TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,506 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“Worst broadband and worst customer service. Broadband connection and internet was patchy throughout my time. Due to their worst customer service I had to continue with patchy internet and worst connection. None of their agents know what is the process and you will be transferred to various department who have nothing do with your issue. I was out through to fully fibre team for cancellation and after 1hr in the call had to disconnect and call back to know that their fully fibre team have left home 15mins before. The best part is I called them the next day to be answered by a rude agent from fully fibre team who did not want to listen to a word on what I was saying and transferred me back to the cancellation team again after 15mins wait I disconnected and called them back to let them know I did not want to renew my contract. How silly was I to think cancelling your contract after it ends will be a straight forward request. Never will I ever recommend or join Talk Talk in near future. Don’t be fooled by their offers and deals you will regret it later.”

Helpful Report

Posted 2 years ago

“Faults Having reporting a fault on 9th of February to received a text saying it will be rectified within 2-3 business days upon not being fixed on the third business day 14th I contacted customer service who then told me that the issue would be resolved by the 17th on the 17th the fault was still not fixed and I was told it will be fixed on the 22nd at the latest as it is being dealt with by an outside contractor (openreach) and I understand that with the bad weather things may take longer however this fault was on going long before the storms. Has mobile phone signals don't work and this is my mother-in-law's only way of communication as a heart patient should she need the hospital or a doctor urgently she relies on her phone TalkTalk customer service has been extremely poor over the last few years and the quality of the service as well hence why I have switch personal line to another provider. Personally I would advise anyone to use any other provider other the TalkTalk as on ofcom's website they have a below average score for customer service. Also so they appear to be pretty poor at contacting you back as when I phoned on the 17th I was told a manager would be contacting me within 2 days with regards to my complaint which I have now logged with ofcom I am still waiting for this phone call but I'm not holding out much hope as they can't even fix their *+/_-## phone lines that they're happy to Bill you for. Update after the 3rd of march date came and went. Openreach turned up on the 5th and reconnected the line after the cabinet was damaged. Still as of the 8th waiting over a week for a manager to call me with regards to this and still cant speak to a human that has a clue or anyone you can understand Worst company by far i have ever had to deal with still no update on my complaint. AVOID AT ALL COST. So far i have wasted nearly 6 hours on the phone to this clowns trying to sort this out.”

Helpful Report

Posted 2 years ago

“Poor, poor, poor connection. The connection keeps dropping, makes it impossible to do any serious work remotely. We had to transfer to another provider which means we are paying for both the new provider and useless talktalk, as we are in contract with talktalk. STAY AWAY is all I can suggest!”

Helpful Report

Posted 2 years ago

“Terrible tech support - I'm sure none of them could wire a plug. When ever there is an issue you get a new router, when that doesn't work they send an engineer. When he says the fault is elsewhere, talk talk offer another router! and so the dance begins. 2 weeks and 2 complaints later I am back at them insisting on yet another router... when does it end, kill me now!”

Helpful Report

Posted 2 years ago

“Poor customer service, very stressful experience. they take money from your bank account which is not theirs and I find difficult to redress. not surprised they are the worst provider!”

Helpful Report

Posted 2 years ago

“Why you guys sell at this price 24 quid for speed 1.2 mega dowload at a distance 10 feet from the router. Im so disapointed by talk talk. Why they dont specify what they sell to the people. I dont have any words.......”

Helpful Report

Posted 2 years ago

“MANAGERS AND CUSTOMER SERVICE PEOPLE WHO MAKE UP RULES AND REGULATIONS TO SUIT THEM , AND SPEAK TO YOU LIKE YOU ARE A BAD PAYER AND A GOLD DIGGER FOR LOSS OF SERVICES THAT WAS THERE FAULT , SPOKE TO THAT MANY TALK TALK STAFF AND ALL OF THEM HAVE A DIFFERENT RESPONSE , CAN NOT WAIGHT TILL MY CONTRACT IS UP IN SEPTEMBER SO I CAN SWITCH , THEY USE TO BE SO GOOD BUT SINCE COVID THEY HAVE CHANGED SO VERY MUCH , I HAVE BEEN WITH THEM FOR YEARS BUT FOR LAST YEAR AND SO THEY HAVE BEEN APPAULING , I AM NOW SEEKING LEGAL ADVICE OVER THEM , YOU CAN NO WAY CONTACT HEAD OFFICE , AS ON THE WEB ITS THE SAME TWO NO AS YOU CALL FOR NORMAL ENQUIREYS , AND EVEN WHEN I MADE A COMPLAINT ABOUT THE MANAGER THAT SAID I WAS A GOLD DIGGER AND A LIER , THEY FOLLOWED UP MY COMPLAINT WITH A PHONE CALL WITH THE SAME MANAGER , PLEASE BE AWARE THEY MAKE THERE OWN RULES UP AND THE CUSTOMER IS ALWAYS WRONG EVEN WHEN YOU HAVE EVIDENCE . TWO AND A HALF WEEKS OF LOSS OF SERVICES AND A COMPENSATION OF £112.84P, BY A TECH MANAGER , ACCOUNTS SAID THAT WAS TO MUCH , 3 WEEKS LATER I PHONED UP AGAIN TO SEE WHERE REFUND WAS , AND WAS TOLD THAT BECAUSE I ASKED FOR A REFUND OF £80 TO GO BACK TO MY BANK , IT WAS REFUSED 4 TIMES , THERE EXCUSE I ASKED FOR IT??? BUT ( I DID NOT ) INSTEAD OF WAITING TO BE AUTOMATICLEY REFUNDED ??? THE MANGER AWARDED THIS TO ME , SO ON MY TALK TALK DASH BOARD IT SAYS CLAIM A REFUND , I ASKED FOR £80 AND THEY REFUSED 4 TIMES , NEVER EVEN RANG ME UP TO SAY WHY THEY CAME TO THAT CONCLUSION . WHEN YOU COMPLAIN THE CUSTOMER IS NEVER CORRECT . Edit”

Helpful Report

Posted 2 years ago

“They tried every trick in the book to try and stop me leaving. Eventually, I signed up with John Lewis (wonderful) and then Talktalk loyalty contacted me - very aggressive basically telling me that I was stupid to move as they could cut the cost by half. I explained that I no longer trusted anything that they told me and I gladly pay a higher price for better (any) service - they don't get it and never will”

Helpful Report

Posted 2 years ago

“Lies and more lies Not sure how these people have got excellent customer service They don't listen, they go off on a tangent Each week I'd call, agree a package and price the rep says they'll call me back. They never do. So I call again the next week and the price has gone up. This happened 3 weeks in a row. I would suggest reps that understand English!!!! (Yes they speak English fine. They don't understand or don't listen) not racist as I'm a minority but I am prejudice against stupid people”

Helpful Report

Posted 2 years ago

“Please avoid this company. Hours spent on the phone trying to sort out issues they are unable to resolve, multiple operatives who are unable to help and apparently no complaints department. I have run my mobile battery down twice in2 days trying unsuccessfully to resolve an issue - I am leaving this company as soon as possible.”

Helpful Report

Posted 2 years ago

“Don't use Talk Talk. I have been facing a broadband issue for two weeks and had to call them over 10 times for them to fix the issue and it's still not fixed. I've arranged for engineers to come fix the broadband so the internet can work, and they either come and don't fix it or cancel the appointment. Everytime I call they ask for security questions and even say its wrong when you give them the correct information. I've had many of the service helpers say my information is incorrect, but when I say it to another person it's fine. The inconsistency! Also, you speak to many differentpeople/departments that don't know your situation so you have to repeat yourself a million times and you still don't get the help you need. The online chat service is basically non existent, you use it and they reject you and say you gave the wrong information. I feel this happens when they don't want to help you. They just want you to call on hours end and steal your money. Sky, EE and BT are the best options.”

Helpful Report

Posted 2 years ago

“A day completed wasted on the phone being passed around endless call handlers. They claimed to be be technical support specialists or logistics but honestly technically inept and logistically lost…literally! Laughingly customer services was the last group I spoke with but they demonstrated zero intention to help resolve the issue and my impending cardiac arrest….I’m off to a darkend room to plan my escape from TT”

Helpful Report

Posted 2 years ago

“My service was disconnected two months ago and the phone cable to my house removed but talktalk still insisted on me paying for two months broadband with absolutely no service. They are a vile, money grabbing, disgrace of a company who should be shut down.”

Helpful Report

Posted 2 years ago

“Incompetent, Con Artist and Liars! I signed up with TalkTalk only because they had an £80 Amazon voucher offer at the time. Fast forward 6 month no voucher so called up. They apologised for the error and said it would be sent and with me within the month. Fast forward 6 weeks...no voucher. Called up again to raise a complaint this time, I state I want to raise a complaint on 3/4 occasions clearly and it is ignored. I get told first to email them about it then after I say this cannot be right since I didn't have to do this last time, they then say actually I have to go back to the comparison site and collect information for them to prove I was owed it. When I then ask if they had actually read the notes from my previous call where TalkTalk already checked and said it was their fault the call handler then does this and suggests a different email address. When I ask to speak to a Manager at this point as still no complaint has been raised and clearly I am getting the wrong information. I am put on hold...no manager available. Finally the call handler raises a complaint and says I ill be called back by a manager in the next three days to discuss...the call ends. I get a call back 5 min later from the same person saying they are actually going to transfer me to the complaints department to get a resolution today and then put me on hold for nearly 20 min before I can hear I have ben transferred through to a department as I can hear them but despite talking etc to get somebody to respond after 5 min nothing so I hang up so now have to go through the whole thing again with a new incompetent person at an incompetent company just to get something that I should have had automatically issued to me months ago.”

Helpful Report

Posted 2 years ago

“I'll get them closed trust me. Had not been so angry in years. Unbelievable what they allow themselves.”

Helpful Report

Posted 2 years ago

“Absolutely disgusting customer service. Was notified about being booked in for a upgrade to Future Fibre broadband via text that I had previously advised I didn't want a few months ago but clearly had booked it in without any consideration to what I requested. Live chat was awful, just kept getting told that because my area a future fibre area they couldn't deal with me as I'm a future fibre customer (which I'm not as my package hadn't been upgraded!) and they gave me a number to a line that was closed. Tried contacting via the number on Facebook and that wouldn't connect. Sent a message via messenger and they did get back to me a few hours later but still couldn't deal with me as they didn't have the system to deal with my request so gave me another number to call which I managed to get through on but the woman I spoke to didn't seem to know what she was doing as she had to keep putting me on hold. I could hardly hear her as her microphone was so noisy and she was clearly getting frustrated with the fact I couldn't hear her so maybe TalkTalk should provide their telephone operatives with decent phones/headphones! The appointment did get cancelled in the end with a weak apology and a very rude and abrupt hang up at the end of the call. Think customer service training needs to be given and respect for customers needs to be learnt without trying to force customers in to getting upgraded packages that they don't want! What a bullying company with no respect for customers at all, I won't be renewing my contract at all....”

Helpful Report

Posted 2 years ago

“Absolutely SHOCKING customer service. Just avoid like the plague. It seems I’ve had the same experience as many on here and OH how I wish I’d read these reviews before engaging with these incompetent charlatans! I ordered future fibre. I rang up to ask where is my installation to be told they cancelled my order! So I reinstated it. I then had to ring up again to ask where my installation was only to be told AGAIN they had cancelled my order! I stupidly reinstated it. I then had to ring up AGAIN to ask where my installation was only to be told AGAIN!!!!!! they had cancelled my order! For a 3rd time! And it was written on my account’s notes that I had reinstated it….but they had just done nothing!!!!!!!! All of this with over an hour of combined sitting on hold. I just can’t believe how bad they have been!”

Helpful Report

Posted 2 years ago

“Bad customer service and extremely dodge mis-selling techniques used mid-contract with offers of "free upgrades" which are not free and extend your contract. 8 separate communications (1 a doorstep visit) about taking up free upgrade but there is no free FTTC to FTTP upgrade on the phone number they say to call. Phone and webchat is useless - they will only tell you to restart your router if you have issues. Customer services forum is better for support but takes days/weeks to resolve service issues and has software problems of its own. Routers have had known issues for a long time but fixes are not forthcoming - normal people with no technical expertise will not be able to navigate these things. Bad ISP for the vulnerable, sick or busy. I have reported to ICO and OfCOM”

Helpful Report

Posted 2 years ago

“Did not receive goods promised at the time promised still waiting after 11 days”

Helpful Report

Posted 2 years ago

“Scammers. Charged me for a full years use of Wi-Fi before I could cancelled then four months later they’re still billing me as payment was ‘late’ wouldn’t go near them EVER AGAIN. CUSTOMER SERVICE AGENTS ARE TERRIBLE AND DONT UNDETSTAND A WORD YOU SAY!! Terrible!!”

Helpful Report

Posted 2 years ago

TalkTalk is rated 1.2 based on 1,506 reviews