TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,508 Reviews

4 %

of reviewers recommend TalkTalk

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1.2

Based on 1,508 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could leave 0.5 I would. I've had broadband, but it's been sketchy, more of a skinny band, an anemic band, an anorexic band, a band made of highly taught buffering face. But it was the cheapest available so I was like, hey, you pay for what you get. And I should keep a keener eye on my ingoings and outgoings I know, but when I found that the contract had ended and they had upped my monthly fee by a third without letting me know (ok, there is an email in my spam filter somewhere, but come on) 20 months later I'm £200 down. I call. I explain the situation. They send me around the phone lines for an hour, and then someone says she'll call me back. She sets a time. She sounds genuine. Do I get a call back? Do I {expletive}. So, don't bother. Awful. Origin are the new talktalk, providing the service and prices talk talk used to before they started taking their customers for granted.”

Helpful Report

Posted 4 years ago

“very bad company, for commissioning, it took 3 weeks, the technician came, he put the cable through the window, I could no longer close my window, I had to contact talktalk several times so that he sends a technician back to run the cable normally, the technician only returned a month and a half later. In August, I left England, so I decided to terminate my contract, I contacted them on August 24, 2020 on the chat, the agent confirmed to me that my termination will be effective on October 11. past the month of october i still receive invoices, i get back in touch with them, they made me change agent 4 times, more than two hours online with them, they tell me that my contract is still active, that 'it will only be terminated on November 21, that I will have 100 pounds of termination fees and that I have to pay for the months of October and November ... customer service is really catastrophic ... unprofessional, liars, and endless waiting time ... really disappointed by this experience”

Helpful Report

Posted 4 years ago

“Missed the install date, the tech never showed up or called saying they couldnt make it so wasted my whole day waiting for nothing. Then after calling and waiting on the phone for a hour they said best they could do was set another appointment 2 weeks out.”

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Posted 4 years ago

“Terrible customer service. I called 20 days ago to set up my final bill and the agent told me I could split the payment in 2 months. Today I received a message saying that my payment was overdue, so I called the customer service and the lady told me there were no notes regarding my split payment. The next month because of this (their) mistake I will have to pay a fee charge for "delayed payment". I find all this frustrating and unprofessional. Not only I have to pay extra for a mistake I didn't make, but I had also been a victim of a payment system that doesn't make any sense. STAY AWAY!”

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Posted 4 years ago

“Been talk talk customer 9 years but the service is so bad now . Been complaint logged with them the last 6 weeks .been on phone constantly, been on live chat also all of which has been useless. Been paying for 71mbs at some points been as low as 13.7. 4 engineers visits 2 new routers still no good . Left contract early this week now they think they're going to charge me for leaving. Ive rang the about that another useless call cant be sorted until final bill comes. I will not be paying for it. Can't wait for new provider to take over 3rd Nov.”

Helpful Report

Posted 4 years ago

“WORST EVER EXPERIENCE AND WILL TAKE A COMPLAINT AT THE HIGHEST LEVEL. NO RESPECT TOWARDS PEOPLE WITH A DISABILITY”

Helpful Report

Posted 4 years ago

“I don't often write negative reviews but I've had such an unpleasant experience with TalkTalk lately that I thought I'd warn others. The speed has never really been a problem, it's a solid 15 Mbps as promised (we don't have fibre in the area). It's the strength of connection which drops out many times a day that's the problem for both of us working from home. It's been a very stressful couple of months with the connection dropping out during important meeting, client calls and what not. I have used live chat first to "troubleshoot". We didn't fix anything. I was sent an email on how to check it myself which I did. It was still bad. I went on live chat to request a £40 engineer appt which resulted in nothing. I asked for another option, which was a £65 engineer appt which also solved nothing. At this point, over a month down the line, I am £105 out of pocket and very frustrated as you can imagine. I went on live chat again where I went through the same "troubleshooting" procedure I've done many times before and then I was told that the speed was fine and above what is promised. I didn't complain about the speed. (this was 2 hours into our live chat by the way). So again, I explained in plain English numerous time that the connection drops out numerous time a day, both wifi and wired. At which point, they left the chat. Having wasted 2.5 hrs I was beyond annoyed so I tried getting through to someone via he phone. I thought I could reason with a person. When I finally did get through I was told to do the exact troubleshooting checks AGAIN. I told them I've just done them and then explained the situation. The person on the other end couldn't do anything but read off the script. She read why they won't refund the money and asked me if I want "troubleshooting guidance" emailed to me... It felt like talking to a wall. I will definitely be changing providers. Absolutely horrendous customer service.”

Helpful Report

Posted 4 years ago

“SOOOO BAAAAAD”

Helpful Report

Posted 4 years ago

“Absolutely disgusting. Have tried for 3 days to cancel my broadband. Gave them my mobile number to ring me, nothing, no call. Would not recommend this service.”

Helpful Report

Posted 4 years ago

“We have had no internet for a month! Total loss if internet actually coincided with work completed by their engineer in an attempt to fix intermittent signal. We were told it was our router, we got a new router. Then it was our house so booked an engineer who never came. Now it is openreach who have done nothing for 3 weeks. We have complained to a manager who typically didn't call us when they said they would. Now we have asked for a call from the CEOs office. I will be leaving as soon as I am not penalised for doing so. Awful service!”

Helpful Report

Posted 4 years ago

“The engineer turned up - saw it was a bigger job than probably thought as had to get cabling into flat as no existing sockets -should have known this before as filled in the painfully slow 4 text questions previously.... said would be back that afternoon.. didn't turn up. Went through almost 60 minutes of "live chat" to reschedule via overseas call centre - lots of delays as they calling UK to check whats happening - got confirmed date and guess what -no show again... Went hrough another overseas call centre with lovely lady in Africa trying to call engineer in UK, who then told me that the appointment was at the exchange, not at the flat.?! Said it doesn't work like that, then just cancelled - at least that was easy... Talk Talk -Openreach are letting you down very badly...”

Helpful Report

Posted 4 years ago

“Firstly, the customer service is poor,as I asked for almost a month now for them to fix my telephone, but they still haven't. For pricing, they give very little for too much money. For example, they give 67mbps for £26 per month,whereas Virgin Media offer 108mbps for £24 per month. If you try to switch, it is not an easy process, as they will just blatantly ignore you and if they actually listen, they will force you to pay a huge fee, just to switch. Bit by bit they are slowly milking your money. Never choose this Wi-Fi company.”

Helpful Report

Posted 4 years ago

“Awful company to deal with. Their customer service is shocking. They don't have any knowledge of how to deal with broadband issues. I have had reoccurring issues for months and multiple phone calls and new routers haven't fixed the issue.”

Helpful Report

Posted 4 years ago

“Absolute shambles customer service avoid if you don't want surprise charges money owed without consent by yourself This company is out to Rob people They start off quite satisfying but give it 6 12 months trust me they will charge what they can”

Helpful Report

Posted 4 years ago

“Cannot stand talk talk, appalling WiFi signal. Basically paying for an non existent service, and I point blank refuse to speak with anyone from customer services as they frustrate me no end.”

Helpful Report

Posted 4 years ago

“Absolutely horrendous service! I’ve been trying to cancel my contract since June 2020 and I’m still being billed in October 2020 with a price increase to boot. I honestly wouldn’t advise anyone to use this provider!”

Helpful Report

Posted 4 years ago

“Unapologetically honest It takes effort for a customer to write feedback, and yet because of the quality of service, the unprofessionalism of the staff, and incorrectness of conversation outcomes, I have to write this. There is general incompetence with TalkTalk's call centre agents, who appear more interested in ending calls to meet targets than dealing with concerns diligently. Improper note-taking during calls leads to confusion when calling back to pick up on issues, including agents not knowing previously agreed contract terms. I received a letter, today, with my new contract details. It comes as no surprise that the letter incorrectly details the terms of the contract agreed during a lengthy conversation with a call centre agent. It is a cascade of one bad experience after another with TalkTalk.”

Helpful Report

Posted 4 years ago

“Avoid and Avoid. Constant low speeds and they have charged the engineers visit on me as well. I am getting 8.9Mbps instead of minimum 60 Mbps. Once you signed the contact there is no way these lot will let you go or give the expected standard speeds. Avoid by all means otherwise you will get ripped off for a very poor service.”

Helpful Report

Posted 4 years ago

“I have had no internet connection for 3 weeks, due to a neighbour’s electrician damaging our cable. When I first rang I was told this was a regional problem, so would not be able to book an appointment. Once the regional problem (that was not affecting me) was resolved, I was told I would be visited by an electrician in 24-72 hours. After 4 days I rang again and was told I would have an appointment the following day. On the day of this appointment when nobody arrived, I called again to be told I would have an appointment in 4 days - again nobody arrived. I called again to be told my appointment has been rearranged for 5 days later. Both myself and my flat mate work full time from home and have had to spend a lot of money to hotspot from mobile phones, Talktalk said they could not provide us with any sort of temporary hotspot. Talktalk have been incredibly unhelpful and unable to provide any sort of service to resolve our issue. We will be expecting refunds for our lack of connection despite paying our bills, and plan to change provider. Avoid signing up with them.”

Helpful Report

Posted 4 years ago

“Here are 5 reasons why you should not bother AT ALL, choosing TalkTalk as your internet supplier. 1) Their telephone system: There is no way of getting directly through to the department you want, and if you don't know your home telephone number (for example if you just wanted internet and had no interest in having a number in the first place), then you cannot just add your postcode for your account to be set up, you literally have to type in random numbers until the automated robot puts you through to a real person. 2) The complaints department - there is no way to directly be put through to a manager - they have to call you back. I'm still waiting and its been over two weeks. I picked up from a number which promptly hung up on me and received a text saying they were sorry to have 'missed me' and they would call back at a set time and provided a number should this not be convenient. I called said number and guess what? It took me straight through to the main system again and was not passed through to a manager in the complaints department, because (you guessed it), that wasn't policy and they had to call you back, which they have still not done. Pure idiocy. 3) I am yet to have full working fibre, which I was meant to have installed in August. The first person who came round to fit my router said that for some reason he hadn't been given the job to do the fibre, they had given it to someone else. He phoned the job allocation people who said the guy would be there between 1-4pm. I was never informed about this second person coming, just the first and was told to wait between 8am and 1pm. This second guy who was meant to come round and install the fibre never showed so I wasted an entire day. They then said they would be round on another day, however this next person didn't install it properly. I phoned on multiple occasions and each time my package kept being cancelled and re-set, but as the only way to set it up properly? At no point was my original plan reinstated...I am still waiting to receive the deal I originally signed up for I mean WHAT??? 4) I signed up to TalkTalk in order to receive a specific deal - Amazon Prime free for a year and fastest fibre plus or whatever it's called all for £26 a month for 18 months. Thus far I have STILL not received this deal after calling multiple times and I believe having 3 or 4 different contracts being sent out (NONE of which have mentioned the prime - I haven't got a code or anything). 5) And here's the real kicker. Each time one of these 'new' contracts has been sent out, at the bottom of the confirmation email, there has been an 'admin fee' charge of £60. I am shook. I mean honestly, can you be serious? Can I get through to anyone to actually complain about this and say I am in no way paying this? Can I hell. I am giving TalkTalk one last chance this month to make everything work - and sorted so I don't have to ever go through their awful, flawed customer service rigmarole again and if that doesn't work I don't care if I get worse internet elsewhere, as a new customer of just a few months I will be leaving.”

Helpful Report

Posted 4 years ago

TalkTalk is rated 1.2 based on 1,508 reviews