TalkTalk Reviews

Name: TalkTalk
Rating: 1.20

1.2 Rating 1,424 Reviews

4 %

of reviewers recommend TalkTalk

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1.2

Based on 1,424 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despicable service. My Internet service stopped 14 days ago but Talktalk refuse to do anything to help. They tell lies and make promises that they break. I now have to move to another provider due to their ineptitude. Shocking.”

Helpful Report

Posted 1 year ago

“The internet service with talk talk has always been average and I out lasted my contract though I was ok with allowing the internet service to continue, which was more down to my laziness. But enough was enough of slow internet and thats their Fibre 65 which is supposed to be great, sadly not. I now have tried on three attempts to cancel my use of their service and its like they don't give you an easy option to cancel. They try to push it on my new provider to cancel with Talk Talk which seemed weird to do so but Three who I have moved to saidd it was 100% on TalkTalk to cancel it. After my third attempt of telling them to cancel and well within my billing period (12 days) before the next months usage would be used they have told me I am to act like I'm using the next months internet and i then pay for it and then also send them the equipment back in that time. Why should i pay for another month that I won't even use as I made it clear I am already using Three's service. I was wondering what would happen if i just cancel the direct debit after I pay this this months internet which I also asked the advisor? I was told not to do that, and see out the extra month I won't even be using. I then also asked could I get the transcript of this phone call or more info on all that we have spoken about as well as the instructions in this cancellation process. I did not get this I instead get an email 'We'd love for you to stay" - We'd love you to stay, and because we know that value matters to you, we'd like to help you find a new plan that works for you. It could save you the hassle of leaving. I called them three times and its like talking to a wall they are so difficult!”

Helpful Report

Posted 1 year ago

“Been with talktalk for years so was happy with the offer of now tv cinema offer of £5 a month. For grandchildren over xmas. However! 10 days and still no talktalk, chatted to customer services 3 times to sort out. Gone past the will be sorted in 5 to 7 days and the latest response? It will be sorted when its sorted and we'll let you know when that is. Will be leaving when contract up as customer service is pathetic.”

Helpful Report

Posted 1 year ago

“The worst company I have ever dealt with. They are absolutely incompetent. You have to repeat yourself 3 or 4 times with exactly the same information. The phone lines are diabolical, you can’t hear over the noise of other calls. After getting everything sorted I’m now being hassled for the cancellation charge. I ave spent probably 5 hours on the phone to them and they just don’t listen. Would never refer this company to my worst enemy.”

Helpful Report

Posted 1 year ago

“One of worst company I have ever to deal with waiting times over one hour moved to different departments another hour moved to another department another hour gone. Honestly I have called this company day in day out 2 months and have had major problems i cancelled my contract went with another provider I would not recommend talk talk I'm sorry about that but i really had bad experience with them so many complaint I put in no calls from seniors as promised.”

Helpful Report

Posted 1 year ago

“An absolute nightmare, I wanted to cancel my account ( a long time out of contract) was hardly at home … first 2 cancellation phone calls cut off in the final minute, never a call back. Finally after 3 months, I stopped my DDebit haha suddenly got a ‘manager’ get me another operative to cancel GOT CUT OFF SECONDS from confirmation! Again no call back. Sent a bill ..ignored it, got a phone demand, paid it, JUST TO GET RID though no service, and allegedly paid one month in advance at original contact. Have had a £33.20 bill for the last 8 months, 2 investigations by Moorcroft debt collection ( both times the dismissed their claims) Still going through it nearly one year later, now going to a formal complaint group. Never had the speeds promised, never had Wi-Fi in my 3rd bedroom, in a one level flat!!!! Never recommended by me EVER!”

Helpful Report

Posted 1 year ago

“TalkTalk, a company with the word 'Talk' in its name TWICE but it's impossible to actually talk to anybody because they work on skeleton staff. I have 4 months left of my contract, without a doubt I will not be renewing.”

Helpful Report

Posted 1 year ago

“Talk Talk is am absolute joke of a company. Can't get through to anyone on the phone and even when i wrote a letter to explain my problems I had no reply.”

Helpful Report

Posted 1 year ago

“Made an appointment with an engineer for 4pm - 6pm turned up 10.30 am said in area now . I was on my way out to hospital so said come back at the appointed time. He phoned said he had been done everything outside so he was finished. He was a LIAR He did nothing my phone line is connected to emergency call out because I fell and was unconscious for 5 days , lost 5 pints of blood in hospital for 7 weeks...... I told TalkTalk this . They don't care , rude left me with no emergency connection for 10 days, so NO PHONE.... NO TV ..... NO BROADBAND All the call centres are in the Philipines they are rude, can't speak English or understand English .......I ASKED TO KEEP MY PHONE NO..... they lost it I am 73 I have to contact all hospitals, doctors etc. THEY DONT CARE.... they made me wait another 10 days for a second appointment. Saying I should wait like everybody else......have taken £14 more from my bank than was agreed..... but are telling me they can't find my account....... if you want a call centre abroad with idiots making you spell everything up to nine times cos they do not understand anything . I was raised in Bucks so I don't have a regional accent.....dreadful dreadful worst ever experience with any company I have had”

Helpful Report

Posted 1 year ago

“Worst people to deal with”

Helpful Report

Posted 1 year ago

“Shocking , terrible lack of service waited 24 days to be connected , no service , engineers don’t turn up or don’t the job properly, in addition they lied & said we’d been connected, the worst company I have ever dealt with. Cancelled order ,”

Helpful Report

Posted 1 year ago

“UPDATE AS OF 06/12/2022 - I HAVE OFFICIALLY TRANSFERRED TO SKY BROADBAND AND SINCE SUMMER TALK TALK HAS NOT STOPPED HARASSING ME TO PAY THEM FOR A SERVICE WHICH I AM NO LONGER USING. TO MAKE MATTERS WORSE, THEY HAVE NOW TRANSFERRED ME TO A DEBT COLLECTION AGENCY TO GET THEIR WELL UNDERSERVED MONEY, I KEEP GETTING EMAILS, LETTERS THROUGH THE POST FROM THEIR DEBT COLLECTION AGENCY, AND I AM NOT USING THEM, I COULD NOT LAST A WHOLE MONTH WITH THEM AND I HAD TO LEAVE RIGHT AWAY AND ENDED UP WITH A EARLY CANCELLATION FEE, BUT THEY NEVER OWNED UP TO THE HORRIBLE CUSTOMER SERVICE THEY PROVIDED AND NOW THEY WONT STOP CHASING ME FOR THEIR MONEY. TALK TALK LISTEN UP, YOU WILL NOT SEE A SINGLE PENNY OUT OF THE £292 YOU ARE DEMANDING! GET USED TO IT! TO ALL READING MY REVIEWS, THE PREVIOUS ONE STAR REVIEW WAS August 12, 2022, WE ARE NOW DECEMBER THEY ARE STILL HARASSING ME! IF YOU WANT TO BE HEADACHE FREE, CHOOSE A DIFFERENT BROADBAND PROVIDER, I AM SURE YOU CAN'T FALL INTO THE HANDS OF A COMPANY WORSE THAN THIS ONE, BECAUSE THESE CARGOS JUST TOP IT ALL OFF!!!!!!!!!!! LEAVE ME ALONE BECAUSE I PROMISE YOU THINGS WILL GET VERY UGLY!!!!!!!!!!!!!!!!!! UPDATE: THEY WILL NOT STOP HARASSING ME, CALLING ME, SENDING LETTERS THROUGH THE POST CONTINUING TO OFFER THEIR SERVICES AND ASKING FOR THEIR £228.61 BACK EVEN WHEN I TOLD THEM I WANT NOTHING TO DO WITH THEM EVEN WHEN I CANCELLED MY CONTRACT WITH THEM. THEY WILL NOT LEAVE ME ALONE ON TOP OF EVERYTHING BELOW. THEY ARE ABSOLUTELY DISGUSTING! STAY WELL AWAY FROM THEM! Not understanding not helpful at all. Here is why. I paid them to reinstate my connection and a few days later they switched my connection off and it was when I lost needed my internet connection so I had to call their 0345 number from my friend’s phone which has incurred a huge bill on their phone because we spent over 30 mins through their 3 phone. I asked the lady from TalkTalk customer service to call me back because I had already waited a long time to be connected and I asked them if they could call me back because I feared of the kind of bill I will incur on my friend’s phone. The lady from the TalkTalk customer service kept pretending she didn’t hear us which resulted in me having to repeat the same question over and over again loud and clear and she still did not care to even consider listening to my suggestion. I think it has been a month since I am with TalkTalk and it was the WORST decision I have ever made leaving my previous provider to which I am currently in the process of crawling back to. I have 2 of TalkTalk’s routers at home and they will never see them again. To top it all off they sold us a pipe dream of full fibre broadband which we never got and it was all empty promises. On top of ALL this I couldn’t take it anymore so I decided to leave them and since my contract with TalkTalk had already started, they are asking me to pay them £228.50 for leaving them even though I was on the phone to them regarding their connection every single day because it was that bad. They are gutless, horrible, and everything you would not want in a customer service team or in a company altogether. Please listen guys don’t waste your time, you will have extreme headaches when you try to leave them. TalkTalk are the biggest SCAMMERS in the broadband industry. High voltage, keep away!”

Helpful Report

Posted 1 year ago

“This is the most useless company ever used, service undelivered, staff very incompetent, the company has been taking my money through direct debit without delivering services. Not able to advise on vital issues concerning services during contract, stayed too long on the phone as staffs lack technical knowledge. Poor communication skills and sham!!! It has been a hell since several months as my equipment not working etc”

Helpful Report

Posted 1 year ago

“Do not use total useless Custer service is minus - 5”

Helpful Report

Posted 1 year ago

“If 0 was possible I would still be classed as benevolent. Tried to close an account today! Two hours of back and forth, transfer, what you like sir, transfer, here's an out of hours contact number to call, alright, here's a number you can call, but we can offer you a better deal. I DON'T WANT ONE!! Now I've got to give them 30 days notice, I think I'm out of contract anyway. Hum ho, gladly pay an extra month to be rid of these incompetents. Sad, because never had a problem with their service (technical), sad to say their customer service is not even comparable to a TV comedy show. Next time I need a contract, sorry ladies and gentlemen at Talk Talk, you won't even be in the game! APPALLING.”

Helpful Report

Posted 1 year ago

“The worst customer experience I have ever had, I placed a new order (new customer) but after finalizing the order online I realized I had made a mistake, that's when a call to customer service made me realize I did not want to give this company my business and would rather pay more to someone else. Trying to cancel an order I have not received is as difficult as trying to talk to someone who is capable of helping. Absolutely avoid at all costs.”

Helpful Report

Posted 1 year ago

“Promise the earth, deliver little. I was supposed to get a new modem when I renewed my contract, several conversations later I am still waiting. The old one has packed up so no internet. Time to buy myself out of my contract. If you have any sense you will stay away. It will cost me £210 to buy myself out of the contract but worth every penny. My son plays his Xbox online but the broadband drops regularly; it's not stable. He has ADHD and has wrecked his room due his frustration with the service.”

Helpful Report

Posted 1 year ago

“My 85-year-old mother is without internet. I have been trying for days to get an engineer rescheduled to visit. All they have to do is call her but they insist on hour-long text messaging and webchats which get nowhere because I do not know her password. My mother also does not know her password. I have made four long calls to them where they insist on me calling my mother on another phone so they can hear her say she is the account holder! Now 'Eugeryl' of the Filipino webchat 'support' team says that the relevant department is closed. Utterly utterly hopeless. Avoid.”

Helpful Report

Posted 1 year ago

“Absolutely shocking customer service.”

Helpful Report

Posted 1 year ago

“Horrendous to deal with. My mum had a fault on her line so for a week she hasn't had any internet or phone line. They ran a test and said there was a fault, and an engineer was coming out, they never turned up. I rang today and they won't send an engineer out until my mum who is elderly does some tests in the house. They are expecting her to take the front of the box off and do some tests. I explained she can't do that, and I am not at her house to do it. They said nothing else they can do until that's done. I asked to speak to a manager, and they wouldn't speak to me, the operator said they would only say the same as she had told me. My mum has no phone to call them and is unable to bend down and test the box so there is nothing they can do. Polite lady but rubbish service and just kept repeating the same sentence over and over again. Will be recommending my mum moves to another provider.”

Helpful Report

Posted 1 year ago

TalkTalk is rated 1.2 based on 1,424 reviews