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TalkTalk Reviews

1.2 Rating 1,513 Reviews
4 %
of reviewers recommend TalkTalk
Company Reviews Questions Metrics
1.2
Based on 1,513 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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Lorraine Murphy
Unverified Reviewer
“I first posted on here 5 months ago and have still not resolved issues with Talk Talk. They refuse to acknowledge my phonecall with Shirley on 31st March when at the end of a conversation that went over an hour, I said I do not trust Talk Talk, I am not proceeding and I am within the time limit/cooling off period. Once the cooling off period had finished Shirley (now calling herself Cora) phoned back saying they could bill me until 2020. Talk Talk ignored my requests for all mattes to be dealt with by post, until June When I received two letters within one day of each other,k one asking for Data Protection info and the other stating as I had not responded they were setting agents on to me. Within 3 days I received a letter from Moorcroft Debt Collection Agency. As I had already reserved my position against Talk Talk I informed Moorcroft of this and reserved my position against them also. Moorcroft then wrote saying they were not acting for Talk Talk and I should deal directly with them. I have now received a letter from the CEOs office again denying the conversation of 31st March etc and opffering £30 compensation which would leave me with £76 to pay for a service hey cut off in early April on a contract I had cancelled all within permitted time limits. Intimidation and fraud. I am taking matters further and have requested details of the March 31st conversation, saying that if the end is missing altered or changed in any way I will be taking this further. This is fraud on a big scale, it may be only £100 here, £200 there but multiply this by tens of thousands and you begin to see the scale of it. Unless they acknowledge that conversation I will consider reporting them to the Police. Has anyone else done so? Quite frankly the lies, the stress, and the time I have spent so far, they should be compensating me bigtime. I cannot let this matter go as it's not just me but so many others out there. I think people pay up just to make the matter go away, but I will not - they basically demand money they are not entitled to with menaces”
Helpful Report
Posted 5 years ago
Marta
Verified Reviewer
“Hi there I am very disappointed. I have been talking with one of your agent about some late payments emails I keep receiving even tho I have left Talk Talk 5 months ago and I have paid and return everything on time. Horrible. HORRIBLE. everything is horrible. live chat on web was terrible and the guy cut me off saying i wasnt giving him answer but I was ( i have screenshoots) and same terrible experience on facebook. still havent resolve my issue and still didnt get my money back. is this even legal? Please if someone can help me and advice me as i cant get hold of them. I just want my money back and be left alone.”
Helpful Report
Posted 5 years ago
Marta
Unverified Reviewer
“Hi there I am very disappointed. I have been talking with one of your agent about some late payments emails I keep receiving even tho I have left Talk Talk 5 months ago and I have paid and return everything on time. Horrible. HORRIBLE. everything is horrible. live chat on web was terrible and the guy cut me off saying i wasnt giving him answer but I was ( i have screenshoots) and same terrible experience on facebook. still havent resolve my issue and still didnt get my money back. is this even legal? Please anyone that can tell me what to do. i cant get hold of them and i just want my money back and be left alone”
Helpful Report
Posted 5 years ago
Felthouse
Unverified Reviewer
“Awful customer services, (all offshore) and the agents REFUSE TO DEVIATE from the script no matter what. Billing and accounts don't listen and the text messaging service is frankly useless. Expect to be on the phone for a long time, repeating yourself a lot and getting nothing sorted.”
Helpful Report
Posted 5 years ago
Etienne
Unverified Reviewer
“Customer Service that just won’t listen and think you are wrong. I upgraded to fibre broadband 70mbs and used their chat to get a status - Their CS kept saying I was wrong and never upgraded even though I offered them multiple times to forward them my upgrade confirmation email. After being forwarded tip their tech team who again thought I was an idiot, I called to be told the same thing. After 2h, finally their manager found there was an issue with their system which didn’t processed the order through and they would transfer me to a service that would rectify it. This service needed to read through the T&C for 20mn. Told them I already read them when I purchased the upgrade online but nooooooo... She had to read everything like a robot. Total of 2h20 I will never get back. Wanted to cancel my contract but would have to go through that army of useless robots again, so I will switch as my contract ends. Would NOT recommend to anyone!”
Helpful Report
Posted 5 years ago
Mel
Unverified Reviewer
“Terrible internet, terrible connection and speeds, the absolute worst customer service imaginable, problem after problem with them. Nothing more than liars and rip off merchants, no one seems to know what their job is or how the company operates, different stories from different people. Avoid like the plague, one of the worst companies ive ever dealt with. Dont waste your time.”
Helpful Report
Posted 5 years ago
Damion Thorpe
Unverified Reviewer
“Stay away from this joke of a company my oap mother cancelled her account 1 year ago but for some reason they kept the account going even though she no longer lived at the address where they were providing it to. A year down the line she has bailiffs at her door telling her she needs to pay up. When I phone up on my mother’s behalf as she was getting no where with trying to cancel the account they kept me on the phone 2 hours passing me from pillar to post just to cancel the account. They even tried to get me to change the account into my name as I’m working and not on a pension like my 70 year old mother said u will be able to afford it more than your mother. And still after I refused they still wouldn’t cancel the account. my mother had had sleepless nights wondering how she going to pay this bill that just keeps getting bigger and bigger because they won’t let her cancel. Anyway in the end the only way this was going away was for me to transfer it to my name and pay these bullies so they would leave my mother alone. Thanks talk talk for all the stress u have coursed it is very much appreciated 👍😡”
Helpful Report
Posted 5 years ago
PAS48
Verified Reviewer
“Marketing excellent but service doesn't deliver, especially if problems encountered - customer services diabolical. Typical call centre setup incorporating all the usual barriers - problems not understood, unintelligent prompts reading crib sheets, transfers from pillar to post resulting in continuous repeating of problem, time wasting, difficulty in getting referral to management, unwillingness to confirm anything in writing - calls unlikely to finish within an hour, then have to again repeat whole process! Introduction of new charges/increases by stealth & refuse to justify by specific reference to the exact terms & conditions referred to. TalkTalk definitely to be avoided.”
Helpful Report
Posted 5 years ago
Silviu
Unverified Reviewer
“Poor internet speed under 2.5 MBPS for a 10 MBPS contract Paying for unwanted and unused services like landline phone and no chance to get this service removed (who is still using landline phones nowadays?) Poorest customer service ever: I called them to cancel the contract but they claim I called just for details, hence my surprise when I received another increased bill from them. Called immediately to cancel the renewal but it took another month to finally cancel it. Not to mention the last month of older contract was for nothing because I moved to another address and signed up with another supplier. Basically I payed £78 for nothing. But I was glad I got rid of them. So, please don’t sign anything with them, choose the next best one, it pays to avoid TT. If they still convinced you, please contact them by email so you have written proofs once you finish with them.”
Helpful Report
Posted 5 years ago
Paul
Unverified Reviewer
“Worst service provider I have ever experienced. Been a customer less than 5 months, The initial connection was late and faulty, have to reset my router several times every week. Had no Internet at all for two weeks in June, no automatic compensation, even though they are signed up to Ofcom compensation scheme. Speed is no where near as fast as they quote. I've spent literally hours on the phone with them, have been cut off several times. Useless, hopeless, pathetic service and terrible, terrible customer service.”
Helpful Report
Posted 5 years ago
Anthony
Verified Reviewer
“Awful Customer services and Broadband connection keeps dropping. Have spent hours trying to get them to sort it and have emailed their complaints department and have not got a response. DON'T USE TALKTALK”
Helpful Report
Posted 5 years ago
Malcolm Fernandes
Unverified Reviewer
“Lots of problems with this broadband And the funny thing is they are not fixing it If have to call them they will wast your good 2 to 3 hours on phone trying to fix the problem and passing the phone from one place to another in the office And at the end of the you land up having the same problem Please you lovely people “DO NOT BUY THIS 💩””
Helpful Report
Posted 5 years ago
Malcolm
Verified Reviewer
“One of the worst broadband I ever had If anyone want to get one of this please for heaven sake don’t get it they will make your life hell I have no proper internet for long time They treat the customer like . I don’t have words Again I m telling you guys try to avoid talk talk”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Absolute garbage, had no home internet for nearly a month they are just charging us for nothing.Im leaving them and I wont pay any further charges they try and stick on”
Helpful Report
Posted 5 years ago
Jade
Verified Reviewer
“I wouldn’t even give one star if possible. The broadband is appalling. So slow that it’s more efficient to use the data off my phone. When you call customer service they literally pass you around the office and offer no help other than charging you to get a technician out for their poor service. They do not look after their customers. They do not fulfil their end of the contract you agree to and adhere to, yet threaten charges if you wish to terminate your contract due to their negligence. I would under no circumstances recommend this broadband service, sure it’s cheap but they don’t provide the bare minimum Mb that is within your contract. I will not be continuing my contract with this broadband ‘provider’ and January cannot come soon enough to be rid of them.”
Helpful Report
Posted 5 years ago
Mohammed
Unverified Reviewer
“Customer service is non-existent. Absolutely awful can't wait to disconnect. Time wasters”
Helpful Report
Posted 5 years ago
May Gilbert
Verified Reviewer
“Worse customer service, no mater what they say it will not happen. I have been trying to leave them for 3 months but after each call that can take more than 1 hour then they promise better service and payment but dose not happen. They leave you waiting more than 1 hour and either they come back or the call get cut off Avoid TAlk Talk if you need to lower blood pressure!!”
Helpful Report
Posted 5 years ago
Annoyed Ex Customer
Unverified Reviewer
“We left Talk Talk 2014 we gave them written notice and month up front 6 months later they send a bill and lied about not getting the notice letter even having emails too .. We told them we owed nothing and was.out of our contract , they sold it to debt collectors abd still are trying to get money we do not owe them do not recommend this company at all .”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Run but run fast to get away from such service! Customer service is terrible, they don’t care if you are okay or not, if you pay then it’s all good, they don’t care. Trashy connection, pretty patchy service. Need to reinforce this , the customer service is HORRIBLE. Don’t recommend.”
Helpful Report
Posted 5 years ago
Gregg Dillon
Verified Reviewer
“DO NOT USE TALK TALK - Unprofessional and poor service!”
Helpful Report
Posted 5 years ago
TalkTalk is rated 1.2 based on 1,513 reviews
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