TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,506 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If there was a 0 review then I would love to give Talk Talk without a second thought. We have been experiencing difficult with our phone for the last 2 years. Sometimes we get cross line with Arabic speaking people sometimes with African speaking people. All we were doing was trying to get through to the hospital. Ninety percent of the time the person on the other side cannot hear us and we have to hang up and redial. We have recorded these and have played it to Talk Talk customer service in both South Africa and the Philippines. Its difficult to understand most of their call center personnel. We spent hours on the phone at any given time for them to sort out this problem without success. They dispatch engineers on many instances but they could not find any fault on the line.'The problem is in the home' they said.I changed FOUR phones, without any joy. They always threatened us with a £75.00 charge if they find the fault in the home.Today 27th July 2023 another engineer came and found no fault on the line . I showed them the Four phones I had changed but he said he could not find a fault. I played the recording we had of the Arabic speaking and another with an African speaking person but he could not understand. To be fair he was here to check the line only. I asked him to include the recording and the fact that I changed 4 phones in his report. I requested a copy of his report.I am waiting to see if they charge me the £75.00. If you phone the call center be prepared to spend hours on the line. They are generally polite.”

Helpful Report

Posted 1 year ago

“Internet turned off by them after getting text on my old mobile number(they have. my new number) fibre is now available, messaged them on chat for 2 hours on my mobile told them i do not want fibre, put through to loyalty told me will let you know in 30 days!!! So no internet in house for work or tv use. AWFUL SERVICE”

Helpful Report

Posted 1 year ago

“My experience has echoed so many others on here. Left without service for over a month due to countless errors and absolutely zero communication from TalkTalk, or completely erroneous info from them. I have so many chat transcripts indicating contradictory information, promises unkept, and wild inaccuracies. We were told we'd receive compensation for our massive inconvenience and could only address it once we'd finally received our router (3 weeks after we should've had it), and that we'd have to call. We were told on the chat our appt time and after that time came & went w/o a call & having to call TalkTalk, were told it was a completely different day and time. I despise this company, our issues are still unresolved and ongoing even though we finally have service (now our bill is wrong, amazing). Avoid at all costs.”

Helpful Report

Posted 1 year ago

“Terrible customer service, suddenly additional surcharge of £16 appeared on the bill. Very difficult to cancel. Avoid”

Helpful Report

Posted 1 year ago

“This was the worst experience I have had with any company in my lifetime. (I'm 50). My router hadn't arrived. When I enquired where, the call operators were so rude I told them not to send the router and to cancel the order. Then: Spent over four hours on the phone and website during the 7 calls i made that day. I had the call dropped on 3 calls after staff claiming they don't know what to do. I was lied to by operators saying they couldn't cancel my order please I failed security. I was lied to again when they claimed they couldn't cancel it because I could not provide my talktalk home number even after I told them my package was not allowed a home number. (I know) All I could do was cancel my DD. Guess what? They re-instated it. I had to call the bank and sort that. Then I recieve an email saying my router is on its way...... So... do you still think talktalk is a good idea. Apologies for writing a similar review previously but am writing this one the Trading standards Gov dep. You see an app on my device record all calls automatically and I think they will take a very, very dim very upon Talktalk.co.uk's operative tactics and behaviour.”

Helpful Report

Posted 1 year ago

“The connection was supposed to be done on 13 July 2023 as arranged when I first contacted TalkTalk. The engineer came and found there was a fault on the exterior land line, and left. On the 14 July 2023 another engineer turned up, changed a connection boxin the house, checked the line and found there was a fault on the exterior land line, and left. I have checked my connection via TalkTalk on 20 July 2023 and found the line is defective. The company also changed my phone number without my permission this new number has a perminant engaged tone. While all this is going on TalkTalk billed me for the initial connection (which did not happen) and a monthly bill, when I phoned and cancelled they will bill me for a further 30 days. I am refusing to pay for the services not provided and have cancelled my direct debit despite their warnings. I have contacted Resolver to sort this problem about payment as TalkTalk have not kept to their contrct with me. I have emailed TalkTalk and stated this is a frustration of contract as the salesman and myself did not know about the line fault at the time of the initial phone call. I have asked for a Deadlock or Final Responce letter from TalkTalk but nothing has happened. My next port of call is CEPR (a branch of OFCOM) to try and resolve this matter, all I ask is the billing is cancelled , but they do not seem to understand my request. As a result of all this I have remained with Virgin Media and negotiated a better deal.”

Helpful Report

Posted 1 year ago

“please listen this company is awful”

Helpful Report

Posted 1 year ago

“Do not go for talk talk never be aware of the scam … this company is a joke starting from not functional website all the time to the worst connection and overpriced payments constantly… I have 10 mb per sec if I’m lucky for down load and 0.8 mbps for uploads and I’m paying 27 pounds a month …. They are not able to give me fiber net for a years .. the connection is terrible with very often cut offs for few hours… don’t buy it at all and the customer service will never understand how slow and expensive internet they sell …. Date”

TalkTalk 1 star review on 15th July 2023

Helpful Report

Posted 1 year ago

“I cancelled my contract and because I could not give them details of the person buying my house they would not terminate . I feel very bullied .”

Helpful Report

Posted 1 year ago

“Where do I start with this review. It has to be as long as it is because there has been SO many issues with this company, just looking and seeing the words Talktalk fill me with dread and anxiety. I have asked them to ban me from their services so if I ever lose my marbles or forget what myself and partner have been through we don’t accidently try to sign up years down the line. So we had Talktalk at our old address, my girlfriend lived their first and it was in her name, initially I had no issues setting up here internet there. Easy as 1,2,3 guy came out, signed up for it online, no issues with internet, would of stayed with them for decades if what was to come never happened. So I move in with her after we get married, at this point she has had Talktalk for around 4 years, no issues, good internet, fast and reliable. Please do not get me wrong I am a very patient man and incompetence is rampant in 2023 so I expect some teething issues, but what I experienced left me literally insane. So I try to switch to new address online, nope sorry online system cant do that (no reason why just can’t) so I try live chat, nope can’t do that. I hate doing things on the phone because it always devolves into a he said/she said type of argument down the line. Anyway I ask the lady to switch to my new address, her name was Danielle. She repeats what I say and what I want word for word, seems very competent sets me up a new account in my name for our new address and closes the account for my wife. Only issue with the call I would say is it took ages because they have to transfer me to 100 different departments no matter who you call will have to transfer you multiple times. No problem right? Well I check the email shortly after of the confirmation and I see a completely different address than the one I gave her, somewhere near to my address but I have never been there or even seen its name, so I cant of given it wrong. Luckily during our chat I remember that we got disconnected at one point and she rang me back, so I ring this number and get straight to Danielle. She says she must of clicked the wrong address on the system and that she will ring me back tomorrow, no issue. Guess what, no call from Danielle and then I get on the text, live chat, phone calls to get it sorted. I get assured that my address is changed and that I will get an email. I constantly get transferred I have issues verifying myself because obviously I have the wrong address on the system. Everytime I either get hung up on, disconnected or pass through dozens of departments because apparently no one there has the authority to do anything. So No email comes after being basically told I’m pestering them and that I should 100% be sure that its sorted. Guess what, no email comes, no confirmation. Still cant log on to my account (like all the emails say I can) because the address is incorrect and I don’t have all the details of the incorrect address. Eventually my GO-LIVE date comes, no text, no email, no modem. I get in contact with them again, hours of swapping departments, issues etc. Oh sorry btw we have delayed your modem because we are busy. At this point I ask to cancel, so I get told to ring up, so I ring up (all my calls are recorded automatically too so I have proof of all of these events) and tells me that I am cancelled now and that my services are over. At one point I got told by the live chat person to ring the cancellation line and apologising for their incompetence, she told me they are closed at 8. So I ring up as she has given me the number at 7, guess what? Sorry we are closed. This is the kind of incompetence I am talking about. So knowing full well that all these people just tell me sweet little lies I message/text and live chat to see if it is a couple of days later, no SIR your services are still active. So after going insane I managed to contact them a dozen more times until I get written confirmation in the live chat that its cancelled. I literally had to get some extra medication from my mental health dealing with this, as I must have spent a full working week dealing with this incompetence. So after it is cancelled I get a text about a week later from an engineer asking if he can pop over to install the TalkTalk, I text him no I cancelled it weeks ago, no response from him after that. Then a modem pops up. (I’m currently on live chat as I type this just trying to get them to send me a returns bag to return it and being switched through 100 departments to be told to ring up) I’m sure I’ll still get charged for it to because they can’t do anything right. So finally I think the nightmare is over, I turn up at my old address to pick up some mail and there is a Talktalk box there with my wife’s name on it? So they sent her a TalkTalk modem after she cancelled her services. Good thing I found it otherwise I’m sure they would send debt collectors after us and charge us £50 and damage our credit because cancelling a service to TalkTalk means send us a new modem too. Honestly I think I could work for TalkTalk now and know all their staff by name, I must of put in 40 hours in the couple of weeks before I started this service, I’ll surely probably be receiving modems for the rest of my life so I can start my own broadband company, I only have 3 to return right now. So no I will never be signing up with them again or recommending them, they offered me £40 off my bill and £100 in amazon vouchers to let them sort it out, I laughed, like ill ever get them and the issue will just sort itself out, no chance. I would not sign up to them again if they PAID me monthly to have it. If you have severe health problems like myself and get ill from stress, DO NOT GO WITH TALKTALK, I would of stayed with them for decades if it wasn’t for Danielle in sales messing it up starting the ball of issues spinning. P.s Forgot to say at one point a lady on the live chat said she would get the complaints department to call me to sort out the issue, I got an email saying they would be in contact, that was over a week ago lol. Won’t hold my breath.”

Helpful Report

Posted 1 year ago

“Waste of time money and effort.. there thieves charging for a service there unable to provide I've been charged for 5 months wifi and its never worked from day one... do not use”

Helpful Report

Posted 1 year ago

“Rated 1 out of 5 stars Utter Rubbish. It must be One of the worst internet providers in the Uk. Installed city fibre network via its partner Talk Talk. We were with Vodafone which provided a first class service, however reading city fibre claims, we decided to upgrade to a full fibre system. This was an utter waste of time. We were advised that the.reason we could not download a movie or use our devices was because they were more than 5M away from the router. Absolutely tosh. The tv which is circa no more than 5M from the router was still waiting to download a movie 3hrs later. Don’t waste your time, energy or money as they try to sell you another router. If this company is obtaining government grants to provide a broadband inferior to the copper system then this should be addressed via you MP through Parliament. Total misrepresentation by fibre with false claims and should be investigated by trading standards. Going to cancel this rubbish under the cooling off period and return to Vofafone to a device that provides true internet. Forget Talk Talk”

Helpful Report

Posted 1 year ago

“Hi team, I am not sure why I am still being charged in April, May, June, when I closed my account in 27/03/2023. I called 2 times the customer service today 10 july 2023 spending around 30 min on the phone... and I was told I would be called IMMEDIATELY which it did not happen within 2 hours...and still no call..; and during the second call - I was told, I need support from my advisor to give you a call back, and then suddenly he said "the first advisor failed your security questions hence they wanted to call you back"; funny this - as I was not told initially this. However...at that moment I lost the patience. Both customer advisors were USELESS, as they would not communicate - and I passed through 4 LAYERS of security ( phone number, mail, password characters and bank account number). Completely disgusted by the service!”

Helpful Report

Posted 1 year ago

“One of the worst Company ever. One of the worst Company ever. Talk Talk has provided internet to my house for 2 years. It was Ok - enough I wanted to ask about Fibre option 30 days before my original contracts ends. All good - they have scheduled an engineer (TalkTalk Fibre 150 Data date of order 06/03/2023) and he should arrive 20/04/2023 to install Fibre Broadband. Guess what - no one show up, when I contacted Talk Talk they have blamed some system order and ask for 7 day so they can investigate. obviously- on one even bother to contact me. Because my previous contract ended (only monthly rolling left) I have asked for cancelation. 3h of online chat - asking me what size sis my shoes, pant, what's my name, number email god knows what else - no luck - they will not cancel it. I have sent written cancellation (14 April 2023), paid extra month but they still don't want to accept me leaving. What's more - they are sending me treating letters demanding money for service I have resigned and not use. I have asked them to not harass me - they don't care. It looks like I will ask Solicitor to deal with this. Luckily I have all the paper work plus correspondence with talk talk, nice mess in this company”

Helpful Report

Posted 1 year ago

“If I could give zero stars I would.. please AVOID this company at all cost. I've recently switched to this company. Before the change i made sure the connection and speed would be good. It was so we did the change. After 14 days the connection was rubbish. No one can connect upstairs as it's awful. I rang them I got the phone put down on me. I did the test your line on the app and it constantly says there's a fault on my line. The company says it's not a fault I need to purchase another box for upstairs!! So to hike up my price. I'm stuck in a 24month contract with awful connection. The customer service is awful.”

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Posted 1 year ago

“I have given up , phone line not working for almost a month. Constantly been given the runaround by this company. Never in my life have I had to deal with such incompetence. Keep texting that the complaints department will ring me on mobile between 1200hrs and 1400hrs. Nobody ever rings just keep getting the same email day after day. If you are not with this company avoid it.”

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Posted 1 year ago

“They only care about there monthly payment dont care about nothing elese just money they sent you least 3 texts a week saying your payment is due no one has they money at this bad time”

Helpful Report

Posted 1 year ago

“Just wanted to cancel one thing, impossible for person to understand. Gave up. Always a problem getting anything understood or sorted out. More interested in telling me how much it would cost if I went to another provider”

Helpful Report

Posted 1 year ago

“They still bill you and will not refund even if you have no service for 3 months due to a cable problem there end”

Helpful Report

Posted 1 year ago

“If I could give a minus score - I would. I have been dealing with this company for over a year, with what started off as 1 complaint, has escalated in more complaints than i know what to do with. This is my latest response to the customer services person who committed to someone calling mem back between 12 and 2pm TODAY. Didn't happen, and this is not the first time. Going on their website and reading their VALUES is actually laughable, they should get penalised for false advertising because they DO NOT LIVE UP TO EVEN 1 OF THIER VALUES - totally laughable. If i ran my business like them I would be bankrupt. DO NOT CHOSE THIS PROVIDOR if you want quick resolutions, a brilliant service, honesty, integrity and customer focused care. Hello Priscilla, Complaint reference: CMP-441037 Thank you for getting back to me with regards to my outstanding overdue for consideration complaint. You checked my account and should have seen a number of ongoing complaints that I register EVERYTIME you FAIL in your duty to respond to your own commitments. You chose to see that the complaints manager tried contacting me on the 16th of June 2023 however, you chose to ignore that i called back within 5 minutes of missing that appointment, because i was on the phone to the mental health team as I suffer crippling anxiety when in situations such as this prolonged situation you have forced me into for over a year. You chose to ignore that I then spent 2.5 hours on the phone trying to relocate that person who called and did not even bother to leave a message. You chose to ignore that when I finally tracked them down they agreed to call me back after dealing with their current customer. You chose to ignore that I informed the third parry i would call back if i did not receive a call back. You chose to ignore that when i rang back to find out why that person had not called back, i was informed she had gone home, after I sat on the phione for over a hour whilst you tried to contact her?. You chose to ignore that this was the first of many many times this situation had been repeated. I wonder are you going to CHOOSE to ignore that the person you scheduled to call me back TODAY has not called? Are you also going to choose to ignore that i have updated my MOBILE phone number at least three times? Are you going to choose to ignore that the said operator, who will try and tell you she rang and no-one answered, as was the response the last time 'someone tried to call', even though I have called in and emailed my new number? I am not choosing to ignore that the way you have treated me a s a customer has conributed to the decline in my mental health. i have been at the clinic with the psychiatrist this morning and have explained to her how YOUR COMANY is greatly contributing to my decline. I am not choosing to ignore that you are still religiously managing to take YOUR money every single month whilst these complaints have been outstanding, and that you NEVER FORGET to, take that money. I am not choosing to ignore that your company is not customer focused, but is entirely money motivated without a care for its customers whether they are vulnerable or not. I am not choosing to ignore that i have had TWO phone calls scheduled for a CEO to contact me and both times they have failed in their duty to do so. I am not choosing to ignore that I find your company's conduct disrespectful, harmful, unprofessional and highly unorganised, when it coms to customer care. Please DO NOT CHOOSE to ignore my request for all my dealings with you via my Data Subject Access Request, because this WILL highlight every single email, and phone call I have made to you (well over 250 hours) regarding this ONE COMPLAINT that has now exacerbated itself in to a plethora of complaints. I WILL be taking this to the OFCOM regulator, and YOUR company will be dealt with by someone who YOUR COMANY cannot ignore. Meanwhile, I am posting your letter and my response on TRUSTPUILOT and every other platform I can think of, so that NO OTHER [person is made to suffer the way you have made me suffer. Good Day to You, Anne-Marie”

Helpful Report

Posted 1 year ago

TalkTalk is rated 1.2 based on 1,506 reviews