TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,506 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“This is incompetent, I advise I'm being locked out, I receive a message telling me there is no fault, then get a message they are dealing with the issue. I've just spent 40 minutes trying to get someone to deal with the issue, who then says we will send an engineer tomorrow, I then explain I won't be here at 12 o'clock I'm away on business for the rest of the week, then get told he will be here at 3 pm, again I won't be here, I then ask how long has my contract to run, to be told it ran out in 2012, Totally useless as a company. I'm of to find a new provider.”

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Posted 2 years ago

“Absolutely awful company, shocking customer service. Only use if you're prepared to spend half the time on the phone to them due to problems. They will give you a scheduled call block time and then not call, they will give you an appointment to fix the Internet and not show up. They will turn up when interne5s working well and say there was a reported issue, which after they have finished working on leaves you with no Internet, despite it working fine before their visit. After spending hours on the phone they will promise £10 compensation and then never deliver. Rude staff. Terrible experience. Feel so unvalued as a customer. AVOID!!!!”

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Posted 2 years ago

“DO NOT ENTERTAIN THIS COMPANY, the customer care service will drive you completely nuts, hours upon hours online being transferred from one department to another, and still no further forward, they do not care, will fob you off with idle promises, they still owe me over £300.00 will I ever see that money again...probably not, go somewhere where you'll be appreciated, go through sky never had a problem with them,”

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Posted 2 years ago

“If 0 stars or negative stars was an option I’d use that, all they can do is apologise when you call them while completely ignoring what you’re complaining about, probably been trained to say sorry only. If you call about a complaint, they say we called you back but you didn’t answer is what it says on your account. That’s the equivalent of me saying my grandma is a dolphin because that’s what it says one her birth certificate, it won’t make it true though . They will lie about trying to resolve your complaint just so they can provide ofcom with an explanation. Avoid at all costs and go for bt or sky . Or you’ll regret it”

Helpful Report

Posted 2 years ago

“I've tried to close my account on numerous times with Talktalk as I had moved home and was not able to get fibre in my new address. Despite cancelling and having verbal confirmation from talk talk I was still getting bills. to the point where talktalk threatened me with debt collectors. I complained to the ombudsmen and talktalk dealt with my complaint, even paying me compensation. Yet today I am still receiving bills from them. How is this level of incompetence possible? If anyone is able to answer I would appreciate it. ”

Helpful Report

Posted 2 years ago

“Double charged out account by £75 told us to wait a week and then it would “possibly be returned into the bank account “ , no care and hung up on twice , not the first time this has happened”

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Posted 2 years ago

“the worst company ever , I would never get back to them again.”

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Posted 2 years ago

“I have been deceived by this company 3 times. The last one - my contract came to an end, called to renew they offered to pay £11 for the first 5 monts and £15 onwards. However the email came with renewal confirmation for £15 a month. Called them they confirmed its going to be £11 as agreed, but they cant put it in a contract, its a verbal agreement. Have been charged £15 from day 1. Disgrace.”

Helpful Report

Posted 2 years ago

“New Router arrived but no internet. 6 hours of chat later, made up of slow irreverent stock phrases, decided it was faulty. A premium rate to call, made of lengthy 'let me look into this for you` delays. Aggressive and intimidating when cancelling 'you need to pay 6 months fee' even though I was within the cooling off period. Cancelled my direct debit and kept a copy of the chats as evidence.”

Helpful Report

Posted 2 years ago

“Absolute Disgrace. Left them due to the disgusting service and poor quality, including customer services. Pricing goes up every year, and when I left them I was promised a return bag where i need to send the router back. Had to contact them 3 different times just to ask for the return bag, and still waiting. Absolute joke and should be reported to authorities, shouldn't be allowed to operate this company. Bunch of lizards.”

Helpful Report

Posted 2 years ago

“First I try to cancel the service and they just don't do it, and then when I get a bill in a month, I try to cancel again and they say that I need to pay early termination fee. They tell me that next day someone will call me and noone calls. If you can use other service, do so.”

Helpful Report

Posted 2 years ago

“TalkTalk Business left me with no phone or broadband during my busiest period. I asked them to set me up with a temporary call divert to stop me from loosing business and they couldn’t even get that right. They eventually got it working after two weeks and when I put in a complaint the offer I got was this” Dear Robert,Thanks for your reply. I would be happy to credit 2 weeks loss of service which would be £18.30. Please let me know if you are happy for me to apply the credit and I will apply immediately before closure.” Do not deal with TalkTalk Business they are an absolute joke!”

Helpful Report

Posted 2 years ago

“The worse service we have ever subscribed to. We have had no Internet connection for over a week. We have repeatedly called, waited for hours on end, got cut off, complained on twitter, been promised a manger will call (never does), was promised a modem would be sent out. So no Internet connection and way to get a solution. Do not use their service, when you need help they won't give it you.”

Helpful Report

Posted 2 years ago

“Do yourself a favour and AVOID. I ordered Future Fibre on 6 April, initially it said 16 days to install, but when I completed my order I was told it would be installed on 3 May. Not as good as hoped but OK, I confirmed the contract. Got on today 25 April to confirm the install date only to be told TalkTalk had cancelled my order, with no notification! This is after I had agreed to cancel my existing broadband as they are unable to switch from your current provider. When I asked why I was told "One of the reason why it's cancelled is that the system itself wasn't able to complete capturing additional date as this is very needed for tight security for the safety of our customers account and for us too." Erm, OK? The chat operative proceeded to provided various other bits of classic techno waffle to try to get me to give up before eventually saying "Thank you for patiently waiting, Barry! Upon thoroughly checking your account here regarding this matter, our resources here in chat is limited to answer this query however our customer service can definitely answer this query." and finally "For now, I can't access for your myaccount since there's a system maintenance at the moment.". Basically, don't waste your time as I did and go with a decent provider.”

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Posted 2 years ago

“Ridcular just set fire to your money at least you see flame this is a joke avoid at all cost”

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Posted 2 years ago

“Ridcular just set fire to your money at least you see flame this is a joke avoid at all cost”

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Posted 2 years ago

“ABSOLUTELY USELESS CUSTOMER SERVICE!!!. TOOK OVER 4+ HOURS TRYING TO CANCEL MY ACCOUNT WITHOUT ANY CHARGES. PASSED ABOUT FROM DEPARTMENT TO DEPARTMENT TO BE PUT ON HOLD THEN CUT OFF!!!. STAY WELL AWAY FROM THIS USELESS COMPANY!!!!”

Helpful Report

Posted 2 years ago

“A bizzare useless telecoms company trading on cheap deals to stay in business. Cheap is cheap for a reason. Do NOT expect anything remotely approaching good service. Your bills will climb. You will be charged for faults with their equipment. You won't get any sense out of their tech support. Oh and sooner or later they will have another massive data breach. So there's that to look forward to. Do not deal with them ever.”

Helpful Report

Posted 2 years ago

“I wish I could score a zero but I'm unable to do so. Avoid TalkTalk like the plague. I can't wait for my contract to come to an end in November. My poor customer service experience of them mirrors everything which has been highlighted in all other reviews. I've made a formal complaint and am still waiting for a manager to call me back - I've been reassured that it will be today. I won't hold my breath - it will be another false promise after they had apparently tried contacting me today and which is a lie. All the wasted time and effort spent since mid January trying to resolve a simple and straightforward account issue and I'm still banging my head against a brick wall. Some of the chat agents seem nice (there's no point 'phoning for all the reasons given in other reviews) but are either incompetent or powerless to resolve even the simplest of issues. Stay well away - you have been warned!”

Helpful Report

Posted 2 years ago

“I called to cancel within my 30 days great broadband guarantee and also the 20 days consumer rights for the secondary service that I'd agreed to after a sales call. I was not satisfied with the speed and the minimum speed was lower with the second agreement. Despite calling the given number, the agent assigned to my call could not cancel everything and I was put through to another department, this line turned out to be an "illegal line" apparently and hung up on me. Obviously, I didn't want to go through the same time wasting experience again, so I called to complain. I was given assurance that I did not have to call again and even received an email with zero cancellation charges detailed. Sounds good ? Ha, I had to call and call and call because I kept getting installation notifications and bills. I'm still getting bills. I even tried going to another supplier but my new order was cancelled. I'd received an email stating that talktalk were happy that I'd chosen to stay ! This I was assured was a generic email and my account was closed. However a month later, my next bill has been prepared. The equipment was sent back as soon as I received the envelope (asked twice for it). The complaint team have told me that it's cancelled, so no help there. I have also written a complaint and was told I'd get a reply in 3 days, which had now passed. What can say, didn't deliver minimum guaranteed speeds and won't cancel the connection with them and the bills despite assurances that the contract is cancelled.”

Helpful Report

Posted 2 years ago

TalkTalk is rated 1.2 based on 1,506 reviews