cottages and was told they never cancelled the holiday it was the owner who spoke to my Sons girlfriend like dirt would not recommend booking the property at all cost me alot of money no compensation or anything from the owner or Sykes cottages”

Helpful Report

Posted 4 years ago

“We stayed at Jordan House in Boscastle and were very disappointed. Firstly the situation with parking was extremely difficult to say the least. We had to compete with locals, second home owners and other holiday makers for a parking space down a very narrow road. The locals would get very upset with the situation and understandably so. Secondly and most important, was the cleanliness of the cottage. bearing in mind we are in the middle of a pandemic you would think, and expect, the cleanliness to be A1, unfortunately this was not the case. Dust and dirt was found in most rooms, old toasted breadcrumbs around and under the toaster, grease and fat on the front of the fridge and the sides of kitchen units and the kitchen sink was filthy. There was a smell of rotting vegetation in the living room which we discovered was coming from the chimney. The owners had obviously not had the chimney swept in some time and nesting materials was dropping down into the fire place. When sitting in the garden area you would be consumed by the strong smell of oil from the tank directly adjacent, unbelievably the owners had provided a BBQ for use directly next to the oil tank (an accident waiting to happen). Overall we were very disappointed with the cottage and would certainly not recommend this to anyone.”

Helpful Report

Posted 4 years ago

“We recently stayed at Heather Corner in Haworth, the Yorkshire Dale's. What a wonderful place to stay. The cottage is so well equipped, everything had been thought of. The owners are lovely and welcomed us personally. If there had been any problem we were welcome to ring them but of course everything was perfect. There was plenty of hand sanitizer and the cottage was immaculately clean and COVID safe. The beds were extremely comfortable as were the pillows. There's a table and chairs on the patio and the water feature is a lovely touch. It's a few minutes walk to the main street and a lovely park. The car parking at the cottage is a bonus. I would highly recommend Haworth and the wonderful cottage and we are already looking forward to our next visit.”

Sykes Cottages 5 star review on 23rd July 2020

Helpful Report

Posted 4 years ago

“We have been trying since March when we had to cancel our booking because of Covid-19, to speak to someone from Sykes about a refund if credit noteto no avail - we are cut off after the recorded message about the virus is finished - tried a range of contact numbers over the months. We have emailed repeatedly only to be advised to log into our account to request a refund - there is no option to do so in our account and we have pointed this out. We understand the demand on the company due to the current situation but a 4 month wait to speak with someone is extremely bad customer service. Pity as we've always been very pleased with our bookings before. The only option now is to progress a complaint externally.”

Helpful Report

Posted 4 years ago

“MSE NEWS Sykes Cottages reverses coronavirus refund policy after watchdog investigation. Apparently there might be a clause where if you have been forced into rebooking you will not get a refund. I think many of us are in that situation. I was told rebook or lose your holiday and money. Nothing is simply or right!!!!”

Helpful Report

Posted 4 years ago

“I have just seen this on MSE News. I was due to go to Devon 22/06. I felt I had no choice to rebook next year or lose all my money. I have log into my account. But when I click on cancel it says I will lose all my money probably because its a new booking!!! The article say's Sykes will contact us. We will see!!! I have sent an email. Part of MSE message below Sykes Cottages reverses coronavirus refund policy after watchdog investigation. Who is eligible for a full refund from Sykes Cottages? Sykes Cottages has committed to offering a full cash refund to customers whose bookings were due to start during the initial lockdown period, when Government restrictions would have stopped the holiday from going ahead. How can I get a refund for a Sykes Cottages booking? If you think you're eligible for a cash refund, you can log in to your Sykes Cottages account to request one. Sykes has also committed to contacting all affected customers by 31 July 2020 to offer them a refund directly (though if you'd already been offered the option of a refund, it won't need to contact you again). You should either get an email or a phone call, though it may also write to you if it can't contact you by email or phone. If you choose to get a refund, you'll be offered the choice between a full cash refund (including commission and fees) OR a cash refund of the cost of your holiday excluding commission and fees plus a credit to the value of these costs uplifted by 10%, which can be used to book a future Sykes holiday within 24 months of receiving the credit. Once you've requested or accepted a cash refund, this should be paid to your original payment method within 30 days. This applies to bookings starting from 23 March 2020, to Friday 3 July if the customer and/or accommodation is based in England, Sunday 12 July for Wales, Thursday 2 July for Scotland or Friday 26 June for Northern Ireland.”

Helpful Report

Posted 4 years ago

“word of warning...I actually booked through booking.com but unbeknown to me they(Sykes) were somehow connected with this booking ? so took over much to my confusion ? we also had to cancel our holiday due to covid and decided to just change our dates instead, we were steered to the Sykes website to do this, the week we chose was alot cheaper, £311 cheaper had many promises of a credit "they won't refund," after umpteen e mails I've lost count, we are still out of pocket, I'm actually dubious about our rebook tbh, alarm bells are ringing, I'll do my homework in future steer clear.”

Helpful Report

Posted 4 years ago

“Would not book with this company complete rip off and wouldn’t refund when needed too avoid customer service is disgraceful”

Helpful Report

Posted 4 years ago

“After an initial prolonged waiting time on the phone, the service received from customer relations member Carl was excellent. I made a mistake on booking, he sorted it and called back as promised the next day. Many thanks.”

Helpful Report

Posted 4 years ago

“Your company stinks, cottage we booked, Sykes refuse to cancel contract, even thoughquarantine rules mean we cant go.. Also found out owner cancelled all bookings with company once coved started, we were not told and they took out all our money. They are fraudulent, disgusting don't touch them. No stars for this corrupt company”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,493 reviews