Name: TalkTalk
Rating: 1.19

“3 months with the WiFi not working... 9 phone calls... passed on to 7 different people on one call! Couldn't use the WiFi but still got charged (We refused to pay for a service we weren't getting!!) 4 live chats later and another call we were promised a call back... Didn't happen! Eventually got through again and got sent a new box... worked for 1 week! We have now been without wifi for 2 weeks. We both work from home and can't which makes our business suffer! We have had to pay out for more data plus all the money lost on the calls which apparently we would get compensation for... hasn't happened! Phoned again and online chat again for 2 hours last week to be told it will work in half an hour... that was just to get us off the phone! Was promised a call after 3 days it's now been 8! I've written on their Facebook page 3 times and been ignored! Worst service ever! Somebody get back to us or we will be seeking legal advice!!”

Helpful Report

Posted 8 years ago

“We tried to cancel our subscription as no longer need it at the end of the contract. Instead of straightforward cancellation we were dragged into the two weeks of phone conversations last year and a couple more this year. Despite saying that there will be no charge and apologising for all the inconvenience caused last year, we were told that we would still need to pay £85 penalty this year. Then after wasting more time on the phone the penalty was finally dismissed, but we would still need to pay for additional months, which is not a part of our contract. Finally, after speaking to senior complaint manager Talk Talk agreed to honour original contract, but only if we called them again! within a three day slot at the end of the next month. We feel that this company has tried to take significant sums of money from us, for which it not entitled. They have also caused us considerable distress and upset through a lengthily process, that finally produced an honourable agreement. The whole experience has been frightening and exhausting. People, who do not have a capacity to defend themselves against this, should be aware of the danger of dealing with Talk Talk. Although, the staff are polite and we will not be out of pocket, this does not excuse their attempts to take our money, which they are not entitled to, and cause so much unnecessary distress and inconvenience. Their apology means very little unless they significantly change their behaviour towards their customers.”

Helpful Report

Posted 8 years ago

“If I could put 0 as review would be even better! You can not even imagine HOW MUCH I HATE TALKTALK BROADBAND! Absolutely waste of the money!!! I have been a customer for 16 months now and would never recommend to have any business with talktalk! I've had engineers coming to my property about 10 times and all of them been useless the same as all the talktalk customer service staff! THE WORST broadband I've had for ages, the speed is not even low it is 0mbps most of the times! Wish this company to be finally closed to not make people waste their money!!!!”

Helpful Report

Posted 8 years ago

“Cancelled a contract with them and was told it would be 120 pounds as the service was horrendous and as everyone says customer service is none existent. This was in 20q4 now got talktalk saying I owe 630 pounds for some unknown reason and have sent me to debt collectors, so talk talk can do one as I am seeing them back for this stupid error that they think are in the right to do”

Helpful Report

Posted 8 years ago

“Just spent 10 weeks abroad server stopped responding everyday!! Internet unbelievable slow, experienced this problem once before, now your changing the system once again, if this occurs once more, I will cancel my network provider!”

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Posted 8 years ago

“Talk talk I'm leaving today had enough of rubbishy internet connection and the cost it's really expensive compared to tesco who I was with before I hardly ever use the house phone and I'm paying over £30 people rob dogs plus every time I ring I'm put onto foreign rude people that I can't understand and viva versa”

Helpful Report

Posted 8 years ago

“Talk talk are a joke wouldnt go with them again ive issues since day 1, broadband is slow cuts out all the time there rude they cant even switch u over from another service properly glad im going back to sky!!!! Dont even bother with talktalk”

Helpful Report

Posted 8 years ago

“Spent five months without proper telephone service, rang 15/20 times at my expense. In the end I was going through the same customer service guff about how important my custom was, but no one was actually listening to what I was saying, so they would do online checks clear the line then as soon as someone rang my landline it would shut down (this was usually me ringing to see if the line was ok) so then I would ring them again and they would have to go through the whole process again... But not once did anyone actually listen to what I was saying.! They got me to check the line by dialing a number, and declaring the line was ok, then the line was forwarded to my mobile, while the technical department look into it, they said the line was ok and forgot to take the divert off, so I rang again they took the divert off someone rang my house and the line shutdown.! Around we went again, all the time this loop of how important my custom was playing in the background.! I ran out of patience and found out after five month if I had had not had the service I was paying for they were in breach of contract (after 30 days, no one told us this obviously)and I could leave without incurring a leaving fee, this was agreed with two managers and I have emails, also it was written on my notes. The final bill was £25.90 guess what I was billed for £205, there was a £179 leaving fee. I rang the again, after having numerous reassurances.! Every phone call was 40+ minutes, the people on the other end of the line were polite and pleasant also absolutely ineffective. Going through the motions in a very passive aggressive way. Talk Talk UK should really look into how they are being represented, because I was with them for 15 years WiFi and telephone, I paid by direct debit, I have had three children go through their teenage phone years, I have paid every bill on time (even the pubity hit bills) Their treatment of ourselves was irritating, frustrating and costly their apologies or compensation non existed, we will not be paying the £205 ... they can have their £25 and hopefully the whole sorry mess will be finished.!!”

Helpful Report

Posted 8 years ago

“I have been a loyal customer with talk talk for 10 years starting with line one then tiscali. We received a letter last month stating they were moving me to a new broadband package and adding extra charges to my account. I subsequently moved to sky broadband. Then I received a final bill with a contract breaking fee of £69! In anger I rang them up but got nowhere. I was passed from pillar to post. The guy in the call centre argued that this was correct and that the new package was optional. When in reality the letter didn't give me much choice. I ended up having to ask to speak to a manager over 5 times and eventually was put on hold for over 20 minutes when I gave up. I spent over an hour on the phone overall and came away with nothing. Don't use them you will regret it when you need to ring them up for anything.”

Helpful Report

Posted 8 years ago

“NEVER go with TalkTalk, atrocious customer service, slow speeds that always drops, overall horrible. I have been lied to, hung up on, made to have panic attacks by the customer service and have even put on my account that I renewed a contract when I never have. Even been bullied and black mailed to pay a cancellation fee that Im not entitled to pay with how long i've been with them, should be free but want to charge over £50, and if dont the are "forcefully" receiving it with debt collectors for money im not entitled to pay! I've never even seen the renew bit on "My Account" so how could I? Extremely fishy and dodgy! KEEP AWAY AT ALL COST!”

Helpful Report

Posted 8 years ago

“On July 5th 2016 they cut my service. This was ok, as I had been angling aka manipulating them in turn to do so. I joined in 2014, and hated every moment of their customer service. To the point I stopped paying my bill in December 2015. After the service was cut, they then told me that they had blackened my name - in writing. As it happens they have no idea the difference between a debt collection company and a credit reference agency. So they had not really blackened my name, as that would take informing a credit reference agency. Anyway the bill was paid on the day I found that I had been thrown out. Their staff are always playing the customer as a fool, and therefore are always trying to trick you to get what they want. I think that they think - like all call centre staff - that the customer calls them to help them keep their job. All the excuses they gave did not add up for their behaviour. Not only this but they seem to think that the customer has never called them before, or any other call centre - so that they can say and do what they want and you will believe it. They try to blagg that they follow rules. Its strange then that these rules are so easily broken by themselves. e cant put the phone down if the customer is still there. We cant put the phone down if the customer is still calling. Both of which are always broken. Putting the phone on hold/mute indefinitely - aka trying to get you to end the call. Or quickly coming back to the phone while on hold or mute and putting the phone down on you. Its just goes on and on and on. Terrible. I am glad they got rid of me, albeit unwittingly falling for their own ploys. ha.”

Helpful Report

Posted 8 years ago

“Had business lines and broadband with them and it's only when you have a problem that you discover just how bad their customer service is. They've consistently blamed Open Reach for the problem (our business broadband has been down for nearly four days now). They promised to keep me informed of progress but so far after over 70 hours they haven't once been in touch! What a joke.....They're happy to take the money but have the cheek to blame another company for the lack of response. I've told them that I'm moving my business elsewhere and today have had a quote for the same phone lines and broadband at half the price that TalkTalk are charging me. Awful service, take your business elsewhere.”

Helpful Report

Posted 8 years ago

“Talk talk do nothing to resolve problems- they would rather stick more money on the account and hope you pay it. I cancelled and they had told me my payment was successful, I thought great I do not have to deal with them anymore. But apparently they had no record of me paying And had sent a 'final bill' even thought they told me I paid everything. I rang them up to resolve such a problem and they said they would try sorting it out- they did not. Instead after not ringing back they passed it onto someone else. It may be the cheapest but it's the worst in my opinion.”

Helpful Report

Posted 8 years ago

“THE WORST EXPERIENCE POOR CUSTOMER SERVICE, FOUND IT EXTREMELY DIFFICULT TO GET HOLD OF THEM, AS MY FINANCIAL SITUATION CHANGED AND COULDNT AFORD THE MONEY VERY POOR CUSTOMER RELATIONS I OWED £200 BUT FOUMD IT DIFFICULT TO MAKE CONTACT DIDNT HEAR ANYTHING FOR NEARLY 2 YEARS THEN SUDDENLY GOT CONTACT WITH DEBT COLLECTION AGENCY WAS HAVING PROBLEMS STILL, THEN IN NO TIME FORM THIS GOT LETTER FROM A SOLICTORS GOING TO SEND TO COURT WITH EXTRA OVER £100 CHARGE, QUITE RUTHLESS COMPANY DEALING WITH NOW, IT WOULD NOT HAVE BEEN LIKE THIS IF TALK TALK HAD BEEN MORE HELPFUL IN THE FIRST PLACE.”

Helpful Report

Posted 8 years ago

“before you choose talktalk read this.....customer services is naff your given a complaint ref number but this is never carried thru you constaintly phone nobody you can understand nobody understands you your on the phone hours only to have nobody ever getting back to you ever they cannot resolve any issues you have .The network is always down the internet is lost mornings and again in the evenings for hours and beware should you wish to leave you then have to pay huge amount of money to end contract even thou they donot fill their obligation to you as a customer”

Helpful Report

Posted 8 years ago

“I stuck with Tiscali and then Talk Talk because, despite occasional lapses, there were times when their service seemed to be acceptable and improving. Now I find that I am without any email service because their website is undergoing "service improvements" and it is obvious that this is going to be a permanent situation. Goodbye Talk Talk. I am now resigning myself to the inevitable hassle involved in cancelling the contract. Take notice of all the similar reviews and avoid this company like the plague!”

Helpful Report

Posted 8 years ago

“I had a terrible experience and still can't get rid of them. I would not recommend them even to my worse enemy.”

Helpful Report

Posted 8 years ago

“The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.”

Helpful Report

Posted 8 years ago

“The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.”

Helpful Report

Posted 8 years ago

“The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews