TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,508 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,508 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“Called customer service to cancel my contract took over an hour just to get through and when it did they kept putting me on hold and they tried to keep me on as their customer. they ended the call! absolutely disgusting.”

Helpful Report

Posted 4 years ago

“No customer service. My landline isn’t working. I’ve now waiting for twenty five minutes on a mobile. There’s a telephone recording by a dead voiced woman repeated at intervals. When I click live chat it just spools. I’m already changing to BT. This call is just because TalkTalk sent an email saying that it didn’t want me to go! The website sends you to advice on how you can do their work for them- work which I’d already done anyway, as well as trying the handset on another line (it works), trying another handset on the line (it still doesn’t work) and trying another socket (it’s not the electricity). No option to respond to the email.”

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Posted 4 years ago

“Horrible customer service, took them 3 hours to resolve a simple issue. Would not recommend their service at all.”

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Posted 4 years ago

“Worse company I’ve delt with since being in the UK. I will be canceling my service during my grace period and will switch to someone else”

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Posted 4 years ago

“i shouldn`t even give you one star but no more options”

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Posted 4 years ago

“had engineers visit to fix fault .Still not working ,was told by engineer i had a faulty extension socket and it needed to be rewired by openreach. told me to contact talktalk and explain to them . You must be joking i have not got enough time in the day to sit talking to these people.Will not be renewing my contract.”

Helpful Report

Posted 4 years ago

“Only 1 phone number to report a fault, which is difficult to find, and is based in Manila. Quality of the call is always bad, which is ironic for a telecoms company! and the script which is followed is very lengthy. I have just spent 1/2 hour reporting that my phone line is not working, and the things that I have been told to do are ridiculous - unscrew the BT main phone socket cover so that another test can be run - all which achieved nothing. I now have an engineer booked for 4 days' time and he may or may not want to come into the house, so I have an 8 hour window in which I have to stay in otherwise I will be charged. Last time this happened the fault was outside and they didn't even come to the house, but didn't have the courtesy to tell me after fixing it!! Wouldn't recommend - use a couple of bean can and some string instead.”

Helpful Report

Posted 4 years ago

“I am totally disgusted with Talktalk. As a Talktalk customer and carer for a seriously disabled man I recommended Talktalk to him when he decided he wanted internet to stream extra TV programmes, he was with BT but the offer from Talktalk was cheaper and because that is who I use I recommended them. I called Talktalk and explained that my client was quadriplegic and required a constant telephone line for his alarm system for when he falls and needs help during the hours he has no carer. I was assured that the changeover would be seamless, and he would definitely not be without a phone line, they said that when they went live BT would drop out. His going live date was two days ago 9/11/2000 and we were told that it could be up to 12 midnight before it went live, BT disconnected him at 10am, but he never went live with Talktalk, I called yesterday morning and explained fully that this man required a phone line 24 hours a day, but was told that they could not get an engineer to come until today between 1pm and 6pm, Guess what, No engineer has come despite being assured twice today in chat on theie website that an engineer was on his way. This sham of a company have left a very vulnerable man scared out of his wits that he will require help and won’t be able to get it, he has no verbal communication so the alarm is his only way of letting others know he requires help. I will be calling BT first thing in the morning to see if they can assist, but no doubt TT will have control over his line. I have never had a problem with Talktalk, but now that I know what to expect from their customer service should I get a problem I won’t be hanging around, my contract was up months ago so I am free to go and I will be. Hang your head in shame TalkTalk Customer Service Department. I will be posting this on all the local and national disabled groups on both Facebook and Twitter.”

Helpful Report

Posted 4 years ago

“Anyone looking to join talktalk I would strongly advise to go elsewhere. I have been a customer from day 1. During lock down the cut my broadband and TV, even though I had paid in full. Then had the nerve to add additional fees even though I had been cut off from the world! Arranged a payment plan as I lost my job. They basically couldn't arrange anything affordable. They were talking over £100 pcm. Of course I couldn't keep up with this after losing my job. I then arranged a 2nd plan. Then without the blue they've just passed it to a 3rd party agency!!! Totally shocking. Thankfully the 3rd party is now paid and I've joined Sky. They were very understanding and even gave me a great discount. Much faster and customer services are excellent. Unlike talktalk who basically say you're lying at everything and anything. Be warned people!”

Helpful Report

Posted 4 years ago

“TalkTalk broadband is slower than an asthmatic slug carrying two very heavy bags of shopping. UNHAPPY.”

Helpful Report

Posted 4 years ago

“Absolutely appalling, slower than an asthmatic slug carrying two very heavy bags of shopping.”

Helpful Report

Posted 4 years ago

“If I could give no stars I would. I'll keep this short as they've wasted enough of my time but wanted to warn others who rely on a connection for work. I set my "Go Live" date as 30th Oct. No supply. They tried to convince me that I had set it to the 5th Nov. Considering I'm well aware of my move in date and that my online back office and physical welcome pack said 30th Oct, I was not best pleased to be saying, "No it was supposed to be the 30th" till I was blue in the face as they would not listen. Eventually, after going through live chat and phoning, (taking an hour) and telling them I could send them a photo of my welcome pack that says "Your Faster Fibre is ready to go on the 30th Oct) they conceeded that there was a delay. I would have to wait till the 5th Nov. This came and went. Still no internet. As I'm self employed from home, I have been unable to work during this time which has hit me financially. I've also had to pay out for a data boost on my phone so I could still stay connected to my family. The TV would also only pick up a few channels, so after all the upheaval in of moving house, I also was without my usual streaming services. I then spent 3 hours on the phone trying to find out the issue. Apparently an authentication issue (they had flagged the property as a business address instead of a residential address, clearly a numbered house on a solely residential estate). I was told they would forward the issue to a department that could only be contacted via email and I would have to wait up to 5 working days for a response (not a fix, a response). This came and went. When I phoned again, they had no clue about the authentication issue or this other technical department. So, as of right now, I'm still without internet! The service has been appalling and I have lost revenue due to it. I would have cancelled and switched if it weren't for the fact that I need the connection asap for my work, and the other supplies would take at least 3 weeks to setup (sadly I thought this was fixable in less time frame). I will never use them again.”

Helpful Report

Posted 4 years ago

“Had issues with this service since the day 1! They sent me a broken router and said that it should work nevertheless! After trying to contact them for ages they decided to send me a new one which didn’t work! (yet again). Engineer had to come and fix this issue and we were promised a compensation for our troubles which we never received and we paid for not having any internet connection for a full price (never discounted). It was working fine for a month and the we started having issues since September, after trying to contact them through the live chat for ages, we were told that the internet line was faulty and we need an engineer but we should worry as when contacting them again they will know the issue and we won’t need to go through it all again. However, the live chat didn’t work and we couldn’t contact them for a few days. Finally, after reaching out to them they said there is nothing they can do at the moment as they are experiencing issues themselves, try to contact them in few hours. Which we did, but they didn’t respond. Today I managed to reach them: the first person i talked to said that the issue is the placement of our router and i kept saying that last time we spoke i was told we needed an engineer, he kept disagreeing until i said that i want to talk to somebody else. After 2 hours of conversation I managed to get an engineer booked for tomorrow, but they do not care about stress I had to go through just to fix the internet. They are not prepared to help others with the issues especially during pandemic when the internet is needed more then ever! Would never recommend this company!”

Helpful Report

Posted 4 years ago

“I have just had a long telephone conversation with a very lovely, patient lady called Sahar at Talktalk. I could not fault her help - the systems are temporarily down there so she was helping me through the procedure from memory. My problem was how to update my router to WPA2. I Got there in the end ! If you ring and get 'the ring back later, our systems are down 'etc just hang on and you will be connected to a human being! I rang at bang on opening time of 9am and got straight through. Nice to be able to give a good review, as most people only leave reviews to say they are displeased with the service. Credit where it's due on this occasion.”

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Posted 4 years ago

“This is now November in May I joined , still waiting on tv service ( but I’m still paying for them ) pissing me off !! Been online help and called so many times , someone was meant to come and install everything for me , but no one turned up still !! I pay £35 a month for shitty internet , honestly if you are planning to join , Please DONT!!”

Helpful Report

Posted 4 years ago

“Been with talk talk few months , broadband is the worst, still waiting on tv getting fixed , honestly I wish I went with another company 10outof10 of 💩”

Helpful Report

Posted 4 years ago

“If I could of rated talk talk with no stars I would of! I have experienced the poorest quality and the lowest standard of customer care! I would highly recommend NOT to use this company for anything”

Helpful Report

Posted 4 years ago

“Absolute shambles from start to finish!! Booked a technician to install broadband but they didn't send me a router! Then had to wait a week for it to arrive, which didn't work when it did. So they organised another technician to come out (a further 3 days away) and he couldn't sort it out because head office had lowered my speed. I then called them to request the original speed/package I asked for and they said that they would another 10 days before that would go live!! So I asked to cancel and they charged me from the originl set up date! So they basically charged me for all this hassle when I was having to work in coffee shops and find broadband else where. Absolute clowns!!”

Helpful Report

Posted 4 years ago

“Absolutely terrible customer service. Whether by phone or live chat you just hear the same stock phrases over and over again and are guided through a useless troubleshooting procedure. If you call again, they insist you do it again. Huge delays while India tries to talk to UK engineers (engineers are OpenReach and excellent) and no actual interest in solving problem. Live chat and phone calls very slo w and disinterested operatives read soulessly off a script and don't listen. Was without WiFi for days and wasted hours trying to get them to understand. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“I would not go anywhere near TALK TALK. They have pursued me now for over a year for alleged bills caused by their company structures which prevented me from closing my account. I raised an action with the ombudsmen, they were asked to apologise, my account was closed, final invoices settled and now a further 3 months later they are pursuing me again for more money. This whole action has already lasted 10 months and been extraordinarily stressful. Please save yourself the stress and avoid.”

Helpful Report

Posted 4 years ago

TalkTalk is rated 1.2 based on 1,508 reviews