Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,481 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ignoring e mails regarding credit request and general attitude to the current situation.”

Helpful Report

Posted 4 years ago

“Sykes are the worst company it has ever been my misfortune to deal with. They cancelled my April holiday due to lockdown but I cannot have a refund. There is NO way of getting in touch with them. I would NEVER book with this despicable comoany again.”

Helpful Report

Posted 4 years ago

“Booked cottage with Sykes last year. Informed in May that Sykes was allowing me to reschedule property hire as C-19 Government restrictions were not allowing us to go from the 3rd July. Sykes tried to take the final payment even though they knew we could not stay in the accommodation. Luckily we opted for the limited deposit and cancelled the payment card but they are still pursuing us for £300.00 deposit. We have taken legal advice and believe the contract is frustrated and therefore we will resist payment. My advice to anyone booking with Sykes in the future...be aware their Ts & Cs are horrendous and you could be left high and dry.”

Helpful Report

Posted 4 years ago

“Holiday frustrated by COVID, yet Sykes refuse to refund money due back to me. It’s my money! Their customer service is shocking, I have never seen a company act so dishonestly. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Terrible company Did get one call from them to say I needed to pay the balance, they took it from my bank account!!!!! and the very next day sent an email saying my holiday couldn’t go ahead. I cannot have a refund but a credit but they have all of my money won’t refund me neither will their insurance company. Now going down the legal route. Holiday was for June. A word of advice don’t use them even their cottage owners are leaving them. Trustpilot of which they have a vested interest in are putting fake reviews (probably their own staff) to try and stop the ratings going down. STAY WELL AWAY”

Helpful Report

Posted 4 years ago

“I write to Sykes Cottages to try to get my dates moved as I was due to holiday on the 5th of July. I’m about to be made redundant and so wanted to make sure that I could move the date to next year and received no response to my 2 emails. So decided to cancel as was stating to wonder if they would even refund me anything. I have yet to hear from them and am now down £400 and no chance of a holiday with them. I will NEVER book with them again !”

Helpful Report

Posted 4 years ago

“Do not do business with this shameful organisation Had the option been available my rating would have been zero stars. Relationships with service providers are either cemented or decimated by moments of truth when values and integrity are tested. The approach taken by Sykes in response to the onset of the Corona virus epidemic has been shameful. None of the parties to the booking arrangement was responsible for the fact that the Corona Virus necessitated the cancellation of the booking and rendered the contract for services null and void. And yet from the outset Sykes belligerently refused to provide a refund and sought to obviate its responsibilities in facilitating that solution. The complete absence of telephone support and non-response to emails only exacerbated the dreadful experience for customers impacted by the booking cancellations. I believe that the culture and integrity of organisations is set from the top. The fact that Graham Donoghue (CEO) chose to ignore correspondence sent to him by recorded delivery at both his home and work address, speaks volumes as to the arrogance and discourtesy which permeates the Sykes business. No doubt they will be dragged kicking and screaming by the Competition and Markets Authority to provide the reimbursements to which their customers have always been entitled, but all good faith with customers has long since been destroyed. My advice to all future potential customers of Sykes is to avoid dealing with this company at all costs.”

Helpful Report

Posted 4 years ago

“Worst company I've ever had the misfortune to deal with. Incompetent, uncaring, unprofessional and unfair. Impossible to contact and when you do it results in inconsistent and confusing answers. Sykes take your money even though they cannot deliver the contract due to Covid19 restrictions so you end up out of pocket and no holiday. Arrogant company that refuses to refund despite the Government regulator clearly stating that if the contract was frustrated due to Covid19 restrictions they are required to offer a full refund. Will never use again and I do NOT recommend this company.”

Helpful Report

Posted 4 years ago

“Awful company who are determined to grab as much money as they can while they can.Pity they don’t put as much energy and enthusiasm into actually HELPING their customers,particularly when it comes to refunds.Which they are very reluctant to give,even when consumer law and government say that they should.”

Helpful Report

Posted 4 years ago

“Booked holiday last August (2019) as was attending wedding. Wedding no longer going ahead so contacted Sykes. I must admit I was in dread of the outcome bearing in mind other views. Well, I couldn't have been more surprised. Wonderful customer service, all by phone, full refund provided - no credit to account to use in future and all sorted before final payment due date. Perfect solution. Can't understand why others are having such problems. Bear in mind they are dealing with a lot of queries right now, email and on phone whilst isolating themselves so it's no wonder response times are going to be longer. Can't have asked for a better outcome. 10/10”

Helpful Report

Posted 4 years ago

“Not even worth 1 star. No refunds for cancellation by them due to covid19 government advice. Never again.”

Helpful Report

Posted 4 years ago

“At this present time they don’t even deserve 1 star! I have been contacting them since March for a refund & all I get are automated messages!”

Helpful Report

Posted 4 years ago

“Very difficult to get in touch with following my accommodation being cancelled by them in light of lockdown. Still waiting for a refund almost 3 months later. I'd never use again.”

Helpful Report

Posted 4 years ago

“Poor service, poor communication, refuses refunds during cov19.”

Helpful Report

Posted 4 years ago

“A pity I have to give 1 star, More than they deserve! Sykes are determined to profit from this pandemic at their customers expense, No refunds offered, just a useless credit note. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Astonishingly corrupt company. During covid 19 I've never come across a company that has actively gone out of its way to rip of decent customers. Refunds refused. Zero customer service. T&C changed frequently to suit the companies financial needs and gains.”

Helpful Report

Posted 4 years ago

“Booked through Sykes, they take your money. But any problems you have to get in touch with the owner, only they won't give you their details. They do not answer any phone calls or emails. BEWARE the company uses lots of different names”

Helpful Report

Posted 4 years ago

“Consumer law states that they must give you a cash refund if the if the cancellation is due to restrictions imposed by law. Everybody should take legal action against them if they fail to comply with the law.”

Helpful Report

Posted 4 years ago

“Awful the way we have been treated,and wanting to keep their commission to,will never use them again 😡😡”

Helpful Report

Posted 4 years ago

“From the day Covid 19 took hold and government restrictions were put in place Sykes have been disgraceful. They have done everything possible to lie and cheat customers out of their hard earned money (£4155) in my case. Would never use them or any of their other companies ever again!!”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,481 reviews